The vehicle completely shut down while driving down ford road in dearborn mi. The steering would not move. The engine turned off. The brakes locked up. The car would not start to move out of oncoming traffic. It was towed to firstone complete autocare and serviced. Received the vehicle back on saturday the 4th of august. Again drove the vehicle and on a bridge on ecorse rd in taylor mi. The vehicle did the exact thing. It was towed back to firestone. Firestone returned the vehicle on august 6th and sent it to dealership for repair. Firestone said they saw no problem. Couldn't understand the problem. Both instances of stalling I had my 7 year old. Both instances we were nearly rear ended multiple times. Both times the vehicle shuts down with no steering, no breaks, and wont restart. It was a death trap. Firstone can verify my pick up locations both times. Used goch and sons towing through firestone on 8/5. Used united towing in dearborn on 8/3. Firestone also has vehicle records on file.
2011 Dodge Journey brakes complaints
Page 2 of 3: complaints 11 to 40 of 55, newest first, as owners wrote them.
Since I have purchased the vehicle 4 years ago, I have had the brakes replaced 4 times due to premature ware. The calipers have also been replaced due to rear brakes not releasing and pads wearing and heating. One mechanic showed me where they were stressed from the high heat of this issue. Now my rear drivers side brake pad is gone completely unlike passenger sdie, though replaced at the same time including calipers. I believe it isn't releasing again
Electric:my lights keep going out since purchase under 1yr..,replace fuses 4times in 6mths..my truck locked up with ignition start key remote in car an almost locked my son 6yr. Old in car...had to call aaa for lockout service safety concern and dodge did safety check an stated no concerns...,also stockton nissan purchased all 4new tires an did brakes an drums under warranty of safety from purchase an both went bad under 5mths of work order history an they refuse to do any checks on this vehicle,..my passenger tire split, and right now when I drive there's a loud,squeaky noise with vibration when hitting brakes while driving...stockton dodge wanted to charge me 480$ just to diagnose recommend I take back to purchase dealer(stockton nissan) and they should send it to dodge but lisa, and amanda mathews would not take the vehicle at nissan...stated gary bishop says do not take this vehicle for any reason...I don't understand why if I pay for extended warranty coverage over $3000 to stockton nissan and they were the ones who supposedly did the work that's unsatisfactory an cause defects an safety issues an concerns...I also called nissan corp/lithia and was told about lithia/nissan&first extended warranty coverage policies in middle of a big change so it limited my vehicle being repaired over 130???miles of home range an I'm a partial paraplegic..also stockton sold me this vehicle an extended warranty knowing my disability an safety concerns for myself an 5young kids.. This is unacceptable an unsafe for any dealership with purchase of a vehicle and in complaint of safety concerns repeatedly an for the customer to be prolonged stating they can trade it back but wanna do it as another purchase with more $$ down ,credit check again, an same process as new purchase..stockton nissan with held information viable from the extended warranty purchase contract due to changes..
Excessive brake wear causing warped rotors and pad replacement every several thousand miles. Began shortly after taking delivery of this vehicle new and has continued since. Vehicle now has 80k miles on it....probably had in for brake work service 10 times costing thousands.
Tl* the contact owns a 2011 dodge journey. The contact stated that the front suspension failed. The front end shook and vibrated out of control. The vehicle was taken to an independent mechanic who diagnosed that the front end tie rod, brakes, calipers, and rotors were prematurely worn. The reason for the failures was unknown. The vehicle was repaired. The manufacturer was not notified. The failure mileage was 61,653.
Tl* the contact owns a 2011 dodge journey. While driving approximately 70 MPH, the ABS warning indicator illuminated. The vehicle was taken to the dealer where it was diagnosed that the wheel bearing and brakes were defective and needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken to the dealer where it was diagnosed that water entered the wiring harness and the ABS module, headlamps, and dash wiring harness needed to be replaced. The manufacturer was notified of the failure. The contact referenced the federal safety agency campaign number: 15v675000 (service brakes), but the VIN was not included. The failure mileage was approximately 108,000.
My husband and myself purchased our 2011 dodge journey rt 2 yrs ago and was sold on how great this truck was. Since then we have changed the rotors and brakes 6 times. We had our tires changed due to shaking while braking but the problem still existed. So the tires were not the problem. Recently 2 days ago my husband was driiving with my children in the truck and could not stop the truck due to the brakes. He pushed the brakes literally all the way to the floor and hardly stopped. My truck is now in a tow yard and luckily my husband and kids are safe. There is definite problem with these trucks and something need to be done before someone is seriously hurt. We r now without a vehicle due to this problem which I have called dodge and complained about and was told it's a basic problem with the brakes and there is no official recall on them. Someone should be responsible for this problem!
Takata recall.
We have had our brakes/calipers/rotors/brake lines checked and/or replaced "3 times" over the past 4 months. Each time the mechanic was not comfortable with me driving the car in that condition - so he kept the car each time until it was fixed. Back in july - the brakes sounded horrible - grinding and squealing - and very very hot. In july, our mechanic said - brake pads were gone - rotors shot, caliper shot, so we paid over $400 to have all of that repaired. So, new rotors, brakes and calipers on the rear of this car.....we thought the problem was fixed (although we are still puzzled at why the brakes/rotors/calipers were so bad). Well, 2 months later (september) the problem was back and worse this time. The rear driver side brake was insanely hot, you could hear it ticking with heat and could feel the heat from a foot or two away - the squealing sound was back and even worse. That we have had the same problem (brakes/rotors/calipers shot) 3 times in a four month period. Again in november, needed new brakes, calipers and it even ruined the brake line with the heat!!! The caliper "broke", the brake pads were worn down again - in only 2 months!!! Our mechanic researched the problem and said chrysler put the wrong brake system on the dodge journeys (years 2009-2013 I believe) and corrected it in 2014. The current brake system is not adequate for the weight of the vehicle. He said there is a class action lawsuit right now - but no recalls as of yet. He said it would be $400 for a new break system. Our mechanic also said auto zone will not longer keep replacing our brake pads for free (they did this 3 times as we thought it was faulty brake pads/calipers at first) as there is nothing wrong with their product - the problem is with the brake system in the dodge journey. Please help! How do we get chrysler to replace this brake system to make it safe to drive?
When driving this vehicle at highway speeds, when you have to push the brakes there was a pretty severe vibration. The vibration at times was almost bad enough to make you lose control depending on speed and how hard you have to apply the brakes. When I asked the dealership about this on more than one occasion they told me that this was a known problem with 2009 - 2011 model years but there was no recall. Then at 37,000 miles I had to take my car in for brake noise and they told me that all of my brakes were bad and that the rotors were worn unevenly and needed replaced. I said there is no way that a 37,000 mile car should have that bad of brakes and I reminded them of the previous complaints. It did no good and I had to pay $700. If you read online there are many complaints like mine and with the issue being something as important as brakes, this should be taken seriously.
Today 8-24-15 my 2011 dodge journey shut off as I was driving down a road. There was no prior indication the car all of the sudden would not steer , brake or do anything . The electric was still on but the car completely shut off . I had to use all my strength to maneuver it off the road and wait for it to slow down . My child was in the car . This is the second incident this has happened - 1st being in march 2015. Both have been reported to chrysler . Both times I have brought to my local mechanic and it was set up for computerized diagnostic testing and both time threw no error codes. My mechanic believes it is an issue with the win module or something that is making the car ignition faulty and turning to accessory mode . It is unsafe to drive and I have contacted chrysler because they need to stand behind their product . They are unwilling to make it a priority and have not offered a resolution . Just a note , the 2009 and 2010 version of this vehicle have been recalled for same issue . I have set up appt to have it diagnosed by chrysler service center as they have indicated -however , the only time they could fit me in was a full week away . So now I wait because they feel that my car is safe ? And haven't even offered a rental ?!
It has been about a month since my 2011 dodge journey had begun to shut off without warning while I was driving, and with nyc traffic in the city it became dangerous for me to drive. I took it to my own mechanic who said it could only be resolved by the dealership since it may be an electrical issue with the car's computer that only the service shop at the dealership has the tools to fix. I am not driving faster than 30 MPH when it happens, I'm unable to brake and the car shuts off automatically. I have begun to use the emergency brake, but if there is a car that is too close, in front or behind me, I can get into an accident. Thankfully, I have always been by the shoulder on the highway and am able to pull over.
I bought my journey in 08/2014 with 37,000. The dealership replaced the front rotors and brakes. Less than 30,000 miles later (today) I was told that I need to replace my brakes and rotors because they are metal against metal and grinding when I stop.
Tl* the contact owns a 2011 dodge journey. The contact stated that the brakes failed to work properly and the brake pedal sank to the floor. The contact mentioned that the stopping distance was extended and the brake light and traction control light illuminated on the instrument panel. The vehicle was taken to an independent mechanic and the technician determined that nothing was wrong with the brakes. The vehicle had not been diagnosed by the dealer. The failure mileage was 41,000. ..updated 05-26-15 *bf updated 10/4/2017
Traveling northbound on 91st ave. Light changed to yellow. I applied brakes and a horrible grinding sound occured. The steering wheel shook and I was alarmed. I called the dealership requesting inspection. Was told it was normal ABS action. I disagreed. They insisted all is fine. Second occurence, had to brake to avoid collision and applied brake, again violent shaking to steering wheel. Upon regular maintenance with dealer they again said it was normal. I have never felt more unsafe. This still occurs today 3/2015. Has become progressivly worse over time. Unknown what components are involved... Selected possible parts requiring further investigation. Dealer insists there are no recalls in place for any part of this model year. I have asked them to check the federal safety agency website. They will not.
Tl* the contact owns a 2011 dodge journey. While driving various speeds, the vehicle shook uncontrollably. The dealer stated that the rotors and brakes needed to be replaced. The vehicle was repaired. The manufacturer was notified. The VIN was unavailable. The approximate failure mileage was 19,000.
Brakes replaced at 12,000 miles we bought the car at 15,000 miles brakes shaking the car at 25,000 miles and replaced at 27,000 brakes started to shake at 40,000 miles and I called the dealership and they said the only file that the brakes were replaced were at the 12,000 mile point which means they kept the 27,000 miles off the book. Brakes have been shaking for some time now and we are replacing again at 50,000.
I have had nothing but problems with my journey. Before 2500 rotors had to be replaced around 30k miles transmission rebuilt now at 53k miles the transmission is being rebuilt again! This last time it occurred with my children in the car on the way to daycare. My car would not get into gear as I was driving it feel out of gear and would not accelerate with my foot on the gas. Not to mention my car would not even go into park! When my car was in park the car would drift backwards. Keep in mind this was happening on a busy highway with 2 young children!! I am so disappointed. For having a brand new car this has done nothing but stress me out. Before we purchased our journey we purchased a brand new caliber and had it for 2 years and never had any issue! I am wondering what can be done.
21,000 miles and just replaced the rear brakes and front rotors on my vehicle. Called dealership to find out warranty information and it is only 12,000 miles/12 months. It cost me $300.00 to have them replaced and am not happy about it. In all my years of leasing my vehicle, I have never had to replace brakes on my vehicles at 21,000.
Horrible parts the brakes and rotors needed to be replaced after only 2 years. I have asked many people who own the same car about it and they all have the same problem.
My steering wheel was shaking when I brake, this is due to sub par rotors. There are many others with this same problem, and chrysler recalled the 2010 journey's for the same issue, but refuse to take responsibility for the 2011's because, according to their customer care rep, not enough people have complained yet. My vehicle had under 31,000 miles when this needed to be fixed. Rotors should and do last much longer then 3 years and 31,000 miles. I have just had the rotors repaired at my own expense, $300.00 for the front rotors. Chrysler should reimburse me for this expense.
Metal scraping sound when driving below 20mph and stops when brakes are pushed. Sounds very similar to many online complaints I've read. Recalls issued for similar models with the same year, but not mine. Very frustrating.
We were on our way to church and the steering wheel started shaking at about 55 MPH so we slowed down and it stopped. As we continued on to church the wheel started shaking again and we drove a little faster and then slower. We made it to church and as we parked the car we noticed a burning smell. When I got out of the passenger side of the car there were metal plates popping out of the wheel. I noticed the cap on the wheel was melted. The metal plates were too hot to pick up and the wheel was extremely hot. We did some research on the internet and found complaints on lemonlaw.com. There are also 12 reported complaints on carcomplaints.com. If dodge knows there is a problem like this; why isn't there a recall? I just had the oil changed at the dodge dealership and they did an all point check up. The only thing they recommended was a tune-up. No problem was found with the brakes. The mechanic told me that the caliper got so hot it damaged the ceramic brake pads and rotor. He said the caliper could have locked up and we could have gotten in accident. We are fortunate that did not happen however it certainly could have. The repairs were over $400. I should not have this expense on this new of a vehicle. This is the first dodge I have ever owned and loved this vehicle until now. Now I am not sure I will ever own another one. Very disappointed to say the least.
There has been a problem with the brakes in this vehicle since we bought it almost 3 years ago, although the dealership has said they cannot find it. At speeds over 40mph, when the brakes are applied the steering wheel vibrates until the vehicle is completely stopped. Now that the vibration is really bad, I began an investigation online to see if other journey owners had the same experience with vibration. I have discovered there are many with the problem, that chrysler has been made aware of this problem for years, but I don't know what is being done to remedy the problem for those of us who own the vehicles. This is an expensive repair, that the dealership chose to ignore when brought to their attention, and the vehicle was still under warranty.
I live and bought the car in guadalajara, mexico. But since it is essentially the same as those sold in the USA, and other countries I hope my experience with the car problem I am describing below, helps other owners.only a few months after we bought a brand new 2011 dodge journey noticed a strong steering wheel vibration when braking from any speed. Car stopped ok, but annoying and felt unsafe. Took to dealer, they found a warped left front rotor and prematurely worn front pads, had to fix on my expense. After only 5000 or so more miles same failure again, this time took car to a specialized brakes shop, they again found warped rotor (replaced new), worn pads, etc. Again after another 6k miles, same failure. Took the car to the same brake shop. They were so puzzled by the repeating failure and low mileage in between that this time they did a very thorough disassembly and inspection of the brakes system. This time though, we successfully found the root cause of the problem: warped and worn pins where the calipers sit and slide to grip the pads when braking. This, under some conditions apparently caused caliper to "stick" (due to warping and noticeable indentation from excessive wear), causing some permanent braking on rotors with obvious overheating, rotor wear, warping and excessive (and notoriously uneven) wear of brake pads. So, the pins were replaced along with the pads and rotor, I am happy to say that at least in my car this completely solved the problem for good, this last time I had the brakes serviced the pads lasted over 14k miles prior to replacement and no vibration was felt again, (we live on a hilly area and use a lot of braking downhill, so 14k miles pad life is acceptable and comparable to other cars we owned). Hope this helps the hundreds of owners experiencing this same problem as seen in many forums over the internet.
Bought dodge journey 2011 r/t in feb if this year(2013). Truck currently has 29,000 miles on and now steering wheel shakes rapidly when braking. Very scary when on parkway driving 50-65 miles per hour when you have 2 young children in the vehicle. Got a carfax on vehicle and found out that it has had rotors and brakes replaced or repaired at least 3 times starting at 2,400 miles. I think that it totally uncalled for and it sounds really unsafe for me and my children. To have to replace them 4 times before it even hits 30,000 miles. I think there is a problem here. So not only do I have to pay for them to be replaced time and again but to put my family at risk. The manufacturer should def be responsible and liable for this problem.
My 2011 dodge journey steering wheel shakes quite hard when braking and pulls to the right. Took car to dealer and was told that the brake rotors were warped. The car only has 14,000 miles and dealers said brakes were like new. This would appear to be premature to me as well as a safety issue. This is not covered by warranty.
My journey is less than 2 years old with 18,500 miles. Rotors are already warped (car shakes violently upon braking at all speeds). Dodge states that brakes are only covered under their warranty up to 12,000 miles. Internet sites are filled with complaints about similar problems in 2009-2010 journeys and dodge ended up extending warrantees for those years as a result. Dodge claims to have addressed brake issues with the 2011 redesign but clearly the problem remains. They need to stand behind their product, and do the right thing by extending the brake warranty on 2011's as well.
Since shortly after taking delivery of this 2011 dodge journey crew, I have had issues with the brakes. I had it in a few times because the brakes seemed to have a pulsation when applied. 1st time on 11/21/11 with only 947mi on the car the tech reported "front rotors had high spots". They machined what were basically new rotors as a repair. Car continued to have minor pulsation feeling when braking but thought that it may just be something we had to live with as car seemed to brake ok and just feeling the sensation seemed minor. Again had the car in for brake pulsation this time with 9487mi on it. Once again they found they had to re-surface front rotors and said nothing about rear brakes....this was on 06/13/12. Continued to "feel" the brakes but again thought this was just something I would have to live with until it got bad again. In early 2013 we occasionally would smell a burning type smell and the first couple time we were driving and smelled it when we stopped at an intersection....so we thought it might be something else either on another car or in an area we were passing. Upon pulling into the garage recently I smelled the same odor and noticed the rear wheel on the driver side smoking/steaming from the build-up of heat. It was so hot I was concerned about leaving it inside the garage so I parked it outside and watched it for awhile to be sure it cooled. So 06/03/13 w/24011 miles I got to my mech and they said rear brakes shot, completely rusted out. Had to have them repair ($285.37...dealer likely would have charged me 3x that amt) as it was unsafe to drive and I chose not to have it towed back to dealer. I kept photo's they took as well as old parts in the hope that someone with finally hold dodge/chrysler accountable for these years worth of flawed brakes and I might get reimbursed!
Issues with brakes on 2011 dodge journey. Recently brakes started squeaking and sounded like metal grinding coming from the front of the vehicle. Just recently took the vehicle to dodge dealership asking that they look over the brakes, I was informed that they are no longer covered by warranty and will be at my expense if anything needs to be replaced. Got a call a short time later and they said that upon visual inspection they could not find any problems with the brakes. I was told that there could have been a rock or something stuck in the braking system. Problem still persists although it is intermittent and usually only happens at slower speeds we still question the safety of the vehicle and the proper functionality of the braking system.vehicle currently has just over 24000 miles problem started somewhere around 20000 miles.
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