Chrysler Pacifica fire or smoke problems

Filed Nov 4, 2026 · Electrical, Engine · SC

We took our van in for the 52d recall of the battery being defective and can catch on fire!! for our 2021 crysler pasifica hybrid van for them to update the software for the hybrid battery and to monitor it. Not even a month later we had to take it back to the dealership mechanic because the check engine light came on. They said the hybrid battery is bad and its under the recall 52d. We reached out to Stellantis and went back and forth because they didnt want to honor it. In the mean time we have been out of a primary vehicle. Stellantis has finally agreed to order a new hybrid battery and cover our vehicle under the recall 52 and have the dealership mechanic install it 100% free. That was Monday. We have tried to reach out to our star case person Mariah, which she had a lady named Monica call us and we were not able to speak to her, she left a voice mail saying only on the message the part has been ordered? We reached out to the dealership mechanic and he has been more than helpful by letting us know the battery was ordered which he had to look it up when we called because Stellantis didnt not reach out to Auto Nation about our van being approved for the battery recall 52d replacement. Mariah told us last week that when we get approved for the battery that we would need to call her for them to get us a rental. We have been calling leaving messages and no response. Its now week 3 without a vehicle and we have children that have to go to school and the adults have to go to work. But have to ask other people to give us a ride and somtimes are not able to find a ride. When clearly the recall paper states that a loaner vehicle will be provided 100% and we will be takin care of. Please help with them honoring this recall all the way through until it is completed. This has become an inconvenience for our family of 8, because of their mistakes. Were asking you to look into this matter to help us and other people that are dealing with the same recall 52d on their pasific

Filed Aug 26, 2026 · IA · fire

On 8/9/2026, two days after purchasing the aforementioned brand-new vehicle (8/7/2026), the vehicle experienced a fire in the undercarriage below the engine while I was driving with my wife and our [XXX] daughter in the vehicle. While driving in traffic, we noticed a strong smell that appeared to be burning rubber but did not initially realize the vehicle was on fire as the smell dissipated. There were no warnings or other signs of a problem. A Good Samaritan driving a truck observed the situation, turned around, followed us, and flagged us down at a gas station to alert us that our vehicle was on fire. We immediately stopped and inspected the vehicle. We took photographs documenting the vehicle and apparent fire-related damage immediately following the incident, and those photographs have been preserved. By the time we arrived home several minutes afterward, the fire was no longer active. We have not driven the vehicle since the incident. The incident is particularly concerning because the vehicle was only two days old and my wife, our baby, and I were inside when the fire occurred. Prior to the fire, the vehicle had been driven no more than 15 minutes total leading up to the incident, with one stop for an errand during that time. We are concerned that the vehicle's occupants were not initially aware that a fire was occurring and that an outside motorist had to alert us. We are requesting that the federal safety agency document and investigate this safety incident and determine the cause of the fire, including whether there may be a defect or recurring safety issue involving the vehicle or its undercarriage components. We are concerned about the potential for an undercarriage fire to occur without the occupants immediately recognizing the danger and request that this incident be included in the federal safety agency's safety records and evaluated for any broader safety implications. The vehicle is now at Brad Deery Motors [XXX]. A representative for Chrysler has inspected the vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (

Filed Aug 21, 2026 · Body, Electrical · PA · fire

The contact owned a 2017 Chrysler Pacifica. The contact stated that while the vehicle was parked at the residence and unoccupied for over 24 hours, the contact's son smelled smoke, looked out the bedroom window, and observed flames coming from the tailgate and the rear of the vehicle. The contact's son notified 911, and the fire department responded and extinguished the fire. A police report was not filed. The vehicle was towed to Next Gear Auto Sales (Easton, PA). The vehicle was destroyed. The vehicle was not insured. The manufacturer was not notified of the failure. The failure mileage was unknown.

Filed Aug 11, 2026 · Engine · 130,000 miles · CA

The contact owns a 2018 Chrysler Pacifica. The contact stated that while driving 15 MPH, there was white smoke coming from the front of the vehicle. The check engine warning light was illuminated. A dealer was contacted. The vehicle was taken to a dealer to be diagnosed, and it was determined that coolant was leaking into cylinder #3, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle warranty had expired. The approximate failure mileage was 130,000.

Filed Jul 9, 2026 · Electrical · NM · fire

The vehicle caught fire earlier morning of 7/9/2026. It was sitting in front of house unoccupied. The alarm went off twice which pressing the key fob shut it off until the third time when the alarm would continue until it died down. I went to my door to check and noticed the car was on fire.

Filed Jun 15, 2026 · Transmission · PA

This is related to the 23V‑010 / XE1 recall and extended warranty for the 2018 Chrysler Pacifica Hybrid Limited. The manufacturer is refusing the recall remedy because the catastrophic nature of the failure (transmission rupture) makes it impossible for the dealer to pull diagnostic codes. This creates an impossible standard for the consumer and effectively nullifies a federal safety recall. On XXX, I brought my 2018 Chrysler Pacifica Hybrid Limited to D’Ambrosio Service in Downingtown, PA.  I reported that the car was making a sound during acceleration. On April 16, I was advised that the noise was the rubbing of the heat shield which was reportedly adjusted and tested that the noise was gone.  On April 19 I sent a message to D’Ambrosio that the noise remained however I never received a response.  I believe that the noise was misdiagnosed and was actually warning signs of an imminent transmission failure.  On XXX, while driving, my wife and I heard a pop, saw smoke pouring out the back and immediately pulled over to discover a large amount of fluid spilling out of the bottom of the vehicle.  The vehicle was towed to D’Ambrosio service in [XXX] where it has remained unaddressed until June 10. On XXX I received a phone call from D’Ambrosio that the vehicle transmission had a hole in it (quote from service advisor "internal failure of the transmission, which has caused components to puncture the casing") and would need to be replaced at my cost.  When I inquired about the XE1 warranty extension, I was told that the lack of diagnostic codes didn’t justify the warranty.  I then asked that the issue be escalated INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Apr 21, 2026 · Steering, Suspension · FL

My 2018 Pacifica Hybrid suffered a catastrophic suspension separation while driving—the exact failure described in Safety Recall V15. The driver fortunately arrived at home safely only seeing smoke coming out form the tire rubbing against the wheel hood. Although my VIN isn't showing as 'active,' this is clearly a safety defect. I would like to open a case for a Goodwill Repair or a 'Special Policy' adjustment because this is a known dangerous failure.

Filed Dec 20, 2025 · Fuel system · IL

Due to faulty plastic fuel neck hose . When pumping gas the gas tank piece broke off .which now I have hard time putting gas in , I can never get it filled up with gas because it keeps stopping as if it’s full , which in this case it’s not . And I have to hold the piece to get fuel in . This can be dangerous it could cause over fill gas to flow over or even on one’s skin or instance catch on fire . This part needs to be stronger as in metal not plastic fuel neck. Also without warning no lamp lights showed up .

Filed Jul 29, 2025 · Electrical · KS · fire

Vehicle was plugged into an outlet inside the resident's garage when smoke began to come from the battery located in the center floor board. Fire crews responded and unplugged the vehicle and pushed it out of the garage and cooled the battery that registered 350 degrees using a thermal imaging camera. No flames were present. National Fire Reporting Incident Number: 25-2040031

Filed Jul 18, 2025 · Electrical, Engine · VA · fire

On Thursday, July 3, we were on our way out of town and had just gotten on a highway when I smelled something burning, saw smoke (we thought was steam at the time) coming from the hood and heard the engine making a grinding, or rattling noise so we pulled over immediately. My husband got out of the car to start to take a look when another vehicle who had just passed us backed up and motioned frantically saying “Your car is on fire!” So we got out and looked under the front of the car and sure enough, there was liquid spilling onto the ground and fire coming from underneath. So we quickly got away from the car and called 911. Another gentleman who had been going West also stopped to make sure everyone was okay and was also calling 911. Within 10-14 minutes the front of the car was totally engulfed in flames.