ENGINE OIL PUMP DRIVE BELT TENSIONER ARM FRACTURED My vehicle has been in the service department since June 30st, following a breakdown during a trip from Odessa, Texas to California. The vehicle malfunctioned in California, approximately a 24-hour drive from our home. Upon investigation, I learned that the part responsible for the breakdown was already subject to a recall. Despite waiting for several days at a hotel near the dealership, I was not provided with a long-term rental. Instead, I was given a Lyft to the nearest airport to continue my trip. I also had to cover the costs of a rental car to return to Texas. Additionally, the faulty part has no estimated delivery date, leaving the vehicle unrepaired for an indefinite period. I foresee potential issues when it comes time to retrieve the vehicle, given the distance involved. Given the extended downtime and the out-of-pocket costs incurred, what are my options for resolving this situation, including rental reimbursement, vehicle pickup, or any other possible recourse?
2021 Ford Ecosport brakes complaints
Page 2 of 2: complaints 11 to 15 of 15, newest first, as owners wrote them.
The contact owns a 2021 Ford EcoSport. The contact stated that while parked in a parking space with the vehicle in drive and the brake pedal depressed, the vehicle started to roll. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who was unable to duplicate the failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to the federal safety agency Campaign Number: 23V905000 (Engine and Engine Cooling), and the VIN was included but parts were not yet available. The manufacturer was notified of the failure but referred the contact to the federal safety agency Hotline for assistance. The failure mileage was unknown.
The contact owns a 2021 Ford EcoSport. The contact stated while driving 55 MPH, the low oil pressure warning light illuminated. The contact veered to the side of the road and contacted her son. The contact's son inspected the oil pump and oil filter but could not determine the cause of the failure. The contact then drove to the residence; however, while attempting to pull into the driveway, the power steering and the brakes failed to function as needed. The vehicle was towed to the dealer, where it was diagnosed, and the dealer determined that the engine needed to be replaced. The vehicle was not repaired. The dealer advised the contact to repair the vehicle at her own expense, and she might be reimbursed. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 87,000.
My brakes let go while I was stopped at a traffic light almost causing me to rear end the car in front of me. Luckily the light turned green and the car in front of me moved before I ran into them. Went to try pull off the road to check what was going on and my brakes started working again. This incident put myself and others at risk.
Upon normal acceleration at a stop light, the car accelerated normally for about 2 seconds and then a loud grinding sound followed and I lost all acceleration in the middle of a busy intersection unexpectedly with cars having to slam their brakes behind me and steer into other oncoming traffic to avoid hitting me. The car was able to slowly cruise through the light however the brakes also stopped working so I could not bring my car to a stop once I was through the light and had to use the emergency brake to stop the car from rolling. Had this same issue occurred while driving my normal route to work in Houston rush hour traffic I could have been killed or killed others in a wreck as I had no control over my vehicle. No warning lights came on. This issue occurred exactly one week after routine scheduled maintenance that I did at the Ford dealership 2000 miles ahead of when the suggested manufacturer maintenance was required. That same dealership refused to diagnose the vehicle any sooner than 6 weeks. It has now been seen at a new dealership and I was told the axel needed to be replaced and there is transmission fluid leaking out of the car.
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