I, the complainant, own a 2018 Coachmen Galleria, a recreational vehicle (RV) outfitted on a 2017 Mercedes Benz Sprinter 3500 van. Coachmen Galleria outfitted the van with a water tank, attached to the underside. On 7/28/2023, while driving approx. 25 mph, I had to brake abruptly, due to an animal crossing the road. I then heard a sound coming from underneath the RV and a scraping noise when I took my foot off the brake. I discovered that the water tank had fallen to the ground. I took the RV to an independent mechanic, and the water tank was firmly re-attached. Below, I will cover very briefly the form questions: * The water tank collapsed to the ground due to inadequate support. Coachmen Galleria apparently MODIFIED its post-2018 vehicles outfitted with the same water tanks-- but with NO NOTICE to 2018 owners. * Safety is indisputably at stake when a water tank collapses to the ground while driving. That collapse OCCURRED MULTIPLE TIMES, involving 2018 owners if not other model years. See two other complaints: the federal safety agency ID # 11491660 (10/23/2022) and ID # 11542381 (9/3/2023). In addition, several Galleria owners have posted to a Facebook group about the recurring problem, with a STRONG CONSENSUS: Coachmen Galleria did not adequately support its water tank. At least 2-3 other 2018 owners have had collapses. INJURIES OR WORSE may occur, unless the federal safety agency compels remediation. * The problem has been clearly confirmed by Facebook group posts and obviously by the incidents themselves. * My vehicle was inspected by a mechanic who re-attached the water tank with strong supports. * No prior warnings or symptoms. Coachmen Galleria's customer service reps tried disingenuously to conflate general advice about water contributing to vehicle weight with the ABSENCE of any advice or warning about water tanks on 2018s. They refuse to acknowledge the defect and blame the owners. I plan to send additional information ( Facebook posts + emails). Thanks for attention. The contact wants to disregard their earlier compla
The worst 2018 Coachmen Galleria problems
Ranked by number of owner complaints. Mileage and cost come from what owners wrote.
Problems by type
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Recalls 2
Equipment
- What is wrong
- Forest River, Inc. is recalling certain 2020 Coachmen Beyond, 2017-2019 Coachmen CrossFit, and 2016-2020 Galleria motorhomes. The awning may deploy while the vehicle is moving.
- Risk
- An awning that deploys while the vehicle is moving increases the risk of a crash.
- Remedy
- Forest River will notify owners, and dealers will install a circuit interrupter, free of charge. This recall began September 23, 2020. Owners may contact Forest River customer service at 1‑574‑825‑6310. Forest Rivers's number for this recall is 225-1217.
Recall number 20V479000 · Recall details
Electrical system: wiring
- What is wrong
- Forest River, Inc. (Forest River) is recalling certain 2018 Coachmen Galleria motorhomes, models GAB24FLM, GAB24QM and GAB24TM. The inverter was installed using a lead wire that may not be able to handle the amperage draw.
- Risk
- If the lead wire cannot handle the draw, the lead wire may melt, increasing the risk of a fire.
- Remedy
- Forest River will notify owners, and dealers will replace the lead wire, free of charge. The recall began on January 19, 2018. Owners may contact Forest River customer service at 1‑574‑825‑8590. Forest River's number for this recall is 225-0587.
Recall number 17V825000 · Recall details
Technical service bulletins for the 2018 Coachmen Galleria 11
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- The battery boost cable is connected to a chassis lug provided by Mercedes
- General 12V and 110V Operational Testing
- As per Mercedes Interim Recall Notice 21V042, one or more of the rear-wheel speed sensors may experience...
- This installation guide is intended to aid a certified technician in installing a Battery Disconnect...
- Steering
- Forest River shared
- Provide an update that would prevent possible message corruption that could take place on the RVC network.
- According to the Technical Service Bulletin released by Carefree of Colorado; "It has been recently...
- Any equipped Fusion Infotainment System may can be switched to the "ON" position and utilize the house...
- The passenger side rear mud flap may contact the vehicle exhaust during highway travel speeds, leaving a...
What 2018 Coachmen Galleria owners say
Most recent owner complaints, unedited.
Coachmen Galleria is a class B motorhome equipped with a 30 gallon freshwater tank that is mount to the underside of the vehicle on the driver side. the tank is made of plastic and held in place by a metal frame and the frame is bolted in place to the frame in the front and the back. two bolts in front and 2 bolts on back. As a was driving the vehicle. the 2 front bolts became lose and fell out, allowing the frame and water tank to fall to the pavement on interstate 95 south at a speed of 65 mph! The heavy tank and frame was plowing the asphalt along under my vehicle. It could have caused a serious accident!!! I was able to quickly move over to the emergency lane where I was protected by 2 police cars and towed away. My RV dealer indicated it will take 8 hours to dismantle the frame and plumbing and make the repair. I have not yet had it fixed I have heard of this same problem from other Coachmen Galleria owners on the Galleria Facebook page.
The straps that hold the water tank broke while I was driving on the highway. It could have caused me to have an accident.
Compare the 2018 Coachmen Galleria
Other model years
Questions about the 2018 Coachmen Galleria
Is the 2018 Coachmen Galleria reliable?
Owners have filed 3 complaints about the 2018 Coachmen Galleria, 3.0 times a typical Galleria model year.
What is the most common problem with the 2018 Coachmen Galleria?
There are not enough complaints to tell.
How many recalls does the 2018 Coachmen Galleria have?
2 recalls, covering equipment and electrical system.
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