I own a 2002 dodge grand caravan (we have had the van for 3 months, the previous owner was an 81 year old lady). Out of nowhere my radio started having a major malfunction. When I turn on the vehicle the radio is at full blast if you touch the volume knob it goes off but when you touch it again I goes back to full blast. There is nothing abnormal that I have done other than use it like every one else. I also discovered a mysterious puddle on the passenger floor board which when it dried it turned white. The first thing I did was take it to the dodge dealer and told them the problem. The first thing they asked me was if I had a warranty, I said no. They told me that there was nothing they could do. They said " we don't have anyone here that can look at it and if we did we couldn't fix it anyway". They said " all we can do is sell you a new radio for $300". So then I called daimler chrysler, and they said the same thing as the dealer. About a month later I was given a recall notice from autosite .com, it said there was a recall for my year and model van. (campaign # 04v531000) I called daimler chrysler back and asked about recall and reminded them of my problem. They said " your specific vehicle was not included it that recall and there is still nothing that we will do". I have three children one of which is a four month old baby that ride in this van. I would hate to think of the possible hearing damage that could cause. I have many friends who are looking at purchasing a new van and we have told them not to buy a dodge because of the customer service that we have received and the lack of help that dodge has given to us. We also just had to replace our transmission that cost $1500 with only 60,000 miles. We would like to know if there is anything that you can do to help us.
2002 Dodge Grand Caravan body complaints
Page 2 of 2: complaints 11 to 19 of 19, newest first, as owners wrote them.
Dt*: the contact stated while parked down hill the manual sliding doors slammed shut. The door goes into the lock position but, the plastic mechanism that holds the door locked has a crack which causes the door to slam shut. The dealership has been alerted.
While driving consumer dodge grand caravan will go into neutral. *ts the consumer stated on one occasion, the vehicle was in drive, but it would not move. The consumer had to move the lever a few times in order for the vehicle to move. The consumer was told the problem she was experiencing could not be duplicated in the 2 weeks the mechanic had the vehicle. The steering wheel pulled to one side and vibrated when slowing down. The rotors needed to be resurfaced. The emission hose and gas cap were replaced. The passenger side door has to be opened and closed several times before staying shut. The oil pan gasket and axle seal were leaking.
Vehicle was moving at approximately 5 MPH and hit a pole. The impact from the pole damaged the frame of the vehicle. Consumer has a conversion van to accomodate a wheel chair passenger. Both the driver and the passenger were injured. Consumer took the van to the dealer when the consumer was informed thast there was cosmetic damage to the van.
Air bag clockspring has been replaced 6 times. *mr there was a leak inside the vehicle on the passenger's side, a broken chain on the driver's slider door, a hesitation upon acceleration and a stalling problem (possible fuel filter problem), and a grinding noise due to the idler pulley being faulty. The consumer request compensation. *sc
The vehicles sliding doors did not work properly. The dealer has inspected it three times but could not duplicate or correct the problem.
I have a 2002 grand caravan with dual sliding doors. Sometimes, the doors do not detect an obstruction and attempt to close anyway. Yesterday, my 3 year old daughter received minor bruising to her waist after climbing out of the van while the door was in motion. The door did not retract until I forcibly pushed the door after seeing her in distress. It did not retract after sensing her torso in the path. She was ok but received a bruise on each side of her waist (door and van body contact). I had to use unnecessary force to force the door open and doing so disengaged the automatic closing mechanism which required a manual closing afterwards. This has happened numerous times but has never resulted in an injury until now. The dealer says that a certain amount of resistance is required for the autoreversal to activate. Evidently it requires more force than my child's body. This is unacceptable.
Both power sliding doors will not stop when consumer puts hand in path of door at bottom, it shuts automatically. Dealer admitted they are made this way. *ak the slot at the bottom of the sliding door was wide and could catch hand or foot of passenger.
Vehicle generates excessive wind noise in the cocpit at speeds above 50mph. Noise is focused around windshield area and is loud enough to obscure radio and conversations in a normal volme by passengers. On extended travel, noise is quite annoying to drive and passengers and increases fatigue factor. This creates a safety problem. The majority of my driving is at highway speeds. With this noise level, I would consider the van unacceptable.
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