I was told by the Fisker service center that my vehicle CANNOT receive the required safety recall software updates without also getting a new 12V battery installed. I would like the full cost of the safety recall to be covered including the necessary new battery. Also, I was charged $325 labor to have another recall done - to replace the water pump. Here is a list of safety recalls for this vehicle and my current situation: 24V865000 (Regen Braking OTA-2.2) - cannot be completed on my vehicle without new 12V battery 24V499000 (Water pump) - I was charged $325 to complete the required safety recall 24V466000 (Door Handles) - inspection was not completed, service center asked for additional labor payment, which I refused to make. 24V405000 (Warning Lights OTA-2.1) - cannot be completed without new 12V battery 24V404000 (MCU/VCU Loss of Power OTA-2.1) -cannot be completed without new 12V battery To be clear, my vehicle's battery is fine, it is in normal condition for a 1-year old vehicle. It does not need to be replaced other than to perform the required safety recalls. I would like the federal safety agency to require the current bankruptcy holder of Fisker's assets to reimburse me for the labor cost of the required safety water pump replacement AND to pay the full cost of the other required safety recalls.
2023 Fisker Ocean driver assistance complaints
Page 4 of 11: complaints 71 to 100 of 282, newest first, as owners wrote them.
24V865000 was supposed to be fixed with an OTA update I received a few weeks ago. The OTA update took 2 separate 48 hour periods to finish so I was without my vehicle for over 4 days for this process but thankfully my car is still operable which can't be said for some others that have gone through this process. I was also informed by a service center that not all of the modules were updated and are not communicating effectively with the rest of the modules, opening me up to potential issues down the line. I'm writing to inform you that the issues this recall was supposed to fix have not been completely fixed and it seems they've opened up different issues from what I've experienced prior to the update. Issues not fixed that were supposed to be: 1-My vehicle does not always engage the brake hold when stopped causing my to roll forward or back depending on the incline of the road. 2-Warning lights are constantly flashing, especially at night or in inclement weather. I just completed an 800 mile round trip where I had warnings every mile or two that certain adas features were failing. For hours I experienced flashing lights and sounds were binging and bonging so frequently that I had to wear noise cancelling headphones and apply electrical tape to my dash to cover the area where all of the alerts were flashing. New issues after the software was installed: 1-My estimated and actual range, charge percent, and energy efficiency are drastically lower than they were before the update. I'm told that many of the other cars on this new software are unable to achieve the stated range except in the most optimal conditions. 2-Near constant fan noise above the rear view mirror at times. It comes and goes at random 24V499000 was also fixed recently but I was out of pocket about $400 for the work. My understanding was that recalls are paid for by the manufacturer. In addition to the money, I was also out 3 days time and had to travel over 400 miles to get the work done
I have not been contacted by the manufacturer for previous mandated safety recalls including an issue with the water coolant pump and the software update to version 2.2 which is supposed to fix a number of software safety issues. With the company bankrupt, I have no idea how I will receive these safety recalls
In early October 2024, my Fisker received over the air software update 2.2. This software update bricked the car, rendering it in operable, and I was unable to even unlock the vehicle. I managed to get in through the back window, and triggered the alarm when I tried to start the car. The vehicle was inoperable for 2 1/2 months, until I located a technician, at my own expense of close to $2900 to fly out, diagnose the problem, and Unbrick the car. The technician was able to get the car running and reinstall most of the software, but the software update damaged the ADAS controller in the vehicle, rendering it in operable. It hastaking me over a month and a half to source a replacement part, and I purchased one at a cost to myself of approximately $400. I still have to go through the process of having a technician recode the module, and install it, at what I think will be a cost of least several hundred more dollars. At this point I am out of pocket nearly $4000 because of the software update which damaged the vehicle. As of yet, I do not know if I will be able to successfully complete the software 2.2 update, which is required to complete / remedy these the federal safety agency recalls 24V865000 (Regen Braking OTA-2.2) 24V405000 (Warning Lights OTA-2.1) 24V404000 (MCU/VCU Loss of Power OTA-2.1)
Some Issues that my car has: 24V623000 Regenerative breaking is not working correctly. It has delay! 24V499000 Water pump is not working correctly. One time in the freeway, my car lost the drive power. 24V466000 Door handles stuck and failed to open several times. One time in a shopping center, when I got out of the car, all door handles got stuck, and I could not open the doors to help my kid in the car.
I need software recalled done
1). Constant ADAS warnings can be a distracting safety issue. 2). Blind Spot Monitoring and Lane keep assist are constantly showing warnings about it being unavailable, it is a distracting and safety issue. 3). Replacement costs for Water Pump recall and door handles recall is not sufficient. Owners are still being forced to pay for labour costs,I reached out to three different service providers and they quoted about 300 dollars in cost to get this work done.
Safety issues door handle breaking issues safety noises paid extra money for water pump and fees for door handle modification
I am writing to express my deep concerns regarding the ongoing issues that are being seen with the federal safety agency recall campaign numbers 24V865000 and 24V623000. Specifically, the Advanced Driver Assistance System (ADAS) in my vehicle, which has become increasingly distracting and, frankly, dangerous due to an incomplete or failed 2.2 Over-The-Air (OTA) update is a huge concern. As a responsible driver, I value the safety of not only myself but also those around me, and this situation and others we constantly hear about make me question the process of the recall. Every week, a number of vehicles are reported as undrivable post-OTA updates, with statistics indicating that approximately 2%-5% of owners experience this issue. With 48-hour update windows, my vehicle becomes unusable for an extended period, which is highly inconvenient and concerning. Moreover, I've noted that partial updates are expected, potentially extending this downtime by another 48 hours. I have had a partial update that has left my vehicle in worse shape than before, what could happen if the process is tried again? This inconsistent performance is not only frustrating, but also poses a serious inconvenience to scheduling and executing such a process.Owner surveys suggest that comprehensive updates, which should resolve these issues, have been successfully completed in under 30% of vehicles which were attempted. Additionally, the alarming figures shared indicate that only around 10% of the fleet has been updated in over five weeks, despite submitting over 800 Vehicle Identification Numbers (VINs). This inefficiency raises serious questions about the reliability of the process. Furthermore, the fact that there are only approximately 20 service personnel available nationwide, with a mere five traveling to assist customers whose cars are rendered undrivable, is simply unacceptable. This lack of support exacerbates an already troubling situation. Given these circumstances, I urge you to address these issues
Blind sport warning and forward collision warnings keep failing and the alarms are incessant. The alarms are a major distraction with all the flashing. These are items that have not worked since the car was delivered and Fisker, Heights, and the FOA have all failed to address this. Another car handle has failed. The driver rear handle has failed, in addition to the passenger rear handle. This effectively locks people in the car, in those respective seats. The door cannot be opened from the inside or outside.
I am writing to express my deep concerns regarding the ongoing issues that are being seen with the federal safety agency recall campaign numbers 24V865000 and 24V623000.I hope this message finds you well. I am writing to formally express my concerns regarding the OTA (Over-the-Air) update process for my vehicle. The current OTA process is a disaster! The first update attempt was incomplete with only 1/3 of the update installing. This caused issues and all subsequent OTA attempts failed, causing me not to be able to drive it for days and weeks at a time for fear of my safety and that of others. Ultimately, this resulted in me paying for a tech to fly to TN to finish the update in person, and complete the water pump recall. Since I was left in a state of uncertainty regarding the functionality of my vehicle I became forced to pay roughly $1,000 out of pocket for a mandatory free recall. I have yet to be reimburse for any of this cost, and frankly this should not have happened if the OTA process worked AND there were more techs available in the US to help people. I supposedly now have all of the updates for the car and the water pump replaced and this was all supposed to be free. This is on top of the NEW 12V battery I had to buy (another near $300) in order to allow updates to be installed because of the unsafe update process. Lastly, I am deeply concerned about the limited number of service personnel available in the U.S., with only around 20 individuals servicing the entire country and merely 5 traveling nationwide to assist customers with undriveable vehicles. This scarcity is unacceptable and leads to extended wait times for necessary repairs and updates. I urge you to address these pressing issues with the OTA update process promptly. I believe that a more efficient system should be considered. Thank you for taking the time to consider my concerns.
The car has issues with braking over a bump, it stops breaking momentarily. There is a recall for this however the company charged with performing the recalls is now getting the work done or leaving it up to the owner to pay for the parts and labor of the recall. There is also a recall for the cabin circulation pump and door handles, again owner will be charged for labor and parts. TSB10062408, TSB30032401
I am $851 out of pocket for repairs to address the federal safety agency mandated recalls. Software updates have not fully addressed all issues, notably excessive and distracting repeating audible and visual driver alerts related to ADAS failures, especially when raining, dark, or driving into direct sunlight. Vehicle was subject to multiple recalls (software: 24V865000, 24V623000, 24V405000, 24V404000; hardware: 24V499000) manufacturer is bankrupt, zero follow-through from trustee / administrators to enable me to get these recalls addressed. There is an "OTA" team who are responsible for delivering software updates over the air. They are opaque, uncontactable, and appear to operate beholden to no-one. They have failed to establish a method for providing the federal safety agency mandated software updates. The Fisker Owner's Association has attempted to fill the administrative delinquency but they are also not getting support. My complaint is based on the requirement that the manufacturer ensures I am not out of pocket for the cost of the remediation work to address the recalls and they have failed to provide a way for me to do this. As a result I have paid out of pocket to have them addressed. Attached is the invoice from a local garage for software updates ($495 labor) and water pump replacement ($325 labor + $31 parts).
Over-The-Air (OTA) mandated software update for Fisker Oceans is bricking vehicles and/or depleting 12V batteries. Constant ADAS warnings won't shut off, being very distracting and a huge safety concern. Warnings come o day/night, all driving conditions but especially bad when it's raining, snow, fog, or when it's dark. I signed up for OTA update performed on Nov 12-14, 2024. It took 3 entire days where I could not use the vehicle. Afterwards, I realized the 12V battery was severely drained. I keep getting constant errors that the 12V battery voltage is low and the car shuts down, won't go into gear. On several occasions I was not able to get in the car - totally locked out. The team in charge of doing the OTA updates does not communicate with owners , do not provide advise or notice . Many owners car have been bricked because the OTA team pushes the updates without notice or preparation. My update happened 3 months ago (Nov 2024) and it took 3 dys where I was not able to use the car at all. The update was incomplete and it ruined my 12V battery. Cost of replaceming it : $425
After an incomplete update to a mandated (part of a recall) software version 2.2, the following happens constantly: Vehicle lost the pedestrian alert noise after the incomplete software update. The lack of the legally required pedestrian alert noises are a safety concern for those around the vehicle. Constant ADAS warnings that are extremely distracting, made even worse when driving in challenging driving conditions, like rain, snow, fog or in the dark. After the incomplete update to software 2.2, the 12V battery was drained and now I get frequent low battery warnings and/or the vehicle won't start or won't unlock. Exacerbating the problem is the sad fact that there are no service centers for Fisker vehicles to have warranty or service done to the car. It is extremely difficult and expensive to find a technician willing to work on this car and a simple 12V battery replacement or update the software in person takes months. Many owners have reported getting stuck inside /outside the car and not being able to open it. The high voltage battery state of charge ( SOC) and mileage have dropped immensely after the incomplete 2.2 update. The high voltage battery loses about 10% in 8 hours (parked overnight) and while driving you see the range being significantly less than before. I lose more battery charge fro. being parked at home than while driving and need to charge the car constantly.
I am writing to express my deep concerns regarding the ongoing issues that are being seen with the federal safety agency recall campaign numbers 24V865000 and 24V623000. I was forced to pay to have my software updated to alleviate the concerns as the recall was not being performed properly. This situation is unacceptable, and I urge you to take immediate action to address these critical issues. I look forward to a prompt response.
During 2.2 update which was supposed to fix multiple mandatory recalls that I had to pay out of pocket ($750) it caused my infotainment System to not come up which affects the entire car safety systems, my 12 volt to die and leave my car inoperable, radar is inactive and car will not reset. The update did not go through correctly. Manufacturer will not do water pump recall which is mandatory and the cars automatic door handles will lock you in sporadically which was not fixed in the update. Also random lights will turn on in the car while driving.
Hi, I don't have a functioning car. It is bricked due to an update from 2.0 to 2.1 (en route to 2.2). I've experienced all the normal stuff like my Brakes wouldn't work as expected and the ADAS Warning Beeps were going nuts... But currently, there was a forced, OTA Update that I did not consent to and now the car does not move (or turn on). I'm concerned about the ongoing issues that are being seen with the federal safety agency recall campaign numbers 24V865000 and 24V623000. The experience I had with my Fisker durning a 2.1 Over-the-Air (OTA) update attempt left my vehicle undrivable. This is leaving me in an inconvenient and frustrating situation. As a result, I had to incur additional expenses to have the necessary safety updates completed to restore my vehicle's functionality. This is far from the experience that I expected when signing up for a free mandated safety recall. Moreover, I've noticed a concerning trend regarding the frequency of issues reported by fellow owners after OTA updates. It appears that a significant percentage of vehicles—approximately 2% to 5%—experience similar problems, rendering them undrivable during the 48-hour update window. This situation not only disrupts our daily lives but also raises serious concerns about the reliability of the software updates. I am particularly troubled by the statistics indicating that only around 10% of the fleet has been updated successfully after several weeks of attempts. With such a limited number of service personnel available nationwide, it is alarming that many owners like myself are left without adequate support during these challenging times. I urge you to address these issues promptly, putting more vehicles in danger of becoming undrivable because of the safety recall process being flawed may not be helpful in this current process. I would appreciate any assistance you can offer in resolving my current situation and compensating for the expenses incurred due to this inconvenience. Thank you :)
Unknown. Have you ever been afraid to drive a new very expensive vehicle? Well I can say with certainty that I have. This is why I could not wait any longer for the recalls to be “taken care of “ through Fisker. I had to pay a past Fisker technician to come to my house to do the recalls. This included almost $300 just for travel fees. Water pump recall 24V499 cost $246.88. Powertrain modules recall 24V404 and Cluster Telltales recall 24V405. Also recall numbers 24V623 and 24V865 for the “new” software recalls. Total cost $199.95 for software update to OS 2.2. I now consider my Fisker Ocean to be the vehicle that it should have been when it was delivered to me. Although now I am having to worry about water getting into some electrical components in the front right wheel well causing electrical components to fail while you are driving the vehicle. I try not to drive it in the rain and only clean it with a waterless cleaner. Lastly, I had my battery replaced (for a cost of $358.95) as the one that was used my Fisker was a below average non trustworthy one.
Fisker attempted to install a software update (Software OS 2.2) to my vehicle over the air which was intended to address recall number 24V623000. This attempted software update caused the vehicle's 12 Volt battery to drain, resulting in the car activating its low battery audible alarm and damaging the battery requiring me to pay for a new battery and its installation. The software was not successfully installed. Information from others owners indicates that the software update has damaged other cars and that very few of the Fisker Ocean fleet have received the full software update. Also, several of the car's Advanced Driver Assistance System functions remain inoperative, specifically the collision avoidance systems and pedestrian warning systems, raising serious safety issues for the car. The recall 24V623000 remains unaddressed for my vehicle. Recall 24V466000 requires Fisker to test door handles and replace them if faulty. This recall service has not been performed on my car. In December of 2024, the door handle on passenger door on the driver's side of the car failed. When unlocked, the door would not open from either the outside or the inside of the car creating a safety hazard if emergency egress from the vehicle was required. I have received no communication from Fisker on how to satisfy this recall requirement. Fisker has not provided resources or service locations at which this recall can be completed. Recall 24V466000 remains unaddressed for my vehicle. Recall number 24V499000 requires Fisker to replace water pumps that can fail and cause the car to depower and enter "limp mode". Fisker has not contacted me on how to satisfy this recall requirement. Fisker has not provided resources or service locations at which this recall can be completed. Recall 24V499000 remains unaddressed for my vehicle.
Brakes are a safety issue which should be addressed in 2.2 OTA. Constant ADAS warnings can be a distracting safety issue for partially updated cars. The lack of the legally required pedestrian alert noises are also a safety concern for those around the vehicle. There may be others, of course, but remember we would like the federal safety agency to look into the SAFETY RECALL PROCESS. Be sure you have a safety reason to back up your selection.
Received 2.2 updates on November 12th 2024. Vehicle didn't next day morning. 12V battery was totally drained. I had to call one of the Fisker old technician to remove the old battery and install a new battery. I had to pay him $400 on that day. He said he had to come back again and update the software as 2.2 update didn't happen properly. He came back again a week after and charged me $1400 for fixing the car which was Brick condition. I have wasted a total of $1800 just in 2 weeks. But still I don't have 2.2 update on my fisker
Recalls 24v865000 24v623000 24v499000 24v466000 I need to pay for recall waterpump replacment , software update 2.2 and door handle check up
Based on the federal safety agency recall campaign numbers 24V865000, 24V405000 and 24V623000, I was supposed to receive over the air updates that was to fix braking issues with my vehicle, as well as other issues with the driver's assistance features. I have not received these updates yet. I do have regular issues with the regenerative breaking cutting out, and would like to receive these OTA updates as soon as possible. According to the Fisker Owners Association: Every week of OTA updates has had vehicles whose owners have reported them as undrivable afterward (~2%-5% usually). Windows are 48 hrs long, car is unusable for the entire window. Partial updates are expected, and another 48 hrs may be required to complete. Complete updates (correct sounds and all), per owner surveys, have been under 30%. One set of numbers shared with FOA, and then shared with owners, was that only ~10% of the fleet (~300) was updated after 5 weeks of attempts and over 800 VINs submitted for attempt. There are only ~20 US service people available for the entire country, and only ~5 travel nationwide to fix our vehicles when a car is undrivable. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I have not received the Fisker 2.2 OTA update that addresses software recalls 24V865000, 24V623000, 24V499000, 24V466000 and especially 24V405000. My wife is very concerned about the reliability of the brakes and the overall safety of our Fisker. Specifically, the Advanced Driver Assistance System (ADAS) in my vehicle, which has become increasingly distracting and, frankly, dangerous due to the complete lack of 2.2 Over-The-Air (OTA) update is a huge concern. As a responsible driver, I value the safety of not only myself but also those around me, and this situation and others we constantly hear about make me question the process of the recall. Every week, a number of vehicles are reported as undrivable post-OTA updates, with statistics indicating that approximately 2%-5% of owners experience this issue. I haven't even receive the OTA update. Owner surveys suggest that comprehensive updates, which should resolve these issues, have been successfully completed in under 30% of vehicles which were attempted. Additionally, the alarming figures shared indicate that only around 10% of the fleet has been updated in over five weeks, despite submitting over 800 Vehicle Identification Numbers (VINs). This inefficiency raises serious questions about the reliability of the process. I urge you to address these issues promptly and transparently. I hope to see improvements regarding the ADAS system and entire process of the OTA safety recalls. Thank you for your attention to this critical matter.
Braking Issue and ADAS Warning + Lack of Access Concerns I am writing to express my deep concerns regarding the ongoing issues that are being seen with the federal safety agency recall campaign numbers 24V865000 and 24V623000. Specifically, the Advanced Driver Assistance System (ADAS) in my vehicle, which has become increasingly distracting and, frankly, dangerous due to an incomplete or failed 2.2 Over-The-Air (OTA) update is a huge concern. As a responsible driver, I value the safety of not only myself but also those around me, and this situation and others we constantly hear about make me question the process of the recall. Every week, a number of vehicles are reported as undrivable post-OTA updates, with statistics indicating that approximately 2%-5% of owners experience this issue. With 48-hour update windows, my vehicle becomes unusable for an extended period, which is highly inconvenient and concerning. Moreover, I've noted that partial updates are expected, potentially extending this downtime by another 48 hours. I have had a partial update that has left my vehicle in worse shape than before, what could happen if the process is tried again? This inconsistent performance is not only frustrating, but also poses a serious inconvenience to scheduling and executing such a process. Owner surveys suggest that comprehensive updates, which should resolve these issues, have been successfully completed in under 30% of vehicles which were attempted. Additionally, the alarming figures shared indicate that only around 10% of the fleet has been updated in over five weeks, despite submitting over 800 Vehicle Identification Numbers (VINs). This inefficiency raises serious questions about the reliability of the process. Furthermore, the fact that there are only approximately 20 service personnel available nationwide, with a mere five traveling to assist customers whose cars are rendered undrivable, is simply unacceptable. This lack of support exacerbates an already troubling situation
I am writing to express my deep concerns regarding the ongoing issues that are being seen with the federal safety agency recall campaign numbers 24V865000 and 24V623000. Blind spot warning not functioning
I am writing to express my deep concerns regarding the ongoing issues that are being seen with the federal safety agency recall campaign numbers 24V865000 and 24V623000. Specifically, the Advanced Driver Assistance System (ADAS) in my vehicle, which has become increasingly distracting and, frankly, dangerous due to an incomplete or failed 2.2 Over-The-Air (OTA) update is a huge concern. As a responsible driver, I value the safety of not only myself but also those around me, and this situation and others we constantly hear about make me question the process of the recall. Every week, a number of vehicles are reported as undrivable post-OTA updates, with statistics indicating that approximately 2%-5% of owners experience this issue. With 48-hour update windows, my vehicle becomes unusable for an extended period, which is highly inconvenient and concerning. Moreover, I've noted that partial updates are expected, potentially extending this downtime by another 48 hours. I have had a partial update that has left my vehicle in worse shape than before, what could happen if the process is tried again? This inconsistent performance is not only frustrating, but also poses a serious inconvenience to scheduling and executing such a process. Owner surveys suggest that comprehensive updates, which should resolve these issues, have been successfully completed in under 30% of vehicles which were attempted. Additionally, the alarming figures shared indicate that only around 10% of the fleet has been updated in over five weeks, despite submitting over 800 Vehicle Identification Numbers (VINs). This inefficiency raises serious questions about the reliability of the process. Furthermore, the fact that there are only approximately 20 service personnel available nationwide, with a mere five traveling to assist customers whose cars are rendered undrivable, is simply unacceptable. This lack of support exacerbates an already troubling situation. Given these circumstances, I urge you to address these
The mandatory recalls for this car cannot be done as the OTA update never worked in my car. I constantly get the ADAS error warning and they dont work randomly. The sudden acceleration over uneven road still happens. Sometimes i can feel the brake is bouncing back. I went to the authorized service center to get the recall work done. I was told that they have not get paid so they stopped doing it until further notice. If i wanted to do it, I have to pay $400 (water pump). To manually update to OS 2.2 to resolve some of the recall works, I have to pay another $250. All these recalls are mandatory for safety concern, but I cant get any of them done because Fisker is not paying for the service.
Lack of Access to Recall Service I am writing to express my deep concerns regarding the ongoing issues that are being seen with the federal safety agency recall campaign numbers 24V865000 and 24V623000. My vehicle's braking system, particularly as it relates to its performance over rough terrain, has not yet been addressed even though we have attempted updates. I have experienced significant brake slippage and a loss of function, which poses a serious safety risk. As a responsible vehicle owner, I trust that my car should provide a reliable and safe driving experience, especially when navigating challenging conditions. The frequency of reports from fellow owners about their vehicles becoming undrivable after updates—between 2% and 5%—is alarming and prevents me from attempting the recall process again. Knowing that the update process can leave a car unusable for up to 48 hours, and that partial updates might require even more time, adds to my frustration. The statistics shared indicate that only a mere 10% of the fleet has successfully received updates after weeks of attempts, which further highlights the inadequacy of the OTA process. Additionally, I am troubled by the limited availability of service personnel across the country. With only around 20 technicians available nationwide and just a handful traveling to address urgent issues, it is clear that many customers, including myself, may find ourselves in perilous situations without timely support. I cannot afford to wait months for a resolution while I am forced to pay out of pocket for alternative solutions to ensure my vehicle is safe to drive. This situation is unacceptable, and I urge you to take immediate action to address these critical issues. I look forward to a prompt response. Additionally I had to paid for install of recalled water pump as well as purchasing and install of defective door handle light covers. The NFC reader to open the car door is also defective creating a safety hazard.
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