Just driving down the road and passenger head rest just exploded hitting my 17 year old son in the back of his head. no impact or collision just normal driving
2013 Chrysler Town and Country seats complaints
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I was driving and all of a sudden we heard a loud pop and the passenger head rest deployed on its own. There was no accident, just was driving. Looked online to see if I could push back together, but learning about all the pieces, the plastic parts that hold the pin in broke as it was deployed. Will need to call the dealership now to get it fixed/probably entirely replaced.
Passenger seat active head restraint deployed while vehicle unoccupied.
Sitting in my parked car and the front driver side AHR deployed without cause and hit me very hard in the head.
The front passenger headrest deployed . There was no collision, did it for no reason. The plastic catches broke causing it to deploy. If this had impacted my wife’s head it could have injured her, if this happens to the drivers side while someone is driving and impacts the driver it could cause them to lose control of the vehicle.
Passenger seat headrest blew open while driving to work today. No accident involved. Just bam! Looks like the plastic pieces holding a pin in place gave out.
The active headrest restraint of the front passenger seat deployed, while the van was parked in our driveway. The plastic brackets were broken, so there was no way to reset the headrest. The vehicle was not in any type of collision when the headrest safety feature was activated.
I have written an email today to: [email protected]; [email protected], [email protected] about the following issue on my 2013 Town and Country Touring. I am hoping they will respond to my request asap. Here is the note (minus the personal details): On July 27, 2021, I went to my driveway and saw that something was amiss with the driver’s headrest. It seemed to have deployed for no reason. I Googled this and learned that it is a defective Active Head Restraint (AHR) system in many Chrysler vehicles, where the plastic breaks off and the headrest deploys unexpectedly when the car is not involved in an accident. I went to have a closer look and sure enough, the plastic piece in the headrest had broken off, causing the headrest to deploy. Because the plastic is broken, I cannot get the headrest to go back into place. This is definitely a defective part in the manufacturing of the vehicle. I am lucky that I was not driving at the time as I am sure it would have given me whiplash on top of the shock of having something like that explode behind my head which could have caused an accident. I read online that there are several class action suits in process for this exact issue against Fiat Chrysler Automobiles. I don’t necessarily want to take part in the law suit -- I just want to get this headrest fixed so that the car is safe to drive again. How can such an important component of the car just give away like that, time and time again, and not be a recall? There have been other recall issues on this car regarding the airbag -- but not this headrest, although I believe that Fiat Chrysler is well aware of the issue. In any case, since it is not a recall issue, I am asking that you kindly extend my warranty to 10 years/unlimited mileage to cover this faulty headrest, and I will get it fixed as soon as possible. I am attaching pictures to show you the headrest, VIN, and odometer. Please rectify this situation. Thank you
My 18 year old son was driving my 14 year old daughter on I97 in Maryland when the passenger seat active head restraints headrest deployed startling both of my kids. No injuries or accidents but pretty scary at 65 MPH
The front seat passenger side headrest spontaneously busted open ABS cannot be put back because the rings that hold it in place broke. We were not in motion. Someone sat in the seat snd it happened without cause.
Parts in the headrest break and headrest popped forward hitting driver and passenger in back of the head the vehicle was stationery one time the second time it was moving on a rural highway
The driver active head rest exploded forward while I was driving. I was simply driving down the road and a load boom happened and I was hit in the head. The head rest is sticking forward from the rest of the piece. It looks like the plastic piece holding the rod broke causing the head rest to shoot forward.
Both headrests deployed involuntarily and unexpectedly when the ignition was being been turned off after I pulled in the my driveway. The van was stationary and there was no impact or cause for the deployment/. I was in the driver's seat the headrest hit the back of my head with force. We were unable to reset the headrests as the plastic clip holding the metal rod had broken on both headrests
Active head restraint on front passenger seat deployed unexpectedly with no cause or warning. Vehicle was stationary.
My 20123 chrysler town and country has an active head restraint headrest. It moves forward in an accident to lessen the likelihood of whiplash. My driver's side headrest deployed (snapped into the forward position) while the car was parked and turned off. I was picking up a bag from behind the driver's seat when this happened. It was startling to say the least. I was not hurt, but I have read that others who were actually sitting in the driver's seat have been hurt due to the headrest hitting them in the back of the head. I looked at the mechanism that releases the spring-loaded headrest, and it was broken. Several pieces of broken plastic were at the bottom of the headrest box, and a metal bar that serves to hold the headrest in the normal position was at an angle with broken plastic around it. It's pretty clear that the plastic retained the metal bar, and this plastic simply broke and released the headrest to spring forward. In my estimation, the plastic holding the bar was insufficient in strength to serve its function reliably long-term. It's a bad design. Forums on the internet confirm that this failure is not infrequent and sometimes harmful to the person in the seat. The cost of replacement of the headrest is about $700. I would estimate that the repair would take an experienced technician about 15 minutes, so the headrest must be quite pricey. Since the headrest is functionally in the same category as an airbag, and since it can cause physical harm when it suddenly breaks for no cause other then design failure, I believe that the headrest should be recalled. Consumers should not bear the burden of repairing a faulty design in a safety system.
We were driving down the highway didn't hit anything and the headrest airbag deployed. We were starting to slow down to turn and the headrest airbag deployed
Both headrests deployed involuntarily and unexpectedly when the ignition was being been turned off after I pulled in the my driveway. The van was stationary and there was no impact or cause for the deployment/. I was in the driver's seat the headrest hit the back of my head with force. We were unable to reset the headrests as the plastic clip holding the metal rod had broken on both headrests.
Head rest on the driver's side popped open for no reason. I had just entered the car, closed the door, and the head rest popped open against my head. I see that this devise is part of the anti whip lash system in the event of a crash. But there was no accident and the car was stationary in a parking lot of a store.
Headrest safety feature of deploying forward activated without cause while driving and no outside contact was made.
While driving on I-70 in colorado my driver side headrest airbag deployed in my 2013 town & country mini-van. There was nothing happening, we did not hit anything, there were no bumps or reasons for it to deploy. It struck me hard in the back of the head causing whiplash. We pulled over and the head rest locking pin and come out of the inside of the headrest. The reason was the plastic hooks holding it had broken. We pulled it together and wrapped it with a strap.*dt
The doors lock and trunk doesn't take the lock. Sound front suspension, front seat adjustment, can't use hand free system
Headrest exploded with broken pieces sitting in my driveway. Van was sitting in my driveway.
The seat belt release is sticking and won't clamp the seat belt. Engine had a slight tick when purchased an tucking has became worst. Electrical dvd is short and won't operate. Side panel on van and modern like mine missing.
A year ago the front of the headrest on the passenger seat popped out while driving on a city street. I attempted to push it back in later but it would not stay. I recently learned that the piece that holds it into place was plastic, and it broke. I am now concerned with this happening on the driver side. In addition, the headrest cannot be repaired.
While getting out of our van, the passenger side active head restraint deployed. After searching online, it appears that this is an ongoing issue with the vehicle. Fortunately, no one was hurt but could have easily been worse.
On 8/15/19, my 2013 chrysler town and country front passenger seat head restraint deployed without being involved in a collision. I was in the passenger seat riding under normal conditions on the city street at approximately 25 MPH when the headrest popped out and hit me in the head throwing my head forward causing my hat and sunglasses to fly into the dashboard. My neck was sore for a day or 2 but I do not have lingering physical issues that I know of. I contacted chrysler customer service via the mopar website chat and the customer service representative referred me to my local dealer which quoted me $700 to replace the defective headrest. Upon inspection, the thin plastic mount that retains the metal release bar crumbled causing the headrest to deploy. This is apparently an issue as I have read on car forums hundreds of accounts of this same issue happening to people with this same headrest. I have also read that there is a class action suit that has been filed against chrysler for this. This is dangerous and could cause a fatal accident if a driver is hit in the head while driving.
The active head restraint on the drivers side deployed on its own when no one was in the car.
The front passenger headrest popped open, hitting my head, while we were sitting in the parked car (at taco bell eating). It will not go back in place. The dealership wants $800 to replace it and chrysler claims that other VIN from that year have recalls but not mine?! They will not help replace the deployed headrest.
Tl* the contact owns a 2013 chrysler town and country. While the vehicle was parked and idling, a noise similar to a gunshot was heard. The contact realized that the rear passenger side head rest air bag deployed. Afterwards, the passenger side sliding door did not lock and all the electrical components, including the radio and GPS malfunctioned. Ever since july of 2018, the contact made numerous attempts to schedule a diagnostic appointment with the dealer (black chrysler dodge jeep ram, 831 salisbury rd, statesville, nc 28677). The dealer stated that the repairs could not be scheduled unless the headquarters authorized the diagnostic test. The manufacturer was made aware of the failures. The vehicle was not repaired. The approximate failure mileage was 84,662.
Friday morning, 09-28-18, I got in my vehicle to drive to work (vehicle in my driveway parked all night). I noticed the passenger headrest/active head restraint was extended. On sunday morning (vehicle parked in my driveway all night), two days later, I get in my vehicle to go to church and the driver headrest/active head restraint was extended. I reviewed the issue on both headrest and noticed the plastic that holds the pin had weakened and broken. The pins are still locked in place by a holder or clamp. I stopped by the dealer and a service rep stated this is known to happen. It is not covered and I will have to pay +$500 to replace the active head restraints.
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