Request for reimbursement for recall clockspring repair on dodge grand caravan. *mr the vehicles experienced clock spring failure prior to recall notification. The consumer requested reimbursement and received it but the consumer also wants to be compensated for other expenses. *ts
1996 Dodge Grand Caravan airbags complaints
Page 2 of 8: complaints 11 to 40 of 211, newest first, as owners wrote them.
1996 grand caravan taken in for service due to recall notice . Fuel rail and air bags. Air bag light was on continuously, technician replaced clockspring but air bag light continued to be on. It was that the said air bag module would have to be replaced and this was not covered under recall. Apparently, this is not unusual with this make and model. Air bag module replacement was estimated to be $400.00. This should also be covered by recall, as many others have experienced this same problem.
Vehicle's air bag failed on 1996 dodge grand caravan.*mr in april 2001 the vehicles air bag light illuminated and remained on. The vehicle was taken to the dealer who indicated that the air bag failed. The dealer replaced the air bag along with the clockspring. The consumer paid $842.92 for the replacement. In january 2001 the consumer received a recall notice related to the clockspring assembly. The manufacturer was contacted and reimbursed the consumer $152. Which they deemed was enough to cover the clockspring assembly. The consumer contested the amount of the reimbursement but has not heard from the manufacturer regarding the matter.
Chrysler's improper action on air bag recall #02v293000 . When symptoms appeared 2 years prior to this recall, the dealer replaced both the clock spring and air bag, based on chrysler's best service information. At the time I complained to a regional service representative stating that air bags rarely go bad and only need to be replaced after activation. He agreed by compensating half of the total repair cost. Lo and behold this recall shows up identifying this safety issue. I submitted the proper paperwork to chrysler to participate in the recall and they denied the air bag portion of my repair stating it was not part of the recall. I feel total consideration should be given to the entire repair as this was their original solution to this safety issue. I felt my hands were tied at the time of repair because I wanted the safety of having the air bag for my family and was actually afraid of accidental deployment. You should direct chrysler to provide full remedy qualified participants in this program. Do not allow them to shirk this obligation.
Consumer was traveling at 50 to 55 MPH, when vehicle hit a deer. None of the airbags deployed, and the vehicle was totalled.
The vehicle air bag clock spring failed prior to recall notification (notification # b24). The consumer requested reimbursement but has not received and correspondence from the manufacturer. *mr *scc
The clockspring failed one year prior to recall# 02v293000. The consumer filed for a refund with chrysler which he hasn't received. *mr *scc
Re the federal safety agency campaign number 02v293000. Consumer states horn and cruise control was inopertaive, and the airbag light was on. Dealer replaced clockspring per recall 02v293000. Consumer stated chrysler has made it difficult to receive reimbursement for recall repairs which were paid at owners expense. *tt
The vehicle was involved in a collision yet the driver's side air bag failed to deploy. *nlm the passenger side air bag opened but was deflated. Consumer received letter regarding faulty air bags after accident.
Consumer states that the air bag light stays on for no reason every time the vehicle is on. Ts
Consumer is having problems with the clock spring. Ts
The airbag light began coming on and staying on. Also the cruise control stopped working after working intermittently for a month. The clock spring was replaced. This was recalled on many 1996 but not our series. *ph **dimsii ivoq entry posted after 12/12/02 cut over to artemis**770848
Air bag light was on constantly indicating clock spring failure according to dealer. Wants to be paid for fixing this defective part. Scc **dimsii ivoq entry posted after 12/12/02 cut-over to artemis****770792***
Air bag light on electrical failure intermittent manufacturer refuses to discuss recall. Dt
I own a 1996 dodge grand caravan es. I bought it used with 85000 miles back in 1999. Recently my airbag light came on, then the horn stopped working (but would sometimes sound when making turns), the cruise control stopped functioning. This was over a few 2-3 month period this past summer. I asked a mechanic about it, he said it was a recall item from dodge. I called the dodge dealer where I bought the van, and they said "they were unaware of any problem with the electrical spring" in the steering wheel. They charged me about 200.00 to replace the part. Yesterday I heard on the radio it is a recall, so I want to hear it from you. Is it a recall? If it is, should the dealership refund my money that was spent replacing the part. I think they knew about the problem/defect all along! Thanks, louis.--- dims 11 ivoq entry posted after 12/12/02 cut-over to artemis-----769734.
Consumer states that the air bag light comes and and stays on and the horn is inopertive. Dealer contacted had the clock spring replaced. This is a common problem. Ts
The following components do not work, horn, cruise control and the airbag light stays on all the time. Dt
The vehicles air bag light illuminated and the cruise control stopped working at the same time, the consumer believes this problem is related to a faulty clockspring. Nlm
Mr
Consumer states that the clock spring is defective and now the air bag light has come on and also the horn stopped working and cruise control stopped working. Contacted dealer and the dealer is not willing to do anything. Nlm
Consumer states while driving hit a bump in road and both driver and passenger side airbags deployed. Consumer states as a result vehicle was totalled. Please provide any further information.
Airbag light has illuminated on the dash and horn is no longer inoperative. Mr
Air bag light was on all the time. Cruise control and horn were not fuctioning correctly.dealer was contacted.
Airbag clockspring located in steering colum has gone bad causing horn and cruse control as well as air bag not to work. Nlm
The clockspring in the steering column failed. This causes the horn, cruise control and airbag system to fail. There is no indication that the horn is out. Only the airbag light on the dash comes on. You don't know the horn is out until you need it! I had the same problem on my personal van and on my company van. They were bought from different dealers at different times. It is very hard to believe that a single driver can have the same problem on two different cars without there being an inherent design defect in this part. Please investigate this problem before lives are lost through the loss of the horn or airbags that don't work when needed. The conductors that feed the explosive charge to the airbag are open during this continuous fault and the airbag will not deploy in an accident.
The clockspring failed on the date indicated. The air-bag, horn and cruise control were non-functional during the failure. I replaced the unit with a new one. I investigated why the unit failed by disassembling it. The flat ribbon cable in the unit failed from inadequate strain relief at the point of connection. All 5 conductors were broken due to repeated hard bending without adequate support at the connection point.
Airbag indicator light came on and noted horn and cruise control were inoperable. Research indicates airbag clock spring failure located in steering wheel. Intend to report to dealer.
Horn, cruise control, windshield wipers stopped working same time air bag light illuminated.
Airbag warning light will not go out.
I repored this clock spring issue a long time ago, never heard back, I see there are other people that have reported this safety issue and wonder where it stands.
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