6-28-2008 discovered fire in our 2002 dutchmen lite travel trailer. Upon inspection I found the microwave oven running and was the source of the fire. 7-3-08 realized our microwave was the subject of the federal safety agency recall number 03e044000. It is a samsung model# mr5491g manufactured february 2002. On 7-3-08 I also called the samsung company and informed them of my misfortune. I've sent samsung pictures and estimates of damages per their request, as well as removing the oven from the trailer and driving it 50 miles one way to their nearest service center for repairs. They have since informed me that it is not repairable. I'm very frustrated waiting on their claims department to respond. We are missing our much cherished camping season and I don't know what steps to take short of hiring a lawyer, which isn't in my budget. Please help. What do I do next. Samsung claim number for my case is 3000160265. If you can help I would appreciate it.
The worst 2002 Dutchmen Lite problems
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Recalls 2
Equipment
- What is wrong
- Dutchmen is recalling certain model year 2001-2002 fifth avenue, signature, and model year 2003-2004 colorado recreational vehicles equipped with dimplex electraflame, symphony, or optiflame branded electric fireplaces, stoves, and fireplace inserts. The plug in remote control receiver for the fireplace can overheat.
- Risk
- An overheated receiver could cause a fire.
- Remedy
- Dutchmen is working with dimplex and dimplex will provide owners a free replacement plug-in remote control kit. The safety recall began on january 28, 2011. Owners may contact dimplex north america customer service at 1‑888‑346‑7539.
Recall number 10V428000 · Recall details
Equipment: recreational vehicle/trailer
- What is wrong
- On certain travel trailers equipped with samsung microwave ovens, these ovens were produced with a defective panel. An electrical short can occur between circuit patterns on the membrane panel, especially overlapped by a "jumper" or jump wire. This may cause the oven to activate without pressing any key pads.
- Risk
- An electrical short can occur causing the oven to activate without pressing any key pads. This could result in excessive heat, smoke, or possibly a fire.
- Remedy
- Samsung will notify customers and repair the panel free of charge. In the meantime, consumers should unplug their microwave, if possible. If the consumer is unable to unplug the microwave, they should leave the door ajar until the panel is replaced. Consumers should never use the microwave oven for storage or leave any towels, paper, cloth or other products in the microwave after use. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact samsung at 800‑932‑3837 or dutchmen at 574‑537‑0700.
Recall number 03V465000 · Recall details
What 2002 Dutchmen Lite owners say
Most recent owner complaints, unedited.
Compare the 2002 Dutchmen Lite
Other model years
20022003
Questions about the 2002 Dutchmen Lite
Is the 2002 Dutchmen Lite reliable?
Owners have filed 1 complaint about the 2002 Dutchmen Lite, close to a typical Lite model year.
What is the most common problem with the 2002 Dutchmen Lite?
There are not enough complaints to tell.
How many recalls does the 2002 Dutchmen Lite have?
2 recalls, covering equipment.
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