Requesting to file a complaint because my dealer has failed/unable to correct the safety recall for the "rear quarter vent window switch" in my 2011 town & country. I was informed of the recall last year, and waited over 6 months for the dealership to arrange for a fix. For several months, they advised they would continue to be completely unable to fix the defect because they could not arrange to get the parts needed. My last request to the dealership was this past november, the week of thanksgiving. They said they still did not have the part and would be unable to repair, and had no idea when they would ever get the part. It was suggested to me on two occasions by someone at the dealership to "just never get the driver's side door wet or moist, and you will be ok". I use my vehicle to transport my 4 young children (ages newborn - 7yr). My children are too young to remove themselves from carseats, unlock doors and exit from the vehicle unassisted if there was ever an emergency/fire from this defect. I would prefer to have this defect repaired, instead of waiting yet another 8+ months assuming my driver side door should "never get wet" in order to resolve this issue. Thank you for reading.
2011 Chrysler Town and Country electrical complaints
Page 16 of 19: complaints 431 to 460 of 523, newest first, as owners wrote them.
Tl* the contact owns a 2011 chrysler town and country. The contact received notification of the federal safety agency campaign number: 14v234000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2011 chrysler town and country. The contact received notification of the federal safety agency campaign number: 14v234000 (electrical system) and stated that the part was not available. The dealer did not give a specific date for when the part would become available. The dealer disconnected the switch until the part became available. The manufacturer was notified of the delay. The contact did not experience a failure. Updated 03/10/15*lj updated 6/19/2015
Tl* the contact owns a 2011 chrysler town and country. The contact received notification of the federal safety agency campaign number: 14v234000 (electrical system); however, the part was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact did not experience a failure.
Tl* the contact owns a 2011 chrysler town and country. The contact received notification of the federal safety agency campaign number: 14v234000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair, over 2 years. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Updated 02/24/15*lj updated 6/10/2015
The contact owns a 2011 chrysler town and country. The contact received a recall notification for the federal safety agency campaign id number: p25/14v234000 (electrical system) and stated that the part needed was unavailable to perform the repair. Dealer chapman motors removed switch on 9/5/14 and still have not replaced. Part has not come in yet, it has been over 4 months now I am unable to give air to rear passengers. This switch controls rear quarter panel vent windows. Also concerned if my car needs air bags replaced, as advised by news media chrysler says it does not apply to 2011 town and country.??
Tl* the contact owns a 2011 chrysler town and country. The contact stated that the federal safety agency campaign number: 14v234000 (electrical system) exceeded a reasonable amount of time for the recall repair. The dealer stated that the part was not available for the recall repair. The manufacturer was not made aware of the delay. The vehicle was not repaired. The contact had not experienced a failure.
Tl* the contact owns a 2011 chrysler town and country. The contact received a notification for the federal safety agency campaign number: 14v234000 (electrical system) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2011 chrysler town and country. The contact received a notification for the federal safety agency campaign id number: 14v234000 (electrical system) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2011 chrysler town and country. The contact received a recall notification for the federal safety agency campaign id number: 14v234000 (electrical system) and stated that the part needed was unavailable to perform the repair. The manufacturer was notified of the issue. The contact had not experience a failure. The VIN was not available.
Tl* the contact owns a 2011 chrysler town and country. The contact received notification of the federal safety agency campaign number: 14v234000 (electrical system) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2011 chrysler town and country. The contact received notification of the federal safety agency campaign number: 14v234000 (electrical system) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2011 chrysler town and country. The contact received a recall notification for the federal safety agency campaign number: 14v234000 (electrical system) and stated that the part needed was unavailable to perform the repair. The contact had not experienced a failure.
Tl* the contact owns a 2011 chrysler town and country. The contact received a notification for the federal safety agency campaign number: 14v234000 (electrical system) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2011 chrysler town and country. The contact received a recall notification for the federal safety agency campaign number: 14v234000 (electrical system) and stated that the part needed was unavailable to perform the repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Updated 2/25/15*cn the dealer disconnected the rear window. The consumer is waiting on the part. Updated 03/02/15
Tl-the contact owns a 2011 chrysler town and country. The contact received notification of the federal safety agency campaign id number: 14v234000 (electrical system) however, the part was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Djr
Tl-the contact owns a 2011 chrysler town and country. The contact received notification of the federal safety agency campaign number: 14v234000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Djr
Tl- the contact owns a 2011 chrysler town and country. The contact received notification of the federal safety agency campaign id number: 14v234000 (electrical system) and stated that the part was not available for months. The dealer did not give a specific date for when the part would become available. The manufacturer was notified of the delay. The contact did not experience a failure. Djr
Tl-the contact owns a 2011 chrysler town and country. The contact received notification of the federal safety agency campaign number: 14v234000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Djr updated 02/24/15*lj updated 6/10/2015
Tl-the contact owns a 2011 chrysler town and country . The contact received notification of the federal safety agency campaign number: 14v234000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was unavailable. Djr
We purchased this 2011 chrysler town and country as a new vehicle in jan.of 2012. Since the purchase there have been 5 incidents where the van has lost all electrical power making clicking noises, and leaving us stranded. The final incident happened on dec. 26,2014 while traveling in the mountains of north carolina. It was 10:30 pm, no street lights and nothing but steep terrain on the sides. The vehicle completely shut down and was making the clicking noises.the power steering was lost, headlights off and all other electrical functions were unavailable. Once in complete darkness we noticed we had shifted into the oncoming lane of traffic. We noticed headlights coming at us in the distance, luckily quick thinking and use of a flashlight we were able to warn the oncoming vehicle of our position in their lane. They stopped in front of our vehicle and turned on their hazards to provide warning for other vehicles. Being that we were in imminent danger, I had to disconnect the battery and let the system reset. After taking it to the dealership they once again said they could not find a problem. The dealership only stated, " have it towed in when it happens". Being that the last 2 times this happened we were left stranded in traffic, during late hours with absolutely no electrical power and my children in the car, it was impossible to wait to be towed in. They were unsafe situations that potentially had fatal results. I had to make the best decision at the time to protect my family. I am beyond frustrated with chrysler for allowing me to leave the shop every time with no solution to the problem. My kids are afraid to get in van for fear of breaking down yet again. Five incidents with no resolution, no one knows how to fix the problem! A recurrent problem that can happen at any point- while on a highway or getting through a busy intersection.
Tl* the contact owns a 2011 chrysler town and chrysler. The contact received a notification for the federal safety agency campaign id number: 14v234000 (electrical system) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to specify when the part would become available. The manufacturer was notified of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2011 chrysler town and country. The contact received notification of the federal safety agency campaign number: 14v234000 (electrical system); however, the parts were not available to perform the repairs. The manufacturer was notified of the issue. The contact had not experienced a failure.
Vehicle would not start with fob. Has been intermittent problem since. Local dealer (crown chrysler jeep, dublin oh) proposed "possible" fix by replacing some electrical component ( $700.00+ non-warranty, out of pocket) during summer of 2014. Problem continues to this date and looking at registered complaints I would guess the previous owner or dealership (galeana chrysler jeep, inc, ft myers, fl decided to pass the problem to the next owner and let them/me deal with the problem. Also, rear window vent switch was disconnected @ crown during summer of 2014. Neither crown or galeana has been able to provide replacement as of this date. Does anyone other than me see a pattern here!?
We had trouble starting car, wife was out in town and car would not start. Jumped off and started. Had battery replaced after talking to cry service. Car kept not starting with multiple fobs. Problem reoccur ed and dealer checked out car, nothing found - intermittent problem. Problem recurring, had battery changed again on warranty. Problem keeps recurring, changed batteries in key fobs, still having problem, dealer worked with us over phone tonight and got car started in neutral then ran fine. Bringing car into dealership again tomorrow to be diagnosed again but this is still happening. From reading the various forums and compliant.com it sounds like a tip problem.
Tl* the contact owns a 2011 chrysler town and country. The contact received a notification of the federal safety agency campaign number: 14v234000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the delay. The contact did not experience a failure.
We have only owned the car since july 2014. The car simply won't start at times. After some time passes, it will start. While it won't start, all the lights are on and battery is fine. We have taken it to the dealer 5 times, but it has happened approximately 20 times (most recently both 12/27 and 12/28). The dealer has tried multiple solutions (upgraded software, replaced win and tipm, replaced ground wire). This situation is not safe. My wife is carrying 5 kids around (3 in car seats). She has been stranded multiple times (while pregnant and now with an infant). I have no confidence in the car, and who knows if the power will shut off while the car is underway.
Tl* the contact owns a 2011 chrysler town and country. The contact stated that the federal safety agency campaign number: 14v234000 (electrical system) exceeded a reasonable amount of time for the recall repair. The dealer stated that the part was on back order and unavailable. The manufacturer was made aware of the delay. The vehicle was not repaired. The contact had not experienced a failure.
The l touring town country, I have a automatic front light system that will lower the high beam to low beam if a car is coming in the opposite direction. We had a rain storm that I drove the car through I notice the instrument panel and radio lost power for few second. Couple days later driving at night I turn on the automatic front light beam system and few minutes later the front light, control panel, cab light and radio lost power for couple minutes. This defect could cause a accident if the driver is inexperience driver.
Vehicle will not start.
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