Prior to recall 00v421002, consumer had some repair work done to the recall part, however when receiving recall notice, dealership refused to replace the part in question, consumer requests reimbursement for prior work and requests that recall be completed on vehicle.
1997 Dodge Avenger suspension complaints
Page 2 of 2: complaints 11 to 19 of 19, newest first, as owners wrote them.
Recall 00 v 421 002/lower ball joint boot: vehicle taken to dealer , yonker ave dodge inc., yonker, ny; phone# 914/964-0700, for manufacturer's repairs. Later on, dealer released vehicle back to consumer without informing dealer that recall repairs were not done. Informed consumer that they were not aware of this recall by manufacturer. Please feel free to provide us with any further information concerning this matter .
Prior to recall notification consumer states when turning wheel and driving, vehicle makes a noise, dealership advised consumer that left lower control arm and right outer axle needed to be replaced, consumer started to experience the same noise on march 28, 2001 that he experienced back in december 2000, consumer then took vehicle back to dealership and assumed part would be covered under recall, dealership did not charge consumer, however the part number for this particular part was not apart of the recall according to the dealership, however dealership did not charge consumer stating it was a goodwill gesture even though consumer was experiencing the same symptoms as in december 2000, this time the right upper ball joint needed to be replaced, consumer is seeking reimbursement for the initial repair done in december 2000.
While driving the lower lateral arm ball joint failed causing the driver to loose control of the vehicle, the vehicle hit a stone wall, was thrown into the air and landed on top of another vehicle, the drivers sustained injuries to his face and back, the passenger sustained a fractured sternum and has pain in her back, chest, legs and suffers from headaches. Nlm
Vehicle had been making a rattling/clunking noise from front end on both sides of vehicle. Tires were crooked because consumer had vehicle jaxed up, and noticed defect in ball joints.
The front wheel fell ajar due to the ball joint pulling apart causing the mishap. Yh
The consumer has been experiencing problems with rear struts. Struts would give off a loud squeaky sound. In addition, the vehicle would start bouncing. The manufacturer has not been contacted.
Vehicle experiences continued problems with suspension, several repair attempts however continues to experience problems.
While driving about 30 MPH trailing arm on the rear suspension was making noise. When stepping on the brakes vehicle turned to left side. When vehicle stopped it s pulled to the right. Manufacturer and dealer had been contacted. Dealer had repaired vehicle about the same problem seven times.
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