Ltr request status of 3/16/2004 ltr on behalf of jim osmundson (wa) re steering column defective on his 2000 dodge ram 2500 truck, ref es04-003096 /s/ brenner 4/21/2004.*mr while driving the steering box failed which caused loss of power steering. No injuries or accident occured as a resul of this failure. The dealer replaced the steering box, track bar and tie rod ends. The consumer is seeking reimbursement for the steering box and track bar.
2000 Dodge RAM 2500 steering complaints
Page 2 of 2: complaints 11 to 38 of 38, newest first, as owners wrote them.
Ltr fm [xxx] (wa) re defective steering column for a 2000 dodge ram 2500 series truck (VIN#[xxx]), no rec in es database of 1/20/04 ltr to odi re case no. #[xxx], reply/attn. [xxx] at the olympoa, wa ofc. *ph the dealer replaced the steering box, track bar and tie rod ends. The brake pads failed at 65,000 miles. *jb *sc information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Vehicle steering wheel had to be turned 3/4 of a full turn from center before the wheels would move.
In reference to a complaint (10053275) concerning failure of steering box, which LED to the loss of power steering capabilities on the vehicle. *la
While driving spindle arm for front wheels chewed up the wheel bearings on both sides. Consumer has to replace the spindle arm every 20,000 miles.
While driving the vehicle's power steering failed without warning. Please provide any additional information.
October 28, 2003 dodge customer assistance center p.o. Box 21-8004 auburn hills, mi 48321-8004 dear mr. Or ms.: I would like to acquaint your staff with the problem my 2000 dodge ram 2500 series with 4wd experienced last month at 128,000 miles. The vehicles VIN is:[xxx]. The problem concerns an early steering box failure which meant loss of the power steering assist disappeared. There was no damage to vehicle or person and since I was on a quiet rural highway it was a matter of routine to bring the truck to a stop and figure out what had happened. Your dodge dealer in vancouver, wa declined to help so the truck went to my tire and suspension dealer of long standing in camas, wa and they replaced the steering box, the track bar and the tie rod ends. Im not concerned about the tie rod parts as those are wear items. I do believe that dodge should help with my expense of the gear box and track bar replacement especially since I purchased the extended warranty when the vehicle was new even though it has run out. Obviously gear box failure should not occur at such a low mileage. *cb *js information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)
Steering locked up, was unable to turn front wheels.
Loose steering cant be fixed, lies and deception by chrysler and they always say could not duplicate the problem. Please look at www.dodgetrucksteeringproblems.com and help us
I purchased a used 2000 dodge ram 2500 4x4 a few weeks ago. Since taking ownership it has become extremely clear to me that the steering quality of the vehicle is extremely poor. The truck wanders all over the road and requires an excessive amount of corrections. I have had new tires put on and an alignment done. The problem still exists. I have let others test drive the vehicle and they all ask what is wrong with the steering.
While driving power steering system failure, caused loss of control.
While driving at low speed or low rpms there is a loss of steering . Dealer contacted, said it was designed that way.
While driving on state highway and without warning power steering locked up, causing vehicle to stop in middle of traffic. *ak consumer states that the right front center bearings exploded, throwing the vehicle up and down.
While driving 5-10mph, power steering pump and shaft broke off, took vehicle to dealer and dealer indicated that shaft sector broke also. *ak cosnumer stated the second power steering pump failed immediately.
I have had all kind of problems with the steering on this truck. It started at 6941 miles to much play in steering. A dodge dealer in cricleville, ohio replaced the tie rod-drag link. It didn't help. I went back to the dealer at 16000 and asked him to drive the truck. We went down a stright road and I told him to watch his hands on the steering wheel. He was moving the wheel all the time to keep the truck between the line on the road. He said it was normal with the dodge ram. I was mad when I left the dealer because I no better. At the time I worked for a semi truck manfacture,kenworth in chilliothe, ohio. When we would take these semis for test drives the steering was excellent. No play at all.at 22986miles I drove the truck to another dealer in columbus, ohio. Same problem but they inspected and replaced the steering column. No help. At 26046 miles took the to same dealer same problem replaced the steering column coupler and intermediate shaft. Also had a tran leak . Replaced transfer case output seal. No help. Same dealer at 29875 miles same problem but they adjusted pitman arm? And replaced rear axle housing seal. No help. At 33696 miles same problem but now I'm loosing power steering sitting still and another trans leak. Same dealer replaced output shaft seal, replaced steering coupler, adj pitman arm. No help at all!!!!!!!!!!! I got the guy who work on the truck and told him to look at the play on the steering wheel just sitting there. He said he called the tech line for dodge and told me there is nothing they can do about it. I called dodge that day told them what was goin on and they said they would keep it in there computers. Unbelievable!!!!! I called a dealer in mt. Steering ohio. Did not want anything to do with the truck. However I talked the service manger into putting a new power steering pump on my truck. He ordered a pump for a 2000 dodge 2500 but when they went to put it on the shaft was different on that pump . I have a 2001 pump on a 2000 truck.*
No summary listed for above vehicle.
Steering becomes almost impossible to turn when backing or moving forward slowly. It happens in cool to cold weather. Was told by dealer that factory says this is normal condition. This can create a hazard when turning a corner and steering won't turn.
Steering problems pulls right after purchase, complained about engine pinging and reving soon after buying, had steering componets replaced, truck has just turned off several times no restart, have had transmission complaints from 3 mos after bought they finally fixed once it went totally, 45 days later its again almost gone again,I contineuly complained about engine ping and truck dragging they kept saying nothing wrong until it finally went the engine and trannie is related bad tranie was makin engine drag and ping.
No summary listed for above vehicle.
Steering wanders always fighting todrive,the speed control never keeps an even speed transmision is always shifting and most times will not shift back to 4th gear after climbbing ahill,the transfer case makes a whining noise at any speed or gear all together this truck gets 5.5mpg hwy and has no power it is rated for 8,000 pounds trailering and I cant tow two snowmobiels reported to attny. Gen . Following up on lemmon law proceedings . Just wanted my findings noted so the general public is aware of these problems. Becouse chrysler sais they are not...but funny how I found three other people w/same problems and have already had ther trucks bought back by chrysler. In my area alone!makes ya think.... I hope.
While driving truck pulls badly to right. Dealer told consumer it would straighten up. Consumer states there suppose to be a recall on vehicle.*ak the right front wheel assembly fell off due to weld failure. The vehicles surges forward randomly. There was smell of fuel inside the cab when windows are up. The steering box had failed and replaced. Tie rods and motor compartment seal failed. The customer had returned the truck to the dealer because of numerous problems.
Vehicle wanders do to the steering at any speed. Dealer says manufacurer instructed them to adjust it 4 degrees in the alignment. Steering box has been replaced, but it doesn't help with the problem.
Steering on this truck is loose.took it to dealer and service writer said they changed the steering on the new trucks and it will never drive like my 199dodge 4x4 did.I have side to side play in the pitman arm that comes from the lower bearing in the steering box.have talked to lots of other owners who have the same problem.I have had the truck to a front end shop and had the alignment checked and it meets factory specs.the truck likes to wander all over the road,steering feels dead in the middle and you can feel a funny bind in it when taking a curve on the interstate.it makes you over correct because you wonder if anything is connected to the sterring box or not.towing a trailer makes it even worse.it is a diesel so I think you should be able to tow with it at least that is why I bought it.thanks
While traveling at 22mph and trying to make a turn steering wheel locked up, and consumer was unable to make turn. Dealer has been notified. Please provide further information.
Power steering pump failed. (attorney for client). Yh
Power brakes and power steering failed and dumped fluid onto ground. Dealer was unable to duplicate the defect. Consumer has filed # 7045909 with chrysler. Manufacturer said that it was probably the vacuum system that this vehicle does not use on the 4 wheel anti-lock brakes. *ak.et.
While driving vehicle severely pulls to the right or left without warning. Dealer replaced the gear box which did not correct the problem. Please give any further details.
It would be of great help to all year "2000 dodge ram" buyers if the. No safety defect listed in the summary.
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