2017 chrysler pacifica recall my car stalls upon slowing down or stopping. It also flutters, like it is trying not to stall while driving. The dealership claims they cannot duplicate the problem, however there is also an open recall for the same issue on my car and VIN # but they are telling me they do not have the remedy yet. If you do not have the remedy yet, the car should not be returned to me for clear unsafe reasons and a lender car should be given until the recall can be fixed. Corporate chrysler has also yet to announce when the new software update will be readily available, causing my dealership town and country in levittown to not have any answers for me. I should not be given back a car that is unsafe, that can stall and cause an accident with my children in the car. It should be kept until fixed and answers should be given.
2017 Chrysler Pacifica transmission complaints
Page 16 of 17: complaints 431 to 460 of 474, newest first, as owners wrote them.
For the past year the car jerks forward and stalls while driving. Especially after going from a stop. Sometimes it is so bad, you violently jerk forward. Have broughten to dealer twice for this. Once they did a softward update, that did not help. Second time they said it was normal
Vehicle stalled on freeway, gradual lost of power and came to a stop. Tried to inch vehicle to the side shoulder to avoid traffic. Called assist and was able to re-start van after a few times trying the push start button. Drove straight to dealer but they gave no explanation. Bought vehicle less than 30 days before incident occurred.
Vehicle engine and electrical system shut down while driving 35 MPH in traffic. Total looks of power steering also occurred. Our family with small children also were in the car. This could have been much worse if it occurred at highway speeds on a busier road. Once stopped the dash alerted us to shift to park to restart vehicle. We did but car would not start. No attempt to turn over at all. Put flashers on and parts of dash, uconnect screen and interior lights flashed also. Car has 10,000 miles only and has been relatively trouble free to this point. I see many like complaints on this website and in online forums. To date it seems reading feedback from others affected, even after multiple occurrences and trips to the dealership, chrysler has not identified a root cause or been able to permanently resolve the issue. This is a huge safety issue and we will not drive this car again without a definite resolution.
Vehicle purchased in december 2016 for $44,000 from safford of fredericksburg. On october 14, 2017, I was driving with my wife, three children and mother-in-law and experienced a loud malfunction that rendered the car inoperable. Luckily we were not on the highway at the time and the vehicle was eventually towed to safford of fredericksburg, virginia for repairs. The right front axel had ruptured (total miles on the car were 8,311 at that time). The service agent (jim bogan) noted that this had been flagged on other occasions as identified issues at other service department requiring the next "generation" of axel assembly parts for the repair. Shortly after receiving the vehicle, we returned to the same dealership to address a loud girding noise also associated with the right front axel. In early december, 2017 we had the vehicle towed once again to safford of fredericksburg where they again had to repair the right from axel. Intermittently and over the past year while these issues were occurring, we continued to experience electronic issues with the sliding doors and rear lift hatch as well. The uconnect entertainment system will also malfunction from time to time. Several software updates have been initiated, addressing window and transmission concerns according to the dealership's service department. Yet, the vehicle does not function properly, where idle and transmission functioning often appears compromised (rough idle, rough shifting, sudden RPM increases and acceleration bursts when shifting from reverse to drive). I fear this car is not safe for my wife and three young children.
Vehicle shuts off while driving and cannot be restarted until it comes to a complete stop. Vehicle has stopped running while slowing down for a light, it has stopped after getting off expressway and while driving through a parking lot. In the last two months it has stalled at least 10 times.
Transmission will lockout normal operation and blink "n" on both instrument cluster and gear shift knob. When failed, the vehicle will not operate in either reverse or drive and it appears to hold in park. Vehicle then needs to be shutoff and restarted, sometimes multiple times, before the vehicle can move again. My wife reported a very rough gear engagement that felt like she was rear ended but it appears to have been a violent gear change. I took car for a test drive and pulled out of my driveway in reverse, pulled into the street, stopped, changed to drive and experienced the lockout with a screen saying "service trans, press brake when stopped, key off engine to engage park". At this point I was stuck with my vehicle blocking the entire street and I could not use drive, reverse or put the car in neutral to push it. If felt like it was in park. I tried to shutdown and restart the vehicle to get it moving but it took about 4 attempts before I could get it into drive and out of the way. We took car to dealer and they rebuilt transmission valve body. A few months later the problem came back. I had to tow the vehicle to the dealer as I was afraid of getting stranded. They pulled 5 trouble codes and try again. I have picture of the dash and I have a brief video of the failure in my driveway.
Zf 9 speed transmission suddenly disengages at slow speeds passenger sliding door slow and rough when opening.
Van stalls while driving. This has happened more than once. Dealer could find no codes as to why this is happening. Very dangerous when it happened at hwy speeds.
Tl* the contact owns a 2017 chrysler pacifica. While driving approximately 70 MPH, the vehicle lost power. The contact managed to drive to a friend's residence and called sahara chrysler in las vegas, nv (702‑479‑2121). The contact was advised to proceed to the shop. The vehicle shut down en route and was towed to the dealer. In addition, the oil pressure indicator illuminated. The technician diagnosed and repaired the serpentine belt, the pretensioner belt, and the splash shield. The technician stated that the oil pump pressure became stuck and caused the engine to go into limp mode for safety. The vehicle was repaired, but the failure recurred after approximately 30 miles of driving. The vehicle was pulled over to the side of the road and was shut off. The contact called aaa roadside service and the vehicle was towed to falls chrysler, jeep, dodge in cuyahoga falls, oh (330‑923‑3041). The dealer diagnosed that oil leaked from the left valve cover to the alternator, serpentine belt, and the cylinder head cover. The vehicle was repaired and was successfully test driven by the technician. The manufacturer was made aware of the failure, provided a case number, and offered a rebate. The contact declined the rebate. The failure mileage was 2,879.
Vehicle shut off while driving down the road. Happened twice since owning the vehicle 7/15/17 & 9/9/17. Vehicle dashboard said "stop and shift to park". We took to dealership and they said they couldn't replicate program.
I was driving in a neighborhood area approaching my community service event at a boys and girls club. Searching for street parking, I was about to slow down releasing my accelerator pedal and suddenly the car stalls. I safely steer to the right and make a stop in attempt to move out of the way in a busy street. The screen on my car instructs me to put my gear back to park in order to continue, I shift it to park as it says on the screen and the screen instruction remains the same. The start button light is indicating that my car is still on so I shift my gear to drive and stepped on my accelerator pedal. The engine revs, but it does not move. I put my gear back to park and pushed the button to turn the engine off. Then I push the start button again to turn it back on. This time I shift it to drive and I am finally able to drive forward. I was stuck in the stalled position for a few minutes in a panic trying to figure out what was going on. Imagine if this happened on a freeway or a very busy major street. It would be very dangerous to me and my family as well as other drivers around. I demand a safety recall for the safety of my family and others. *bf updated 8/16/18
I was driving on the highway with congested traffic at around 10mph. Without any prior alert, the engine shut off by itself and the vehicle lost its power. I had to turn the transmission to p from d and restart the vehicle.
Tl* the contact owns a 2017 chrysler pacifica. While reversing out of the driveway, the contact placed the vehicle in the drive position. The vehicle displayed as if it were in drive mode. When the accelerator pedal was depressed, the vehicle reversed. The contact also stated that the vehicle jerked occasionally no matter the speed. There were no warning indicators illuminated. The vehicle was taken to an unknown dealer to be diagnosed, but the results were not yet available. The failure mileage was 19,555.
We purchased the vehicle at a local dealership in july 2017. In august, vehicle lost power steering communication unexpectedly. Dealership was able to restore power steering, however, they were not entirely sure of the cause. In october, the vehicle lost electrical communication and was stuck on a busy highway off-ramp after stopping at a stop light. We were unable to move the car for 30 minutes. Dealership unable to determine the cause and advised us that the car company said they needed to give us the car back. The car has been in the shop for a total 22 of days and nothing was fixed the second time to prevent this from happening again.
While stopped at a traffic light, the ess feature of the vehicle typically stops the engine to reduce co2 emissions and supposedly save on gas. As soon as I release the brakes, the engine re-starts and off I go. However, in this instance, after I let go of the brakes, the vehicle began rolling backwards, which caused me to step on the brakes right away or I would have hit the car behind me. I let go of the brakes again, then the engine restarted as usual. This is very concerning and a potential safety issue.
With only 7300 miles on the odometer, as of this writing 11-21-17, my pacifica has failed to start on 4 separate occassions. With each event, all the warning lights on the main and radio dash lit up and flashed on and off. Also, the wiper blades came on and stayed on, not being able to shut off with the designated switch. As well, numerous "warning windows" popped up on the center dash info screen...service electronic stability, park brake unavailable, blind spot alert unavailable service required, service tire pressure system, park sense unavailable, service air bag system, warning bells constantly chiming, entire dash goes completely dark and radio turns off and on by itself. The last attempt to start, 11-20-17, after numerous times in an hours time, the engine did start only to shut down almost immediately. The vehicle has been towed to my local chrysler dealership twice now and is still there as of this writing. On the first event when towed in, I was told that a service writer also could not attempt to start the vehicle, but when the service tech tried, it did start. I was told to come pick up my vehicle that there were no error codes found and my vehicle was operating normally. I really dread the day when my pacifica dies while driving, as that apparantly has happened to many dozens of other 2017 pacificas already, placing the occupants in extreme danger. I just read an article in the new york times with regards to this dangerous issue and I near the point of demanding that chrysler buy back my vehicle. I do have multiple videos taken on my cell phone but do not have the ability to upload them just yet.
After sitting at a red light I attempted to drive forward when the light changed and the car would not move and I got a message on the drivers console that said "shift to p to drive" I attempted to shift but the knob wouldn't turn and so I had to turn the car off,shift to park then turn the car back on and then shift back into drive to move forward. This has happened twice now within the span of 3 days. The car has roughly 4.5k miles on it...updated 11/14/17 *bf updated 11/16/2017
My wife was driving home from work and slowing down to approach a red light. As she was slowing, the vehicle experienced total systems failure. The touch screen display became scrambled, steering was unresponsive and the vehicle slowed to a stop. My wife was unable to accelerate, shift gears or turn the vehicle off. Three police officers pushed the van into a nearby parking lot. During this time no one was able to turn the vehicle off or shift gears. Finally, the car essentially rebooted itself and all systems seemed to return to normal. The car was towed to the dealership on 10-27-17, 12 days after purchase with approximately 400 miles. The car has been at the dealership for 6 days now and no problems have been found. They have not been able to recreate the problem and no error codes were found. This means the car has now been in the shop for 1/3 of the time that has passed since we first drove off the lot. This failure is disturbingly similar to numerous other complaints that have been filed. Thank goodness my wife was slowing down when this happened or it could have caused a serious accident and even death. I refuse to allow my wife or children back in this vehicle with something so catastrophic happening after so few miles. I have opened a case with chrysler and waiting for them to get back to me. I hope a formal investigation is started soon and chrysler acknowledges the issue to protect the safety of everyone.
As I was driving the vehicle sometimes goes like it was in neutral then the gear kicks in it feels like if someone rear ended you I have taken it to dealer but no fix yet
Van was in drive, but stopped at an intersection on a city street waiting to turn left. When light changed I attempted to accelerate and engine did not engage. Blue light on gear indicator started flashing. I was able to put car in park then shift into drive again, but there was lag when accelerating. I drove out of intersection and into parking lot. Shut off car then restarted and drove it directly to dealer. Still waiting for problem to be assessed. Check engine light had come on one day prior to this incident. ..updated 11/08/17 *bf updated 11/13/2017
While driving, the engine stops and the dashboard and shifter lights start blinking. The message "vehicle must be in park to shift gears" displays on the dashboard. This is incredibly dangerous and has happened 3 times now. Our family was almost struck by oncoming traffic. Updated 11/9/2017
While driving down the road my vehicle experienced complete loss of power. I had to manually steer it to the side of the road. After several minutes it restarted and ran fine. This happened right at 6000 miles and again at 6973 miles, same scenario with both. The doors and radio is also acting odd. I beleive there is some sort of electrical issue. Both times before the vehicle powered down I was going 70 +miles an hour, heat came all the way on and power shut down. My star # is 1728582. Chrysler told me maybe I was driving to fast???? Vehicle us only 3 months old. Dealership confirmed they had another pacifica in the shop for the same reason...updated 11/07/17 *bf updated 11/09/2017
Sudden engine failure and power loss while driving. Error messages displayed on dash indicating failure of electronic stability control and transmission, along with check engine light. This issue started intermittently, but became so severe that it would happen multiple times in a short <10 mile trip. To recover, the car must be stopped, turned off, and then restarted....updated 11/03/17 *bf. Updated 11/9/2017
The following issue has happened twice to my wife while driving our new chrysler pacifica 2017 limited. She was at a busy highway intersection waiting for her light to turn green and started to go then the engine shut off while half way in the intersection. The screen stated that car must be in park to put it in drive. She had to put the vehicle in park while in the intersection and then push the button to start the vehicle back up. Each time this has happened when starting the vehicle back up it has a rough idle for about 30 seconds and then everything is functional again. We took the vehicle into the shop the next day, told the technician what had happened who in turn hooked the car up to the computer. They checked the car and it didn't have any codes on it, as if nothing happened. No software updates were needed on the car as well that could potential fix this issue. After the second time this occurred the dealership installed a "black box" to capture the issue if it occurred again, however during the week we had it on the vehicle it didn't happen again. Since this time our vehicle has been in the shop numerous times for the transmission. We have had 2-3 computer upgrades which was supposed to solve the transmission issues however there are still times where the car jerks when we accelerate. We do not feel safe with this vehicle and have done some research. There are quite a lot of people experiencing the exact same problem. Chrysler needs to address this issue before a fatal accident occurs.
9/16/17 while driving, the uconnect system and instrument panel shut off and reset and the passenger window lowered. The vehicle continued to drive normally. 9/20/17 while driving the uconnect system and instrument panel shut off and reset and the car switched from drive to park. I was in slow traffic on a town street and was able to switch back to drive quickly. Updated 10/25/17 *bf updated 10/27/2017
9/21/16 7 days after purchase 822 miles driven vehicle at rest in driveway displays service shifter and requires new shifter installed before driveable. 10/11/16 1717 miles driven vehicle will not start at rest. After 15 minutes it finally starts sounds like a lawnmower and vehicle shaking starts. 2/28/17 15428 miles driven vehicle in motion on I-80 traveling in heavy rain when windshield wipers freeze for several minutes. I had my children in the vehicle and we came 6 inches away from being hit by a semi as we tried to navigate to the side of the road with zero visibility. Car had to be restarted for wipers to engage. 3/1/17 15559 miles driven vehicle in motion crossing a street with 45 MPH speed limit and vehicle dies leaving me stalled in the middle of traffic. Chrysler tows to local dealer and replaces 1 spark plug, 1 ignition coil, 6 gaskets according to service report. Vehicle continues to shake at idle. 9/8/17 30000 miles driven when I press accelerator from stopped position, vehicle does not move. I press harder and vehicle makes a clunk then surges from 0 to 53 MPH and the brake is firm and I have trouble slowing down. Within 15 minutes while vehicle is in motion at 48 MPH engine dies and vehicle stops blocking traffic both ways in an intersection where traffic travels at 45-50 MPH. Message on dash says "shift to park" but brake is hard and shift knob will not turn to p. Using push button start I am able to restart the vehicle while in drive and proceed to dealer where the chrysler service team tells me that I will have to continue driving the vehicle until it happens again because they cannot fix it unless they see it happen. This is the third time my life has been risked and they aren't fixing the issue. I have had 5 warranty replacements, over 50 days out of service and dozens of other failures. Service records too big to upload. ..updated 10/26/17
Tl* the contact owns a 2017 chrysler pacifica. The contact took the vehicle to the sport durst chrysler dodge jeep dealer (513 durham-chapel hill blvd, durham, nc 27707; 919‑724‑4677) to have the vehicle repaired for a recall regarding the door locks. The vehicle was repaired. Shortly after the repair, the transmission warning indicator illuminated. The contact returned the vehicle to the same dealer where it was diagnosed that the computer needed to be reprogrammed. The computer system was updated. The failure recurred three more times and the contact returned the vehicle to the dealer a total of four times. The contact stated that the vehicle was presently at the same dealer, but they were unable to identify the cause of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The recall details were not provided. The approximate failure mileage was 23,600. ..updated 10/30/17 *bf updated 11/13/2017
Vehicle has a vibration/shudder that chrysler considers "normal." has been in for service to two separate dealerships a total of six times, with no resolution. Engine vibration continues to worsen, and have driven other vehicles without similar vibration. Others have reported vehicle will eventually shut off while driving, rendering no steering or brakes. I do not care to have a vehicle with my children in the car that can/will shut off while driving. Chrysler has been zero help, and will be pursuing buyback process immediately...updated 10/30/17*bf updated 11/13/2017
Only a few thousand miles with the vehicle, the vehicle would make clicking noises as I turn the vehicle (doesn't matter left or right). Dealer service dept checked and replaced defective right axle. At 10k miles, left axle failure. Dealer service dept checked and replaced a broken left axle. This break also caused the e-brakes to no longer engage and while the car was in park no brakes were applied thereby allowing the car to continue rolling unless your foot was on the brakes or a block of wood is placed at the tire to prevent rolling. When I spoke to the service rep, he mentioned that front axle failure seems to be common in the pacifica. This nearly killed me and my family. Thankfully we weren't struck as we got stuck mid left turn with opposing traffic speeding downhill. I do not feel this vehicle is safe and further investigation is necessary. Had this had occurred while a car was coming downhill, in a busy intersection, or at high speeds on the freeway, we would have been in a major accident. We got lucky and I no longer feel safe driving my family in this vehicle. ..updated 10/30/17 *bf updated 11/09/2017
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