When pulling into traffic from a stop the transmission seems to try and go into third gear then drops back into second gear. This happens randomly but the result is that the car stops for a few seconds after pulling into traffic. I have complained about this problem to the dealer from the time of purchase. They have done extensive work on the transmission. As the car has aged the problem has become progressively worse. The dealer is now telling me that Chrysler knows the transmission has a problem but it is not endangering the public. The problem is random but we have to be very careful when pulling into traffic because we never know when the car will hesitate and/or stop after pulling into traffic. The problem has occurred randomly since purchase. The date entered below is the date of the last occurance.
2017 Chrysler Pacifica transmission complaints
Page 7 of 17: complaints 161 to 190 of 474, newest first, as owners wrote them.
Very hard shift of automatic transmission at slow speed from stop at about 15 MPH. Strong jerking motion poses dangerous pause in acceleration and control of ability to steer.
Vehicle hard shifts, and occasionally loses all driver power input while driving. The loss of power last occurred during a left-hand turn across traffic, when the car suddenly stopped accelerating through the intersection with oncoming traffic and coasted through, finally regaining power after crossing the street. Vehicle was taken to dealership, and dealer verified this is a known issue. Dealer stated there is an updated software package which addresses this issue, and it is not covered under my 100k mile CPO warranty.
Delayed engagement and hard shifting when driving in lore stopped. Especially noticeable when driving in there city, stop and go traffic.
The vehicle will hard shift after a stop at a stop sign/stop light. Once you have started going, it's like the transmission is playing catch up and not responding to the gas pedal being pushed and the rpms going up, and once it catches up, the vehicle jerks forward as the transmission catches in the gear and it feels like you're being rear ended in a pretty hard accident.
We were about to turn left onto a busy highway. Pulled into traffic and vehicle stalled with 2 adults and 4 children in the car. While stuck in the middle of the high way with oncoming traffic from both sides we started honking the horn and waving traffic to stop. Husband noticed a blinking “D” light on the shifter knob and an alert on the dash that read something like “shift to park”. Due to the incline of the road we rolled backwards off the highway. We luckily were not hit by oncoming traffic but completely terrified by the situation. Had that highway been as busy as it usually is we would be dead. Shifted back to park. Was then able to drive vehicle the half mile home. Brought vehicle into dealership where after 2 weeks they were unable to to recreate issue and found nothing wrong. Stalling with no prior warning is a known recall for this vehicle but the recall was supposedly fixed on January 11th of 2018. This did not fix the stalling issue obviously. We refuse to drive vehicle again and take the chance of killing our family. After many conversations with Chrysler care we are 3 weeks out from incident and they have been of no help. This vehicle is not safe to be driven. After reading many forums there are many complaints of this recall not fixing the issue. Chrysler needs to be held accountable. I refuse to be a test dummy for this vehicle.
While traveling on a dry highway, with good tires/new tires, and decelerating from 45 mph and approaching a red light, and a moderate, but firm pressure on the brake to bring the van to a full stop, the speed decreased to 15 mph, with the tachometer stable at 800 rpm and then to 10 mph, with both hands on the wheel, left foot on the dead pedal, and right foot on the middle of the brake pedal. As the speedometer made the transition at 10 MPH, the tachometer surged to 1500 RPM and then to 3000 in under 3 seconds, which cause me to initiate an emergency action drill of stabbing the brake pedal hard three times and rotating the transmission control to the lowest gear. The transmission refused to shift lower, and the control of the vehicle turned on oa wrestling match and the tachometer surged from 1500 RPM, them 3000 RPM, then 4500 RPM, and then 6000 RPM, each time the vehicle acting like it was repeatedly being rear-ended at a speed exceeding 15 MPH. The engine could not be disengaged and aceelaretd uncontrollably to over 40 MPH, through a busy intersection, and required over 24 hard break stages over a 10 second period to actually stop the car, and the engine refused to disengage until stopped. Once the car was restarted it immediately surged forward trying to fight through the hard applied brakes. The cruise control was never on the entire time. I then stut down the engine once I was able to wretle it to a stop with the engine climbing to over 4500 RPM. I then took this vehicle to a safe area, and repeated the conditions, and again as the vehilce speed dropped below 15 MPH, and certainly below 10 MPH, the egine tachometer increased in steps of 1500 MPH, 3000, 4500, 6000 RPM, and no control could be achieved other then violently "stabbing" the brake pedal. Under controlled conditions the behavior was repeatable over 20 times. This is a life threatenign defect, and it appears to be software in origin. I have CAN data streams from the events (23) and video.
I bought my 2017 Chrysler Pacifica in 2018, and it would randomly jump gears while accelerating or stay in a higher gear. The dealership could not duplicate the problem for months. In May 2019, it threw a check engine light code of P0732. This was then repaired at a Chrysler dealer. It started doing that same thing again in January 2021. In September 2021, it threw the same check engine light code of P0732.
1) Steering - when driving, the steering wheel almost feels “stuck” when turning and going at least 40mph. It feels like it has to be “jerked” back to straighten it out causing concern for over correction. Took to Chrysler dealership and was told they could find nothing wrong but did an update on my power steering. Seems to be happening more often. 2. Power train - while taking off from a stopped position or driving slowly (ie: parking lot) the vehicle shifts so hard it feels like you’ve been rear ended. Again Chrysler dealership could find nothing wrong but this also happens frequently.
Vehicle motor or transmission lurches and stalls, won't stay in gear, stops for no reason in traffic, slams into gear. But won't accelerate. Arrigo chrylser dealership in fort pierce florida stated they repaired issue with computer reset or reprogramming but did not resolve. Continues to stall and lurch and lose power.
Everytime I accelerate the car is slow to pick up speed and jumps and jerks like the transmission can't shift gears. It has also stalled out in the middle of intersection as if it couldn't get into gear. Took to dealer reset transmission but it still isn't right. Taking to another dealer this seems to be a problem with several owners the car only has 32k and I bought a year ago never had this much issue with past cars
This is my 3rd problem to be reported to the federal safety agency on this 2017 Chrysler Pacifica. The "L" gear should typically slow down the vehicle when engaged, especially going downhill, so that you can use the transmission to slow the car down and use less braking. On a recent trip on I-5 the Grapevine, i used the L gear to attempt to slow down the vehicle on a steep and long descent. Instead of slowing the vehicle down immediately upon switching to L, the vehicle actually sped up 10 to 15 mph initially before it starts to slow down the car, creating a very dangerous situation especially when vehicles in front of me were slowing down too on the descent. I took it to the dealer, and they actually replaced the TCM because of another dangerous problem (see Complaint 11405469, March 2021) with the vehicle. I have tried the "L" gear again after, and it still does the same thing. The dealer says they cannot replicate the problem because there is no downhill where they can test for this problem.
Vehicle will not give power on take off and will not give power at 45-55 MPH. This has caused many issues where accidents could have been caused. Took to multiple dealerships and they both said it was the way the 9-speed automatic behaved. A vehicle should not behave in a way that is a safety concern. They could not fix the issue because it is the vehicle itself.
Lst year our transmission began to make "clunking" sounds and felt like we were getting "rear-ended". Local dealer said it was a needed software update on a computer. Did the repair and worked well for a year. Now, it is starting to do that again but not frequently. I am reporting this because there seems to be quite a few other similar complaints about this.
When in motion, usually from first gear shifting to second gear, the transmission will jolt or bang, at which point I have to let off the gas peddle to allow it to let's say, catch up, on the shift. It clunks fairly hard, not sure why chrysler has not recalled for this issue. We have also had issues when we go over the top of a hill with the cruise control on and start go down the hill and the vehicle will pick up speed and the transmission will downshift and the engine RPM will spike up to 3000-4000 RPM. As I know this is going to happen, I do shut the cruise off when this happens and it will settle back to normal operation. We have had it to our chrysler dealer for the transmission issue with the clunking and they just shrugged it off and do nothing at all. I cannot put a date on the actual occurrences because it is ongoing and still does it at random at times. Also, I cannot really give actually dates and mileage as to when this happens as it is random.
Occasionally, when accelerating from a stop, or low speed, the engine seems to increase rpms while the car temperarily slows, and then the car lurches forward and emits a loud mechanical clank. The whole sensation is similar to my car being "rear-ended" by another vehicle.
From a stop at a stop light, when light turned green accelerated to about 18 MPH (going straight through light) then lost all power (with accelerator still depressed) while in middle of the intersection. At that same time a notification displayed on the dashboard for about 5 seconds stating "adaptive cruise control (acc) off". After about 5 seconds notification disappeared and power returned to vehicle. This exact issue happened twice in the same day.
I was driving in stop-n-go traffic between 0-25 MPH for about 10 minutes, when the car stop responding to acceleration. The engine was still on. I was lucky to be able to pull over to the left shoulder, but there was a lot of traffic behind me, and could have been rear-ended with my family inside the vehicle. Once I pulled over, I saw that the "engine fault", "parking brake fault" lights had come on, and the dash displayed "traction control disable". There were other messages that came up. I tried to put the car in "park", but the shifter didn't respond. I turned off the vehicle and started it back up. All the fault lights were still on, and the shifter was blinking between "p" and "l" for no reason. I shut off the engine again, and attempted to restart a second time, with the same result. I shut off the engine again and waited for about 3 minutes before restarting. This time I was able to put the car into d, and go to the dealer to check up. Needless to say, this was very dangerous, not knowing if the car could malfunction again and if I would lose control again. I have taken this vehicle to the dealer 3 times before regarding a rough gear change at low speed. Each time the dealer updated the program on the transmission control module (TCM) per chrysler factory bulletin, and told me to drive it and eventually the computer will "learn" my driving habit (as if somehow I am at fault for accelerating the vehicle). On this occasion, the dealer replaced the TCM, but gave me no assurances that these problems would not occur again with the new TCM. Unless chrysler can explain what was the problem, and what they did to fix it with the new TCM, I feel there is a safety concern/risk with this vehicle.
My van has 54,000 miles it's not very old and the transmission is skipping (up shifting, down shifting, and highway driving) I keep taking it to the dealer ship they keep running updates on it and it's still skipping. The van has a very rough idle (keeps feeling like it's going to turn off while it's in park) something is wrong with it and the deal ship thinks it's okay. Well it's not. The front hood has bubbles in the paint and it's still a new vehicle how am I to think I will be owning this van for atleast 10 more years and it's becoming rusted already.
Although the problem is not there with every acceleration, the van seems to be tugging, then jumping/pushing forward, and then resuming acceleration. This usually happens after being stopped and accelerating to go at around 20mphs. I have also had this happen when turning and merging on to traffic around town which has caused oncoming cars to have to decelerate due to my acceleration delay. I've had the car checked out by the dealership and have been told that they are unable to replicate the problem, yet I'm driving around town worried that I will get in a wreck because of the random failure to accelerate smoothly. What's even more concerning is that there are thousands of complaints like mine online, yet dealerships are unable to replicate the issue (one example: https://m.carcomplaints.com/chrysler/pacifica/2017/drivetrain/power_train.shtml). Not sure what else to do.
Tl* the contact owns a 2017 chrysler pacifica. The contact stated while driving 20 MPH, the vehicle inadvertently downshifted and the vehicle slowed drastically almost coming to a stop. The contact stated no warning lights were illuminated. The vehicle was taken to local dealer chrysler dodge jeep (2158 baltimore pike, oxford, pa, 19363) to be diagnosed however, the cause of the failure was not determined. The failure persisted occasionally. The manufacture was notified of the failure however, no assistance was offered. The failure mileage was 277,550.
Usually while driving slow (ex. Slow roll right hand turn, driving through a parking lot, or in stop and go traffic) letting off of the accelerator and upon using accelerator to start slow acceleration the car kicks upon acceleration. Feels like someone hits you from behind. Also appears as though transmission is trying to find a gear and finally engages with a kick. This vehicle has been at the dealership for this reason multiple times with no resolution, stating the issue could not be replicated. Have also opened three cases with chrysler care which were closed for the same reason. The transmission kick occurs at random times and can't be replicated on-demand.
Steering wheel gets stuck on turns even slight ones have to pull it in correct direction. Lights on dash go off as I drive at night is terrible. Side sliding doors, back door have opened by self as I approached vehicle. Radio volume used to go up and down, same for the parking brake as I parked, it also while driving makes loud bunk noise and as it sholts like whip lash to my neck and spine. The tires loose air right away. Most important is steering and sholt. I drive for a living and these are so dangerous. Dealer in homestead acknowledged issues, but still same was told was fixed, yet I was to be charged to jyst have it checked $120, worst service ever at all 3 different dealers, customer service is terrible wait time for oul change is over 2 hrs one time. Am totally dissatisfied with this vehicle. The only good thing is the drop sests but I almost got squeezed in while moving about no sensor stops it.
30,390while cruising on interstate, (2/6/21, 3:17 pm, drizzling, 55 degrees f, at 70 MPH in cruise control) instrument panel goes black, engine shuts off, power steering goes off, rt passenger window descends all the way, wipers go off, cruise goes off, gear indicator switches (on it's own from drive to neutral, to park. Coasting to side left of side of the (under construction) shoulder (rt shoulder is blocked by jersey barriers) instrument cluster comes back on. I shift from park to neutral, to drive, with no effect on drivability. I stopped off the roadway and shut off the ignition. Instrument cluster has battery and fcw warning lights on. There is a distinct smell of an electrical fire. I check under the hood to look for obvious fire sources. None are apparent. I checked the battery connection. This appears as normal for this vehicle, not tight ' but not loose either. I checked the fuse box. I did not have a fuse indicator tool with me and did not attempt to pull fuses. Seeing no obvious fire sources I shut the hood. Five minutes after stopping I tried the ignition again and the car started. The rt passenger window was to 3' short of closed, then it stopped. I pulled back on the highway and resumed the trip. The fcw warning light was still on. Cruise control was unavailable. The driver's side mirror warning indicator was on. On 2/7/21 I checked the car. All power devices on the rt front door were not active. I checked the fuses and determined that at least one had failed (f47). I attempted to replace the fuse. In doing so the rt passenger window immediately returned to the fully closed position, the fuse blew as I put it in, the smell of burning electrical wire was apparent inside the cab, but not under the hood.
Power train unavailable. Engine won't start. The vehicle is not in motion. This has happened twice in the last three weeks.
Tl* the contact owns a 2017 chrysler pacifica. The contact stated that while driving or while accelerating, the vehicle intermittently lost power. The contact also stated that an abnormal sound came from the steering wheel after going over a bump in the roadway. There was no warning light illuminated. Additionally, the alarm activated independently on several occasions. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the failure was due to a power steering assist fault. The contact was advised to take the vehicle to an authorized dealer. The vehicle was taken to normandin chrysler dodge jeep ram fiat dealer (900 capitol expressway auto mall, san jose, ca 95136) and the contact was informed that the VIN was not under recall. The vehicle was not repaired. The manufacturer was not made aware of the failure the failure mileage was approximately 60,000.
Two issues. First, when accelerating, sometimes the transmission disengages for about 1-2 seconds and then reengages and causes a sudden jerk motion forward. Happens 3-4 times a month. This will happen on both city streets and highways. This has started over 3 years ago. Second, the engine will stall/shut off at random times on city streets. It occurs when going over a speed bump and also occurs when making a u-turn. It takes quickly shifting back to park, then pressing brake and start button to start back up. This has started happening within the last 3-6 months.
While driving primarily at lower speeds when braking and then apply acceleration the transmission suddenly hard shifts. A number of times in intersections it is as though the transmission is between gears and the car is not moving at a speed with the amount of acceleration being applied. The transmission then will bang or jerk into gear with quite a bit of force. These events seem to occur more frequently during lower speed driving while slowing before a traffic light and then the light changes and you apply acceleration or when rolling and then applying acceleration. We have had the vehicle to the dealer a number of times and they always advise they can not recreate the problem. This issue has been present since we purchased the vehicle in december 2016.
When taking off from a stop and begin to accelerates it like it goes to neutral the engine's been revs and then shifts back into gear can cause a really hard jarred in the car all happens in about a second it has done it roughly 20 or so times in the 4 months we've owned it and the and when breaking and accelerating you can hear a clicking in the front of driver tire area and the back sliding doors will not always shut it takes multiple attempts what the electric motors sometimes you have to manually shut the doors
Sometimes usually at low speeds and lower gears under light acceleration the transmission shifts to the upper gear with a bang, like someone hit with a hammer and with a strong jerk. Almost like transmission mounts are defective. It does not happen if I accelerate fast. It has been going on for almost 2 years now and due to dealership being too busy with appointment schedules close to 2 months no chance to make an arrangement.
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