Key fob doesnt always unlock/lock/start with push start, usually its delayed or vehicle will say vehicle is running but the ignition wont kick on start with push start. Will be dropping my daughter off at school and with an open of the door the vehicle signals that the key has left the car. I have replaced the key fob and batteries and continue to have this issue. Biggest concern is not being able to start the vehicle when needed or being locked out. Also, the touch screen and radio dials don't always work on steering wheel.
2014 Dodge Journey electrical complaints
Page 4 of 5: complaints 71 to 100 of 106, newest first, as owners wrote them.
Tl* the contact owned a 2014 dodge journey. The contact stated that the dealer repaired the vehicle per the federal safety agency campaign number: 15v675000 (electronic stability control and service brakes, hydraulic). After the repair, there was a loss of vehicle stability and no traction while driving on the highway during inclement weather. The contact felt as if the recall remedy failed to provide a solution, which resulted in a crash. While driving approximately 65 MPH on the highway, there was a sudden loss of power and the steering wheel seized. The vehicle crashed into a wall and flipped upside down. The driver sustained head, neck, and lower back pains. The front passenger was suspended upside down, restrained in the seat belt, and had to be cut out of the vehicle by a responder. The rear passengers sustained bruising and whiplash from the impact. One of the two rear passengers was medevacked due to the injuries sustained. The curtain air bags deployed after the crash. The front driver and passenger side air bags later deployed with a low level of deflation and a smoke residue filled the vehicle. The vehicle was destroyed and towed. A police report was filed. The insurance company provided no inspection and diagnosis to determine what caused the crash. The manufacturer was not notified of the failures and the crash. The failure mileage was not available.
Since 2015 this car has drained approximately 5 batteries. I purchased this automobile brand new 11/11/14 with 14 miles on it. This car was first taken to orange park chrysler jeep dodge ram 7233 blanding blvd., (904) 777-5500 in jacksonville, fl because of a drained battery and the car has to be started by pop-a-lock per my state farm insurance provider. The record shows that this occurred approximately three (3) times. Each time the car was returned with supposedly a new battery with no problem found with the last incident on 11/6/16. I relocated to north augusta, sc and on 11/23/16 and on 12/12/16 my car battery was drained again, state farm roadside assistance (all american road se 706‑631‑3580) was called once again and the car was taken to bob richards chrysler dodge jeep ram 1666 jefferson davis highway in graniteville, sc (803) 349-4910. This dealership stated they found no problems, and after keeping the car the entire week end returning it to me "fixed". 1/9/17 this car will not start again, notified state farm roadside assistance they again referred me to all american roads se 706‑631‑3580 the car was jumped and started, but the "check engine" light remained on. 1/10/17 the car will not start again and I called chrysler customer care where an appointment was set for the car to be serviced on thursday 1/12/17 @ 10:00 am with milton rueben chrysler dodge jeep ram 3508 washington road augusta, ga 30809. Pease help me, I am 67 year old senior and don't know what to do. The vehicle was stationary each time.
Helfman dodge katy freeway houston 713‑533‑6100 say parts for safety recall "on back order,,,may take a few weeks or months" before they have the parts. Abs notice r61/the federal safety agency 15v‑675. So we are left with a potentially serious problem with dealer unable or unwilling to repair.
Tl* the contact owns a 2014 dodge journey. While driving approximately 30 MPH, the battery saver light illuminated and the radio shut off. The vehicle was taken to a local dealer where it was diagnosed that the battery door might have been left open, which caused the battery to die. The technician charged up the battery, but the failure recurred and the vehicle shut down completely. The vehicle was pushed off the road and was towed back to the dealer. The technician diagnosed and replaced the alternator. The manufacturer was made aware of the failure and stated that there was no recall. The failure mileage was 34,400.
I took my vehicle in to the dealership for the recall to update the computer. After having the recall fixed in may 2016, I was turning left from a complete stop at a stop light and the vehicle started missing, it would not accelerate properly, and the engine light started flashing. This was on 6/2/16. The vehicle was running really rough, as though it was going to stall. I came to a complete stop at the next traffic light , the engine light quit flashing & appeared solid. It stopped missing, but there was a definite lack of power and acceleration capability. I got the vehicle back to dealer on 6/3/16. Again unable to recreate incident, so they reran the computer update from the recall, cleared codes & turned check engine light off. On 7/2/16, I was once again sitting completely stopped at a traffic light getting ready to turn left. While idling at stop light check engine light started flashing again & the vehicle started running rough. I was turning into a parking lot for a shopping center. As I attempted to pull into a parking spot the vehicle stalled half in the parking spot. I put the vehicle in park and was able to start it back up and pull the rest of the way in the spot. After being in the store about an hour, we came back out, the vehicle started, but again had a definite lack of power. After driving it less than a mile, it stalled out again while slowing down to come to a stop. We were able to start the vehicle back and get it back home, still with a definitely lack of power, and park it for the holiday weekend. After the holiday, on 7/5/16, I took the vehicle back to the dealership. Once again they can't find anything wrong, have cleared codes, turned off check engine light & advised me to come pick it up. I chatted with dodge customer service and they claim to be unaware of the issue or any resolution. Transcript attached.
Tl* the contact owns a 2014 dodge journey. While attempting to start the vehicle, it failed to start. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 35,000.
Tl* the contact owns a 2014 dodge journey. While driving 55 MPH, the gauges and meters failed to function. All the lights on the instrument cluster failed to illuminate. In addition, the accelerator pedal was depressed, but the vehicle jerked and hesitated before accelerating. The failure recurred on numerous occasions. The vehicle was taken to a dealer who was unable to diagnose or repair the vehicle. The manufacturer was notified of the failure. The failure mileage was 47,000.
Ed voyles chrysler dodge jeep ram has failed to remedy the recall of the anti-lock brake system control module for my 2014 dodge journey in a reasonable amount of time. After I was initially notified of the recall, I called to schedule a service to address the problem. I was told at this time that the parts required were not in stock and to check back in a few days. Upon calling a second time, I was told that I would be notified when the parts became available. After a month of waiting and no notification, I called for a third time and was told parts were still not in stock and that I would now be placed on a waiting list. Ed voyles failed to offer a timeline for resolution nor simply tell me my place on the wait list, stating that it was not numbered.
Tl* the contact owns a 2014 dodge journey. The contact stated that the instrument panel lights failed to illuminate. The failure recurred multiple times. The vehicle was taken to a dealer where it was diagnosed that the sensor needed to be replaced. The vehicle was repaired. The contact also stated that when the gear shifter was placed into the reverse position, the accelerator was depressed, the vehicle independently shifted into the drive position. The failure recurred multiple times. The vehicle was taken to a dealer where the transmission was recalibrated. In addition, the contact stated that while driving approximately 35 MPH, the brake pedal was depressed, but the vehicle hesitated to stop while making a grinding sound. The contact received notification of the federal safety agency campaign number: 15v675000 (electronic stability control, service brakes, hydraulic) however, the parts were unavailable to perform the repairs. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall remedy. The manufacturer was notified of the failure. The approximate failure mileage was 9,000.
Tl* the contact owns a 2014 dodge journey. When the brake pedal was depressed, the vehicle jerked. The battery warning indicator illuminated and the vehicle stalled. The vehicle was towed to the dealer where the failure was not determined. The vehicle was not repaired. The contact received notification of the federal safety agency campaign number: 15v675000 (electronic stability control, service brakes, hydraulic); however, the parts were unavailable to perform the repair. The manufacturer was not notified of the failure. The failure mileage was unknown. Vin tool confirms parts not available.
The vehicle described above has been unable to unlock by itself on a continuing, but not regular basis. This occurs upon leaving the vehicle on several occasion. Per the dealer request, we began recording the number of times and locations. The attempts to correct or define the issue by fiat chrysler america and blue water chrysler-dodge- jeep have garnered no corrective measures. I believe the compromises my family's safety as it remains uncorrected. The vehicle has been to the repair shop seven times for the issue. ....updated 11/18/15
During drive the car shuts down, I have taken it to the dealer, and they say nothing is coming up and they only have had it for 3 days, I told the dealership that it shuts down when it wants to.
Tl* the contact owns a 2014 dodge journey. The contact stated that while driving at 70 MPH, the vehicle stalled. The vehicle was able to be restarted. The vehicle also was shaking and would jerk while driving at 70 MPH. The vehicle was taken to an independent mechanic but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 10,000.
One of the biggest problem is the back doors not locking when in drive like they use to. My sons door didn't lock like normal (inside door child lock was locked too) but worse of all my car didn't even show that the door was open in the back and I didn't hear him fall out and it open and he fell out while driving, my check engine has been on and my outside temp on car dash reads 185 all the time, it loses power while driving, the radio also turns volume up and down and channels changes by itself. My wipes back and front sometimes go and don't turn off. My right fender is no longer on the car because when I got a flat aaa lifted the car from the under carriage and the fender just came off on one side like bolts weren't even place on there I bought this car for safety for myself and kids and this car is not safe and dodge won't help and I'm very upside down on it, im a recently divorced mom waiting for disability for my back. I can't afford to trade it with more money down. I paid a down 6500 and pay 400. Per month and never thought I would have to worry that my kid would fall out while child lock was on and when the doors should lock, . Now this new recall with the engine makes me worried to drive my three kids to school or anywhere for that matter.
Driving at any speed the power to the stereo console/informational, control center and the center console intermittently loses power. Not set situation, speed, weather. Took to dealership in which we bought it from button motors in kokomo, in. They stated they couldn't duplicate the problem and gave us the car back. To this day and my mileage is now 25,000. The problem is still happening.
Tl* the contact owns a 2014 dodge journey. The contact stated that the vehicle stalled after it was started. The vehicle was able to restart after numerous attempts. The check engine warning indicator illuminated. The contact received notification of the federal safety agency campaign number: 15v431000 (engine and engine cooling); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was unknown. Updated 11/09/15*lj updated 11/18/15.
The entire vehicle lost all power temporarily as we were driving.
The vehicle erupted into flames while sitting in the driveway. The car was off and had not been driven for about 12 hours. The vehicle had been into the dealership several times for the radio, navigation, back up camera shorting out while coming to a stop. The night before the fire the vehicles back up camera shorted out and came back on while reversing out of a parking spot. We were going to take the car into the dealership for this problem on 08-06-2015. The neighbors came and got my wife and children out of the house and called the fire department. I have pictures of the fire and all service records of the vehicle leading up to the fire.
Tl* the contact owns a 2014 dodge journey. The contact stated that when the key fob was left in the vehicle, the vehicle automatically locked and unlocked independently. The failure recurred multiple times. The vehicle was taken to the dealer, but the failure was not duplicated. The vehicle was not repaired. The approximate failure mileage was 13,000.
Tl* the contact owns a 2014 dodge journey. The contact stated that the key fobs failed and the vehicle would lock independently. On one occasion, the contact left the keys in the vehicle accidently while an infant was in the vehicle. The vehicle locked independently and failed to unlock. As a result, the contact shattered the front passenger side window. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 97,050.
The vehicle doors will often unlock after leaving the vehicle. The doors are locked, the doors are closed and when about 3 feet from the car, sometimes the doors will unlock themselves. This happens intermittently. The key fob is in the drivers pocket, by itself.
Bought this wonderful (not) car to replace my minivan. Within the first month, when I would put my cell phone in the "cave" under the radio, the radio would scan. Did this multiple times and eventually when I opened the doors (a couple of times), the radio actually muted,,,,they checked it out and they replaced the radio, then something else to do with the radio....butttt, it still does it. Mentioned that while driving through country roads, the read end gets loose. After he asked me 1) do you drive fast through on the country roads and 2) do I live in in the country (both no answers), they "checked it out" and bam....new shocks on the back. Kinda miffed that they questioned my driving ability actually. I told them that the transmission seemed to shift weird. They checked it out and said there was an "upgrade" that could be done, and they did it. Seemed to work for a while, but it is doing it again. Turned the rear wiper on and off (light rain) and it kept going. I did not push the washer option, and know how to work a rear wiper, but when I mentioned that to them, they looked at me like I was an idiot and explained how the washer option works. But of course, they could find nothing wrong with it. With my next oil change, they are checking on the creaking sound that it makes while driving on bumpy roads at slow speeds....they think that it is the bearings in my leaf spring, but sounds like when we had to replace a strut on my van. All in all, I like the room and setup of the inside of the car, but boy....I have never paid so much for a lemon in my life!! And....guess who didn't buy the extended warranty????? You guessed it.
I purchased this car in feb 2015. Family and I drove 900 miles from ga to nj for a funeral. The car would not start, no lights, power steering, nothing! The non-chrysler dealer blamed chrysler and chrysler blamed the non-chrysler dealer. Chrysler roadside picked up the car saturday morning and took it to a nj chrysler dealer for repair. My family and I had to return to ga on sunday night. No one provided us with a rental car to return home. We had to secure/pay for a rental vehicle on our own. On monday (2 days later) the nj chrysler dealer had not looked at the car. On tuesday (3 days later) the nj chrysler dealer told me it was the bcm (body control module) = one of the computers and the part was on backorder with no eta. This car had 18k miles and a 2014 when I bought it less than 4 months earlier. I called chrysler warranty that assigned a case manager. On wednesday (4 days later) case manager contacted me to submit my receipts for rental car reimbursement, they have a rental car for me in nj and not ga, and trying to expedite backorder part. I told the case manager that I don't need the rental in nj, I need it in ga. Have not heard from her since. I am so disappointed in the lack of quality customer service I received from the everyone involved. I am afraid to drive this vehicle from nj to ga as what is being told to me will be the case in order for me to get the car back. This car is still under warranty and provisions should be made to accommodate me for the repair and inconvenience. I have not received either from chrysler corporation or the non-chrysler dealer. I will never by a chrysler or recommend it to someone.
Tl* the contact owned a 2014 dodge journey. While traveling at an unknown speed over a pothole, which caused the vehicle to lose power, shut off, and flip over more than five times. The contact mentioned that the air bags did not deploy. A police report was filed. The contact sustained a whiplash, a punctured lung, a bruised body, and a brain injury which required further medical attention. The passenger sustained whiplash and minor bruises to the body. The vehicle was not inspected or diagnosed. The vehicle was destroyed. The manufacturer was not notified of the failure. Updated 6/4/15
While driving my car my radio would black out at first I thought I was going crazy then at random points and speeds over the next few weeks my radio screen would go out for a few seconds and turn back on then it turned into the heating controls and now I have had the radio replaced but it still blacks out and now my heat has started turning on by it self I am afraid that my car may gradually start to just turn off.
Our dvd/navigation system randomly powers off and restarts while we are driving. The system has been "updated" and has been completely replaced the dealership but the problem continues to occur. We have had this issue addressed 3 times and our vehicle is in the dealership again right now.
Thursday feb 26 2015' 6:00 pm noticed engine light on friday feb 27 - 8:00 am take car to village chrysler' ajax for assessment make appointment for sat feb 28 2015 at 1:30 pm to assess engine light on ok to drive car per village chrysler ajax service advisor. Friday feb 27 - 8:00 pm during drive to/from work: computer message: 1. Remote start disable 2. Noticed car will not shift into 6th gear on hwy. Home from work: noticed engine oil on driveway, pull in and check oil no oil on dip stick, engine oil all over engine and ground. Unknowingly I drove the car for ~150 km with no oil! Sat feb 28 - 1:00 pm add 3 liters of oil to take car to village chrysler ajax service results: 1.engine light codes: no explanation of codes from village chrysler ajax service advisor. A.code: p06dd stored engine oil pressure control circuit stuck off b.b156d-00 stored low voltage differential signal (lvds) video cable- 2.no details of my explanation of my sequence of events on service order! 3.oil adapter housing leaking (cracked manufacture design issue) 4.replaced adapter housing: part#: 68105583-aa c/w associated parts under warranty - known issues with cracking housing. 5.when asked if any engine damage while driving with no oil - village chrysler ajax said guaranteed no engine damage because at least one liter on oil was still circulating in engine! Bs. 1.now I'm concerned this will happen again and possibly cause a fire while driving on the hwy... 2.plausible damage to engine as a result of unknowingly driving all day with no oil in engine! 3.I don't feel safe in this car!
Tl* the contact owns a 2014 dodge journey. The contact stated that when locking the vehicle and exiting, all four doors unlock independently. The failure occurred multiple times. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 500.
Roughly 1 month after purchasing vehicle the radio screen would fade out and turn black. After several visits and updates at the dealership, we involved corporate who instructed the dealership to replace the radio. The vehicle is still having similar issues, but now the entire dash, air/heat, and radio will shut off for a brief second and then the radio will power on. Corporate is still involved and now they are saying they had not replaced the radio, but the touchscreen. Now, we have yet another rental. Our vehicle has begun shocking passengers as they exit. This is not a tiny shock, but a painful jolt that impacts the passengers on a regular basis. The process of getting my new vehicle properly fixed has been a complete nightmare. I have been a dodge customer for years, purchasing several vehicles, but never again. The lack of customer service is a joke and I am concerned for the safety of my family while driving this vehicle!
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