Tl* the contact owns a 2012 dodge ram 2500. The contact stated that the federal safety agency campaign number: 13v529000 (steering) had surpassed a reasonable amount of time for repair because the part was not available. The contact felt it was unacceptable for the manufacturer to have the necessary parts on backorder. The manufacturer was alerted of the issue. The contact had not experienced a failure.
2012 Dodge RAM 2500 steering complaints
Page 4 of 5: complaints 71 to 100 of 109, newest first, as owners wrote them.
2012 dodge ram 2500. Consumer writes in regards to tie rod recall notice issues. *smd the consumer stated he took the vehicle to the dealer, after receiving a recall notice. But, when he arrived he discovered it was purely a determination check and his vehicle, in fact did not need to have the replacement part installed. The service advisor informed the consumer to bring the vehicle back in 3 weeks when the part arrived. The consumer numerous times, only to be told the parts were still not available.
Regarding recall notice effective jan 6 2014 n49/the federal safety agency 13v‑529 contacted dealer numerous times they say no parts available from manufacturer meanwhile I continue to drive vehicle with this defect present I feel like the dealership and the manufacture are not taking this problem seriously!
Tl* the contact owns a 2012 dodge ram 2500. The contact stated the federal safety agency campaign number: 13v529000 (steering) had surpassed a reasonable amount of time for repair. The dealer stated the part was not available for repair and decline to provide part availability information. The manufacture was not alerted of this failure. The vehicle was not repaired. The contact had not experienced a failure.
Tl-the contact owns a 2012 dodge ram 2500. The contact stated that the federal safety agency campaign number 13v529000 (steering) had exceeded a reasonable time for repair. The contact received the first letter december 2013 and a second notice was recently received however the dealer advised the tie rod assembly was received one per week and the contact had to be placed on an eight months waiting list. The vehicle did not experience the failure. Li
I am a marine stationed aboard mcas new river in jacksonville nc. I had just dropped my son off at his babysitter. I arrived at work and as I was pulling into my parking spot I noticed that my truck would not turn. I came to a stop just before I hit the truck next to me. I put the truck in reverse and I noticed a dragging sound coming from the front of my truck. I got out of the cab and checked it out. That is when I noticed that the left tie bar had sheared from the ujoint. I was lucky that I was not driving at a high rate of speed while my son was in the truck when this happened. To survive 4 deployments to iraq but to only get killed by a broken bolt. When I dropped it off I was told that it would get fixed with the same hardware that failed in the first place because they new parts were not available. I am a helicopters mechanic and I am not new to safety and quality maintenance so the idea of putting the same part on that failed before does not seem right to me. If it were something in the entertainment system or maybe the comfort control, I could see something like this being done. Not the steering!!! We are being told that I would not be able to have courtesy vehicle from the dealer because they don't offer them because of recalls. So they tell me that they will fix my truck with recalled parts and give it back to me to drive until parts come in. Really!! So I risk the lives of my family members cause dodge wants to safe a buck. I don't believe that I am responsible for this and dodge should stand behind the product it produces. This is a safety concern that must be addressed. It leaves me and other families no choice but to drive a dangerous vehicle.
Tl* the contact owns a 2012 dodge ram 2500. The contact received notification of the federal safety agency campaign number: 13v529000 (steering ) in december 2013. The vehicle was taken to the dealer to get repaired but the parts were unavailable. The vehicle was not repaired. The manufacturer was notified. The contact had not experienced a failure. The VIN was not available.
Tl* the contact owns a 2012 dodge ram 2500. The contact received notification of the federal safety agency campaign number: 13v529000 (steering ) in december 2013. The vehicle was taken to the dealer to get repaired but the parts were unavailable. The vehicle was not repaired. The manufacturer was notified. The contact had not experienced a failure. Updated 05/12/14*lj the consumer stated as of april 23,2014, the vehicle still hasn't been repaired. Updated 05/14/14.
Tl* the contact owns a 2012 dodge ram 2500. The contact stated that he received the federal safety agency campaign number: 13v529000 (steering) in december 2013. The vehicle was taken to the dealer but the parts were unavailable. The vehicle was not repaired. The manufacturer was notified. The contact had not experienced a failure.
Tl* the contact owns a 2012 dodge ram 2500. The contact stated that she attempted to have her vehicle repaired under the federal safety agency campaign number: 13v529000 (steering) but was informed that the parts were on back order. The contact felt that since the failure was reported in november of 2013, there should be a remedy available before march of 2014 and that the manufacturer had exceeded a reasonable time for repair. There are no failures at this time.
Tl* the contact owns a 2012 dodge ram 2500. The contact stated that in december 2013, she received notification of the federal safety agency campaign number: 13v529000 ( steering ). The contact attempted to have the vehicle serviced on numerous occasions but the dealer stated that parts were unavailable. The vehicle was not repaired. The manufacturer was notified. The contact had not experienced the failure.
Shortly after pulling into traffic on highway 290 heading west the truck made a sharp right. The truck could not be steered or controlled. Observation under the front end revealed the left front tie rod was broken. The passenger side front tire was straight and the drivers side tire was pointed 90 degrees to the front of the truck.
Chrysler issued recall #n49/the federal safety agency 13v‑529 on jan. 6, 2014 for a defective left tie rod ball stud that may cause loss of control of the vehicle while in motion. I contacted my dealer immediately and was told I would be put on a waiting list for the part which was not available at that time. After checking with the dealer multiple times since jan. 6, I have still not received the repair to my vehicle and was told that chrysler would only send one part per week per dealer. This is unacceptable. Chrysler has not offered alternate transportation while one is waiting forcing one to either park their vehicle until the part arrives or be forced to drive a vehicle that may lose control of the steering at any time causing possible injury to the operator or others . I called chrysler's recall assistance center on march 3, 2014 and was told there was nothing they could do except open a case file.
Tl* the contact owns a 2012 dodge ram 2500. The contact stated that the federal safety agency campaign number 13v529000 (steering) had exceeded a reasonable time for repair. The dealer advised that they could only order one tie rod end per week and he was placed on a waiting list that could possible exceed several months. The contact had not experienced a failure.
Tl* the contact owns a 2012 dodge ram 2500. The contact received notification of the federal safety agency campaign number: 13v529000 (steering) and stated that the part needed to repair the vehicle was unavailable. The dealer was unable to provide an expected date for the part to become available. The manufacturer was not made aware of the problem. The contact had not experienced a failure.
I received a recall notice on my vehicle for a "left tie rod ball stud on your truck may fracture under certain driving conditions". It went on to say that if it broke while operating the vehicle a crash would most likely occur. I called both dodge dealers in colorado springs, co and tried to schedule the repairs for my truck. This is the only vehicle we have. I was told by both colorado springs dodge and perkins motor city dodge the chrysler is only sending one part per week per dealership!!! There are over 350 people on the list at colorado springs dodge and 58 at perkins dodge. If chrysler is only sending one part per week, it could be would be over a year from now before my vehicle is repaired! This is totally unacceptable!
Tl* the contact owns a 2012 dodge ram 2500. The contact stated that the federal safety agency campaign number: 13v529000 (steering) had surpassed a reasonable time for repair. The dealer stated that the part was not available. The manufacturer was not contacted and the contact was unable to have the recall service performed to date. The contact had not experienced a failure.
Tl* the contact owns a 2012 dodge ram 2500. The contact stated that he attempted to have his vehicle repaired under the federal safety agency campaign number: 13v529000 (steering) but was informed that the parts were not available and the dealer was only receiving one part per week. The contact felt that since the failure was reported in november of 2013, there should have been a remedy available before february of 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair. The contact had not experienced a failure. Updated 03/31/14*lj the consumer was placed on a waiting list. Updated 04/01/14
Received notice of safety issue with steering components and was told it would be more than a year to warranty the problem. This is not acceptable as this is a safety issue and we tow with this truck!!!! Further more I tried to call the [xxx] # and got nothing but a sales pitch and when answering not interested I was hung up on twice! Why are government lines being used for sales pitches rather than service? Because of this I have not been able to file a complaint. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
I have not had an accident, but there is serious potential for one. Regarding chrysler safety recall n49 / the federal safety agency 13v‑529: this is a recall for a serious problem that can affect the vehicle's steering. Two different dodge dealers have told me that they can only order a few parts each week. Here in susanville, ca, there are at least 37 trucks on the repair list, and chrysler can only deliver 1 part per week! The last person on that list has to wait 9 months to get his truck fixed. In the meantime, we all have to drive on mountain roads and risk losing our steering. This is atrocious.
Tl* the contact owns a 2012 dodge ram 2500. The contact stated that he received notification of the federal safety agency campaign number: 13v529000(steering). The contact stated that he was concerned for his safety when driving the vehicle because the parts needed to complete the repair were still not available. The manufacturer was made aware of the failure. The contact had not experienced a failure. The current mileage was 3,000.
Tl* the contact owns a 2012 dodge ram 2500. The contact received notification of the federal safety agency campaign number: 13v529000 (steering) and stated that the part needed to repair the vehicle was unavailable. The dealer was unable to provide an expected date for the part to become available. The manufacturer was made aware of the problem. The contact had not experience a failure. Updated 04/17/14
Tl* the contact owns a 2012 dodge ram 2500. The contact attempted to have the vehicle remedied under the federal safety agency campaign number: 13v529000 (steering) however, the contact was informed that the parts were unavailable. The vehicle was not repaired. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2012 dodge ram 2500. The contact stated referenced the federal safety agency campaign id number 13v529000 (steering) and stated that the required part was unavailable to perform the repair. The dealer stated that the part would not be available until april of 2014. The manufacturer was notified of the problem. The contact had not experienced a failure.
Tl* the contact owns a 2012 dodge ram 2500. The contact received a the federal safety agency recall notice for campaign 13v529000 (steering) and the part will not be available for the six weeks. The dealer and the manufacturer was unable to provide an expected date for the part to be available. The manufacturer was made aware of the problem. There are no failures at this time.
Tl* the contact owns a 2012 dodge ram 2500 . The contact referenced the federal safety agency campaign id number 13v529000 (steering) and stated that the part needed to service the vehicle was unavailable. The dealer advised that one remedy part per week was being sent by the manufacturer to perform the repair. The manufacturer was notified of the problem. The contact had not experienced a failure.
Tl* the contact owns a 2012 dodge ram 2500. The contact received notification of the federal safety agency campaign id number 13v529000 (steering), however the contact was unable to have the vehicle serviced under the recall because the remedy part was unavailable to perform the repair. The manufacturer was not notified of the problem. The contact had not experienced a failure.
Tl* the contact owns a 2012 dodge ram 2500. The contact stated that the federal safety agency campaign number: 13v529000(steering) has surpassed a reasonable time for repair. The dealer stated that the part would not be available for at least another year because the manufacturer was only issuing one repair kit per week. The manufacturer was not notified. The contact had not experienced a failure.
Tl* the contact owns a 2012 dodge ram 2500. The contact received notification of the federal safety agency campaign id number: 13v529000 (steering). The contact attempted to have the remedy performed however, the part was unavailable. The dealer was not able to advise when the part would become available. The manufacturer was notified. The contact had not experienced a failure.
Tl* the contact owns a 2012 dodge ram 2500 hd. The contact was driving 30 MPH when the left side tie rod end snapped and caused the left side of the vehicle to collapse. The vehicle was towed to the dealer where the contact was awaiting diagnosis of the failure. The vehicle was not repaired. The manufacturer was notified of the incident. The approximate failure mileage was 48,000. ..updated 02-28-14 *bf updated 03/18/2014
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