the federal safety agency Request #1576215 | Ford Motor Company [XXX] I am filing a complaint as suggested by the U.S. Department of Transportation’s Vehicle Safety Hotline Information Center. My 2011 Ford Edge is experiencing the same symptoms as indicated in a safety recall for failure of the backup camera, however my vehicle/equipment is not included in the recall. The camera was replaced and paid for out of pocket in 2021 due to the same issue. I requested that Ford Motor Company provide a Customer Satisfaction Program for my vehicle's back up camera. We paid $1,072.46 ($485.00 for the camera + $587.46 in labor charges) to replace the defective back up camera 1/28/2021 after the technician at Mike Marone Ford in Longmont, CO verified our concern and confirmed that the backup camera was inoperable and had failed. This repair came with a 2 year unlimited mileage parts and labor warranty. When the camera failed again in 2023, I called the same dealership to ask about the repairs and was told the warranty had expired a few months prior and there was nothing they could do other than have us pay to replace the camera again. They performed an inspection and confirmed the camera is inoperable. Shortly thereafter we received SAFETY recall notification 23S23/the federal safety agency Recall 23V342 for an inoperative rear camera for our 2020 Ford Explorer. I was hopeful that Ford realized the camera was defective and would replace the camera in our 2011 Ford Edge as part of that same recall, as the safety notification stated "The loss of the rear camera image while in reverse increases the risk of a crash". I called Ford Motor Company I was told by the customer service agent I spoke with, that this was a VIN specific recall notice and she could not honor the recall for 2011 Ford Edge. followed up with Ford asking them to reconsider their decision, and was told they could not overrule the initial decision. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
2011 Ford Edge driver assistance complaints
Page 2 of 3: complaints 11 to 40 of 70, newest first, as owners wrote them.
There is a CSP 13N02 regading an issue my vehicle currently experincing and is at the dealer for repairs. Im being told Ford issued this CSP for customers with the 2010-2014 Ford Edge but his VIN was not included. I'm being quoted out of pocket almost 2 grand for this repair. My Break pedal goes all the way down to the floor bed having to put a lot of effort in stopping the vehicle. Per the CSP 13N02 If your vehicle is not serviced, the tear will eventually expand and the pedaleffort required to stop the vehicle will gradually increase. However, in all cases, the fundamental vehicle braking system remains functional. In the interest of customer satisfaction, Ford Motor Company is extending. The limited warranty on the brake booster to ten (10) years or 150,000 miles from the warranty start date of your vehicle, whichever occurs first. This is a one-time repair program. If your vehicle has already exceeded the mileage limit, this coverage will last through November 30, 2025.
Have a 2011 Ford Edge Limited purchased new from a local Ford dealer. Seems like Ford has had issues with the backup cameras in all models that cameras have been available since 2007, have resisted and continues not to issue a safety recall. Since 2018 the federal safety agency have required backup cameras as safety equipment in all vehicles. This camera issues is definitely a safety issue. Ford and its dealer will not addressed it unless they charge and excessive amount for the repair running the gamut from $100 to $800 which may or may not correct the problem. the federal safety agency needs to require and mandate that the Ford Motor Co declared this as a safety recall issue and correct the problem. All their vehicles, new or old, have been having problems with this backup camera safety equipment.
13N02 – Extended Warranty Coverage on Brake Booster – 2010-2013 Ford Edge & Lincoln MKX. My break booster required repair and when I went to the dealership and called Ford they stated that the vehicle had to have less than 150,000 miles and it is not 10 years old which ever comes 1st. The break boosters are starting to fail on cars with less than 150,000 miles, but older than 10 years. This is causing a driving hazard as the breaks went out while driving.
Rearview camera screen is blank or scrambled 98% of the time. The backup sensor has also stopped working. This does not allow me to utilize the safety features for parking or reversing. This issue has been found in newer models of my vehicle and those are currently being recalled. There is no warning for the rearview camera screen, but sometimes it does say that the camera is not available. This issue has been ongoing for years.
The contact owns a 2011 Ford Edge. The contact stated while her husband was driving at 20 MPH and coming to a stop, the brake pedal was depressed but failed to respond. The contact's husband pumped the brake pedal several times and the vehicle stopped. The contact stated that the failure reoccurred while driving. Additionally, the contact stated that rearview camera image was distorted. The vehicle was taken to the dealer where it was diagnosed that the brake booster master cylinder and the rearview camera needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the federal safety agency. The failure mileage was approximately 80,000.
The backup camera displays upside down. Also, There is a clunk noise coming from the front end when you put in gear. Seems to be a common problem when you Google.
While conducting an at-home SYNC2 software update to version 3.10 via a properly formatted USB flash drive, the component that failed was the Accessory Protocol Interface Module (APIM) resulting in the vehicle's entire Infotainment software, the back-up camera, GPS, Bluetooth, Radio, Climate Controls, essentially all functions through the center touch screen to completely stop functioning. Roughly half way through the SYNC2 update which consisted of having the vehicle in an engine-on idle-state as required by Ford, the center touch screen displaying the update progress bar faded to black and ambient lights were lost. Ford claims that this at-home update could take anywhere from 45-60 minutes. I allotted 90 minutes for the update to complete its processes thinking the screen going black was normal during this update. After realizing the screen didn't come back on after a long while, I knew a bigger problem existed. The vehicle has been inspected by technicians at a local Ford dealership and their conclusion was to spend $1,888 plus labor and taxes to replace the APIM. I do not agree with Ford and their conclusion on this incident given that I had shared the reason as to how this occurred in the first place. No warning was given or error code provided during the day of the incident. I followed Ford's directions for an at-home update and now as a result, my vehicle is not fully functional and Ford is making me pay for it.
Mussy breaks. Car brake pedal goes all the way to floor, causing the car to take longer to stop on the road, highway and city street.
While driving ABS light came on, then service advance trak. Did this intermittently. Got on ramp, turning wheel right anti lock brakes kicked in for no reason. It wasn't raining, not icy, etc. Parked. When I started my card drove 15 minutes, ABS light came back on- then kicked in, for no reason.
Back-up camera doesn't work and it is asking to put in a new nav sd card. Then it tell me to contact your dealership about your camera.
Backup camera view is upside down, when backing, causing distortion
The sync system quit working. There is a black screen and I am unable to use the backup camera or see the temperature controls for the vehicle. It has been this way for about a month. On my ford app it shows 2 things that need to be fixed. I called the dealership and they said I have to pay $173 for them to look at it and they show no recalls.
All door sensors needed replacing. The front interface display module needed to be replaced because the hazard lights came on for no reasons and couldn't be turned off. Rear view camera doesn't work. Front hood needs painting from poor clear coat. It took one month for ford to get the fidm. Numerous recalls but ford said they don't apply to the ford edge. As a family we have a ford edge, f-150 lariat, escape,explorer and a f-250. This is current and not including all the other vehicles we had from ford.
There are problems with the ABS light stays on after driving or making a turn. The electronic stability controls when turning disable and only go off when the car is turned off. The transmission light stays illuminated and the doors do not close properly leaving the interior lights on running down my battery.
My braking system is malfunctioning while driving. It first appeared when the brake booster went bad on or around 2/6/2020 which I was never notified of by ford as being a known problem so I had it replaced. Immediately after replacing that part on 2/9/2020 the brakes began to engage and stay engage while driving without depressing the brake pedal. This happened twice and the brakes would disengage once the vehicle was off for hours. Now on my way to the dealer 2/19/2020 my brakes were unresponsive and the brake pedal was soft and went all the way to the floor barely stopping the vehicle. This issue I was told by the dealer was due to my hydraulic control module going bad. Seem coincidental that this coincided with the booster going bad and no recall or extended warranty being offered for the known issue as I have read 100s of complaints of the same nature online. This is a tragedy waiting to happen and ford doesn't seem to care.
The front passenger door ajar light randomly comes on and stays on which keeps on the interior lights. Causing passengers to feel u safe as nd making it dangerous to drive at night and nearly impossible to back up. The parking lights come on and off a out of nowhere draining the battery which leaves it dead.
I purchased the vehicle from legacy of toyota in tallahassee fl on 10/23/2019 then 2 weeks later my advance trac light came on it will come on as soon as start my engine up and it will stay on for a while then go out, then it will come back on may be a couple days later. I have noticed something different when I am a red light while my foot is on the brakes I feel my foot coming up like it is being released and I have to push it back down. I have only had my vehicle for 35 days. I'm looking all the complaints on the internet with them same issues as mine and kind of scared to drive it. My mind concern not only is it safe but how much it is going to cost me and can be fixable. Sometimes when I am just sitting there it sounds like it just want to cut off because it jerks. But my major concern is that advance trac warning sign that comes up can you help me.
Passenger door ajar is on. The door is close. The light will not go off, and the dome lights stay on, until you drive for one minute, the dome lights go off, but door ajar stays on. My doors can't lock, when I'm driving, as long as the door ajar stays on. When I turn my car off, the dome lights stay on for 15 minutes, putting my battery in reserve. This is a safety hazard, because, small children in the back, could open the door, and also my battery will soon be going bad. I see a thousand of ford edge owners 2011-2015 have this same problem.
The door ajar light intermittently stays on even when all doors are closed. The light stays illuminated while driving or stationary. It is now causing the car alarm to go off randomly at all hours. This is a safety concern to as the automatic door locking when putting the car in drives does not activate. I have read years of complaints on the ford owner forums. It's time for ford to issue a recall to fix the problem. It's obviously the door latch switch which costs $400.00 to have replaced. Please help. My neighbors are very upset about being woken up at all hours, but I do not have $400.00 to have the issues fixed. This has been happening on and off for over 2 years, ever since the odometer read over 50,000 miles.
The aws light stays on and says the driver stability controls are not working properly. Took it to a ford dealership for servicing, charged 800 plus and the issue is still occurring. They claim it's a sensor issue but it's still happening! If I turn left or right the warning light comes on, if it's wet or dry the light comes on and when breaking the SUV slides. Will never purchase another ford again. Not sure of the actual date the issue started happening.
Tl* the contact owns a 2011 ford edge. While driving approximately 35 MPH, the traction control indicator illuminated and the vehicle lost power. The contact turned off the vehicle and it restarted normally. The contact also stated that the failure occurred at least seven times in one day and began six months ago. The vehicle was not taken to the dealer for diagnostic testing. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 70,000.
Door indicator light stay on interior lights stay on indicating that the driver side door is open when door is shut.lights pop on at any rate of speed scary and extremely dangerous passenger side seat doesn't move at all sometimes the whole screen will go a dime white and blank during any rate of speed. Extremely dangerous
Continuous failure of collision warning system that eliminates the use of cruise control. Warning has to be acknowledged and shut off via ok in controls. This occurs at start up.
I have received faulty error messages on the vehicle, for example the other day I was driving down the road and the light came on like the car was overheated however there was no smoke coming from the car and the temperature gauge never moved up. My passenger car door light sensor says that there is a door ajar when all doors are closed whether the vehicle is stationary or driving along the city street. When I open the front passenger door and close it sometimes the inside lights remain on in the vehicle.
My service advance track light keeps appearing there was a recall on it about a year or two but will not be honored..this is affecting my vehicle stability, traction,ABS, and control of the vehicle
I took a left turn to get onto the interstate on 7/30/18 at 7:45 am. When I started to accelerate to merge onto interstate without warning my car stalled and I was not able to accelerate. I was able to pull over thankfully and turn my emergency lights on. My car started to "jump" and was basically stalling out. I turned the car off and then after 5 minutes I was able to turn the car back on and it ran fine. I brought the car to my local ford dealership and they kept it for two days. They tried to recreate the issue but were unable to and said they could not read the error on the computer because it had been "wiped" out when I restarted my car. They told me to come back when the car stalls again. I feel very unsafe driving a car that can stall out and lose power at any minute. I drive a 24 mile bridge with no shoulders daily and interstates. I do not feel safe driving my son around in this car. Ford will not do anything for me until the car stalls again. They told me not to turn it off and "limp" it to the dealership(drive it slowly).
When backing up I have the rear view camera but I do not have any guidance lines. I still do not have any.
The morning of 4-3-2018 I went out and started my car. As I backed out of the garage the "door ajar" warning light came on. While driving I noticed the door latches did not lock. When I depressed the door lock button the latches closed then popped right back open, leaving all doors in an unsafe condition, unlocked. When the ignition switch is turned off the radio shuts immediately and dome lights remain on. I sprayed wd40 in the latching mechanism which did no good. This unsafe condition still exists.
On the highway my advanced service traction light came on and so did the ABS light.also my passenger door is shut but my light in my car is on and the door ajar warning code comes on with the door shut. And comes on while I'm driving and I have to pull over to try to get the light off.
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