While stopped at a traffic light, the drivers side front headrest exploded forward hitting my wife in the back of the head. Upon inspection, I noticed part of the plastic hinge inside the headrest had broken or sheared off. Although it did not appear to have caused her personal injury, had this occurred while driving it very well could have caused an accident, due to the impact and loud noise.
2018 Dodge Durango seats complaints
Page 2 of 2: complaints 11 to 21 of 21, newest first, as owners wrote them.
The contact's wife owns a 2018 Dodge Durango. The contact stated while driving 40 MPH, the headrest deployed inadvertently and struck the contact in the back of the head. There was no warning light illuminated. The contact veered to the side of the road for a moment. There was no injury sustained. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and advised the contact that they could not assist since the VIN was not included in an unknown recall and the vehicle was no longer under warranty. The vehicle was not diagnosed or repaired. The failure mileage was approximately 76,050.
The vehicle 8.4 inch display has become delaminated. It constantly changes comfort, radio, navigation, and Wi-Fi setting while the vehicle is in motion. This is a serious distraction to the driver and a serious safety issue.
Unknown. My son hit the front passenger headrest with a toy and the headrest deployed. I was in the front passenger seat at the time this happened but it did not hit the back of my head.
SUV was parked not and overnight my passenger seat headrest "active head restraint" activated and opened up. I contacted Dodge/Chrysler Headquaters and they stated a recall was found for this safety feature but my vehicle VIN was not part of the recall. I should not be responsible for repairs. I know first hand how important safety features are needed on vehicle and how they save lives when working/used properly. I'm an FARS FL Analyst currently contracted with the federal safety agency
Headrest deployed while driving
The active headrest restraint deployed in the vehicle with no collision. It deployed randomly. It looks like there is a broken part inside the headrest. I just bought the car. I have complained to the dealer because it wasn't like that when I test drove it but I saw it after I bought it and was driving it home. Could have happened during the final detailing.
The contact owns a 2018 Dodge Durango. The contact stated while the vehicle was stopped at a red light the front passenger’s seat headrest air bag inadvertently deployed. The vehicle was not involved in a collision. There was no warning light illuminated. The contact was able to continue driving to her residence. The vehicle was not diagnosed or repaired by a dealer or independent mechanic. The manufacturer was not made aware of the failure. The failure mileage was approximate 21,000.
On May 18, 2021, I got in my vehicle and was securing my seatbelt when I heard a really loud noise and felt something brush my head. I got out of the vehicle, walked around and inspected as I was not certain what it was. When I opened the rear passenger door, I noticed the headrest had deployed on the driver's side seat. The car was not in motion - it was not even on. This is a known defect, however, according to Fisher Chrysler Dodge Jeep Ram, our vehicle is not one of the ones affected, yet this still happened. It is at the dealership to be repaired. Dodge has been advised of this incident.
Tl* the contact owns a 2018 dodge durango. While driving 35 MPH, the front driver's seat independently reclined backwards. The contact coasted the vehicle to the side of the road and attempted to recline the seat forward, but the handle failed. In addition, the contact stated that the seat failed to slide forward. The vehicle was taken to stevens creek dodge chrysler jeep dodge ram (located at 4100 stevens creek blvd, san jose, ca 95129, (408) 248-1800) where it was diagnosed that the seat was forcefully pushed and caused the cable to detach. The cable needed to be replaced. The vehicle was not repaired. The manufacturer was notified and provided a case number. The approximate failure mileage was 2,347. The VIN was not available.
Dogs in vehicle in front passenger side and rear passenger side. Dog in front may have come in contact with switch or control back\lombar seat rest opened to fold open to rear ( sleep position ) front back rest trapped and crushed dog sleeping on rear passenger side, required emergency stop on highway to attempt to locate seat switch in order to release dog from position. Dog ( 48 pounds ) suffered major injuries, internal bleeding and liver damage due to rat trap like setup or front seat violent motion towards rear and no safety restraint mechanism to prevent seat from pinning rear passengers in place. Will submit civil court case to recover losses and medical fees for injured pet. This vehicle presents a major safety hazard considering there are no safety mechanisms preventing the front seat from opening in such a manner. Have owned lots of cars and have been driving with dogs for 25 years now and never come across something like this before, will get rid of this vehicle asap
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