The passenger seat head rest had a plastic piece that broke spontaneously inside, and the front part of the head rest is popped out. I tried to reset it using the manufacture's instructions, but since the piece is broken, it will not go back together. The vehicle was stationary and unoccupied when this occurred.
2013 Chrysler Town and Country seats complaints
Page 3 of 3: complaints 41 to 58 of 58, newest first, as owners wrote them.
The active head restraint (headrest) on the driver side of my van activated for no reason while it was parked. The vehicle has never been in a crash and has 110000 miles. I have not been able to reset the headrest. I took it to the dealership today and they said it would cost $759 to replace. After reading all the complaints about headrest issues in town and country minivans, and the recall of over 800000 vehicles in 2013 for the exact same problem http://www.autonews.com/article/20130703/oem11/13130709941/chrysler-recalls-840000-vehicles-mostly-in-u.s.-for-headrests, I am convinced that the chrysler town and country minivans should have been included in the recall. This is a major safety issue. What if the headrest would have activated while I was driving? Please look into this. Thank you.
On or about the date reported in this claim the vehicle was at a stop in a parking lot space. Nothing happened to the vehicle and without warning the driver seat active headrest restraint, part of the safety system and designed to move up and towards the head in the case of a rear-end collision, activated and struck the driver in the back of the head throwing the head forward. No medical attention was sought. The vehicle was taken to a dodge dealership to diagnose the issue and and the certified mechanic found no evidence/indication for why the active headrest restraint should have activated. Fiat chrysler automobiles (fca) was contacted about the safety issue and a service ticket was created. Although no recall has been issued for this defective part, fca's response was that the vehicle exceeded the basic vehicle warranty coverage and that vehicle repairs would be the responsibility of the owner. The owner has found multiple other posts of this same situation online from other owners, including vehicles within fca's basic vehicle warranty where age and mileage were not a factor. At the time of this claim the vehicle is at the dealership for repairs. The repair invoice can be provided at a later time upon request by the federal safety agency.
The driver-side active head restraint fired without provocation while the car was parked. It hit my wife in the head. The plastic parts inside the head rest are broken and chalky, like plastic left to sit in the sun too long. This part is clearly defective but the dealership refuses to do anything about it.
Yesterday my 69 year old mother got into the 2nd row captain seat of my van. I was buckling my son into the other captain seat. All of a sudden she screamed. She pulled the lever on the side of the seat that allows you to lean the seat back and the headrest snapped forward with incredible force and almost knocked her out. I couldn't understand what happened so I investigated.... The lever that allows you to tilt the seat back is also the same lever that releases the seat from the floorboard and snaps it forward so that it is folded up to go down into the floor for storage. So, if you pull that lever all the way up - the seat snaps out of the floor and folds up like a accordion with a great amount of force. If you gently pull that lever up a little bit, but not all the way, it allows you to adjust the tilt of the seat back. In other words, allows you to recline or sit up more. I was shocked!!! If that headrest snaps forward with enough force to almost knock out a full grown adult, what would it do to a child? How is a child supposed to know not to pull the lever up all the way? How can I prevent my kids from pulling that lever? There's no way to lock it. The vehicle was located in the driveway of my home in a stationary position. I am happy to provide more information if you would like to contact me. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
The driver head rest deployed while driving on the highway, striking the driver in the back of the head, causing momentary loss of control of the vehicle, but no accident. The head rest will not go back into normal non-deployed position after following the on-line instructions for re-setting the head rest.. After checking on the internet for other such problems or recalls, found that chrysler dealers refuse to classify this as a manufactoring problem and will only repair this problem at owners expense. I saw that multiple other owners of the 2013 town and country also had this problem. Please investigate this problem, I bought this vehicle brand new from a chrysler dealer.
Tl* the contact owns a 2013 chrysler town and country. While driving approximately 55 MPH, the front passenger side head restraint suddenly popped open. The air bag inside did not deploy. The contact took the vehicle to the country dodge dealer who informed the contact that the head restraint needed to be replaced. There was no recall for the repair. The vehicle had not been repaired. The manufacturer opened case number: 32033245 and informed the contact that the repair was not covered under warranty. The approximate failure mileage was 52,000. ..updated 10/25/17 *bf updated 11/16/2017
While in park, driver was leaning forward to reach something on floor when head rest shot forward. Inspection revealed plastic retainer had broken allowing the active head restraint to release. Safety concern is what if this had happened while driving with head near the head rest?
Raised the driver side front seat headrest and it came apart and would not go back together, it was stationary.
The headrest which is part of the air bag system, deployed while driving and hit my wife in the head. The headrest is broken and needs to be replaced. My research has shown that there are many people having the same problem. This part seems to be defective and should be taken care of by chrysler.
Tl* the contact owns a 2013 chrysler town and country. The contact stated that the passenger side headrest independently started to separate. The failure occurred without warning. The vehicle was taken to the dealer where it was diagnosed that the headrest needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 80,000. Updated 01/11/2017*ct consumer stated passenger front seat headrest open caused airbag alarm to stay on. Chysler had recalled 840,000 of their vehicles for the same thing. Updated 6/25/18
Front passenger side head reat anti whiplash mechanism deployed while the vehicle was stationary, engine running. I opened a complaint with dealership because they said im responsible for the cost even though service manager states it happens all the time. Opened a complaint with chrysler financial, but never followed up on the defect because I turned the vehicle in for different make. Now they are trying to stick me with a bill that should be a recall.
Tl* the contact owns a 2013 chrysler town and country. While driving various speeds, the passenger side headrest was touched, popped out of place, and struck the passenger in the head. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was 49,213.
Tl* the contact owns a 2013 chrysler town and country. The contact stated that the dealer replaced the interior flooring from the front firewall to the rear firewall. The contact mentioned that the flooring was not aligned correctly and caused water intrusion. The contact also stated that the rear passenger side door was not properly aligned and was difficult to close. The vehicle was not repaired due to the dealer refusing to provide a permanent remedy for longer than 22 months. The manufacturer was notified of the failure and provided no remedy. The failure mileage was not available. Updated 02/23/16*lj; updated 04/25/18*jb *tr the consumer stated the ramp guage material it too thin to suppourt the weight of the wheelchair and the occupant. The ramp was interferring with the front seat positioning.
The vehicle would not start, no lights, no power, unable to unlock/lock with fob. (nothing was left on in vehicle or plugged in). Fully charged battery to 100%, drove next two days with no problems. Bluetooth stopped working and connecting, buttons failed to respond, power seat on driver stopped working, power slide door on passenger stopped working. Battery died again, this time able to get lights, but not start. Chrysler jumped the vehicle, left running to charge. Drove 5 hours straight home and parked, ensured everything was turned off and locked. Next morning, battery dead again, no lights, power but static sound coming out of all speakers in the car. Chrysler towed car. Ran scans /diagnostics, claim to find no problems but cannot identify what caused static to come out or why other electronically equipment failed. Their claim is they used the only authorized battery scanner for chrysler which triggered no problems with battery or electronics.. Still in shop again. 3 dead batteries in one week.
Headrest split in half and smacked both driver and front passenger in the back of the head with substantial amount of force without warning. A dash warning then came on saying that air bag had deployed. Neither of the front airbags deployed. We had not touched the brakes, not had anyone hit us, nor did we hit anyone/anything. We were just driving at about 50 MPH when this happened. Caused severe headache and back spasm to both driver and front passenger. Scary! My husband just took it to the chrysler dealer but they had no idea of the cause. Since there was no damage/accident they just relocked the airbags. Rather scary to think that this may happen again and may cause an accident the next time. Please check for other suck occurrences and respond by letting me know if there has been a cause found and how this problem may be rectified so that we don't have to be concerned about it happening again.
We rented the chrysler town and country minivan to transport our family while on vacation. A couple of days into our vacation, I placed my right hand at the top of the captain seat in the middle row on the passenger side of the van. I then used my left hand to trigger the lever on the seat to lean it forward so one of my children could get out of the backseat more easily. The headrest snapped down hitting both my right middle finger and my right ring finger. The post of the head rest bruised my middle finger from the tip of my finger to the middle knuckle. My ring finger was pinched in the slit on the top of the seat where the post on the headrest goes when the seat folds up. When my finger was crushed in the slit on the back of the seat, the pad of my right ring finger was cut in a semi-circular shape and the skin was peeled back from the flesh. The injury on my finger required a trip to urgent care and 4 stitches. It took about one and a half months for the injury to heal. Now, the tip of my finger is scar tissue, with no feeling except underneath the scar tissue where there are still nerves. I am currently unable to use the finger for typing or other activities that require pressure. It seems to me that there is a product defect and a design defect in the seats. There is only one lever on the seat to provide for leaning it forward, backward or folding it completely so it may be stowed. The speed with which the seat folds makes it dangerous. As a result, there should be other levers available for adjusting the seat that do not force it to fold up completely. Additionally, there is a failure to warn of the dangers of the quickly folding seat, either from the manufacturer or the rental car company. There is no visual warning label anywhere in the vehicle, which warns the user to keep their hands and body out of the way of the seat when triggering the lever.
Driving on interstate when 5 year old granddaughter started to scream. Turned and found that the driver's side second row seat had folded on her as though to "stow & go". Was shocked that a) the seat allows itself to fold when occupied b) there is not a safety button on it that engages preventing seat handle from operating and folding. Child had fallen asleep and started to slide off seat. In order to correct herself she pushed on the edge of her seat. The seat appeared to interpret this as a need to "stow & go". Chrysler needs to recall this handle and be forced to replace with a handle with a safety button or replace all the seats with seats that only fold when no weight on them is present.
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