The steering is tight 80% of the time. I found out I had bad struts after putting it on a lift what else could it be?
2002 Chrysler Sebring suspension complaints
Page 2 of 2: complaints 11 to 37 of 37, newest first, as owners wrote them.
On february 10,2012 I just got off the express way and came to a complete stop at a traffic light when suddenly I heard a loud popping sound up front. I got out to look and found that my wheel on the passenger side was turned all the way to the right. After I had it towed to the shop the mechanic informed me that the control arm broke. I had to pay $450 to get it replaced.
Tl* the contact owns a 2002 chrysler sebring. The contact was driving approximately 65 MPH when there was a loud, abnormal pop from the vehicle. The front end of the vehicle then collapsed as the vehicle abnormally accelerated, independently steering right. The vehicle skidded and crashed into a pole. There were three persons reported injured. A police report was filed and the vehicle was destroyed. A field inspector was sent from the manufacturer to inspect the vehicle and found that the rear driver side ball joint had separated from the upper control arm and caused the contact to crash. The manufacturer offered no assistance as they did not claim responsibility for the failure or the crash. The current and failure mileage was approximately 140,000. Updated 05/16/11 *bf updated 2/8/12
Tl*the contact owns a 2002 chrysler sebring. While driving approximately 35 MPH, the passenger front wheel seemed to cave in. The wheel collapsed and folded inward. She lost all steering capabilities the failure did not cause a crash; however, the vehicle was stuck in the middle of the road. The vehicle was towed. The tow truck driver stated that the ball joint were broken which caused the vehicle to collapse. The vehicle was repaired. The manufacturer stated that they had no knowledge of recall 09e056000, suspension:front:control arm: lower ball joint. The current and failure mileages were approximately 96,000.
In may, while driving my passenger side rear strut mount on my 2002 chrysler sebring broke. I took my car in and had it fixed and had to leave it as the dealership (golling chrysler) advised me that it was a safety hazard to drive with the broken strut mount. On 06/29/08, my driver side rear strut mount broke. This time, the dealership (clarkston chrysler) stated that there are no replacement parts as there is a design flaw with the part and they had to be reengineered. So, I have been unable to drive my car since 06/29/08. My car only had 65,000 miles but it is parked and unusable. I have been told that this is a common problem and there is a backlog of 10,000 parts on order. Chrysler called to state that they estimate that the parts would be in on august 11th. This is obviously a safety hazard - or at least that what the dealership told me and I cant imagine that very many people can shelve their car for 6 weeks and instead - like me, have had to drive there car on occasion. I was able to burrow someone's vehicle but there were still times when I did have to drive my sebring when another vehicle wasn't available. It should be noted that of those 65000 miles, well over 99 % were on highway and paved roads. There are no dirt roads in the area and it is rare that I ever drive on one.
On july 10th,2008 I heard a loud noise coming from the back of my 2002 chrysler sebring 4dr sedan. I pulled over and noticed the rear passenger strut had fallen from the mounting bracket. I took the car on july 11th to get it fixed. The repair shop told me that the bracket required (4879072ad) is on extreme backorder and it couldn't be fixed. I called all over the country searching for this part. It is only available through the dealers. There is no aftermarket replacement. All dealers everywhere are out and have orders placed on chrysler but never get the parts. I called chrysler customer service and they acted as if they didn't know of the problem. After being persistent, I found that there are over 10,200 on backorder in the us as of 7/17. Assuming 2 per car and some dealer "safety stock", this could add up to 4000 cars which are not being driven because of the parts availability or are being driven unsafe. Every chrysler parts dealer I called said the potential exists for the wheel to fall off without the strut attached. It also causes damage to tires and other components. I checked with junk yards hoping to find a set. I did find them and they are in the same condition as mine. If the carpet in the trunk is pulled back you will see white dust and corrosion everywhere. I heard from a dealer that the parts come from mexico and the plant is on strike, there have been cars sitting and waiting for this part for up to 3 months, best case I can get parts in 1 month. From a parts, safety and awareness standpoint, chrysler has dropped the ball on this one. Unacceptable. I am out car rental fees and have been on the phone for days! They could at least acknowledge the problem! I am certain they know of it.
July 1 driving on bluewater bridge right rear strut snapped off. Two weeks later while in st. Thomas ontario the drivers side strut snapped off. Both of them had rotted right off. Replaced with reconditioned struts - $500.00 + towing.
Was driving home and hear loud noise got out and checked and found that the strut bracket had broken on the rear of my 2002 chrysler seabring. I got home and called the dealer to get a new one they told me that the part was on backorder and that there was around 8000 on backorder so I called chrysler and asked why they haven't recalled this part yet with 8000 parts needed there must be a problem with this part. They told me that there wasn't any of these parts in the USA. Now why is this? This part is known to go bad they told me. Then why can't they issue a recall and get these parts made so these cars can be fixed.
2002 chrysler sebring with broken ball joint. Consumer states that the ball joint broke and almost killed him. He would like to know if she should file a lemon law complaint.
Rear upper shock mounts broke. Made of allum. Why? Corrosion will happen if you install allum next to sheet metal, also they were not painted. The new ones are at least painted. It does not seem to me to be very smart to have allum. Mounts and unprotected.
Right rear top strut mount became noisy/creaking/thumps) during the winter. 2 weeks ago while driving home we heard excessive noise/creaking/thumping from right rear. While driving to work the next day noise was even louder. Upon inspection I found the shock had dropped through the mount and were wedged in the coil. Temporarily pushed it back up, purchased a new mount from dealer which was installed. Old mount, aluminum), had completely deteriorated. Now the left side was getting louder. Will replace before shock damage as well.
Driving 5 mile p/hr (luckily) upper control / arm bal joint, left rear, cracked, separated...tire fell off tbd (probably replace both parts or more depending on extent of residual damage.
Loud clanging noise from rear. Mechanic advised that both both struts and shocks were broken and needed replacement. Estimated $600.00 .
Upon rotating tires on jan 2, 2007, I noticed severe corrosion on the rear strut mounts of my 2002 chrysler sebring lxi. Had these mounts not been replaced it could have caused severe injury to the passengers as the springs would have let loose through the external wheel well and enter the passenger compartment. This could cause damage to the vehicle as well as bodily injury to the occupants. Failure of these parts also could have caused the driver to experience a degraded response in handling. I purchased 2 new (modified by manufacture) strut mounts and installed them. The strut mounts cost were minimal. Rear strut mounts are severely corroded, cracked and broken.
Dt*: the contact stated at various speeds, a noise was heard coming from the rear section of the vehicle. An independent repair shop determined the driver side rear strut mount was corroded and fell apart. The part was replaced. The vehicle was located in a salt belt state.
Dt*: the contact stated there was a clunking noise coming from the rear of the vehicle. The vehicle was taken to an independent mechanic, where it was determined the rear passenger side strut bracket fractured and penetrated the tire. The strut bracket and tire were replaced.
In feb. 2006 the front wheel feel off my 2002 chrysler sebring because of a ball joint failure (non greaseable joint). Luckily no one was killed or injured, but they could have been! I had the front joints replaced and other damage repaired. Two months later (april 2006) the ball joints in the rear of the car failed and the rear wheel fell off. Again no one was killed or injured, but they could have been!
Serious clunking noise upon acceleration / braking. Dealership determined the lower ball joint was loose and replaced the left front lower arm control. Glad I made it home on my 250 mile drive without killing myself or others!
"popping" felt in steering. Tires starting to wear on outside. Dealership replaced rack and pinion assembly (warranty) but I had to pay for the alignment needed after the replaced.
Vehicle control arm on right rear wheel broke while driving. *ts
Dt: the rear mount that holds the rear mcpherson strut in place, disintegrated. The consumer stated it was made of aluminum. It fell apart and the part made a rattle sound, which was the strut moving around. The consumer was going 20 MPH. The vehicle was taken to the dealership, they replaced it.
Dt: while driving the tire came off on front passenger side. The dealer said the lower ball joint failed. The manufacturer said they will talk to the dealer. They said they will pay for half. Manufacturer said that was their best offer. Last november the consumer heard a squeaking noise, and took it to dealer. They said it was nothing. Dealer did say after the tire came off other parts were damaged. *ak
While driving the ball joint popped out of the left front upper control arm. *bf
The vehicle's engine seized while driving. *nm the vehicle had a continuing brake problems and would die while in motion. The consumer requested reimbursement. When the vehicle was first purchased at 92 miles, there was a problem with low oil. The consumer was advised that the transmission leaked. The vehicle would continue to lose power and the oil light had come back on. Other problems were: the brake light was intermittent, the front end would vibrate, the brakes squealed, there was slight leak at the proportioning valve, the top was pulled down and the radio had become inoperative, the side mirrors and the power locks had become inoperative, and the brake pads had worn down to 2/32. *sc
When the vehicle was purchased the consumer noticed that the front left end vibrated. Vehicle was serviced, and technician determined that wheel bearing needed to be replaced. *ak
When slowing down, transmission jumps very hard when going into 1st gear. When driving 45 to 55 MPH, when hitting a bump in the road, there is a thump in the passenger side front. Not consistlently, but enough to cause concern.
While traveling on the highway the vehicle pulls to the right while traveling on the highway. The dealership is aware of the problem. Mr
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