The headrest deployed out of nowhere.
2015 Dodge Durango seats complaints
Page 3 of 4: complaints 41 to 70 of 91, newest first, as owners wrote them.
Driver side headrest deployed without cause or warning. Occurred while vehicle was in motion.
Seat heats don't work properly when remote starts. Sometimes when you manually start they work. Back track light some how got water inside and now the whole track light is not working along with license plate light.
I was on the highway one day and I took and exit to get home and right before I had to do a stop the headrest on the passenger side jumped out with out any crash or incident
I own a 2015 dodge durango and the passenger seat head rest exploded out of no where, we were parked at church on 12/20/20 at approximately 11 am
Drivers side headrest has popped as if it was in an accident, but has not been in one. The headrest is pushed forward about 6-10 inches from it's normal resting position and cannot be retracted back. Vehicle was sitting in a driveway and not being driven at the time the failure happened.
Driver side headrest deployed hitting me as I was driving. Was on freeway felt like someone punched me in back of my head.
The passenger side head rest active restraint system automatically deployed. Plastic appears to be broken and will not reset. Happened while driving.
Went into a store, no other cars around me. Came back out of store, noticed the active headrest system on passenger side deployed. No damage or apparent damage to vehicle, still empty parking lot.
While driving, without contacting another vehicle, a loud pop happened and the passenger headrest 'shot' out. Upon review, the plastic parts holding back a metal pin had broke off allowing the active head restraint to 'engage.' happened on a level city street.
The passenger headrest deployed while driving in a parking lot. The headrest deployment is supposed to be a safety feature of the car to help avoid whiplash in case of an accident but it did it on its own without an accident. This is very concerning as if one of my children were in the seat, they would have been seriously injured.
My durango was parked at the end of the day at approximately 5:15 pm, in a covered carport, and locked. When entering the next morning at approximately 8:00 am I noticed the passenger side front seat head rest looked odd. When looking at it closer, it looks as if the headrest separated. The 2 pieces are still connected but not compressed together as it should be. I called my husband out to look at it and he tried to compress it back together but it would not stay. This happened when the vehicle was unoccupied and not moving. I can not explain what happened because no one was there. It was discovered when I entered the next time.
2015 dodge durango. The active head restraint in the front passenger seat deployed while the vehicle was parked in a private parking lot and unoccupied. Searching the internet this seems to be a common problem. I am now concerned the passenger side is probably next.
My whiplash prevention headrest deployed without incident. Randomly deployed.
The active head restraint of the front passenger seat was deployed while the vehicle was parked overnight, due to the faulty plastic housing of the retaining pin. The pin just tore through the plastic while remaining in the latch itself. Looking through the internet I can see that this is not an isolated incident. Seems to be happening quite frequently to fca cars. Obviously there is a design flaw on the composition of the plastic used by fca for the housing, which weakens with time under the constant load of the heavy springs. Didn't seem to be able to find a recall for it though. This is a serious safety concern! I am now worried that the driver's side is next and I might actually be driving when it happens!!!
My 2015 durango doesn't get used much now a days. The driver said head restraint deployed with out an accident. I've looked this up and it seems to be an issue with chrysler. Dealership is charging me a lot of money to get it fixed.
Upon entering vehicle, active head restraint device in passenger seat headrest deployed while my wife was in the seat. It hit her on the back of the head and left her with a headache and back pain.*dt consumer stated wife's pain is still ongoing. Dealership was contacted and said they would replace the headrest at no additional cost.
We were driving our 2015 dodge durango and we came to a stop sign. When we pulled away from the stop sign and the vehicle was in motion the safety assist headrest on the passenger side fired off without warning striking me in the back of the head. I ended up in the er and getting a ct scan and was diagnosed with a concussion.
The head rest to the passenger front seat ejected. It's cushion is broken apart from what holds the component. While on park and the seat was empty.
Vehicle was stationary in our garage. Wife went to get into passenger side seat and headrest exploded.
I was driving down the street and my headrest in my car popped and hit my daughter in the head.
The passenger side headrest popped off. Stationary.
I made a complaint on saturday but did not attach photographs. While we were driving our 2015 dodger durango I needed to pull over to check on my children. I was not in any traffic accident as I was driving the posted speed limit of 35 on the street. When my wife and I exited the vehicle the passenger headrest deployed. Scared and unsure what happened, I asked my wife if she had touched or pulled the headrest. She stated they she did not. We were not aware nor informed at the time of purchase that this vehicle has a safety feature that deploys the head rest in a rear and collision. I began researching this issue online and found that this has been occurring for several years. With some cases leading to injury and litigation. Scared, I took it the following morning to the dealership on which we purchased the vehicle. They held it for the day, inspected the vehicle, ran diagnostics. The end result was that my extended warranty did not cover a defective safety feature head rest. Now I have to pay $970.00 dollars to repair or drive the vehicle without this safety feature. I am currently calling fca the parent company for dodge to address this issue.
While driving I pulled over and my wife and I exited the vehicle to check on our two crying toddlers, when my wife excited the passenger side of the vehicle a loud bang occurred and the headrest ejected forward. I asked my wife if she had touched the head rest and stated she did not. We researched this issue and it's a safety mechanism designed for rear impact collisions to prevent whiplash. We were not in an accident, we were driving and pulled over. We pulled over on surface steers. No impact to the vehicle. I took the vehicle to the dealership this morning and they are looking into the issue. I feel from conducting research that the dealership will not repair this safety mechanism.
The headrest popped open while I was sitting in the drivers seat. I had just stopped the vehicle and the engine was still running. As I was sitting the headrest popped open on its own.
I had just parked the vehicle and was getting my kid out of his car seat when the headrest just exploded. There was no collision or near a rear collision.
Vehicle was in park. Got into vehicle while it was unattended for several hours over night. Passenger headrest was deployed.
Passenger side active head restraint (ahr) malfunctioned by unexpectedly deploying. Vehicle was not in motion and was not rear ended.
Head rest restraint deployed while driving passenger seat.*dt
Driver side headrest deployed while driving vehicle on the highway. Headrest fastener was damaged in the process making the fastener unrepairable. Dealer states there is no current open recall on this issue even though there are numerous complaints about the same issue online. I took it to the dealer to see if there was a recall and they said it would be $700 to replace. The invoice says they " inspected the headrest. Can not be reset. Tabs in back are broken. Will require new headrest." when we looked at what held the headrest together, we saw two tiny plastic pieces holding it together that broke. We were just driving along and it deployed.
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