The contact owns a 2013 Dodge Journey. The contact stated while driving approximately 30-40 MPH, the front passenger’s side headrest air bag deployed without warning or impact. There were no reported injuries. The contact called the local dealer who informed her that the repair was not covered under warranty. The dealer referred her to the manufacturer for assistance. The vehicle was not diagnosed or repaired. The manufacturer was contacted but provided no additional assistance. The failure mileage was approximately 74,000.
2013 Dodge Journey seats complaints
Page 2 of 3: complaints 11 to 40 of 58, newest first, as owners wrote them.
On November 2nd, 2022, while driving home with my teenage son in the passenger seat with his head leaning back on the headrest, the headrest spontaneously sprang/deployed and thrust his head forward toward the front of the car. When we got home, I looked into the headrest and found the latching pin broke away from the housing and deployed the headrest. This is available for inspection as I cannot put the broken headrest back into my vehicle. Fortunately, my son was not injured as far as we know. We will be having the local dealership look at the headrest tomorrow 11/5/22
The driver side headrest has snapped from its plastic hinges inside that keep the front cushion part attached the the back plastic cover. It happened while I was driving with my children in the vehicle and could have caused an accident!
My car was parked in the driveway and when I went to leave in my car I noticed the headrest felt odd. I got out of the car to inspect it and found that the active head rest had deployed. The vehicle has not been in an accident and was parked at time of incident.
The passenger side headrest popped open when no one was in the passenger seat. Scared me half to death!
I noticed today that the front passenger headrest popped apart, or deployed. I am not sure exactly what to call it. I had no front seat passengers.
Active head rest deployed. Car was off.
The passenger headrest deployed while vehicle was in driveway. Tried to reset headrest and where the pin is mounted is broke. Pin is still in latch assembly and cannot be reset. After googling it was suggested I send a report to you. We have never received a recall notice.
Active head restraint headrest on front passenger side deployed on its own. Car was stationary and turned off. The passenger was buckled in and had leaning forward to open the glove compartment when the head rests popped open.
As I was driving the head rest deployed on the drivers side and shoved my head forward causing me to lose focus
Driver's side headrest deployed while the car was turned off and parked. It struck driver in the back of the head.
Driver headrest deployed while car was parked. Looked online seems this is a common problem with most dodge vehicles made after 2010.*dt consumer stated vehicle has not been repaired and had a possible concussion.
Passenger side headrest deployed while vehicle was parked & unoccupied.
Drivers side headrest snapped apart while the car was parked in my driveway.
The active headrest restraint deployed for no apparent reason while driving straight on a city road.
Drivers headrest exploded forward and hit me in the head while driving in my neighborhood.
The driver's seat headrest deployed while the car was parked. No collision, it was just touched with a hand.
I got into the vehicle shut the door and the head rest popped open it hit my head so hard my neck hurts from my head being thrown forward the vehicle was not moving it wasn't even started yet it was parked in my driveway I had to take off the headrest so I could drive it.*dt consumer was told by the dealer the headrest would cost $575 to replace it. In the mean time, consumer placed 2 screws to hold it in place until he could repair it.
While adjusting drivers seat headrest deployed. Small plastic pieces broke that hold a bar in place.
The airbag in the drivers side headrest just deployed for no reason. The vehicle was stationary when this happened.
Driver seat headrest deployed out of nowhere while parked at my house and won't close back.
While parked and sitting in my vehicle I heard a noise that sounded like someone was adjusting a seat. When I looked into the noise I noticed my drivers side headrest had separated apart and I was unable to reattach it.
My driver side headrest deployed while driving. I was driving and heard a noise and when I got to the stop light I noticed it had deployed as was fully open. Clearly this is a defect in manufacturing. Look at the dodge journey forums and you'll see many others have this issue. That is why I did a search on recalls and came across this site and so many others have the same issue, so dodge we are waiting on you. Ps that is properly why my check engine light came on..
I was driving and out of no where my drivers side headrest popped, I didn't hit the brakes hard nor was I in any accidents. It pushed my head forward hard, I thought someone had hit me or the car seat got unlatched and hit the seat. I was driving down a two lane road no vehicles around me.
Driver side head rest violently burst apart during normal operation going down the highway. No impact to car one way or the other to cause damage. The impact hit the back of my wife's head causing disorientation and the frighten awareness she had been struck. At the time, she was not aware of what hit her until she noticed the head rest had come apart. The head rest is now showing the components of the mechanism and driving is now difficult. There is noticeable plastic components that appear to be shattered or damaged inside the headrest.
Driver side active headrest deployed while driving at about 35 MPH on a smooth road, no accident. Found that the plastic retainers were broken. Passenger side headrest also had damaged retainers.
My driver side active headrest deployed while parked. It was fine the day before, came out this morning and it had activated. After inspection, several plastic retaining clips that hold a metal pin inside the headrest were broken. This could have happened while driving and I'm not sure of the consequences if that had happened. Clearly this is a defect in manufacturing. Look at the dodge journey forums and you'll see many others have this issue.
The front driver side headrest deployed without accident. The clips holding the locking pin in place broke unexpectedly while I was driving and the headrest popped with a lot of force hitting me in the back of the head. It seems to be a common problem from what I see on dodge forums.
The headrest popped out and slammed into the back of my head.
Safety features of the front head rest deployed without cause, while driving under normal conditions.
VIN decoder
See the problems and recalls for an exact car
Buying a used 2013 Dodge Journey?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history