I have 2 problems with this vehicle that chrysler refuses to respond to with appropriate answers. The 1st one is the front brakes. This has been an issue since the purchase of the vehicle. 4-2010 the rotors always create hot spots then causes the brakes to fail.. There is never any wear on the brake pads just the rotors. There was a letter sent out a couple years ago that they would repair the brakes with either a $50.00 to $100.00 deductible. Now , they will not honor that letter. Obviously, there was a problem then for the letter to be sent out, why change it now. I still have the same van and the same problem, only to get worse. The second is the airbags. I was involved in an accident with excessive front end damage as well as totaled the car that was hit by me. The airbags never deployed, fortunately, I was not injured. Chrysler refuses to speak to me about these this issue. That keep telling me that because my auto insurance was involved then they would have to do a subrogation report. This is untrue as per my insurance company. This report only needs to be filled out if the driver or passenger's were injured from the accident. Well since there was no injuries, then there is no need for a report. This incident is a consumers complaint. Chrysler doesn't see it that way. They are trying to find every excuse in the book to not cooperate with my complaints. What is chrysler waiting for? Someone to die if my van is to become into another accident? Well, I do not want to wait for that to happen. They need to find the problem and fix it before something bad happens again.
2010 Chrysler Town and Country brakes complaints
Page 5 of 7: complaints 101 to 130 of 165, newest first, as owners wrote them.
I bought the car 12-14-2012. This had happened a couple of times before I began to record the incidents. When I am driving at highway speed (55) the car I put my foot on the brake pedal I want to slow down or stop the brake pedal is completely soft and goes to the floor. The car stand on its nose in a skidding stop. This has happened 11 times first 7-20-13 and the last 2-19-20-14.I have reported most of them to the dealer ship. They took the car in and looked for some thing wrong but could not find anything wrong.I am making this complaint to you because I believe something is very wrong and dangerous with the car I am afraid of it but I don't thank I can afford to trade cars at this. Time .I would like to have the car repaired so I could feel the car is safe for myself and family.
After I began to keep a record of the happenings have 11 times beginning july 20 13. The last time it has happened was february 19-2014. Several of these times I have reported this happing to the garage checked the car and could not find anything wrong. I have reported it a few times since . They just look at and say we do not to do we can find nothing wrong. I am very scared of the car .I want it on record that I have a problem ifit does happen .[ when driving at highway speed for a time you need to stop or slow down you step on the brake pedal in a normal fashon the brake pedal will go complettly soft go to the floor and the car will stand on its nose in complet stop.
This car shuts down of being driven about two hours. It shuts down at the end of a trip as I come into town and take my foot off of the gas. The dealership has test drove the car multiple times and they cannot find what the problem is. It is now apparent this is a much larger problem.
Twice my vehicle shut off while driving on a city road at approximately 35 MPH. There were no dash warnings other than the electronic stability control icon was lit the first episode. The radio was working, all other dash lighting appeared normal for a car in operation. I had been driving about 20 minutes, so the car was not "cold". The first time, I did not even realize the car had stalled until I noticed it was losing speed and then found the car was not responding to the gas pedal. I coasted into the right lane and turned onto a side street (that's when I realized I had no power steering, no brakes, and the car was truly stalled). I continued coasting to a stop. I then put the car in park and attempted to restart it. It restarted immediately, running smoothly, so I continued on my way home wondering what could have caused it to die like that? Less than a mile later, it stalled again! This time I put the car in neutral and while cruising/coasting turned the ignition key to start to try and re-start the car. I then put the transmission back into drive to see if it had restarted, and sure enough I was on my way again. No other indicators of an issue on the dash. It has not happened since. I went out on an errand later that evening and the episode did not repeat. I am quite nervous to take it on the interstate. My gosh! What if I had been on the interstate (75 MPH speed limit) turning a curve, no power steering, slowing to a coast and panicked as to what was wrong? I have an appointment with a mechanic day after tomorrow, but unless a code was thrown indicating an error, it seems to be a somewhat isolated event, or at least intermittent event. Definitely seems to be a safety issue.
Noticed an unusual sound coming from lr. Exited vehicle and immediately smelled burning brake pads. Lr wheel too hot to touch. Drove vehicle remaining 1/2 mile home. After only five minutes of internet research I had literally thousands of complaints on this same issue,mostly 2008 to 2012 models. My vehicle has less than 38000 miles on it and more than 50% of those are highway miles. Seems like the sheer volume of complaints would warrant a recall or at the very least a the federal safety agency investigation. I will certainly tell everyone I know to stay away from chrysler products altogether.
Brakes shutter when applied. On 3 set of brakes. Engine quits at idle. Must put in park or neutral and restart. Engine cuts out while driving at various speeds then resumes. Took van to dealer with od code 1128 they could not find ant problem. Problem continued. I changed : spark plugs and wires o2 sensors map sensor problem getting more frequent.
Shortly after a brand new 2010 town & country I started to get shaking in the steering. The shaking would start when I tried to apply the brakes. I took it to the dealer and they said it was normal for minivans and that I must be driving on hills. They said the brakes would need to be resurfaced. They didn't offer to do that at that time and said it was my problem. After a few more months and the problem continually getting worse, I couldn't take it anymore and was ready to pay for new brakes. The dealership provided some sort of warranty and I had to pay a deductible. That solved the problem for a time. After about a year, I started getting some shaking on my tires. I took it to the dealership and they said the brakes were wearing down and that they would need to be replaced soon. I was surprised because the car was less than 2 years old and only had about 20k in mileage. I didn't get any repair at that time. Now it's been about another 6 months and my brakes are completely shot. The rotors have been worn down and need to be replaced along with the pads. This will be the second set in just over 2 years and the car has around 40k in miles. I'm going to pay for this repair and file a claim with chrysler. This doesn't seem normal and it looks like they have some issues with their brakes.
Rear brakes and rotors completely went metal on metal paid 375.00 for replacement. The brakes were on a lease with only 27k miles on them. The front brakes also have gone but there was a recall we just never were notified so now we are responsible.
There has been a problem with my front and rear brakes since I purchased this vehicle, I have now been to the dealer service four time to have this issued fix. Still not fixed!!! When I go to brake, the whole vehicle shutters, brakes grind and squeak horribly!! I have skidder several times trying to come to a complete stop!! This is a serious safety risk, especially since I am transporting small children let alone adults. Something needs to be done!!!!!
Purchased vehicle on 7/8/2013 - identified problems on test drive on 7/6/2013 - dealer was going to correct - replaced cable to back up camera - air pressure to brakes to clear dust - picked up vehicle, left dealer at 10:30pm - brakes still not working properly - in am, (7/9) backup camera not working - made appointment for 7/13/2013 back to dealer.
Left rear brake howling. It has gotten worse to now where the ld bake caliper and rotor must be replaced. The right rear is likely not working as the rotor is rusty. The front brake pads are 1/2 or more worn out. The car has only 9400 miles on it. Chrysler says the 36 month warranty has expired and I am now totally responsible. Less than 10,000 miles and the brakes are shot! .
We purchased the vehicle september 2010. Within first year september 2011 the rotors needed be replaced due to warping. In 2012 within a year of replacement, one set was replace and the other was machined due to warping. June 2013, had to have both sets of rotors replaced again due to warping. The rotors have worn out before the brake pads. The reason we were given was due to excessive heat. I live in southern california where the temperature is not excessive. There is no explanation for the warping or what is causing the excessive heat. This is a safety hazard because the braking system become compromised when the rotors get hot, the car starts to shake every time you apply the brakes. Chryslers is not addressing this issue. Online, there are numerous complaints of this exact same issue. How can the rotors continue to go bad when the brake pads are still in good condition and all within 10k miles.
Brake rotors and pads fail prematurely on 2010 chrysler town and country. The van currently has 51,000 miles and is on it third set of rotors and pads---this van should be recalled before someone is injured or killed due to brake failure. Too many complaints already filed for this not to be an recall issue.
Tl* the contact owns a 2010 chrysler town and country. The contact stated that the vehicle shook and made a clicking sound when the brake pedal was depressed. The contact also stated that the braking distance had increased. The vehicle was taken to the dealer for inspection. It was found that the front and rear rotors wore prematurely and needed to be resurfaced or replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure and current mileage was 28,970. Updated 6/4/13 *cn updated 06/06/13
My van did not experience a crash. However, the rear rotors and brake pads had to be replaced. This is the first car that I have owned that needed brake replacement under 50,000 miles. Please note my mechanic and the service advisor at the chrysler dealership where I leased the van both stated the t & c brake system is a significant and frequent problem.
Tl* the contact owns a 2010 chrysler town and country. The contact stated that while driving 30 MPH, the vehicle shook violently. The vehicle was taken to a dealer for diagnosis where the brakes were changed and the rotors were resurfaced. 13,000 miles later, the failure recurred. The manufacturer was notified but offered no assistance. The vehicle had not been repaired. The failure mileage was 27,000 and the current mileage was 40,000. Updated 05/28/13*lj the consumer stated the brakes would hea up and warp the rotors, extremly fast. The rotors have been resurfaced and replaced twice, and they currently need to be replaced again. Updated 06/11/13
Im in a repair shop replacing all 4 rotors and all four pads for my town and country brakes. After reading lemon law sides, this is a major problem with these vehicles. Many times, the brakes and rotors are having to be replaced every 10-20 thousand miles. Shame on chrysler for sticking families with poor and unsafe brakes that must be replaced so often.
The vehicle had a complete loss of power. This has had on multiple occasions. I cannot steer or brake or do anything. I cannot start it from neutral. I have to put it in park turn it off and restart it. It has happened while going down the highway and pulling out into intersections. I'm really afraid it's going to cause an accident. This starting happening after my the key fob recall work was completed. This is a major safety hazard.
The parking brake pull off spring on the right rear wheel snapped in half. This caused the parking brake to remain engaged even after it was disengaged by the driver from the driver's seat. The right rear brake assembly (caliper, rotor, disc pads) overheated. Driver noticed loud clicking noise coming from right rear wheel after completing short trip. The noise apparently was from the expansion/contraction of the very hot metal dust cover around the brake assembly. Spouse found broken spring hanging from right rear parking brake assembly and installed temporary spring until new part came in the next day. Mopar part# 68039257aa (spring-parking brake). Spouse ordered second new spring figuring same thing might happen to left rear brake. On backorder. Chrysler town & country limited with 4.0l v-6 and towing package. Owner still has old spring in possession.
Rear brake rotors warped after 13.000 miles. Chrysler says only front brake warping covered by special extended warranty.
Burning rubber smell around the rear brake area. Took it in to the dealer immediately and they determined 2 problems. The caliper d's were bad which was covered under warranty and the brakes were bad and had to be replaced. This is approximately our tenth chrysler van we have leased and never have we had to replace the brakes.
The vehicle appears to be stalling while in motion. The steering wheel, brakes, and gas pedal all lock up leaving the driver unable to control the vehicle in any way. This has happened on at least 10 occasions. The local chrysler dealership attempted to fix the vehicle, but was unable. Corporate was notified and sent out a corporate mechanic who was also unable to fix the vehicle. The vehicle has locked three additional times (since the last attempted repair) and both the dealership (who is now refusing to service the vehicle) and corporate (who have not returned calls or emails) have been notified. After conducting an internet search I see that this is not an isolated issue--it has been reported multiple times to the federal safety agency as well as on other websites. This is a dangerous and defective vehicle. Chrysler has been notified of this defect on multiple occasions and is not doing enough to protect the safety of its consumers.
Van purchased brand new in february 2011. Have had brakes replaced once under chrysler brake recall/repair program. Replaced initially at approx 16000 miles. Now brakes have failed again with improper stopping at 30 MPH resulting in grinding, squeal, and excess vibration which scared me at time of stop.
Tl* the contact owns a 2010 chrysler town and country. The contact stated that the brakes were wearing prematurely. The vehicle was taken to a mechanic where it was found that the brakes needed to be replaced. The vehicle was not repaired. The manufacturer was contacted about the issue. The failure and current mileages were 26,500. ....updated 12/20/12 *bf the consumer stated the back brakes were repaired at a cost of 145.94, paid by the consumer. The front brakes also needed to be replaced. Updated 1/3/2013
Van will just quit without warning while driving! This has occurred 5x now... Last time we came approx. 20 feet from going off of the side of mountain! Vehicle is still not repaired and almost 350 miles from home! Chrysler has been contacted and will not do anything about it! We are being forced to seek legal council at this time!
Tl* the contact owns a 2010 chrysler town and country. The contact was driving at an unknown speed when the vehicle stalled. The contact was able to restart the vehicle. The vehicle was taken to the dealer where the detent package was replaced and the power train control was reprogrammed. The failure recurred several times. Later, while the contact attempted to brake, the vehicle responded slowly and the brake pedal was depressed into the floorboard. The vehicle was taken to dealer where the front brake pads and rotors were inspected and replaced. The front and rear brakes were found to be worn and warped. The manufacturer was made aware of failure however no further assistance was provided. The current mileage was 29,800 and the approximate failure mileage was 10,000.
Front brakes had to be replaced at 9,000 miles. Chrysler sent letter stating they were covering front brakes for an extended period ( not exactly sure how long). Now at 15,500 miles I need front brakes done again and had rear brakes done at 15,500 miles which I had to pay for because they were only covering for 12,000 miles. Have been told there is no recall, they are just helping those customers with issues. Having issues dealing with chrysler and the dealership.
Tl* the contact owns a 2010 chrysler town and country. The contact stated that while driving 70 MPH and applying the brakes, the brakes begin to pulsate abnormally, increasing stopping distance. The contact took the vehicle to the dealer for a diagnostic test. The test results determined that the brakes and rotors were faulty. The dealer advised having the rotors turned and not replaced. The contact did not call the manufacturer. The failure mileage was 22,517.
My van has been shaking upon braking and recently has begun making a rubbing noise. When taken in for a brake inspection they said that my rear brakes and rotors already need replaced and that it was uncommon for newer vehicles with 30,000 miles on it to need replacements and that I should check to see if it has been recalled. It has not been, however, I have noticed numerous complaints that it's happening to many owners. I love my van, and would love for chrysler to step up and replace the faulty brake system.
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