The contact owns a 2018 Dodge Journey. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that occasionally the rearview camera image appeared upside down or distorted. The contact received notification of the federal safety agency Campaign Number: 25E052 (Back Over Prevention). The vehicle was taken to the dealer, where it was determined that the rearview camera needed to be replaced. The vehicle was not repaired. The dealer informed that the contact that the parts were not available. The manufacturer was not made aware of the failure. The approximate failure mileage was 132,000.
2018 Dodge Journey driver assistance complaints
Page 2 of 2: complaints 11 to 32 of 32, newest first, as owners wrote them.
The contact owns a 2018 Dodge Journey. The contact stated that while in reverse, the digital screen failed to display a rearview image as intended, and the image was distorted, flickered a black screen, or a signal error was displayed. No warning light was illuminated. The local dealer was contacted; however, the VIN was not under recall. The vehicle was not diagnosed or repaired due to the cost. The manufacturer was not made aware of the failure. The failure mileage was approximately 11,000.
The contact's husband owns a 2018 Dodge Journey. The contact stated that while in reverse(R), the rear-view camera image was either blank or upside-down. The vehicle was taken to a dealer, where the camera was repaired. Despite the repair, the contact stated that the failure had recently recurred. The manufacturer was notified of the recent failure, but informed the contact that there were no recalls on the VIN related to the failure. The manufacturer referred the contact to the federal safety agency Hotline to report the failure. Upon investigation, the contact discovered the federal safety agency Campaign Number: 18V398000 (Back Over Prevention) which was linked to the failure. The vehicle was not yet repaired. The failure mileage was 83,258
The contact owns a 2018 Dodge Journey. The contact stated while driving 25 MPH, the contact can a grinding sound coming from the rear brakes. No warning light illuminated. An independent mechanic was contacted. The vehicle was taken to an independent mechanic where it was diagnosed, however the diagnosis was unknown. The vehicle was repaired as the front brakes were repaired. The contact mention while attempting to reverse the vehicle the rearview camera takes a few mins to display an image. The contact was relating the failure to related to the federal safety agency Campaign Number: 18V523000 ( SERVICE BRAKES, HYDRAULIC) however, the VIN was not included in the recall. The contact was also relating his second failure to the federal safety agency Campaign Number: 18V398000( BACK OVER PREVENTION )however, the VIN was not included in the recall. The manufacturer was notified of the failure, and they sent a message stating her vin was not included in the recall. The contact was referred to the federal safety agency Hotline for assistance. The failure mileage was 61,200.
The contact owns a 2018 Dodge Journey. The contact stated while driving 25 MPH, there was an abnormal grinding sound coming from the rear brakes. No warning light was illuminated. An independent mechanic was contacted. The vehicle was taken to an independent mechanic where it was diagnosed; however, the diagnostic result was unknown. The front brakes were replaced, and the vehicle was repaired. The contact stated that while attempting to reverse, the rearview camera image was slow to be displayed. The contact related the failures to the federal safety agency Campaign Number: 18V523000 ( SERVICE BRAKES, HYDRAULIC) and 18V398000 (BACK OVER PREVENTION); however, the VIN was not included in the recalls. The manufacturer was notified of the failure, and informed the contact that the VIN was not included in the recall. The contact was referred to the federal safety agency Hotline for assistance. The failure mileage was 61,200.
The contact owns a 2018 Dodge Journey. The contact stated while driving 25 MPH, there was an abnormal grinding sound coming from the rear brakes. No warning light was illuminated. An independent mechanic was contacted. The vehicle was taken to an independent mechanic where it was diagnosed; however, the result was not provided. The front brakes were replaced, and the vehicle was repaired. The contact stated while attempting to reverse the rearview camera image was not immediately displayed. The contact related the failures to the federal safety agency Campaign Number: 18V523000 (SERVICE BRAKES, HYDRAULIC) and 18V398000 (BACK OVER PREVENTION); however, the VIN was not included in the recalls. The manufacturer was notified of the failure and informed the contact that the VIN was not included in the recalls. The contact was referred to the federal safety agency Hotline for assistance. The failure mileage was 61,200.
No accidents
There is a malfunction in the ABS module and it is so prevalent that it is making it hard to get the new/used part.
Rear veiw mirror camera started coming on late and then completely quit
The backup camera randomly works. When it does work, within minutes it slowly fades from a picture to a black screen.
The contact owns a 2018 Dodge Journey. The contact stated that while operating the vehicle with the cruise control activated, the cruise control failed to immediately deactivate, and the vehicle failed to decelerate while depressing the brake pedal. Additionally, while operating the vehicle, the rear-view mirror and back-over prevention camera failed and displayed a black screen, creating a visibility hazard for the driver. The cause of the failure has not yet been determined. The local dealer was notified of the failure, but no assistance was provided. The manufacturer was not contacted regarding the failure. The failure mileage was 190,000.
The contact owns a 2018 Dodge Journey. The contact stated while driving at night, the contact noticed that the headlights were significantly dim. The vehicle was taken to AutoZone, where the cause of the failure could not be determined. The contact had been driving with the high-beam headlights at night. Additionally, the contact stated while driving 35-45 MPH and depressing the accelerator pedal to merge into another lane, the vehicle failed to respond. The traction control warning light and an unknown warming light were illuminated. The contact stated that the failure had been recurring while driving 35-45 MPH, which required the contact to pull to the side of the road on each occasion. The contact stated that upon turning off and restarting the vehicle, the vehicle responded as needed on some occasions and the contact was able to drive safely; however, on other occasions, the failure recurred upon resuming driving. The vehicle was taken to AutoZone, and to the dealer; however, the failure could not be duplicated. Additionally, the contact stated that the rearview camera was inoperable while reversing. The vehicle was taken to AutoZone, where the failure could not be duplicated. The contact's husband replaced the rearview camera fuse, per the Owner's Manual instructions; however, the failure persisted. The vehicle was not diagnosed or repaired. The contact related the failures to the federal safety agency Campaign Numbers: 22V723000 (Exterior Lighting), 18V524000(Electrical System), and 18V398000 (Back Over Prevention); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 9,000.
The contact owns a 2018 Dodge Journey. The contact stated that while reversing, the back-over prevention screen failed to display an image. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 53,000.
The contact owns a 2018 Dodge Journey. The contact stated that the vehicle would not immediately start, and white exhaust smoke was coming from the vehicle. Also, the message "Coolant Low" was displayed although the coolant reservoir was full. The vehicle was taken to the local dealer who diagnosed that the head gasket was faulty. The head gasket was replaced but the coolant message continued to display. The contact also indicated that the back over prevention camera was faulty, and condensation was present inside the driver's side front headlight housing. The cause of the failure was not yet determined. The manufacturer was notified of the failure. The failure mileage was 65,000.
Back up camera stopped working just after manufacturer warranty expired. When car is in reverse the screen in the rear view indicates the camera isn't working
My backup camera doesn’t work at all! Just a black screen. so it doesn’t comply with the law… I can’t see to back up at all. If you google the 2018 journey it says there is a recall on the backup camera but when I put my vin number in it doesn’t pop up as a recall but this needs to be a recall and is very dangerous it hasn’t been inspected but it readily available if h would like to came inspect it. There was no lamps warning signs or anything?
The contact owns a 2018 Dodge Journey. The contact stated that while reversing, the back-over prevention screen delayed in responding, before going black and then returning to normal operation. Additionally, the vehicle failed to stop in a reasonable amount of time while depressing the brake pedal. No warning lights were illuminated. The vehicle was not diagnosed or repaired. The manufacturer was made not aware of the failure. The failure mileage was approximately 72,862.
The contact owns a 2018 Dodge Journey. The contact stated that after shifting into reverse(R), the camera image was upside down or the screen only showed static. The contact stated that the failure had become a recurring failure. The contact stated there was no warning light illuminated. The contact had taken the vehicle to an independent mechanic who determined that the back over prevention camera needed to be replaced. The vehicle had not been repaired. The contact was made aware of the federal safety agency Campaign Number: 18V398000 (Back Over Prevention) by the mechanic. The manufacturer had not been informed of the failure. The failure mileage was approximately 86,000.
The contact owns a 2018 Dodge Journey. The contact stated while reversing into a parking space the rear-view camera screen inadvertently turned black. There was no warning light illuminated. The contact stated that as she opened the hatchback, the rear-view camera functionality returned. The contact also stated that the interior lights of the vehicle remained on for a month. The vehicle was taken to the local Pep Boys auto store who diagnosed that the battery needed to be replaced. Then, the vehicle was taken to the dealer who diagnosed that no issues were found with the vehicle however, an unknown software was reprogrammed. The contact stated that the interior lights remained on and the vehicle was taken back to the dealer who diagnosed that the rear wiring system needed to be replaced. The contact stated that the vehicle was taken to another local Pep Boys who diagnosed that the battery needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to another authorized dealer to be diagnosed. The approximate failure mileage was 18,000.
Tl* the contact owns a 2018 dodge journey. The contact stated that the vehicle abruptly shook and vibrated at start-up with the traction control warning light illuminated on the instrument panel. The contact also stated the vehicle stalled without warning upon depression the accelerator pedal. The contact spoke to landmark dodge chrysler jeep ram (6850 mt zion blvd, morrow, ga 30260) where they informed him to tow the vehicle to dealer to have the vehicle inspected. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was 5.
My car started off with the engine light coming on and then soon after, as I slowed down and turned, my engine shut off, I lost all power steering, and the battery remained on. This has happened since many times and is completely random. (doesn't matter if I just started the car, I've been driving for 20 minutes, warm weather / cold weather, it just happens when it happens.) more recently, the tcs (traction control system) will turn on randomly. (I have footage of the road being 100% clear while this is on in my car.) it will not shut off once it turns on. It makes it so I can't speed up hardly at all which of course hasn't had the best outcomes on the highway. And along with that, if I'm driving and take my foot off the gas, the sputters quickly for a moment and jerks the car down as if the brakes lock for a moment. Lastly, the car recently made clicking noises and I'm having trouble with the gas filling up. (it says it's full when it's clearly not) I've taken my vehicle in before and they said they couldn't find anything wrong. I had to cancel a recent appointment due to the flooding in iowa but I'm afraid there is something far worse that they wont be able to fix, like last time. I'm sure this is a great vehicle, but I got a lemon for sure. There's currently 8,155 miles on the vehicle and I bought it new as of 10/01/2018. Clearly something is very wrong with the vehicle.
On 6/4/2018 I picked up my vehicle from the service department at my local dealership after taking it in for the ABS and traction control lights being on and loss of power. The dealership advised they did an update on the power control model and fixed a wheel speed sensor. While on the freeway about 9 miles away from the dealership the lights (ABS and traction control) came back on and the rpms went up. The vehicle was in cruise control and the vehicle had a 5mph loss in speed but went back up to 65mph with the raise in rpms. While going to exit the freeway and applying the brakes the cruise control would not disengage. I immediately placed the vehicle in neutral and turned the engine off and pulled to the right hand shoulde allowing the vehicle to coast to a stop.. After pulled over I applied the brake and placed the vehicle in park and turned the vehicle back on. The ABS and traction control lights remained illuminated. I called the dealership and was advised to bring the vehicle back and I advised I would bring it back in the morning and would not use the cruise control. This is now the second time the vehicle will be going to the dealership for the same issues which include the ABS and traction control lights being illuminated with the traction control and ABS not working, loss of power and high rpms and bluetooth not working (not a major concern). This is the first time the cruise control has failed to disengage and only my fourth time using cruise control as it is a new vehicle and I don't use it much on the freeway.
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