My wife was driving the vehicle when there was an exploding sound immediately followed by hit to the back of her head. She is currently in a lot of pain from her neck and has a nice headache to accompany it. The vehicle was in motion when the headrest deployed on it own.
2014 Dodge Durango seats complaints
Page 7 of 7: complaints 161 to 165 of 165, newest first, as owners wrote them.
The headrest of the passenger seat suddenly deployed without any accident when the vehicle doesn't move . Please also note that the vehicle was never used off-road. My car has only 35000 km on its odometer and never been involved to any accidents. It seems like manufacturer defect. The headrest deployed because all plastic latches were damaged due to poor quality of matereal. I have contacted with my lokal dealer but had no any help. I'm afraid that same could happen with driver's side headrest while driving that able to lead fatal accident. Please help people to be safe, chrysler doesn't whant to hear us at all ! Please raise an investigation to initiate recall.
My driver side headrest deployed on its own while driving down the road. The vehicle has never been in an accident and it is only 3 years old. The deployment almost caused me to wreck but I was able to maintain my vehicle to come to a stop in the other lane. I have contacted the dealer and dodge with no help. There equipment malfunction and I have to pay $684 to have it repaired. Keep in mind it is suppose to deploy in a rear end collision and there was no collision. It was a spontaneous deployment.
On 3/6/17 the passenger side front seat active head rest deployed without cause or crash. When driving in normal conditions the passenger side head rest tethered to the seat suddenly and unexpectedly deployed causing damage to the head rest. Attempts to repair this and or find the cause at the dodge autonation dealer located at 21027 I-45 north, spring, tx 77388 (877‑791‑6569) where the vehicle was purchased met with a declined repair due to the damage was listed as "trim". At the time the ahr deployed a passenger was in the seat at the time but was not injured due to the "tethers" held the front face of the head rest from projecting outward/forward. I was notified by the service director at the dodge dealer frankie freeze this has happened before and he has personally seen this type of deployment without cause. In the service manual in the event the ahr deploys there is a "reset" process. Due to the high velocity of the head rest deployment the unit itself was damaged to include the head rest cover and was not able to be "reset". No visible damage is apparent to the vehicle itself (crash), and no visible codes or warning light (I.e. Airbag light) are displayed. At this time I have disputed the claim by dodge that this is a "trim" issue and the service department can not determine why the head rest deployed and referred the issue and deployment to a investigator. I suspect but have no evidence of the deployment of the head rest was caused by the right rear rear passenger opening the factory installed video system installed in the front passenger seat (rear entertainment system). It is possible the back of the flip open monitor plastic shroud struck the back of the head rest when opened causing it to deploy. The vehicle was in operation in normal traffic conditions at night with little to no lighting in the vehicle. A distinct and loud pop was heard from the seat.
1) when turning on ventilation seats - driver and passenger seat blow hot air instead of cool air. Caused a mild burn for driver and passenger. In service - wiring defect. 2) taillights (LED) stopped working when driving and braking. Only turn on when in park. In service. 3) sunroof stopped working twice. Had to turn car in for service 2 times. First time worked with a replaced part. Waited over 2 weeks for the part to arrive. Then 2 weeks later, it broke. In service - wiring defect.
VIN decoder
See the problems and recalls for an exact car
Buying a used 2014 Dodge Durango?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history