The contact owns a 2016 Ford Edge. The contact received notifications of the federal safety agency Campaign Numbers: 25V544000 (SERVICE BRAKES, HYDRAULIC) and 25V572000 (BACK OVER PREVENTION); however, the parts to do the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
2016 Ford Edge driver assistance complaints
Page 2 of 2: complaints 11 to 40 of 40, newest first, as owners wrote them.
There has been safety recall for six months with no updates or fix. The fix is simple but they are not implementing it. It is causing issues for me.
The contact owns a 2016 Ford Edge. The contact received notifications of the federal safety agency Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2016 Ford Edge. The contact received notification of the federal safety agency Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera was inoperable. The vehicle was taken to the dealer, where the contact was informed that the rearview camera could be replaced at the owner's expense; however, the vehicle could not be repaired under the recall because the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 96,000.
The contact owns a 2016 Ford Edge. The contact received notifications of the federal safety agency Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, parts to do the recall repair were not yet available. The vehicle was taken to the dealer; however, the contact was informed that the parts were not available. The manufacturer was not contacted. The contact had not experienced a failure.
The contact owns a 2016 Ford Edge. The contact received notifications of the federal safety agency Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2016 Ford Edge. The contact received notifications of the federal safety agency Campaign Numbers: 25V544000 (Service brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, parts for the recall repairs were not yet available. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure.
The contact owns a 2016 Ford Edge. The contact received notifications of the federal safety agency Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2016 Ford Edge. The contact received notifications of the federal safety agency Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while the vehicle was shifted into reverse(R), the rear-view camera intermittently displayed a blank or distorted image. The dealer was contacted but offered no assistance. The manufacturer was made aware of the failure. The failure mileage was unknown.
Manufacturer has failed or is unable to remedy this safety recall for my vehicle in a timely manner: Sep 08,2025 Manufacturer Recall Number 25S89 the federal safety agency Recall Number 25V572 Recall Status Recall Incomplete, remedy not yet available
The contact owns a 2016 Ford Edge. The contact received notifications of the federal safety agency Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while depressing the brake pedal, the braking distance was extended before the vehicle came to a stop. The brake light was illuminated. While in reverse, the back-over prevention camera displayed a black screen. The dealer was contacted. The manufacturer was made aware of the failures. The failure mileage was approximately 38,000.
See attached document for complaint. I am writing to file a formal complaint regarding the handling of safety recalls 25V572 and 25V544 on my vehicle, and to urgently request your assistance in having all repairs authorized at a local Ford dealership, due to the profound unprofessionalism and neglect I have experienced from the selling dealership, Pure Honda Ferndale. My vehicle is a 2016 Ford Edge Sport with approximately 101,003 miles. I purchased it from Pure Honda Ferndale just prior to being notified of these active recalls, after which the vehicle was understandably grounded. The core of my issue lies with the conduct of the dealership's management. Before the recall notice and the vehicle being pulled from sale, I was in direct communication with the General Manager, Mr. Sheldon Taylor. He personally assured me that he would resolve several preexisting issues, including arranging for a vehicle exchange or repairs. These issues include the dealership selling me defective and outdated tires and a rim package that no local tire shop will service, as well as a noticeable and hazardous defect in the SYNC system where the screen experiences complete blackouts, particularly when using the navigation and radio. However, once the reca ll was enforced, Mr. Taylor ceased all communication and delegated my case to a sales representative, who has since also ignored my repeated calls and the recall notices I have provided. I have been left with a vehicle I cannot safely drive due to the open recalls and an infotainment system that fails unpredictably, creating significant distraction and safety risk. The dealership that sold me this problematic vehicle now refuses to take responsibility for its prior promises. Given the complete breakdown in communication and the lack of professional accountability from Pure Honda Ferndale, I do not trust them to manage my vehicle's critical safety repairs or address this additional SYNC system defect. Therefore, I respectfully request that the federal safety agency assist me in obtaining permission t
The contact owns a 2016 Ford Edge. The contact received notification of the federal safety agency Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera was inoperable while reversing. The vehicle was taken to the dealer, where the contact was informed that a fee would be charged for the repair, but there was no guarantee that the repair would correct the failure. The vehicle was then taken to an independent mechanic, where the rearview camera was replaced with an aftermarket part; however, the contact stated that the rearview camera was not operating as needed. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 50,000.
The contact owns a 2016 Ford Edge. The contact stated that while reversing, the back-over prevention screen displayed a blank screen. In addition, the back-over-prevention screen was frozen on the blank screen. The contact stated that due to the failure, the contact could not adjust the heating control or any safety features. The contact's husband had medical appointments, and the contact stated that because the outside temperature had changed, it was of huge concern. The contact stated that previously the vehicle was taken to two independent mechanics, and the failure was diagnosed as a failed back-over prevention system. The vehicle was taken to the dealer; however, the contact was informed that because the display screen was blank, the diagnostic test could not be performed. The contact later received notification of the federal safety agency Campaign Number: 25V572000 (Back Over Prevention); however, parts were not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 76,000.
Rear view camera was distorted and didn’t show a vehicle behind me when I backed out of parking spot and made contact with another vehicle.
The contact owns a 2016 Ford Edge. The contact received notifications of the federal safety agency Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2016 Ford Edge. The contact stated that while reversing, the rear camera image was intermittently black or distorted. The vehicle was taken to the dealer while it was under warranty; however, the failure could not be duplicated. The vehicle was taken back to the dealer, and the contact was charged a diagnostic test fee. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 3,200. The VIN was not available.
The contact owns a 2016 Ford Edge. The contact stated that when she placed the vehicle into reverse, the rearview camera displayed a distorted image, compromising the back-over prevention system. No warning lights were illuminated. The vehicle was taken to the dealer. However, no cause for the failure was found. The vehicle was not repaired. The contact stated that failure occurred during the hot weather rather than in the cold months. The manufacturer was not informed of the failure. The failure mileage was unknown.
I woke up one day and this is what my door looked like and it shattered my window when I rolled it down. this is the front left drivers door
The contact owns a 2016 Ford Edge. The contact stated that when he would place the vehicle into reverse, the backup camera would malfunction and either show a distorted image or a black screen. The contact stated no warning light was illuminated. Additionally, the contact stated that when the backup camera would malfunction the radio display would also be blank showing no selections. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the APIM needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 74,100.
Steering losses power while driving. 2/24/24 Ford replaced steering gear, same problem reoccured 300 miles later on 3/14/24 If this had of happen while on the freeway it would of resulted in a horrific accident. Steering loss is a very serious problem.
Took vehicle in for update of SYNC system which worked when I dropped it off. Mechanic called said the system wasn't holding charge. Next day they called said vehicle was ready for pickup. Picked up got in and my SYNC system wouldn't turn on. That includes radio,Bluetooth, navigation, backup camera,USB port anything that system controls doesn't work. No mechanic checks for the APIM to see if it is faulty. Now place is saying I have to pay to fix. Extended warranty doesn't cover says it's upgrade not update, even though Fordpass and SYNC system said there was an update for it. I tried to update system and wouldn't let me, both ways I tried to update. Fordpass tried something then said I'd have to take to certified dealer which I did.if nobody checks on the part when it's inspected, how does one know if bad part or not. Plus my 2016 vehicle when looking in SYNC system said last update was in 2003? Picture is showing SYNC system was working also have 5-7 people who can say was working til I brought to place for update. Can provide video and or pictures of my dark screen if needed. Date of incident is when I brought it in for update. Got vehicle back on the 17th the first time, partner brought in again for them to try something that didn't work to reset system.
My vehicle says parking brake limited function and it won't move.
Got codes for no steering assist fault and no advance trac, meaning no power steering and no awd. There are recalls for this but was told, my car didn't apply because not made at the plants they were made. Took my car to a ford dealership, had them look at it, after disconnecting battery for 10 minutes, both came back, but said rack and pinion was bad? My car just past the 36,000 miles in garage miles were 38804. This car only drives on paved roads, not all new paved but good roads. 'how can this be part be bad with just 2000 miles over coverage? Why is it bad at this mileage? Not happy to have to pay $2600.00 to replace at such low millage? Something was bad with this part from the start!!! If I have to replace this part and not covered by ford plus my cost to I paid to have them lok at it. I will never buy another ford, built tough my ass!!! Plants
While driving the vehicle on the interstate, three different times it suddenly, without warning, lost all power and shutdown the car. No power, lights, power steering, etc. I had to coast to a stop on a major interstate. Once I was stopped, turned off the car and it restarted like nothing happened. These events were very dangerous. Once was when it was raining so when the car lost power, the wipers stopped at 70 MPH so I had to navigate to the shoulder without being able to see. A second time was at night driving 70 MPH, when it shutdown, I lost headlights and I couldn't see. It was terrifying as I was in a remote area of I-49 without any lighting to navigate to the shoulder. Again, once stopped and put in park, it restarted immediately. Please note, I'm not the owner of this car. I was driving it as a loaner from a used car dealership. This problem was so serious I am reporting directly to the federal safety agency as this car had no recalls to address. Someone is going to get injuries or die. I was terrified.
When coming to a stop at an intersection the proximity sensors go off inadvertently frequently when there is no object there. We have taken it to ford service several times only to be told everything checks out okay. This happens on a daily basis and is very annoying and makes us not trust the sensors since they sense objects that are not visible. This usually happens when slowing down for a stop sign at an intersection or stop light. It can go off on either side even through no other vehicles or objects are there. My wife has recorded this on her phone to show the service department but so far they have not been able to duplicate it. When we showed them the video they said they had another person record a video of the same issue on another ford edge under slowing or coming to a stop at an intersection. This report wants a specific date reported when this happened however as mentioned this happens on a regular basis and has done since it was purchased new from ford country in henderson, nv. We have taken it into two different dealers trying to have this problem taken care of both gaudin ford in las vegas,nv and ford country where we purchased the vehicle in henderson, nv
Lost control on my stearing driving to my work this morning. I was driving on straight road when I started expecting lost of stearing, car was almast start driving to the curb. I put on breaks and car wouldn't stop. Tryed to maneuver car to stop from going on curb and turning to oppositside but there was outcoming traffic, but was very unfortunate to control that is was still driving even I was pushing on the breaks and car went all the way to side of the opposite direction and flue to the field and drew there for 100-200 feet untill it is stopped. I was lucky survive, because there was electric pole and some uneven lamdscape that I culd been injured or even dead. Dangerous! Can't explain fear I experienced this morning. Scheduled time with ford at sawmill in dublin, ohio to check what is wrong with this car!
Please allow me to qualify this documentation by stating that we have not yet brought this auto back to the dealer at this time. We purchased the car less than a year ago. The car has fewer than 3,000 miles. In the past week we are seeing the adaptive steering warning light come on after starting and as soon as putting the car into gear. This has occurred 4 times in the past week. We have not noticed any difference in steering, the wheel turning off center, none of the issues reported by numerous other people on the web. But I certainly expect this to happen at some point. My concern is how many reports are on the web from owners who experience this fault. And the many variations of how different ford dealers choose to manage the problem. Everything from replacing the steering wheel to the good old "well, we can't replicate the problem" brush off. Once again, I have not yet visited my ford dealer but expect to very quickly. I have no idea what they will do, if they will do anything, or how long it will take. What I do know is the following....... An issue of this nature constitutes, in my mind, a questionable level of safety concern be it mild or major. The owner of the vehicle must pay for additional expenses by missing work, maybe renting a car, to have this problem possibly resolved or possibly not. And in the interim drive with a concern for safety. Because not everyone can just stop what they are doing when that light comes on and drive to a ford service center which, for the most part, is only open m-f and usually requires appointments in advance. I am keeping my fingers crossed that our dealer, which we bought two new 2016 cars from last year, will be pro-active in addressing this problem once we can bring the car in. But I believe the federal safety agency must become involved and demand that fmc develops a fix and offers a recall.
I bought my edge brand new in late july of 2016 and had not experienced any problems up until march of 2017 (one month ago). When the "adaptive steering fault. Service required!" light first started coming on, it was generally just seconds after starting my car, but always while I was turning the wheel. For the next couple of weeks, it was coming on an average of 2 to 3 times per week and it would turn off within five or so minutes of my drive. My service light has come on everyday now for the past five days without even having to turn my wheel. Once my car is started - the message pops up. And rather than turning off a few minutes or miles into my drive, it remains on for the entirety of the drive. I called today in hopes of getting it serviced but unfortunately cannot be fit in for an entire week. I left a voicemail with the service manager to ensure that my car was safe to drive until then but have not yet received a call back. Fingers crossed!
My ford edge had a sudden deceleration and a dangerous loss of power in the middle of a busy city intersection causing oncoming traffic to come to a halt. The SUV is now causing a traffic jam with my family looking at on coming traffic. Thank goodness we did not have an accident. Right after that episode, the transmission jerked so hard we bounced forward and backwards in our seats. Again, the car had a loss of power. Since that time, my ford edge experienced two other episodes. Ford marketed and sold this vehicle as new with a defective electronic throttle body control. How do I know that? When I took the car to bob tomes ford dealership, I was told the throttle body control had been replaced at 1000 miles. They sold the car as a new vehicle off the lot without revealing it had been driven as a demo vehicle. We bought the car with 1800 miles thinking it had been on the lot for long period of time and driven from another dealership. Ford owes the consumer an advertising campaign about he dangers of sudden unintended deceleration and educate consumers about their pre-purchase legal rights once facts are known. Thousands of owners are in danger because ford refuses to act morally and choosing profit before responsibility.
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