Car was in garage with garage door open. Outside temperature was 29 degrees and garage temperature was 54 degrees. Passenger door was closed normally and rear window shattered.
2014 Ford Edge visibility complaints
Page 2 of 2: complaints 11 to 16 of 16, newest first, as owners wrote them.
Saturday morning was cool and car in garage. Pulled car out of garage and noticed a "line" slowly coming up from the seal at the drivers side windshield. Sat in driveway and watched this "line" go from bottom of the windshield up and to the passenger side. Nothing hit my car and this "line" came up from beneath the rubber seal on the windshield. Called the salesman the followiing monday and was told not covered under the bumper to bumper warranty. My edge is only 2 months old!!! Salesman said he would call me back - never did. I have always bought ford vehicles brand new. My last brand new vehicle, 03 explorer had a small rock hit it when it was 2 weeks old, shattered the windshield. No more ford for me!
Tl* the contact owns a 2014 ford edge. The contact stated that there was excessive fog on all of the windows and the windshield during inclement weather, causing an obstruction to the contact's visibility. The vehicle was taken to an authorized dealer more than five times and they were not able to diagnose the failure. The contact continued to experience the failure and the vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 2,000. Updated 3/13/15
When outdoor temperature drops below freezing as you drive the vehicle the interior windows and windshield will fog up to the point of not being able to see out of them. Defrost mode does not completely clear windshield. Only gives about a quarter of the windshield at bottom to half clearance at best. This has happened four times now and I had no problems until after my dealer did a recall for heater unit efficiency. I have had it to them three times in the last three weeks and they continue to tell me that everything is functioning properly. Their suggestions have been review my manual on proper heater functions, roll down the windows, do not park the car in my garage, carry a towel with me in the car to wipe off windshield and turn on the air conditioning. This is a major safety concern as my view is extremely obstructed and I would appreciate some assistance as ford is telling me that it is a minor problem. I don't see it as minor but major as clear visibility is a necessity when driving.
The rear window of vehicle shattered simultaneous to turning the ignition switch. There was no impact to the window; it just shattered. Nothing dropped from the sky; the vehicle was parked in the driveway well away from traffic both vehicle and pedestrian. I repeat it just spontaneously shattered. There is only two thousand miles on this vehicle. This should not have happened.
Five days after taking delivery of my 2014 ford edge I got into the vehicle and noticed a hairline crack in the windshield starting roughly in the center from the base of the windshield going upward in a sinuous direction. The car had 295 miles on it at the time. No stones or rocks hit the windshield. I immediately called my sales person to report the crack as I felt it was a manufacture defect rather than driver negligence fixed by an insurance claim. Sales person talked to a manager who said if I hadn't purchased the incidental insurance "complete titanium plus", then it would have to be reported to my insurance. The next day I went into the dealership with my brother, talked to the salesman who said this isn't covered under the 3 yr/36,000 mile warranty (which it isn't). However, in ford's owner manual there is a 12,000 mile 12 month warranty against manufacture defects. Sales person brought out the used car sales manager who tried to tell us this was not my fault, not his fault and this is why a person carries insurance. We told him this is unacceptable on a brand new car which I had less than a week with only 295 miles on it. We told him this is a manufacturers defect and he needs to work with ford to fix it. He tried to play it off as he thought I bought a used car (appeared to be a gimmick) and told sales person to be more clear on new vs. Used (again, appeared to be a gimmick). His tune changed and the service department looked at the crack and snapped photos of windshield to submit to ford. Turns out, ford is going to fix the windshield with no cost to me. The dealer is also giving me a loaner car while the work is being done.
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