The passenger headrest burst open in its own with no incident causing it to do it.
2015 Dodge Journey seats complaints
Page 2 of 4: complaints 11 to 40 of 90, newest first, as owners wrote them.
Drivers seat head rest deployed at a stop light which caused my head to jerk forward.
Front passenger headrest deployed for no reason and it cannot be put back. Will be taking to dealership. Seems to be a common issue.
My driver side headrest popped forward. Apparently this is a safety feature if you are in an accident, I have not been in an accident. I noticed on 8-28 the headrest felt different while driving and when I got to work I looked at it and the front of the headrest was detached. After looking online this has happened to many dodge owners, I’m glad it didn’t happen while I was driving.
Spontaneous deployment of active head restraint of passenger side of vehicle occurred. The passenger seat was occupied when spontaneous deployment occurred which caused passenger to experience head and back pain. The deployment of active head restraint was not the result of collision as the active head restraint spontaneously deployed while the car was in motion. No safety dash features predicted the spontaneous deployment of head rest.
Went car this morning and notice the front passenger head rest was pop/broken. There are no accident, hit misuse to car. This is a family car.
The front passenger seat head rest has snapped open or apart while it was parked & no one in the seat. It appears there is a broken clamp or snap that holds it together. This seems like it could be a safety hazard if there was a collision, the headrest might push a passengers head forward instead of restraining.
Driver seat headrest deployed without any accident or driving.
I was driving and I had a passenger. We were just driving like normal. All of a sudden the passenger headrest snapped. It was pretty loud. The pieces inside the headrest are broken and will not snap back together. Luckily there were no injuries despite the force when it broke.
While my car was stationary, my passenger headrest safety mechanism (or Active Head Restraints (AHR)) deployed. The soft piece of the headrest unexpectedly and violently popped out from the plastic unprompted. Luckily, nobody was in that seat, but the noise startled me so badly I thought I was hit. Upon inspection, two PLASTIC clips that hold the strap in place had snapped and broken, releasing the mechanism. I promptly called a Chrysler dealer and they scheduled me for a warranty replacement. The serviceman said this is a known issue, and that a lady suffered this same issue a couple weeks ago but on the driver's side. He said that although this is a known issue, there is no recall. When asked if I could have the driver's side preemptively replaced, he said it would have to be at my expense. If I had been driving and it happened on the driver's side, I likely would've gotten into an accident and/or been injured. If this is a known issue (and if you research online, it is), why is there no recall? What if this causes a crash and death?
The Passenger Head Rest Exploded While Driving Scared Me Like To Had And Accident Glad No One Was Sitting In It They Could Have Been Injured Made A Loud Boom Shook The Car I Have PTSD From Vietnam Did Not Help None At All
Headrest just popped open, the 2015 journey is equipped with headrests that open upon impact to reduce whiplash and protect the neck. My driver side one popped for no reason while driving, which can be a dangerous situation if moving or on the highway.
The headrest deployed while parked in my drive way. It’s supposed to be a safety feature for accidents but I’d the drivers side deploys next when I drive it will cause an accident. I am now uncomfortable driving unsure of when it will happen again.
On Nov.18,2021 while driving my 2015 dodge journey suddenly felt like something slammed into the back of my driver seat, and into the back of my head. Come to find out my headrest airbag deployed. I feel this should be repaired at the expense of manufacturer. It is a defect that can cause injury to driver. I was not in an accident was just driving down the road. I have had pain in my neck and head since this occured.
We went to get in our vehicle and the headrest had deployed while no one was in the vehicle. It has not been in an accident.
I was just driving and the head rest came apart on the front passenger side. I can’t get it to go back together.
The passenger side front seat headrest deployed for no reason while sitting parked in a parking spot!
The headrest on both driver and passenger seats that are supposed to deploy in case of an emergency have deployed due to a broken pin holder that is made of plastic. The latches are still locked yet the pin that the latches hold on to has broke free from the holder rendering the safety feature useless and costing $575 to replace per seat.
While driving in a heavy downpour, the front passenger head rest deployed into automatic restraint position. Vehicle speed was below 30 mph and nothing but rain was impacting the vehicle. Thankfully no one was in the seat at the time or this could have caused a head injury to an unsuspecting passenger.
Leaned seat forward to clean behind, headrest deployed and won't reattach.
My car's passenger side headrest deployed while I was sitting in a parking lot. I was the only one in the car and hadn't touched anything. No crash and no warning lights beforehand.
I was sitting in passenger seat talk to my family. Vehicle was in parking and the head rest popped open. Causing my head to jerk forward. No one touched head rest it just popped open.
Driver seat headrest deployed. Thank god I was not in car when it happened. I noticed my head was uncomfortable driving when I looked I see it wide open!! I was not in a car accident or anything at all. I just got this vehicle july 2020! This is obviously a defect and a dangerous safety hazard!! Thank god my kids and I were not in vehicle. I need the dealership to fix their defective vehicle immediately!!!
I was driving and my driver's side headrest deployed. The following week my son moved the seat to vacuum and the passenger side head rest deployed.
Started vehicle as normal. Pulled out of driveway on to residential street and head what sounded like something hard hitting the side of the vehicle. When I had the chance to stop and investigate it was noticed that the front passenger side headrest had deployed
I was sitting at a stoplight on my way home from work. The headrest made a strange cracking sound, and then popped forward without warning.
I went out to the car one morning and the driver headrest had popped open.
Was driving down a new road at 35 MPH with no potholes and my driver side headrest exploded and struck me in the back of the head. Now there are broken pieces within the assembly and it will not close back! It now pushes my head forward while *dt consumer stated he reached out to dodge/chrysler dealership. Vehicle is not covered under warranty nor is there a recall for this issue.
My passenger side headrest randomly deployed while I was driving. Can't reset it or push it back in. Scared me half to death on the freeway
I was driving home from picking my son up from school. After my son got in the vehicle and we began to drive off the front passenger side headrest deployed. We were just leaving the school campus and turning on to the city street in front of the school. We have not been able to put the headrest back into it's correct position. This happened on or around the 02.27.20. We did not have time to check into having it fixed/corrected before covid-19 hit.
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