2013 Ford C-Max Energi: loss of power steering

Filed Jul 23, 2019 · Electrical, Steering · 37,500 miles · MO

Power steering went out while in motion in a parking lot. Car was less than 2,000 miles outside of warranty. Poor design of column that had been recalled on similar vehicles caused shorts throughout the electrical system. This resulted in three pages worth of system errors when checked. $2,000 to repair. No shorts since replacement of faulty part.

Filed Mar 29, 2019 · Steering · AZ

I was driving to work one night down a residential street and suddenly lost power steering. The wrench light came on and a message displayed about the power steering. Luckily I wasn't on a busy street so I coasted to the side of the road and called a tow truck. When the tow truck arrived I turned the car back on and the power steering was working like nothing happened. The service light and message were no longer there. I still had the car towed to the ford dealer and was told there is no problem with the power steering. That if it happens again try and get to a shop while the service light is on so they can see what code pops up. I was lucky that I was the only person traveling on that road and my rate of speed wasn't that high. If the problem would have happened on a highway or a busier intersection it could have been fatal.

Filed Oct 19, 2017 · Steering · 75,000 miles · CA

For the past couple months the steering sounded like it needed lubrication, but I couldn't find any lubrication points everything is sealed, then the other day while my wife was driving the steering went out and a warning message appeared service power steering assist now and the steering wheel locked up ( it would only go straight not right or left) luckily she was going into a turn with a turn out next to it so she could get it stopped. She re started the car and had manual steering and got the car home. Later I started it got that message and an advance trac warning and couldn't turn the steering wheel after moving forward and backward a few times and restarting the car several times I was able to drive it to my mechanic who experienced the same problems and suggested we take it to a ford dealership. So we loaded it on a car dolly and towed it 60 miles to the nearest dealership and recommended a $2400. Repair replacing the power steering assembly the car has around 75000 miles on it and is only 4 years old. I have read online that ford has had recalls for the power steering assembly for 2013 car but not the c-max. Please help before someone dies.

Filed Jul 5, 2014 · Steering · 22,854 miles · NY

Backing out of driveway and power steering failed. Warning light went on. I stopped driving immediately and called local ford dealer service. They suggested restarting the car to see if steering resumed and it did. They offered a free tow which I declined when I saw I had non power steering if needed. Dealer close by and I drove at very low speed. Three days later the car repair was completed (july 4th weekend). The work on the invoice was "trace and replace power steering gear set alignment with part# 1 cv6z*3504*je gear asy - steering. Car seems fine and we were advised of an upcoming power steering recall in which we need to participate. Hats off to genesee valley ford in avon ny for taking this very seriously and giving us such prompt service plus a loaner.

Filed Mar 12, 2014 · Steering · 1,512 miles · WI

Tl* the contact owns a 2013 ford c-max energi. The contact stated that the power steering failed while traveling various speeds. The failure was recurring. The vehicle was taken to the dealer where the failure could not be diagnosed. The vehicle was not repaired. The manufacturer was contacted about the failure. The failure mileage was 1,512.