The automatic start stop icon randomly comes on and makes it hard to accelerate. The check engine light came on took it into chrysler for repairs and three days later it started again with the automatic start stop icon showing up. The vehicle is moving when this icon comes on and is in motion. It all started after I took it in for a vehicle recall and they said they fixed it. I am unsure of the recall date but I purchased the car in dec of 2017 and have taken it in multiple times. It has only 19400 miles on it.
2017 Chrysler Pacifica driver assistance complaints
Page 3 of 3: complaints 41 to 60 of 60, newest first, as owners wrote them.
The vehicle electronics malfunctioned with the windows rolling down on there own. Following that the vehicle completely shutdown at around 40 MPH locking up the steering, loss of power steering, engine turned off and would not restart. This occurred on the highway and this is the second time this occurred. The key fob will not work and the car will not start again. I can't even lock the vehicle. Luckily we had started to slow down and did not have to turn or this would have resulted in an accident with my kids in the vehicle. I will not be putting my family in this van again.
Vehicle started having issues starting, the vehicle would not start once the start button was pushed. Once it did start and put into reverse or drive the vehicle would not move. I would have to turn the vehicle off, and on again several times before it would start. The vehicle would shut off and then turn back on while on the interstate whenever speed was reduced. The headlights would spontaneously shut off at night while driving, and could not be turned back on. The inside dash lights would also turn off making for a very unsafe situation. The air control also did not work properly. It would be very hot at 68 degrees, and would not blow a steady flow of air. It will speed up then slow down. *bf...
When taking off, my engine 'shifts hard', or stalls. I have had this to 3 different certified chrysler mechanics, with no luck getting it fixed.
On tuesday 7/31/18, as I was slowing down to turn onto a neighborhood street, the electronic stability control active warning light came on, a warning that lane assist was unavailable flashed on the dashboard, and the blind spot sensors on both side mirrors turned on with a warning message that the blind spot assistance was unavailable. After about an 1/8th of a mile, I slowed to a stop sign and the brakes started to feel tight as if they were locking. The screen on the dashboard went blank and the gauge speedometer was not registering. I was able to make a slow left turn and then an immediate right turn into a driveway, but as I came to a stop the brakes were completely locked up and nothing was working as if the engine had turned off. I had to restart the vehicle twice for the dashboard to come back to normal. Had u64 - reprogram powertrain control module and u50 manual park release recalls performed 7/25/18.
Bought new, currently has approx. 1200 miles on it. Van has stalled while driving multiple times while showing error messages including "stop/start unavailable, service stop/start system", the letter a! With an arrow around it. When van stalls the gear knob flashes in "d" or drive mode. Taken to service for first incident week of 4/16, dealership replaced the ECM. Picked up vehicle on 4/18 and stalled again on 4/22 and 4/23 while showing the exact same error messages. Towed to dealer on 4/24 and they kept it until 4/30 with no fix as they said they could not replicate the errors or stalling. Picked up the van on 4/30 and the vehicle stalled again and exhibited the same error codes while not even a quarter mile from leaving the dealership. I pulled over, put the van in park, started the van again and took it back to the dealer and the onsite manager took a picture of the error code a! And it is still in service for the 3rd time. I have pictures and videos to support my issues. This vehicle absolutely stalls while driving. I have notified chrysler corp directly and they are monitoring the service done at the dealership.
The vehicle has stalled in traffic when in drive and it will place itself in park. We haven't had the van a year yet and it had done this within 6 months of ownership. Recently it has done this at a stop light and then also at a slow down 2 days in a row. I looked the VIN up in recalls but, it says incomplete. I hope that this issue can be resolved by chrysler soon.
On long trips (generally greater than1 hour) the acc/fcw (adaptive cruise control/front collision warning system) system fails intermittantly (with or without the cruise actually being active) and the dash displays "acc/fcw unavailable service required". Once having failed, the system cannot be reset while continuing to drive, but turning the engine off and restarting will reset it. Losing these system presents a safety hazard as the fcw is not only a warning system but can actually stop the car in an emergency setting. Losing the acc (adaptive cruise control) actually means losing all cruise control, which is not only annoying but can easily lead to exceeding speed limits and/or constantly checking the speedometer setting resulting in reduced driver situational awareness. The biggest problem is that the failure throws no codes that code readers at autozone or chrysler can see and chrysler service says there is no fix without a code. Inability to diagnose and fix this important enhanced safety system is a safety failure at chrysler. Note that the failure has occurred in a variety of situations--day/night/sun/rain/cloud/snow/dirty/clean/fast/slow.
I brought my car into the shop on friday february 2, because I had experienced on 2 separate occasions a stall. Once when I was turning out of my subdivision, so thankfully at a slow speed, however, the car stalled in the middle of a busy road that I was turning onto. The second time, I was pulling into the gas station, decellerating at about 30mph. I had no idea about this recall, I just knew that I needed to get it fixed, as I have 3 children that ride in my car every day. Once I arrived to the dealer, I was notified that there were 2 recalls for my vehicle, and that they wouldn't be able to fix either of them until april. I have owned the car for less than a year, and am terrified to put my children in this vehicle. Chrysler has informed me there is nothing they can do for me. That they will fix it in 2nd quarter of 2018. This is not ok. 2 saftey recalls and chrysler is not doing anything about it. I know there must be others out there that are thinking this way as well, and that we can come together to get this taken care of. I will not wait around for my car to crash while I'm driving due to a stall and a recall that is not being fixed for 3-4 months.I am not impressed at all with chrysler and will make sure they are held accountable.
Pacifica stalling recall I am writing this email to inform you of an issue we have had with our brand new 2017 chrysler pacifica touring. Leaving our in-laws the other day, which mind you is directly across the street, we got to the end of the driveway to stop and look both ways ;) and the auto shut off engaged. When we released the break the car never turned back on and but stalled and rolled into the street, park break engaged and left us in the middle of the road. We tried pushing the button to turn the car back on and nothing... The car was still on but not running and wouldn't start. After disconnecting the battery and reconnecting we were able to start the car but none of the gears worked... No gear would engage when turning the knob, the emergency park brake would not dis-engage. We disconnected he battery one more time... Meanwhile still sitting t-boned in the middle of the road, waited about 30 seconds and reconnected at which time we were able to restart and turn the knob to low (no other gear would work and the park brake was still engaged, but it moved enough to get us out of the road and into our own driveway. We shut it off and called the dealership who towed it to their garage.they said they flashed the auto shut off feature and have not been able to replicate the problem. I feel it necessary to report this incident as it seems there have been many complaints of this vehicle stalling with no recall. I am concern this will happen again and maybe next time I won't be so luck to be stranded in the middle of the road on a slow christmas morning. Please advise me as to where and what I should do next. I will be picking up the vehicle (which I love by the way) tomorrow and crossing my fingers. Thank you for your attention to this matter. Sincerely, [xxx] VIN# [xxx] mileage 1200 information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Car, with no warning, lost all acceleration while driving approximately 35 MPH and flashed several warning lights on dashboard including electronic stability control, forward collision warning, service forward collision warning, and electronic park brake failure. In addition, the shifter knob light blinks and switches to 'p'. At that point, I can only drift the car to a stop. In my case I was able to turn the car off, then restart it and the issue did not occur again for another 4 days. After 4 days, the exact same thing happened, this time while I was stopped at a red light. Took the car in for service and was told they performed a software update on the transmission and the car was fixed. I got about 1 mile from the dealer and the exact same thing happened while driving at approximately 30 miles per hour. Drove car back to the dealer and they have the car now again trying to figure out what is wrong.
Sudden engine failure and power loss while driving. Error messages displayed on dash indicating failure of electronic stability control and transmission, along with check engine light. This issue started intermittently, but became so severe that it would happen multiple times in a short <10 mile trip. To recover, the car must be stopped, turned off, and then restarted....updated 11/03/17 *bf. Updated 11/9/2017
All warning lights started flashing on the dash. Engine automatically cut off in the middle of the road. Started up car again and drove for a mile then engine cut off again in the middle of the road. Turned it on one more time and it would only go about 5 MPH with throttle all the way down. ..updated 10/25/17 *bf updated 10/27/2017
Current mileage: 5560, my van is currently in shop for transmission related issues for the third time. The vehicle looses all the power all of a sudden in the middle of the road while driving. I have had this happen on four different occasions, couple times on highways and couple times on city streets, have to pull to a shoulder immediately (glad I could). Have to try 3 to 4 times to start the vehicle and sometimes even hard to turn the dial to get the van moving. On my first visit to the dealership they have mentions its TCM software issue, second visit they said it was TCM line issue, had to order parts and get it fixed, took 10 days. Now three weeks later have similar incidents happen and now the van is back in the shop, they said they have to order smoother part in regards to transmission and its on back order. I am worried about the safety of my family with this van, I have called the company and informed them about my concerns, I searched through the web to see if there are others experiencing the same issue and I have seen quite a few of them in the same boat. Seems like a known issue with this transmission. Not sure of the direction I need to go in this regards.....updated 11/03/17 *bf updated 11/09/2017*js
Tl* the contact owns a 2017 chrysler pacifica. The contact stated that the back up camera did not cease to function even after being shifted into drive. The failure occurred intermittently. The vehicle was taken to the route 1 chrysler dealer, but the failure could not be duplicated. The manufacturer was notified of the failure and stated that nothing could be done. The manufacturer instructed the contact to stop calling and provided case number: 31318899. The failure mileage was approximately 16,000.
While driving at 45 MPH, vehicle shuts off without warning. Very dangerous as the car needs to come to a stop to restart. I was merging onto a highway which made matters worse. Van did a similar thing earlier in the daybut I was in park. Just shut off, no warning. At dealership now.
While the car was in motion at approximately 20 MPH on a city street I lost all power and car turned off, steering locked and was able to coast half off the road. Car still said it was on and in drive but was completely off. Screen said "car must be in park to place in drive". Dealer has been unable to locate issue and released car to me. I feel extremely unsafe driving this vehicle. ..updated 11/06/17 *bf
Acc & fcw. Mine did not work. The dealer had my car for 2 weeks. They had to contact the chrysler engineer & was told to replace & re-calibrate. So after being replaced it somewhat works. After the new parts, my car will still brake hard when a car in the adjacent lane is exiting (as if the car was braking in front of me). But, if a car changes lanes directly in front of me or slams on brakes directly in front of me my car doesn't react? Chrysler has definitely fallen short on this function. I've owned vehicles where this function worked nearly flawless. Chrysler says its as good as its going to get. Another misrepresentation on this feature! I'm disappointed. Chrysler claims the pacifica to be the quietest vehicle in its class. After driving it about 8 months now, I hate it. It's as noisy as a small car. "acoustically sound with its active noise cancellation (anc), subduing engine and street noise through white-noise wavelengths played through all speakers throughout the vehicle". The anc is in all trim levels. Chrysler at this point doesn't even have a way to test the product to see if the anc is working! Star tech support of chrysler is still trying to figure out how to test this feature!!! I had a chrysler customer service rep tell me that the anc was for my cell phone, lol, I was like are you sure you work for chrysler?? Third, is the suspension and rear sway of the vehicle. When there are only 2 people up front it's not noticeable. But when we have 5-6 people it's noticeable. Chrysler customer service tried to tell me I had the van over capacity. Really! So my 7 passenger van was over capacity with 5 people (4 adults, 1 child, 3 luggage)? Again are you sure you work for chrysler?? Fourth, my key fob randomly loses connection. Fifth, I had the A/C failure and my A/C had to be replaced. I have requested a buy back. Too many misrepresentations.
The fcw (forward collision warnings system) appears to have an issue. The unit have not warned ones while driving after 6000 miles (and we have had close calls) also tested as we had similar system on other cars. The dealer have looked at it but can't find any issue, even when the car system showed that it was an issue with the fcw, the dealers technician did not get any error cod when logged in to the cars on-board computer system.
My local dealer (confirmed by fca llc) has told me that we cannot get the autonomous braking and lane assist on the pacifica touring trim level; only on the more expensive touring l-plus! These should be options on all trim levels so a family who wants safety more than fancy can spend their hard earned money on safety options and not be forced to pay $7000 more for fancy to be able to get more safety!!!! Can you put pressure on them to offer the alp advanced safety option on lower trim levels?
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