The contact owns a 2013 Ford Edge. The contact stated while driving approximately 45 MPH, the ABS, service brake, and traction control warning lights illuminated. The contact stated that the brake fluid had been replaced weeks prior by an independent mechanic. The vehicle was taken to a local dealer where it was diagnosed that the ABS module needed to be replaced. The contact related the failure to the federal safety agency Campaign Number: 16V733000 (Service Brakes, Hydraulic, Electronic Stability Control) however, the VIN was not available, and Customer Satisfaction Program: 13N02. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the federal safety agency Hotline for assistance. The failure mileage was approximately 119,190.
2013 Ford Edge brakes complaints
Page 5 of 22: complaints 101 to 130 of 634, newest first, as owners wrote them.
Brake booster failed. Ran a stop sign. No brakes!
The contact owns a 2013 Ford Edge. The contact stated that while his wife was driving at approximately 45MPH, the brake pedal was depressed and would not return to the original position. The brake pedal felt abnormally loose, and the vehicle was hesitating while slowing the vehicle. The contact stated that the driver temporarily lost control of the vehicle. No warning lights were illuminated. The contact stated that his wife was eventually able to regain control of the vehicle and slow down in a parking lot. The vehicle was taken to an independent mechanic, but the diagnostic result was not provided. In addition, the contact was advised by the independent mechanic that the parts for the repairs were not available by the local dealer. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The contact referenced Ford Campaign Number: 23S12 and 13N01 as a possible cause for the failure. The manufacturer was made aware of the failure. The failure mileage was approximately 100,000.
The contact owns a 2013 Ford Edge. The contact stated that on several occasions while driving at various speeds, the brake pedal became stiff, and the vehicle failed to slow down as intended. The vehicle was taken to a dealer where it was diagnosed and determined that the brake booster needed to be replaced. The vehicle was not repaired. The contact associated the failure with Customer Satisfaction Program: 13N2. The manufacturer was notified of the failure. The failure mileage was approximately 90,000.
Backfiring and brakes don’t work.
I took my vehicle to Ford for the brake booster that was issued by Ford. Nothing worked. My brakes would literally go soft and almost to the floor while stopping. It was extremely dangerous and scary. I saw a 2016 recall that replaced the ABS module but my car apparently wasn’t tagged to it. Finally had to foot the $1500 bill to have the ABS module replaced which seemed to have fixed the issue. Thousands have complained of this same issue so I’m not sure why a recent recall hadn’t been issued by Ford.
The contact owns a 2013 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. The vehicle was taken to an independent mechanic where it was diagnosed with brake booster failure. The contact was informed that the brake booster needed to be replaced. The vehicle was not repaired. The contact was made aware of Customer Satisfaction Program: 13N02. The manufacturer was not made aware of the failure. The failure mileage was approximately 103,000.
The contact owns a 2013 Ford Edge. The contact stated while driving and approaching a stop light, the brake pedal was depressed but the vehicle was slow to respond. The contact applied additional pressure to the brake pedal to stop the vehicle. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic and the contact was informed that there was a slice in the vacuum pump and that the brake booster needed to be replaced. The vehicle was taken to the local dealer, where it was diagnosed that the brake booster needed to be replaced. The vehicle was not repaired. The contact stated that the failure was related to TSB: 13N02. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 180,000.
The contact owns a 2013 Ford Edge. The contact stated while driving at an undisclosed speed, the brake pedal was depressed and depressed to the floorboard. The contact stated that the brake pedal was making an abnormal hissing sound while depressed. There were no warning lights illuminated. The vehicle was taken to the local dealer, who informed him the VIN was not under recall. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact that the vehicle was not covered under Warranty. The failure mileage was approximately 115,000.
Brakes hard to push and has trouble stopping vehicle brake booster was replaced but still isn’t working
My brakes are hard to press sometimes hard to stop. Jerky and then hard then soft. I read brake booster master cylinder or hcu All Ford's mistakes. Still no recall. I'm outside of the extended warranty because I just bought this 3 months ago and it's over 10 years old only 115000 miles on it. If I die I'm having my family sue ford. Codes p2 195 and p2 197 are now showing after a week and a half of this problem. Taking it to ford Tuesday. Calling customer service Monday. Shame on ford
There is a known issue with the Brake Booster on my vehicle that is covered by a warranty porgram. WHy hasnt the federal safety agency required a recall on a key critical safety device that has been clearly identitifed?
About a week ago my brakes on my 2013 Ford Edge Limited became for hard to press. The pedal became stiff. I almost was unable to stop even though I was going extremely slow approaching an intersection that was very busy. I have looked up recalls on this issue with the same description and realize Ford had issued a recall on 2013 Ford Edges however only certain Vin numbers. However, surfing through multiple posts and forums I am finding 100's so far of people that are angry because Ford refused to own up to the fact the all these 2013 Ford Edges are having issues with the Brake Booster which is a major safety issue and should have no cut off period due to the importance of this defective part! I finally wad able to bring my car to the dealer due to the other mechanic's I brought it to are all getting an invalid read when they do the diagnostic test on the car. Now Ford Dealership Jarret Ford in Dade City said it will be $1389. 00 to fix my brake booster. This is highway robbery.
I have experienced what feels like brakes going out numerous times. I will go to stop and it feels like I have no brakes. The pedal goes clear to the floor but i can end up stopping. This has not been diagnosed due to it does it occasionally then the brakes start working good again.
The contact owns a 2013 Ford Edge. The contact stated that while his wife was driving at various speeds and depressing the brake pedal, the brake pedal was rigid, and the vehicle failed to respond as needed. There was no warning light illuminated. The contact stated that the failure had been recurring intermittently while driving. The vehicle was taken to the dealer however, the failure could not be duplicated. The vehicle was then taken to an independent mechanic, where it was diagnosed that the brake booster had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 13N02. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered because the campaign had expired. A case was opened. The failure mileage was approximately 150,000.
The contact owns a 2013 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to slow as intended. The brake pedal was making a squeaking sound. The contact stated that it was snowing at the time when the failure occurred. The vehicle was taken to the dealer where it was diagnosed with a failed brake booster and that the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was informed that the repair was not covered under warranty. The failure mileage was approximately 104,695.
The contact owns a 2013 Ford Edge. The contact stated while driving 35 MPH and attempting to slow the vehicle, the brake pedal required excessive effort to bring the vehicle to a complete stop. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the brake booster. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 13N02. The manufacturer was notified of the failure but referred the contact to the federal safety agency Hotline for assistance. The failure mileage was 63,000.
Bake booster developed leak that caused hissing sound and sponge brake pedal that would go in and out randomly. Yet there is no recall on my vehicle but a bunch of other 2013 Ford Edges had this recall. This has to be changed in Aug 2023.
The brakes just went to the floor causing the car hard to stop. This is my daugthers car with my two grandbabies in the car. She took it to a local Ford dealer and they stated that it just needed to be updated (computer update I guess). The car worked after that until today. She hit a bump in the road and the brakes went to the floor again when she tried to stop. She has no warning lights that appear. The dealer states that there is no recall for this issue. This is a saftey issue for everyone on the roads.
The contact owns a 2013 Ford Edge. The contact stated while driving in bumper-to-bumper traffic and depressing the brake pedal, the vehicle failed to respond. The contact immediately pulled to the side of the road, and she was able to stop the vehicle by shifting into park(P). The vehicle was towed to an independent mechanic, where it was diagnosed that the brake booster had failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and advised the contact to save the receipt for a potential reimbursement. The contact stated that the failure recurred. The vehicle was taken to an independent mechanic, where it was diagnosed that the brake booster had failed and needed to be replaced. The contact received notification of Ford Campaign Number: 13N02, which she related to the failure. The dealer was notified of the failure and charged a fee for diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 106,490.
While stopping the brake pedal will sink all the way to the floor. Brake booster was replaced but the problem persisted. Master cylinder was replaced but problem is still there. The only thing that saved me from an accident was the emergency brake.
I was issued a customer satisfaction program #13N02 while replacing brake booster helped, bypassing the fact the master cylinder fluid leaked into brake booster and was not part of repair is just ridiculous. Until master cylinder is repaired, problem will not be resolved! Please remedy by including master cylinder with brake booster 13N02. My brake pedal still goes to floor, I am requesting your immediate response
The contact owns a 2013 Ford Edge. The contact stated that while decelerating from 45 MPH, the brakes failed to respond immediately. The contact continued depressing the brake pedal however, the pedal lost pressure. The vehicle was taken to the local mechanic and a diagnostic test was performed, the brake lines were bled, and it was determined the brake booster had failed. The contact stated the failure persisted. The contact went to the dealer and was informed to contact the federal safety agency Hotline for assistance. The manufacturer was not made aware of the failure. The vehicle was not repaired due to the cost. The approximate failure mileage was 86,000.
The contact owns a 2013 Ford Edge. The contact stated that, upon coming to a complete stop, the brake pedal felt abnormally hard. After shifting the vehicle into park, releasing the break pedal, and shifting back into drive, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 179,000.
The contact owns a 2013 Ford Edge. The contact stated that upon entering the vehicle, she became aware that the driver's side door had not latched properly. Upon entering the vehicle, the contact observed that the ABS warning light was illuminated on the instrument panel. The vehicle was taken to an independent mechanic, who determined that the front brake rotors were cracked. Additionally, the vehicle was diagnosed with a door check arm failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to the federal safety agency Action Number: PE16012 (Latches, Locks, Linkages, Interior Lighting). The manufacturer was notified of the failure but referred the contact to the federal safety agency Hotline for assistance. The failure mileage was 100,000.
Purchased 2013 Ford Edge AWD Limited used 12/17 with 68,XXX miles. [XXX] began experiencing brake issues. When trying to stop brake pedal went to floor not slowing/stopping vehicle. Vigorously pumping brake stopped vehicle. Took vehicle to neighborhood shop, was informed of recall 13N02. Contacted Ford National Service center (800) 727-7000, confirmed my car covered by recall. Recall work was performed at Bellevue Ford, 411 116th Ave NE, Bellevue, WA 98004, United States, on September 28, 2020. Recently, [XXX] problems reoccured, this time brake failed and vehicle would not stop at busy Seattle intersection fortunately I wasn’t stuck/struck by other vehicles. Subsequently I again called Ford National Service center and was informed that recall/replacement parts are only warranted for 24 months. My car is currently in shop (for 3 days so far) . It seems that the brake booster that is the recall issue affects the entire braking system and pieces of the diaphragm within replaced brake booster are carried to the master cylinder, thru the brake lines and also affect the antilock computer components. Additionally, the Ford manufactured ‘replacement parts’ are often themselves defective. BRAKES ARE ARGUABLY THE MOST IMPORTANT SAFETY SYSTEM IN A PASSENGER VEHICLE! Obviously Ford has manufactured and is aware/responsible for this un-safe condition. They chose to ignore this situation. It seems Ford only manufactured 129,000 2013 Ford Edges. There are thousands of brake issue complaints listed the internet and many hundreds of Safety issues reported here at the federal safety agency. PLEASE INVESTIGATE THIS LIFE SAFETY ISSUE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
While driving the 2013 Ford Edge, during a right turn, the brake pedal went to full hard to depress. The check engine light illuminated and the vehicle stalled. My daughter, a new driver, narrowly avoided an accident by pulling to the side of the road. Our local technician inspected the car and found the brake booster damaged. Ford is aware of this issue and has covered the replacement to SOME vehicles under their customer satisfaction program. The booster was replaced and the vehicle is operational now. Ford is very aware of this issue and this is an extremely dangerous situation to the driver of these automobiles and others on the road.
Recently change my break pads but, al the sudden they just stop working
On Tuesday 10/17/2023 I was driving my wife's 2013 Edge on dry pavement at about 40 mph. A deer came from nowhere and I had to slam on the brakes HARD to barely miss it. The car slowed for a split second and then the Front Right Tire locked up and the car went into a full, fast moving slide uncontrollably into the middle of the oncoming lane which had 3 vehicles coming straight at me. I grew up driving cars without ABS and I knew to immediately let off the brakes to regain control and whip the car back in my lane before I caused a head on collision and double rear end collision between the 3 cars coming at me. I missed the oncoming lead car by only a few feet. My collision would have had a combined impact speed of 60 to 70mph. I was SHOCKED! I took the car to my long time mechanic and he drove it easily reproducing the same result. He was also SHOCKED and completely baffled because the car had no codes in all of his testing. He called Ford and searched all the repair forums, and technical bulletins and found nothing. I took it to another repair shop. They were also SHOCKED and suggested I take it to a Ford Dealership. I took the car to the Ford Dealer I purchased it from. They were SHOCKED and refused to return it unsolved. Early on a regional Ford Tech told them that they don't get involved in cars older than 5 years.They had the car for over 5 WEEKS and tried everything they could including donating all ABS components from a 2014 Edge that they had in their loaner fleet. Eventually they tested the other Edge with the computer hooked up and were SHOCKED to discover that it DID THE SAME THING. We all wished we had tried this first. They talked to Ford Engineering and were told that this is NORMAL operation for this car. Some people may never have to hit their brakes as hard as I did that day, but if they do, it could be CATASTROPHIC. I'll bet there's data out there to confirm this has caused many BAD accidents! See Attached FORD Invoice I HOPE THIS IS LOOKED INTO!
Our 2013 Ford Edge (FWD) suffered a failed "Brake Booster" on or shortly before June 15, 2023 at 101,900 miles. The vehicle was cautiously driven immediately to the local selling dealership because of the immediate safety risk of brake failure. The vehicle was manufactured/assembled at Ford's Oakville assembly plant in June 2013. We purchased/took delivery of the vehicle in August 20143. The brake booster was replaced by the local/selling dealer at our cost of $1,374.41. Shortly after the repair, we discovered via an online forum that there had been a Ford Motor Company "Customer Satisfaction Program (No. 13N02)" letter sent to "All U.S. Ford and Lincoln Dealers" dated January 9, 2014, extending warranty coverage to "...10 years of service or 150,000 miles." We were never informed by the selling dealer or Ford Motor Company of this program. The equipment/vehicle failure was within the extended warranty period. When we raised the issue with the selling dealership, we were referred to Ford Motor Company ... to no avail. We do not have the resources to take legal action against the selling dealership and/or Ford Motor Company to recover our expenditure. This was/is a vehicle safety issue. Fortunately, nobody was killed or injured due to this equipment failure. HELP!
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