Passenger head rest popped apart while driving and will not close.
2016 Dodge Journey seats complaints
Page 2 of 2: complaints 11 to 36 of 36, newest first, as owners wrote them.
My driver seat headrest had deployed somehow without getting into an thankfully I wasn't driving but I noticed it when I got into my car. The headrest also doesn't go back into place it seemed to have broke the clamps that hold the silver pole and the clamps that hold the silver pole is also locked.
The driver's headrest in my 2016 Dodge Journey has deployed and will not reset. The plastic pieces that hold the metal bar have broken. I have read about many other owners of Journeys, that are experiencing the same issue, yet there is no official recall. I have not taken it to be inspected.
The passenger side active head restraint (AHR) burst open injuring the owner who was sitting in the passenger seat while the vehicle was moving. There was no rear end impact and there was no reason for the AHR to malfunction.
The other day I noticed my air bag warning light was on on my dashboard. I had my car hooked up to run the codes for the dash lights. It came back as the airbags in the drivers and passenger headrests had popped or started to pop. I had the headrests looked at and the black plastic cover on the back of it is partially coming off. There is a gap between the front of the headrest and the back of the headrest, big enough my finger can fit through. I was not in a car accident or anything like that, my car was parked for a few days and when I went to drive it, this is how I found it.
While driving, the front passenger headrest just deployed and sprung forward, hitting my son in the back of the head
Front passenger headrest popped out of no where and won't go back into place. It snapped and broke, scared the living daylights of my child. No crash. Car was parked and we were putting items in the trunk.
Headrest (seat driver side) deployed for no reason while car was parked in garage and turned off.
The contact's son owns a 2016 Dodge Journey. The contact stated while her son was driving approximately 40 MPH, the headrest was deployed. The driver pulled over safely but could not reattach the headrest. The driver was not aware of any warning lights were being illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was unknown. The VIN was not available.
Sometimes when I turn my car on the front screen won’t turn on it will stay black, when I go to back up my rear view camera won’t work, sometimes my two front windows won’t roll down, my defroster won’t turn on in the front, my blowers used to work where I was able to switch them to defrost, just face, or feet but it’s just stuck on one setting and my passenger side blows hot air when the AC is on. In winter it’s hard to see out my front window even when I let the car warm up, it will fog up while I’m driving and it causes me not to see and could potentially cause a major accident, also in the summertime when I need the AC for my children and it’s not working properly can effect them as well, my car definitely should be on the recall list for several things that have been recalled, I feel unsafe to drive it especially with my babies in the car. It’s my only transportation for anything! Along side with my AWD light flickering on and off and causing my car to slow down and not accelerate, it feels like it’s going to stall and would not be good in the middle of traffic.
Passenger side head rest popped out while driving. When it popped there was also a loud noise.
Headrest randomly deployed. No accidents nor apparent reason.
For no reason while the vehicle was parked, the driver side headrest popped out and now the air bag sensor light is on.
Passenger seat head restraint popped open just sitting in my garage prompting airbag light.
I I sat down in the passengers seat and adjusted the seat back. When I leaned back the head snapped out with a degree of force and hit me in the back of the head. It appears to be broken as it will not go back in to place and remain there. The car was in park at the time and was not hit or bumped by another vehicle.
Passenger side head restrain is deployed/broken. Came out to car in morning and head restrain was split open. Appears to be broken tabs and cannot be reassembled. Now have a broken head restrain on passenger seat. Seems unsafe. Not moving, not not occupied.
While my car was parked in the drive way at my house, the passenger side head rest restraint deployed when no one was in the vehicle. Parked the vehicle monday (11/23/2020) at 6:00 pm cst. Went to drive the car on tuesday (11/24/2020) at 11:30 cst and the head rest restraint on the passenger side front seat had deployed. There is no evidence of the vehicle being struck while parked.
Headrest deployed while driving. No crash no one in passenger seat or behind it. Driving in city on a straight street. Upon further investigation it appears a small plastic piece that holds a pin has broken off.
Put head back on head rest & it just deployed/came open.
Drivers active headrest deployed while car unoccupied.
My son exited the passenger side front seat and the headrest deployed. We weren't involved in an accident. We had just parked the car. I reversed into the parking spot, put the car in park, and we exited the car. I heard a thump when we closed the doors. When I opened the door to see what happened, the headrest had sprang forward.
The headrest popped out and won't go back in while I was driving on the highway. No sudden stop. Just driving as usual and it popped out and will not go back in.
Was just sitting there on a turning lane when all of sudden felt this whopping hit in the back of my head thought I had gotten rear ended put was not hit noticed then that the headrest had deployed causing dizziness and blackout
My headrest deployed on its own. I woke up in the morning went out to the car to go to the store and the headrest on the passenger side has deployed making it pop out from the back piece. The car was parked in the driveway and no one was in the car when it happened.
While drive the headrest just deployed. Threw my boyfriends head forwarded. No bumps or accidents it just pop apart and threw him forward.
After being rear ended at a stopped position and pushed into another stopped vehicle in front, thus causing a double collision, the driver seat headrest completely ejected from driver seat. Driver seat adjustment bar caused deep tissue damage to legs. Third row seat split and separated seat surface from back support. Incident took place at a redlight for a left-turn lane from the highway to an intersecting road. Vehicle was struck by a minivan still maintaining full highway speed of at least 55 MPH. Images are available upon request.
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