We were driving in the mountains and the brake pedal went all the way to the floor before engaging. This caused us to almost hit a vehicle in front of us, swerved successfully, but then my wife and I have whiplash pain from the instant, hard stop. Took it to a Brakes Plus and they said air in the lines was the cause and flushed the lines. Worked for a few days, then almost got into another accident with the same issue of the brake pedal falling to the floor before engaging. Took it back to Brakes Plus and they notified us that Ford is well aware of this issue and extended the warranty of the Brake Booster, which is known to fail. Took it to Ford, they happily replaced the brake booster, under the warranty, but then said this is not the issue, we need to replace the HCU Assembly and replace the master cylinder. Which, conveniently, is not under warranty. Ford is playing with peoples lives, knowing having faulty parts installed on vehicles and not taking ownership and replacing the parts needed to safely operate their vehicles. When I asked if I can complain, they gave me your web-address instead of trying to make things right. The only response I received worth a penny, is keep your receipts, maybe we can reimburse you, if I/m not dead, when we decide to take ownership.
2013 Ford Edge brakes complaints
Page 9 of 22: complaints 221 to 250 of 634, newest first, as owners wrote them.
The contact owns a 2013 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal depressed the floorboard intermittently. There were no warning lights illuminated. The vehicle was taken to the local dealer; however, the mechanic was unable to duplicate the failure. The failure continued and the vehicle was taken back to the local dealer where it was diagnosed that the rear differential, the brake booster, and the brake master cylinder needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was not contacted. The failure mileage was approximately 116,000.
Driving under normal conditions, brake pedal goes to the floor, very hard to stop vehicle. This happened 3 times. Twice in July 2022 on a family road trip, and today, 11/15/2022 while being driven to work, almost resulting in an accident.
The contact owns a 2013 Ford Edge. The contact stated that while depressing the brake pedal, there was an abnormal hissing sound. There was no warning light illuminated. The contact also stated that the brake pedal was firm upon depression. The dealer was notified of the failure and informed him that the warranty related to the failure had expired; the contact was then referred to the manufacturer for assistance. The manufacturer provided the same information as the dealer and referred him to the federal safety agency Hotline for assistance. The vehicle had yet to be repaired. The failure mileage was 151,000.
The contact's daughter owns a 2013 Ford Edge. The contact stated while her daughter was driving 35 MPH, the brake pedal was depressed and hesitated to respond, causing a 10-foot stopping distance delay. The contact stated that the failure had been reoccurring while depressing the brake pedal. The vehicle was taken to an independent mechanic where it was diagnosed that the brake booster needed to be replaced. The dealer and the manufacturer were notified of the failure and informed the contact that the vehicle could not be repaired under Ford Customer Satisfaction Program Campaign Number: 13N02 as it had expired. The vehicle was not repaired. The failure mileage was approximately 74,000.
The brakes on my otherwise perfect 2013 Ford Edge recently went to the floorboard while I was driving. The first time, I could have killed a pedestrian--which should shock everybody including Ford. The second time, I could've killed several people in the car in front of me and started a deadly chain reaction. Ford dealers have told me that there is a recall on the 2011 & 2012 Ford Edges for a replacement of the ABS module--BUT NOT FOR MY YEAR! People are going to die if the greedy Ford is not FORCED TO RECALL THIS YEAR TOO. I've been told by numerous independent mechanics and have spent hundreds of dollars which leaves the brakes still not working properly. Ford dealers have quoted me $2000 + to replace the ABS module (ECU & HCU). I am a senior citizen and cannot afford anything near that. PLEASE ... PLEASE HELP ME AND DEMAND THAT FORD RECALL THIS POTENTIALLY LETHAL DEFECT IMMEDIATELY.
Brakes are hard to press and pedal will travel to the floor. I hear hissing when depressing the pedal, i also hear a whistle when the pedal is all the way to the floor. The symptoms match the Ford communication of 13N02. My vehicle was assembled on April 2 2013, the recall only affected cars assembled through March 28, 2013. Sure seems like I have the same problem as the recall.
I experienced a loss of brake pressure, resulting in the brake pedal sinking to the floorboard before the vehicle came to a complete stop. Service was performed on the vehicle and an independent mechanic replaced the brake master cylinder. However, the brake cylinder replacement did not solve the issue and the symptoms persisted.
Brake pedal sinks to the floor, I have replaced the master cylinder (3) times and also the Break Power Buster. . . Problem still exist
The contact owns a 2013 Ford Edge. The contact stated while driving approximately 30 MPH, she attempted to slow down for traffic and noticed that the brake pedal had to be depressed with more force than normal. The vehicle stopped; however, the brake pedal was very stiff, requiring extra force to depress. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer where it was diagnosed and determined that the brake booster needed to be replaced. The contact had been advised that there had been a Customer Satisfaction Program: 13N02 (Brake Booster replacement) however, the VIN was not included. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was unknown.
The contact owns a 2013 Ford Edge. The contact stated while driving at 55 MPH, another vehicle intersected his lane. The contact depressed the brake pedal but it failed to respond. The contact stated no warning light was illuminated. The contact forcefully depressed the brake pedal to the floorboard and the vehicle stopped. The vehicle was taken to the local dealer, where it was diagnosed that the Hybrid Control Unit (HCU) needed to be replaced. The vehicle was not repaired due to the parts not being available. Additionally, the contact stated that he was informed at State Inspection that the brake master cylinder needed to be replaced. The vehicle was repaired, however, the failure reoccurred. The low-fluid brake and the brake warning lights were illuminated. The vehicle was taken to a second local dealer, Priority Honda Hampton (4115 W Mercury Blvd, Hampton, VA 23666), where it was diagnosed that the brake master cylinder needed to be replaced for a second time. The part was replaced, however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 135,000.
The contact owns a 2013 Ford Edge. The contact stated while her son was driving at an undisclosed speed, the brake pedal was depressed but felt rigid. The contact's son then applied more pressure to the brake pedal until it responded. There was no warning light illuminated. The contact stated that the failure had been reoccurring. The power train warning light was illuminated. The vehicle was taken to local Pep Boys where it was diagnosed that the brake booster had failed and needed to be replaced. The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 144,000.
The contact owns a 2013 Ford Edge. The contact stated while his wife was driving approximately 60 MPH and as she was slowing for traffic, she had to depress the brake pedal very hard in order to stop before crashing into the traffic ahead of her vehicle. The contact stated his wife had not noticed any warning lights. The contact had driven the vehicle to a local dealer where it was diagnosed and determined that the brake booster needed to be replaced. However, the dealer advised the contact that the manufacturer's "Customer Satisfaction Program" number 13N02 extended warranty had expired. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 100,000.
The contact owns a 2013 Ford Edge. The contact received notification of a Manufacturer's campaign program for the brake booster. The contact stated that while driving at approximately 30 MPH, the pre-collision warning light was illuminated and the brake pedal was depressed and extended to the floorboard. The contact stated that the failure reoccurred after the pre-collision warning light was illuminated; she depressed the brake pedal and the brake pedal went to the floorboard and was delayed in returning to the normal position. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 122,000.
The contact owns a 2013 Ford Edge. The contact stated that while attempting to apply the brake, the brake pedal went to the floor and failed to stop the vehicle. The contact stated that the vehicle was slowing down but not as designed. The contact pumped the brake pedal and turned the steering wheel to avoid crashing into another vehicle was stopping. The contact stated that while idling at a traffic light, the vehicle shut-off. The contact stated that the vehicle had to be shifted into park while stopped at a traffic light to prevent the vehicle from inadvertently turning off. The contact stated that the check engine, brake failure, and low oil warning lights were illuminated. The door latches also failed to lock the vehicle whenever the vehicle was started. The doors would suddenly lock or fail to lock as the contact continued to drive. The contact stated that she was unable to manually lock the doors occasionally. The contact took the vehicle to the dealer who diagnosed that the door latch and the brake booster needed to be replaced. The brake booster, master cylinder, vacuum hose, two unknown sensors, and brake fluid were all replaced. The manufacturer was made aware of the failure and confirmed that the mileage was past the limit for the extended warranty. The approximate failure mileage was 165,000.
The contact owns a 2013 Ford Edge. The contact stated while driving 35 MPH and depressing the brake pedal, the vehicle failed to stop as needed. The contact stated that the check engine warning light was illuminated. The contact continued to depress the brake pedal forcefully until the vehicle stopped. The contact was able to continue driving to the closest independent mechanic. The contact took the vehicle to an independent mechanic and was informed that the manifold vacuum supply line, the booster assembly, and the intake manifold gaskets needed to be replaced. The vehicle was repaired. The contact called the local dealer and made them aware of the failure. The manufacturer had not been informed of the failure. The failure mileage was 43,209. The contact was informed that their vehicle was not covered by the recall even though their vehicle experienced the same issues and was also manufactured at the same plant that made the other affected vehicles.
The contact owns a 2013 Ford Edge. The contact stated that while depressing the brake pedal, the brake pedal felt spongy and the vehicle failed to perform as designed. The contact had to apply a lot of pressure to the brake pedal to stop the vehicle. No warning light was illuminated. The contact referenced the Manufacturer recall number 13N02. The contact stated that the vehicle was taken to Pep Boys where it was diagnosed that the brake booster and brake master cylinder needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and the contact was informed that the warranty would not be honored and advised the contact to call the federal safety agency Hotline. The failure mileage was approximately 108,000.
The contact owns a 2013 Ford Edge. The contact stated that the brake pedal was emitting a hissing sound while depressed. There was no warning light illuminated. The contact stated while driving 55 MPH, the brake pedal was depressed and made a hissing sound. The vehicle failed to respond and the brake pedal went to the floorboard. The contact stated that he pumped the brake pedal until the vehicle responded. There was 50-100 feet stopping distance delay. The vehicle was taken to an independent mechanic who test drove the vehicle and diagnosed that the brake booster had failed and needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in an unknown recall. A case was opened. The manufacturer referred the contact to the federal safety agency Hotline. The failure mileage was approximately 106,000.
The contact owns a 201 Ford Edge. The contact stated that while driving at an undisclosed speed, she depressed the brake pedal and the brake pedal felt spongy. The contact then stated that she intermittently heard a hissing sound coming from the brake pedal. There was no warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the brake booster failed and needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and the contact was provided a case number and directed to call the federal safety agency Hotline. The failure mileage was 67,860.
The contact owns a 2013 Ford Edge. The contact stated that while attempting to stop the vehicle, the brake pedal was hard to depress. Additionally, there was a hissing sound while depressing the brake pedal. The vehicle was taken to the local mechanic who diagnosed that the brake booster was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure but no assistance was offered. The contact was informed of an Extended Warranty Coverage: (13N02). The failure mileage was 80,000.
My brakes started feeling like the pedal went to floor, or if needed extra break at a light, there was none, took to get brake pads at 57,000 miles on tues and was told pads were fine but something bigger. I drove it 4 miles away to Moyer ford and dropped it off, after researching internet, it appears this break booster is a major issue with 2013 edge. $875 later, 2 days later, I now can drive my car. My research shows this issue will likely return, I want my vin reported with this issue.
The contact owns a 2013 Ford Edge. The contact stated while driving approximately 35 MPH, the brake pedal was hard to operate and sluggish. There were no warning lights illuminated. The vehicle was taken to an independent mechanic. The vehicle was diagnosed with brake booster failure. The brake booster was replaced. The manufacturer was notified of the failure. The contact related the failure to Ford Technical Service Bulletin: 13N02. The approximate failure mileage was 82,928
The contact owns a 2013 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and went to the floorboard, and failed to stop the vehicle immediately. The vehicle was towed to the dealer; however, the vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the federal safety agency Hotline. The contact related the failure to Customer Satisfaction Program: 13N02 (Extended Warranty Coverage on Brake Booster) however, the VIN was not included. The failure mileage was approximately 114,000.
Brakes went completely out
The contact owns a 2013 Ford Edge. The contact stated that while depressing the brake pedal to stop the vehicle, the brake pedal extended to the floor causing the stopping distance to be extended. The vehicle was taken to an independent mechanic who replaced the brake pads and brake rotors and bled the brake lines; however, the failure persisted. The cause of the failure was not determined. The manufacturer and local dealer were not yet notified of the failure. The failure mileage was 55,000.
Hissing noise while depressing the pedal and also experience a "spongy" pedal feel with a noticeable effect on braking performance car keeps rolling
The contact owns a 2013 Ford Edge. The contact stated there was a recall for brakes booster in 2019. The contact stated while driving approximately 35 MPH, the brake pedal was depressed; however, the contact felt as though the brakes were slipping. There were no warning lights illuminated. The contact related the failure to Ford Customer Satisfaction Program: 13N02. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 121,000.
Has bad Brake booster. Call Ford Corp, explaining the issue because has a extend service warranty 113N02, and the answer was that my vin did not qualify no matter was under the specifications of the bulletin. The vehicle is a danger to drive has slow brakes or no brakes at all.
My 2013 Ford Edge has (in the past year) had the Master Cylinder and the Brake Booster replaced to correct various problems with braking system and loss of pressure. I currently have the vehicle in the shop (Pittsville Ford) to repair the "wrench" indicator light causing a loss of engine power when the wrench light is illuminated. This appears to be a Throttle Body error that is currently listed under CAS # 38134291 Talking to the service representative last night they indicated that the vehicle was unsafe to drive given the current condition (and actions) of the brake pedal. It currently has what they call a soft brake pedal. None of their techs will even drive the vehicle so they cannor diagnose the issue from CAS # 38134291. The dealer advised me to initiate another critical safety complaint about the "soft Brakes.
I have been having trouble stopping my vehicle. I thought it was just time for a brake replacement so I had them changed at Firestone and I was told that was only part of the problem. I was told my car was showing a recall for my brake booster part through Ford and that the dealership would have to fix it. I've called multiple Ford dealerships and also customer service and they are all telling me there are no recalls attached to my VIN. After calling back Firestone I was told they still could not fix it because my VIN was still showing them a recall for the brake booster. I called Ford customer service to tell them and was told there was nothing else to do because my VIN was not showing a recall. I am having to continue driving unsafely in my car. The recall number I was given is 13N02.
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