Request reimbursement for numerous multi-function switch replacements. *ph the problem caused the turn signals and horn to work intermittently, also the windshield wipers turned on by themselves. By the fourth failure the consumer took the vehicle to an independent car center and the problem was diagnosed as a broken clockspring. After two years of the ongoing problem and asking if there was a recall, the consumer then discovered there was a recall on the clockspring.
1997 Chrysler Town and Country airbags complaints
Page 2 of 4: complaints 11 to 40 of 84, newest first, as owners wrote them.
Clockspring assembly repaired three times. (nar) *ph the consumer had made several attempts to have the malfunction on vehicle fixed, however the continued. The consumer is seeking reimbursement for repairs because the vehicle was defective . *cb
My airbag light stays on all the time when minivan is on, and my horn doesn't work I never know how much I needed ny horn till now. Also my cruise control doesn't work either.
Consumer received a recall notice regarding the clock spring. The consumer had the repairs on the clock spring done on 05/08/2002 prior to receiving recall notice. Consumer sent receipts as proof of payment to chrysler on january 12, 2003. And still did not receive reimbursement of $208.61, nor was consumer notified by manufacturer when the reimbursement would bre issued. *ak *jb
The air bag light stayed on, the cruise/horn does not work, and the clockspring was found to be defective. The clockspring was replaced. Mr scc
At an impact of approx 100mph, the passenger airbag on my 97 town & country lxi deployed however the driver airbag didnot. The impact was the front driver side and down the side. Why would the driver airbag not deploy?
No response to safety recall to replace minivan's clock spring assembly. * consumer requested assistance on reimbursement for safety recall to replace the clock spring assembly. The air bag light stayed on and the horn was inoperative. *tt
No were parts available, regarding recall#02v293000. Frontal air bags.
Consumer received recall campaign id 02v293000 and has made several attempts to have remedy performed to no avail. Currently, the airbag light is illuminated ,and horn does not work. Took vehicle in for remedy on 01/16/02 was informed that the service technician was not in and told to return the next day. Consumer called to confirm appointment, and returned on 01/17/02, was told the service technician was currently off site ,and would not return until 2pm, and that the part had to be ordered. Consumer was working and had to leave. Spoke with service manager bob murray and attempted to set up an appointment for 01/18/02, but was informed that the service tech does not work on saturdays. *ak manager also could not confirm appt advising consumer would contact once part arrived. Consumer lives in a rural area and dealer is only option for recall remedy.
1997 chrysler town and country. The air bag light illuminated, the dealer stated the clock spring shorted out internally, however the consumer received a notice in the mail, regarding the clock spring and that it would be replaced regardless of mileage. The check engine light illuminated, the dealer replaced the egr valve.
Per conusmer the dealership stearns daimler chrysler; graham nc; 336‑228‑6315; is refusing to honor the recall for the clockspring 02 v 293 000. Ts
Upon starting the vehicle the SRS light illuminated it stayed on longer than normal, and went off. Consumer restarted vehicle and light came back on again this time staying on. The owner took van to dealer and they informed him that the airbags were disabled, due to a timer spring. Please describe details. Mr
The cruise control and the horn were inoperable, due to the SRS light appearing on the dashboard. Dealer was aware of the problem. Ts jg.
Air bag light stays on, horn and cruise control doesn't work since light has been on. Dealer wants $500+ to fix. Several other chrysler owbners have this problem.
The clock spring in the steering wheel is defective resulting in he horn, airbag and cruise control being inoperative.
Air bag light remains on while driving, also horn & the cruise control are inoperative. Dealer notified. Feel free to provide any further information.
Without prior warning while traveling on highway noticed that there was no horn or cruise control, and airbag light appeared on dashboard.
My 'air bag' light flickered for a month and then finally stayed on. I discovered my horn did not work, or the cruise control. I replaced the fuses, and the problem continued. I contacted my repair shop and was told other minivans had the same proble. He referred me to the dealer. The dealer was well aware of the problem and told me it was the "clockswitch". It would cost approximately $250 to repair. He informed me that my air bag does not work, in addition to the cruise control and horn. I researched the web and found many others have the same problem. I contacted chrysler, they claim it is not a defect and not a reall. This should be a recall since over 124,511 of these parts have been replaced, at the owner's expense, and who knows how many vehicles are out there where the operators are unaware their air bag will not deploy. This is a sfety issue!!!!!! Please investigate!!!
Air bag light remains on while driving. Horn and cruise control were inoperative. Dealer notified, and they replaced the clock spring. Feel free to provide any further information.
This defect effects air bag and horn at the same time. This is a safety issue. We can not count on the air bag to work nor the horn to function in an emergency. I think its quite unusual that both are not functioning. Thank you for your concern and attention. *ak ph *nlm **dimsii ivoq entry posted after 12/12/02 cut over to artemis**765869
The airbag warning light came on in june. I contacted the dealer and was told that it was the clockspring without them even looking at it. They also told me that my cruise control and horn would fail next. Sure enough, about a week later the cruise control and horn ceased to function. I have a friend with a 1997 caravan with the same problem. If the dealer knew what was wrong with it sight unseen, that indicates that this is a common problem. I see that there is an open investigation (the federal safety agency action#ea01007) into this very problem, and I hope that it results in a recall soon. The dealer wants almost $300.00 to fix it.
Air bag sensor light comes on and stays on. May result in none or permature deployment of air bags. Dealer contacted.
Air bag light remains on while driving and cruise control is inoperative. Dealer contacted. Feel free to provide any further information.
Purchased as used vehicle with the premium warranty offered by dealer. Air bag light remains on, warning horn does not work and cruise control is inoperative. Took the vehicle to chrysler dealer this morning and seemed to me the other three customers at the counter had the same complaint all echoed my problem. While discussing it another customer "chimed in" I had mine fixed last week- under warranty. Got called 2 hours later to inform me it needed the clock spring replaced to the tune of $227.60. Would like to get all or some of this back and a warranty on repair. *ak *nlm **dimsii ivoq entry posted after 12/12/02 cut-over to artemis*763547
Air bag light is on continuous, horn does not work, and cruise control does not work.
1. Steering system locked up while making turns making control of vehicle difficult. Van also made screeching noises while turning. Was told rack and pinion needed replacing per "service bulletin". It was, but did not solve problem. Dealer recommended drive belt and tensioner be replaced. This finally helped. 2. Air bag light and ABS lights came on, and traction control went off at hwy speeds. Air bag light remained on constantly. Dealer says that both air bag clock spring and ABS controler must be replaced. Dealer stated that if these controlers were not replaced, neither the air bags, the horn, the cruise control nor the ABS braking system would work. Please reopen the federal safety agency action investigation #ea01007 for the air bag clock spring in this vehicle. It is important for people to know that if their air bag light won't go off it means that the system is not operational!
Airbag sensor light illuminated. Also, horn stopped blowing. Please provide any further information.
Airbag and horn are not operable due to malfunction of clockspring. Dealer contacted. *ak
Airbag light on and cruise control turned on and off. Replaced clock spring. When looking for information on clock spring saw how many others had failed and decided to add my voice. A non-woring airbag is a safety issue, especially in vehicles marketed to young families.
The clock spring controls the air bag system, horn and cruise control system. I was told by the repair technician at the dealership that the part(clock spring) has failed on other vehicals and that chrysler has recalls on some of these vehicals for the same part.
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