The contact owns a 2015 Ford Edge. The contact stated that while making left or right turns, the steering wheel started to grind and knock. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the electric power steering system (EPS) failed and needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and the contact was informed that the recall was previously repaired and to contact the federal safety agency Hotline. The failure mileage was approximately 130,000.
2015 Ford Edge steering complaints
Page 2 of 3: complaints 11 to 40 of 41, newest first, as owners wrote them.
Steering gear is failed. Grinding and roaring. Told recall was performed before I purchased the vehicle. Was wondering if there liable to replace the rack and pinion steering system or am I. Told not to drive became it's failing. Thank you. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Car Shimmy's when hitting a bump or rough pavement. If this happens when road surface is wet or icy I feel car will slide enough to cause accident.
The contact owns a 2015 Ford Edge. The contact stated while making a right turn, the vehicle lost power steering functionality without warning. The vehicle was taken to the dealer and the contact was informed that the vehicle was experiencing the failure listed in the federal safety agency Campaign Number: 15V250000 (Steering) however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was contacted and advised the contact to file a complaint with the federal safety agency Hotline. The failure mileage was 97,000.
Loss of power steering assist, at lower speeds, when making a turn.
The contact called on behalf of his wife who owns a 2015 Ford Edge. The contact stated while his wife was attempting to reverse the vehicle out of the parking lot, the steering wheel was difficult to turn. The power steering assist warning light was illuminated. The driver shifted into drive(D) and pulled forward to park the vehicle. The vehicle was not diagnosed or repaired. The VIN was not included in the federal safety agency Campaign Number: 19V632000 (Steering). The manufacturer was notified of the failure. The approximate failure mileage was 46,000.
The steering locked up while driving the vehicle. There was a recall on this defect but my VIN evidently isn't covered. The recall # is 19S26, dated 8/28/2019, and it includes the 2015 Ford Edge. We had it towed to a Ford service provider. The dealer is going to fix it and the cost is estimated to be $3200. Ford Broadway in Green Bay, WI will be doing the work. I talked with them, Ford Motor Company and directly to someone with the federal safety agency and didn't get anywhere. The problem experienced and the solution recommended sounds exactly like recall 19S26, but for whatever reason, my VIN is not included in the recall. There are state of registration requirements that seem to be tied to cold weather and corrosion caused by salt from icy roads. Maybe it was originally registered in a warm weather state? Maybe the repair was already done once? It seems logical that this problem would be covered by Ford since it actually had a recall on the exact issue. Hoping we can have my VIN # included in the recall so that the cost can be covered by the manufacturer. Thank you.
electric power steering rack failed while driving. lost all steering of vehicle without any notice.
While driving my 2015 Ford Edge the Power Steering stopped working, the dashboard lite up. I stopped the SUV. and was unable to drive. I took it to my local garage and they pulled codes and diagnosed a bad Power Steering rack and pinon. Located a used one for $350.00 had that installed but did not work! I had to buy a new one at a cost of $1492.36 . The total cost between parts and labor was over $2500.00 The garage that did all the work took it upon it self to take apart the original Rack and Pinon to see what happened to it?? They found that the seal between the two halves on the Rack and Pinon had failed and that water had gotten into the unit and ruined the electronics inside it. The recall on the bolts was done , but problem should up shortly after? I FEEL THIS IS A FLAW IN THE DESIGN OF THE UNIT AND SHOULD BE LOOKED INTO BY the federal safety agency further, because this could of caused a serious crash!!
Tl* the contact owns a 2015 ford edge. The contact received notification of the federal safety agency campaign number: 19v632000 (steering). The vehicle was taken to dunphy ford (7700 frankford ave, philadelphia, pa 19136) for the free repair. The contact stated that after the repair was performed, the vehicle loss power steering functionality. The vehicle was taken back to the same dealer. The contact was informed that the power steering rack needed to be replaced and it would be an out of pocket expense. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 81,289.
Tl* the contact owns a 2015 ford edge. The contact stated that the vehicle loss power steering assist which made the vehicle difficult to turn at low speeds. The vehicle was taken to an independent mechanic who researched the issue and diagnosed the vehicle with corrosion in the electric power steering gear motor bolts. The mechanic referred the contact to henderson ford (810 ridge rd, webster, ny 14580 (585) 787-1700) who stated that there were no recalls on the vehicle for the failure. The contact was informed that the repair would be at his expense. The manufacturer was contacted and provide the contact with a case number and referred him to the federal safety agency. The vehicle was not repaired. The failure mileage was 124,000.
2015 ford edge. Consumer writes in regards to steering gear motor bolts safety recall. *ld the consumer stated the vehicle has had water leakage issue. Rain water would pool on the driver's side floor. The consumer requested to be reimbursed the cost of repairs for the steering gear.
Tl* the contact owns a 2015 ford edge. The contact stated that while driving approximately 35 MPH, the steering warning light was illuminated. Several hours later the failure recurred. Additionally, the service advance trac, power steering failure, and hill assist inoperable message displayed on the instrument panel. An independent mechanic was contacted and the contact was informed that there were two the federal safety agency campaigns for similar failures, the federal safety agency campaign numbers: 15v250000 (steering) and 19v632000 (steering) however, the VIN was not included. The mechanic also stated that there was no communication between the power steering, parking assist, and the power steering module. The vehicle was not repaired. A dealer was not contacted. The manufacturer was notified of the failure. The failure mileage was 98,022.
Tl* the contact owns a 2015 ford edge. Contact stated that parked with the vehicle idling, the vehicle eps warning light illuminated. Contact placed the vehicle in reverse, turned the steering wheel which ceased to operate correctly. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the steering gear needed to be replaced. The contact was informed that the vehicle was best repaired by an authorized ford dealer. The vehicle was towed to downs ford, inc. 360 new jersey ave 37, toms river, nj 08753, (877) 868-1848) where the prognosis was confirmed. The vehicle was not repaired. The contact mentioned the federal safety agency campaign numbers: 19v632000 (steering) and 15v250000 (steering) as a possible solution to the failure. The manufacturer was contacted and informed of the failure. The failure mileage was approximately 33,000.
Tl* the contact owns a 2015 ford edge. While attempting to accelerate from a stop, the steering wheel became firm. The contact stated that additional effort was needed to maneuver the vehicle. The vehicle was taken to suburban ford of waterford (6975 highland rd, waterford twp, mi 48327, (248) 674-4781) where it was diagnosed that the steering gear bolt detached, which caused a loss of power steering assist. The vehicle was not repaired. The vehicle was included in the federal safety agency campaign number: 19v632000 (steering). The manufacturer was not notified of the failure. The approximate failure mileage was 90,000.
Tl* the contact owns a 2015 ford edge. The contact received a recall notification for the federal safety agency campaign number: 19v632000 (steering). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to byerly ford (4041 dixie hwy, louisville, ky 40216, (502) 448-1661) where it was diagnosed that the steering bolts had fractured. The vehicle was not repaired. The manufacturer was contacted and provided case number: cas24732252, but did not assist. The failure mileage was unknown. Parts distribution disconnect.
Service advance trac light, hill start assist, traction control, wrench light, airbag light and break light all come one simultaneously. Gets stuck on parking break while in park and power steering goes out while driving. Spent over $700 with local for dealership trying to fix it. After it being in the shop the for 3 weeks the same thing started happening a few hours after pickup. The dealership claims that ford knows about the issue but their isn't just a one all fix all. Other ford models has had the same issues in the past and had recalls on them. Need this issue fixed!! It's been like this since the day that I purchased it (8/13/2019) from the big red kia in norman.
Tl* the contact owns a 2015 ford edge. The contact stated that the recall notice for the federal safety agency campaign number: 19v632000 (steering) was received. After contacting stuteville ford of tahlequah (145 george guess rd, talequah, ok) and the manufacturer, the contact was informed that the parts needed to repair the vehicle were not available. The contact indicated that the vehicle experienced the failure listed in the recall, but no assistance was offered. The failure mileage was unknown. Vin tool confirms parts not available.
I purchased this used 2015 ford edge at 26000 miles 2 months ago. Test drove hills, freeway, etc. Once I purchased I notice right away on the way home excelerating at about 35 MPH on a curvy road to my house the steering felt stiff and hesitated. The car went the direction I needed it to go but something is off. I drive this route everyday and this happens 90% of the time at curves. I have also now noticed since I am more aware, the steering wheels sometimes knocks when I turn tight, I will be taking it in to see if they can diagnose. I wish I would have read the complaints on this site before I purchased. Would have know what to look out for.
Tl* the contact owns a 2015 ford edge. While driving various speeds, the steering wheel became stiff and difficult to control. Also, the hill start assist/not available warning indicator illuminated. Griffith ford san marcos (2661 interstate 35 frontage rd, san marcos, tx 78666, (888) 690-5431) diagnosed that the steering gear needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 107,000.
Powersteering failed and gave messages "service advance trac", "steering assist fault service required", and "hill start assist not available". Happened while stationary but could have been potentially deadly if while in operation. Fixed by pulling the battery to reset.
While driving down the city street attempted to make a turn the steering locked up almost ran into the back of a mail truck. Had to have the car towed home could have been a fatality.
On february 7, 2019 at approximately 7:30pm I arrived at my home and parked the vehicle in my driveway. Nothing unusual was noted about the vehicle. At approximately 9:50pm that evening I attempted to back out of my driveway. The vehicle started normally but had no power steering. The following faults were displayed on the instrument panel: "steering assist fault service requested, "hill start assist not available", "service advance trac". The "traction control off" icon was displayed on the instrument panel. I could not check the "traction control" box on the driver assist menu. I did not attempt to move the vehicle out of the driveway. On the morning of february 8, 2019 the vehicle was loaded on a rollback and taken to the ford dealer for repair. In the afternoon of february 8, the ford dealer service individual advised me that the steering box assembly was defective and would not be available for installation until monday february 11. Fortunately the loss of steering event happened in my driveway and not when the vehicle was in motion.
Power steering went out while driving vehicle making steering near impossible.
Electronic steering gear failed at 39,900 miles. $2300 to fix.
The car was parked, when the ignition was turned on, I noticed the loss of power steering, and a service message appeared stating steering assist fault, service required.
Multiple times the car suddenly lost all power. Engine shuts off, power steering gone and all the warning lights on the dash light up. This has happened on expressways, city streets and country roads, each time impeding the flow of traffic and people don't respond well to me when this happens. I have come very close to being hit by other cars. Each time I have pushed the starter button to shut it off even though it is not running and I wait a few minutes. I then restart the car and it seems to function again, for a while. The dealership wants to play games about this issue, " not doing it for our technician". I see loads of complaints just like mine with nothing being done. Come on, it's recall time,,,before I, my wife, family or someone suffers serious injury or death because of this known problem with the ebt assembly in the ford edge.
Tl* the contact owns a 2015 ford edge. The contact stated that the vehicle was equipped with a lane keeping system. While driving approximately 65 MPH, the steering torque stiffened while changing lanes. As a result, the vehicle moved one lane further than was needed. The vehicle was taken to a local dealer who diagnosed that the vehicle was operating as designed. The manufacturer was made aware of the failure and referred the contact to page 20 of the system manual for the exact function of the lane keeping system. The failure recurred. The contact wanted to return the vehicle for a refund. The failure mileage was 1,036.
I was starting to drive on the busy street at about 30 MPH when of the sudden the vehicle slowed down to maybe 5 MPH within 2 seconds, mind you my foot was pressing the gas pedal at the time the car lost speed, light comes on, something to do with hill assistance, then the wrench light come on, luckily this happened just before the intersection and I decided to go to the left turn lane. I was able to pull to the side of the road at a 2-3 MPH speed, turned the car off and back on with no problem, drove it home. This morning (7:00am) I drove my car to the ford dealership in town, explain the issue to the adviser, she said sounds like the throttle body. They worked on my car, got the phone call around 3;00pm that my car was ready I picked up, this is what the invoice says: 4722 defective etb. Light off, obtain p2111, perform a datalogger road test and make a recording. Review recording. At time of power loss etc actual ande desired way out of spec, t/p readings are erratic and full of spikes, install a new etb, clear code and road test, engine runs good, full power, light off and no codes return. Will see how this works....
I purchased a brand new 2015 ford edge on 12/29/15. On january 19, 2016, the ABS break system went out and it took 2 wks to fix.this happened when I was 4 hours from my home and had to leave it at a dealership then drive 4 hours back to get it. Ford could have cared less. Yesterday(5/24/2016),I was driving down the highway at the speed limit (70mph) when suddenly my vehicle's gas pedal stopped working. I immediately felt the car de accelerate and tried to press the gas pedal to keep up with traffic. However, stomping on the gas pedal did nothing to increase the speed. There were cars slamming on their brakes and swerving to go around me. I was in the left lane of a 3 lane highway and many cars and 18 wheelers began swerving to pass me on the right. It was extremely difficult to coast to the shoulder. The power steering seemed to be limited as well.there were 2 near misses with other cars and it could have been a very bad crash. I turned the vehicle off and back on and made it to my destination. But, this happened a second time on my way home in the dark. I took it in the next morning and used all back roads but even at a lower speed, the same thing happened twice. Ford now tells me that they are having problems with the "throttle bodies" on the 2015 edge and the part is backordered. Therefore it could be 2-3 weeks before my car is repaired. I purchased this car in december of 2016 brand new off the lot, less than 6 months & less than 7k miles later I experienced an extremely dangerous equipment failure with no warning. Ford customer svc does not seem the least bit concerned that their customers are not only inconvenienced by this issue, but could be killed! What is wrong with them? Does someone have to die to get their attention. I am still expected to pay ford moter credit on the car. However, I am unable to drive it.once again, does someone have to die?
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