First the drivers side front strut is making noise already has been to dealer for it still doing same thing. Hatch doesn't open all the time, passenger sliding door making noise both issues taking to dealer still not right and making noise, drivers side sliding door just closed. While driving car car will just not go at all dealer did software on it and it's still doing same thing. Dealer had my car for well over a week for it to be doing the same thing have another appointment monday 12/10/18 . I hate this car wish I kept my other one.
2017 Chrysler Pacifica body complaints
Page 3 of 3: complaints 41 to 63 of 63, newest first, as owners wrote them.
Doors of vehicle pop back open after they close almost every time, and up to 3 times. On one occasion the door closed pn its own almost injuring my daughter. Doors have randomely opened hours after they have been latched and locked on 3 occasions.
I was stopped at a stop sign, and when I tried accelerating the vehicle wouldn't move, it has just shut off, when I tried turning it back on, after putting it in park it wouldn't turn on. Luckily someone helped me push it out the way, and after waiting 10 minutes, the vehicle just started back up normally.
Side sliding doors on both sides open and close randomly whether the vehicle is in motion or stationary and in park. These doors have opened on their own while traveling on the road and while parked over night. They have closed unexpectedly pinning a passenger attempting to enter the vehicle.
I was on my way to my son's doctor appointment, pulled into the hospital/clinic parking lot, parked my vehicle and turned it off. I heard a pop after I turned it off and when I stepped outside, I smelled smoke. Dark smoke was coming up both sides of the hood so I got my son out of his car seat, ran away from the vehicle and called 911. In a matter of minutes the front of the vehicle was in flames. The fire department was quick on the scene and put out the fire, but it was gas so it took some time to put out. Vehicle is total loss. I contacted chrysler and they have not called me. An inspector they hired has and is looking at the vehicle this week.
Tl* the contact owns a 2017 chrysler pacifica. The contact stated that the plastic covering on the door latch was too thick. As a result, the latch would tighten when an object touched the lock, even as the door was locked. The contact stated that a child's finger was crushed when the child touched the plastic while the door was locked. It was unknown if medical attention was received. There was no warning prior to the failure. The vehicle was taken to the island chrysler dodge jeep ram dealer (1239 hylan blvd, staten island, ny 10305, 718‑408‑8968) where it was diagnosed that the vehicle was operating as designed. However, when the contact placed a straw on the plastic covering while the door was locked, the plastic crushed the straw. The dealer kept the vehicle for further investigation. The failure was not diagnosed. The manufacturer was not made aware of the failure. The failure mileage was approximately 8,400.
2017 chrysler pacifica. Consumer writes in regards to violent jerking when turning corners. *ld the consumer stated the dealer was advised and the failure could not be duplicated.
Tl* the contact owns a 2017 chrysler pacifica. The contact stated that the driver's side sliding door operated independently. Doan dodge chrysler jeep ram fiat (4477 ridge rd w, rochester, ny) was contacted and confirmed the failure on the vehicle; however, no remedy was offered because the dealer needed to contact the manufacturer. The manufacturer was notified of the failure and referred the contact to the federal safety agency. The failure mileage was approximately 12,000.
The driver side power door ones again when trying to close it it went back with out nothing in the way
The driver side rear sliding door on various occasions almost completes the closing process as it comes to lock it beeps and bounces back. The vehicle was stationary and no obstructions in the way. In other instances more recently the transmission had a rough shift on lower gears. The rear automatic cargo door starts opening and gets stuck at the midway point.
On two occasions, when the vehicle was powered off, the passenger door on the driver's side began to close without warning and push against my body while I was loading my child into her car seat. The keys were not near the vehicle when this happened and no one else was around, so no buttons were being pushed to prompt the door to begin closing. I had to push against the door with my body to get it to retract. In one case, it tried to close on me a second time.
The rear sliding doors do not close and latch properly. They will almost fully close and then pop back open like something is in the way. It started with the drivers side only. Now, both sides do it. The dealership has replaced the motors, latches, fuel door sensors, updated software, every component of the door they can and cannot fix the problem. It is intermittent, but frequent. In an attempt to fix the problem, the chrysler mechanic turned the pinch sensor down so low that it now poses a safety problem because the door does not sense if an object is in it, until it has fully closed and then pops back open. It only happens when the vehicle is stationary (I.e. The doors do not open by themselves when driving). It doesn't matter how I open or close the doors (I.e. With the overhead interior button, the interior door button, the exterior door button, the remote or pull the physical exterior handle). After 8 months of trying to fix it, chrysler is replacing my vehicle. The dealership had at least one other person with the same problem after I first brought my vehicle in.
Chrysler pacifica, 2017 drivers side sliding door open's on it's own,...it has happened when I was in the car and it has happened when I was out of the car....came out of a steak house from eating the drivers side sliding door was open...also,.it won't close all the way when the button is pushed...it goes almost shut then..opens back up..it also will shut on it's own while you are getting items out and it will not open as it should when it detects something in the way, it continues to close and you can't push it back open...you have to get out or the way....if a child was in the doorway it would definitely get hurt...the radio stops working while going down the road listening to it radio/USB either one...you have to pull off the road, turn the car off and start the car back up to get the radio to start working again...the times the doors have come open by their self the van has been stopped..I had just parked and .was walking away from the van and heard the door coming open....went back to shut it....hit the button several times before it would go all the way closed...all of this happens at random....it is not all the time...
Power slinding doors will randomly stop working. Dashboard shows "power door unavailable. Operate manually". After taking it to 2 different dealers with a video showing the issue, they just keep saying there are no codes so nothing can be done.
Zf 9 speed transmission suddenly disengages at slow speeds passenger sliding door slow and rough when opening.
While vehicle was stationary, my 5 year old was exiting the driver side back sliding door. He pushed the interior button to open the door and button was accidentally tapped twice. While he was exiting, the door began to close and did not sense his body. Continued to close until his head was pinned between door and door frame. I had to push it open with force to release his head. This was not registered as a malfunction on diagnostic tests. This is an issue with the amount of pressure the door requires to stop closing. It is also very inconsistent. Sometimes I can make it stop with one finger. Sometimes it requires my entire body weight (grown woman) pushed against the door. My children are not strong enough to stop the doors from closing on them. Child was not seriously injured. 12,000 miles.
Tl* the contact owns a 2017 chrysler pacifica. The contact stated that the rear passenger door on the driver's side failed to open and close from inside and outside the vehicle. The dealer (grava chrysler dodge jeep ram, 29 mystic ave, medford, ma 02155, (781) 391-8950) was notified of the failure. The manufacturer was notified of the failure. The failure mileage was not available.
Pulled passenger side sliding door handle, door opened, pushed button on puller post , door closed, and opened up again on it's own . Vehicle was stationary. See also 1029966
9/29/2017 right side sliding door , pulled door handle, door closed and then opened up by it's self. 5:25 pm 6160 miles. 10/5/2017 miles 6404, 12:12 pm same thing happened again. Bough times vehicle was stationary in garage.
Left sliding door will, when door handle is pulled will close and immediately open again on it's own. But not every time. You can't make it do it. Just when it wants too. Did it on 4/20/2017, 6/8/2017, 6/28/2017, 3025 miles, 7/7/2017 3310 miles, 8/4//2017, 4518 miles, 9/21/2017.only 5984 miles . It happened is the garage, in parking lot, at the indianapolis airport. Stationary each time. See also 11032749
Tl* the contact owns a 2017 chrysler pacifica. While the passenger was entering through the passenger side sliding door, the driver started the engine and the sliding door immediately reversed to close, trapping the passenger's leg against the door panel. The door would not reverse direction after making contact with the passenger's leg. There were no injuries. The cause of the failure was not determined. The manufacturer and local dealer were not notified. The failure mileage was 1,598. Updated 10/25/17*lj
Note: this is an observation only and is intended as a precaution, I have not been affected by any incidents related to this issue. The 2017 chrysler pacifica uses a dial to control its electronic gear selector. This dial is located nearby other console dials for audio volume, fan speed control, and other controls. On a previous vehicle of a different manufacturer, the electronic gear selector was redesigned due to users accidentally selecting gear changes and powering off the vehicle while driving. I am concerned of potential for similar accidental gear changes or application of parking break on the chrysler pacifica due to the placement of these controls. Please review this dashboard configuration for safety concerns and monitor accordingly.....updated 11/03/17 *bf updated 11/07/2017
I encountered an issue with the pacifica. The sliding doors continues to close all the way even when someone/something is in the way. I expected the sliding doors to retract on contact. Without this retraction, a child could easily get caught and crushed by the doors as the door motors are very powerful. I reported this to chrysler on september 8. I took in the pacifica to a dealership but they didn't have any fix for this issue. Chrysler has been unresponsive since.
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