Back up camera stopped working. Back up sensors either don’t work or will just beep when nothing is behind the car. Don’t have exact date it stopped working because it started working for 1 day and then stopped working again. It has been probably 8 or 9 months since it has worked.
2014 Ford Edge driver assistance complaints
Page 2 of 3: complaints 11 to 40 of 50, newest first, as owners wrote them.
The contact owns a 2014 Ford Edge. The contact stated that while shifted into reverse(R), the rear-view camera image was either black or displayed upside down. The contact stated that the failure was intermittent. There was no warning light illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure and referred the contact to the federal safety agency Hotline to report the failure. The failure mileage was approximately 98,000.
The contact owns a 2014 Ford Edge. The contact stated that while attempting to decelerate and depressing the brake pedal, there was an abnormal grinding sound coming from the brakes. Additionally, the contact stated that the vehicle failed to detect other nearby vehicles as intended. The vehicle was taken to a local Pep Boys, where the rear rotors and brake pads were replaced. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated. The vehicle was taken back to the same local Pep Boys, where the vehicle was diagnosed with a check engine, transmission, ABS, Cruise Control Module, and seat module failure. The local Pep Boys diagnosed the vehicle with an ABS module failure that impacted the performance of several other safety features. The vehicle was taken to a local dealer; however, the vehicle was not diagnosed or repaired because there was no recall associated with the VIN. The vehicle was not repaired. In addition, the contact related the failure to the federal safety agency Campaign Number: 16V733000 (Service Brakes, Hydraulic, Electronic Stability Control (ESC); however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 110,000.
When I purchased my 2014 Ford Edge SEL from North Central Ford, I informed the dealership that the backup camera consistently displayed the error message: “Camera is unavailable, please contact your dealership.” This occurred every time the vehicle was placed in reverse. Additionally, the SYNC display would become unresponsive, disabling access to the phone, climate control, radio, and other settings. The dealership refused to fix the issue and instead offered to replace the entire SYNC system with an upgrade costing around $800. This issue has persisted since purchase in January 2018. The Ford Edge has significant blind spots, and the backup camera is essential for safe reversing. I recently discovered that Ford issued a recall for similar issues, but my model is not included—even though it clearly suffers from the same defect. I request that the 2014 Ford Edge SEL be included in the recall to address this safety-critical issue.
My vehicle started having a "spongy" pedal feel when I pushed on my brakes going to work and returning home. I was going to be taking my grandchildren to Branson, MO, on Thursday morning, [XXX], and was able to get Marvin Merritt, mechanic, to look at my vehicle before leaving to make sure we would be okay traveling. Marvin notified me that my brake booster needed replace and it was not safe to travel. I made other arrangements to go to Branson. When I got back I paid Marvin for services rendered and got my letter from the Ford Motor Company Dated March 2024. I took my letter, the invoice from Marvin Merritt and turned it into Friendly Ford Dealership / Service man, Derrick and he filed a claim for me and said he did not see any reason why they would deny my claim based on the information I turned in. I waited 4 week, calling weekly for updates, before being told my claim was being denied. Derrick gave me the following number to call 1‑800‑392‑3673 and they stated they would not honor the warrenty because it was not fixed at a Ford Dealership. I asked for an email or mailing address so I could send my information to them and was denied. She stated she would give me a claim number which was case # [XXX]. and I shared the following information on the phone. 1.“I received Ford’s March 2024 letter stating that if my vehicle had exceeded 150,000 miles, coverage would continue through November 30, 2025. My vehicle had exceeded that mileage, so I relied on this written coverage.” 2.“I had the brake booster repaired on July 11, 2025—well within the coverage period Ford outlined. Despite this, my claim was denied.” 3.“I am requesting Ford to honor its written commitment and reimburse the cost of my repair. Given that this matter involves a brake system safety issue, I trust Ford will resolve this promptly. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2014 Ford Edge. The contact stated while reversing, the rearview camera image was black intermittently, and a message to contact the dealer was displayed. The vehicle was taken to the dealer, where the contact was informed that a fee would be charged for the repair. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the federal safety agency Hotline for assistance. The failure mileage was unknown.
The contact owns a 2014 Ford Edge. The contact stated that the back over prevention camera was unintendedly turning on and off. The message “Camera Unavailable - Contact the Dealer” was displayed. There were no warning lights illuminated. The contact stated that the failure was related to the federal safety agency Campaign Number: 25V160000 (Back Over Prevention); however, the VIN was not included. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the federal safety agency Hotline. The failure mileage was approximately 60,000.
The contact owns a 2014 Ford Edge. The contact stated that while reversing, the back over prevention camera image was displayed upside down. The contact indicated that the failure had occurred after the battery was replaced. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 55,000.
The back up camera view is distorted, the image is upside down. This causes a visibility issue. I cannot use the camera to back up, I’m dependent on the side and rear view mirrors. This car has several blind spots that make using the mirrors difficult when backing up. I have nearly hit numerous cars.
Backup camera doesn't always display. Had a accident while backing up.
The contact owns a 2014 Ford Edge. The contact stated that while shifted into reverse, the rearview camera failed to display a clear review image. No warning light was illuminated. In addition, the contact stated that occasionally the digital screen displayed an upside-down image or a black screen. The vehicle was taken to a local dealer and the contact was informed that the back over prevention camera needed to be replaced. The vehicle was not repaired. The contact related to failure to an unidentified recall; however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.
The contact owns a 2014 Ford Edge. The contact stated that while the vehicle was parked, the rearview camera became inoperable. The contact stated that the rearview camera image was frozen, and the screen was blank. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 106,717.
Rear camera works intermittently and is often blurry/glitches. Rear powered hatch often only closes partway then reopens
New brake booster, new brakes put on 6 months ago, ABS now has problems. Car starts to skid when braking, only 1 brake works, car only has about 140,000 miles on it. When on the freeway at about 60-65 mph, car will start to lose power and shake until you hit the brakes really hard 2 or 3 times, no accident yet but if not fixed, it will happen. Brake pedal goes down to the floor will sitting at a red light or at a stop light.
The contact owns a 2014 Ford Edge. The contact stated that while reversing, the rearview camera image failed to display. A message advising that the rearview camera was inoperable and to contact the dealer was displayed. The contact stated the failure occurred intermittently while reversing. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 133,400.
The contact owns a 2014 Ford Edge. The contact stated that while attempting to reverse, the rearview camera display screen went blank, and the contact was unable to view an image behind the vehicle. The vehicle was driven to an independent mechanic to be diagnosed. The contact was informed that the communication module needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 141,000.
In 2020, I paid a local Ford Dealership to replace my back up camera on my 2014 Ford Edge SEL. The camera had failed and gave the " camera not available" to driver. Worked until July of 2024. In July, the new camera failed. The camera "inverted" the image the driver sees. This makes it impossible to use the camera safely for backing up or hazard during back up. I feel this is a critical safety issue, causing disorientation of the driver while backing up. A call to the Ford dealer got the reply " Your vehicle is not covered under any Ford recall to date. The back-up camera has failed, and we can replace it at your cost"
The contact owns a 2014 Ford Edge. The contact stated while attempting to start the vehicle, the vehicle hesitated but started after several attempts. The contact took the vehicle to the dealer who informed the contact that the starter on the vehicle was not failing. The contact stated while driving at an undisclosed speed the vehicle stalled. The vehicle was able to be restarted. The contact stated that while attempting to park the vehicle, the back-over prevention camera failed to operate as needed. The contact took the vehicle to the dealer who informed the contact that the vehicle was not included in a recall. The manufacturer was made aware of the failure and instructed the contact to reach out to the federal safety agency Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 110,000.
The contact owns a 2014 Ford Edge. The contact stated that the back-over prevention camera intermittently failed to operate when the vehicle was shifted into reverse(R). The vehicle was taken to the dealer where the contact was informed that there were no recalls on the vehicle. The manufacturer was then notified of the failure but offered no assistance. The manufacturer referred the contact to the federal safety agency Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 80,000.
The contact owns a 2014 Ford Edge. The contact stated that the rearview camera image was distorted and blue while reversing. There was no warning light illuminated. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 60,000.
The contact owns a 2014 Ford Edge. The contact stated that on several occasions while reversing, the rear-view camera image was displayed upside down and then a black screen appeared. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Back up camera is not working properly. This started 1st of the year when it doesn't come on while in reverse. It's been on again off again for months. I should have reported sooner but was hoping it would resolve when following guidelines from the of owners manual. No messages or other symptoms that I'm aware of or appear and it's happening more often. There has been no inspection done. No incidents but definitely not safe to use. When camera does work it blanks out and goes black and message appears call dealership while backing up. Only other issue that I seen reported was our brakes screeching while backing up also. We need to get resolved ASAP.
Our backup camera isn't working properly. It sometimes works in reverse and also sometimes comes in while in drive. Most of time it doesn't work. It has not been taken to dealership to be looked at. It's been about a month now. Saw recently about recall on some cameras.
The contact owns a 2014 Ford Edge. The contact stated while reversing, the rearview camera image was blank. The contact stated there was a message stating that the rearview camera was inoperable was displayed on the instrument panel. The vehicle was taken to an independent mechanic, where it was diagnosed that an unknown electrical component needed to be replaced. The local dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 130,000.
I have a screen in my car that connects with my rear view camera that shows me where I'm going when backing up and alerts me when objects are near. My rear view camera is malfunctioning where the screen is black without an image of what's behind me and no notification of nearby objects when backing. This issue has not been reviewed by a mechanic or anyone else. However, this is a safety risk not only due to being unable to see low-lying objects on the ground or directly behind my vehicle when backing and then not notifying me of nearby objects to avoid a collision or running over a pedestrian, small child or animal. I am aware that I am able to turn around and back up while facing backwards, but I have paid for a vehicle that has a backup camera and would like to use it; this also does not negate the fact that low-lying objects and small beings would still be invisible to the eye in that manner. A message in yellow just popped up on my screen recently that reads "Camera is unavailable. Please contact your dealership." I have taken a picture of this dysfunction while also showing my car in reverse in the picture to show the problem. I recently saw a recall on what I believe were some ford trucks that had this same issue. I simply would like to have this function restored for the safety of me and my children as well as the public.
Back up camera works intermittently. Was told by the dealer the parts for the camera were on back order and it could be up to a year before they get them in!!!! Also if the car sits for 2 to 3 days the battery is dead and it has to be jump started. Battery tested at 100%. Everything is off when I get out of the car but something is draining the battery!!!
The backup camera on the car works intermittently switching between blue screens and component not available. This causes a safety risk as I back up. A specific scenario that occured where I had to back out of my garage during Halloween with kids running about the neighborhood. The backup camera screen turned blue requiring me to backup using only the side mirrors hoping someone was not behind the vehicle.
The contact owns a 2014 Ford Edge. The contact stated that upon placing the vehicle in the reverse(R) position, the rear backup camera image would intermittently be displayed upside down. The contact initially took the vehicle to the dealer and was given an estimate for a diagnostic as well as for the repair. The manufacturer was also notified of the failure and informed that the cost of the repair would not be covered under warranty. The contact was referred to the federal safety agency Hotline for assistance. The vehicle had yet to be repaired. The failure mileage was approximately 100,000.
Rear backup camera has malfunctioned and an error message appears. The screen goes black.
Rear back up camera works intermittently making it difficult and dangerous when backing up.
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