The contact's son owns a 2016 Ford Edge. The contact stated that while his son was driving at an undisclosed speed, the steering wheel detached. The vehicle was taken to the dealer where it was diagnosed with a detached steering wheel assembly bolt. The contact was informed that the steering wheel assembly bolt needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and provided no assistance. The contact was advised to report the failure to the federal safety agency Hotline. The failure mileage was approximately 60,701.
2016 Ford Edge steering complaints
Page 2 of 5: complaints 11 to 40 of 102, newest first, as owners wrote them.
Steering losses power while driving. 2/24/24 Ford replaced steering gear, same problem reoccured 300 miles later on 3/14/24 If this had of happen while on the freeway it would of resulted in a horrific accident. Steering loss is a very serious problem.
I was driving on the highway and the steering wheel light with exclamation point came on along with flashing adaptive steering menu, traction control menu and up hill assistance menu came on the dash repeatedly, as I kept driving the steering got worse and I almost had an accident. I had no choice to get off at the next exit and was able to pull into a gas station at the end of the exit. I tried to google from my phone the warnings and saw there was over 86 complaints on the same issue. I turned off the car and waited for about 10 minutes before starting it again hpeing that maybe it would reset itself. When I started my car again, I had no steering. I was forced to be towed over an hour away and over $3500 to fix it
The vehicle had repeated failures of the electrical steering system. While driving, the failure occurred making it nearly impossible to steer. On certain occasions, the car stalled. If turned off, the error might clear, work for some time, then fail again. One morning, it came up with the failure codes before starting (16 degrees) even after working the night before. Then work later in afternoon after temperature had warmed up.
The contacts own a 2016 Ford Edge. The contact stated that while reversing out of the garage, the contact attempted to turn the steering wheel, but the steering wheel failed to turn. The check engine warning light illuminated and stated that the "Hill Start Assist Not Available”, Steering Assist Fault Service Required, Service Advance-trac" message was displayed. The vehicle was towed to the Auto Service Center and was not repaired due to parts not being available. The vehicle was not included in the federal safety agency Campaign Number: 19V632000 (Steering). The manufacturer was made aware of the failure. The failure mileage was approximately 133,000.
The contact owns a 2016 Ford Edge. The contact stated while driving at 60 MPH, the steering wheel became firm. Additionally, the temperature gauge was rising. The contact pulled to the side of the road and waited for the vehicle to cool down before taking the vehicle to an independent mechanic to be diagnosed. No warning light was illuminated. The contact was informed that the failure was due to coolant intrusion into the engine. The manufacturer was made aware of the failure and stated that the VIN was not under recall. The failure mileage was approximately 108,000.
The contact owns a 2016 Ford Edge. The contact stated that while making a left turn, the steering wheel did not function properly. The contact noticed that he had to over-rotate the steering wheel for the vehicle to turn as needed. The adaptive steering fault warning light was illuminated. The vehicle was taken to a dealer. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and determined that the VIN was not under recall. The failure mileage was approximately 54,661.
I have a 2016 ford edge sport I bought from a ford dealer and I now have adaptive steering fault code that has popped up and now the steering wheel is turned 90 degrees to the left and the suv steering is not working correctly and is very dangerous to drive I called the dealership and was told I have to pay for them to look at and to fix it the is a major safty issue as it's not safe to drive and this suv had the airbag recall fixed and I have seen others have the same issue I am having now and it has to do with faulty parts in the steering wheel again is a major safety issue.
The contact owns a 2016 Ford Edge. The contact stated while driving 55 MPH, the contact lost control of the vehicle. The contact attempted to regain control of the vehicle but was unable to cause to and the vehicle struck the guard rails. The contact was able to regain control of the vehicle and the vehicle started to operate normally. The vehicle was taken to the dealer but not diagnosed. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 63,115.
My vehicle has 60,000 miles on it purchased new and always maintained at a certified ford dealer. While driving on the freeway an error code came up on the dash adaptive steering fault. My steering wheel went off center turned to the left. I have looked on line and there was a bulletin from for in 2019 to fix this problem owners were supposed to be notified and we were not. Delaers were supposed to fix this if letters were not received when service was performed. I am doing alot of reading and delaer says computer module needs to be replaced 2600.00. On line forums say steering wheel replacement. Very frustrating to have a car with low miles with a dangerous unsafe situation and delaer says repair through ford is no longer available that the program expired.
The contact owns a 2016 Ford Edge. The contact stated that while driving at various speeds, the power steering intermittently failed to operate as needed with the “Adaptive Steering Fault - Service Required" message displayed. Upon investigation, the contact discovered the federal safety agency Campaign Number: 19V632000 (Steering) which he linked to the failure. The manufacturer was notified and informed the contact that the VIN was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 140,000.
I was driving in a parking lot when it was snowing and the traction control and anti lock brakes went out. Due to that, the car locked up and I hit a curb. My tie rod is bent now on the passenger side of the cat.
The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle stalled without warning; however, the contact was able to coast the vehicle off the roadway. The vehicle was then towed to an independent mechanic where it was diagnosed that the fuel system needed to be replaced. The vehicle was repaired; however, the contact stated that approximately 3 years later, the failure recurred. The contact stated that while idling at a stop light, he depressed the accelerator pedal and the engine stalled without warning. The contact then stated that after approximately one hour, he was able to restart the vehicle; however, the steering wheel became difficult to maneuver. The contact stated that the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the fuel pump needed to be replaced. The vehicle was not repaired. The dealer was notified not notified of the failure. The manufacturer was notified of the failure and the contact was informed that his complaint was logged and then was advised to call the federal safety agency Hotline. The failure mileage was approximately 80,000.
My parking brake, ABS, and Traction Control (ESC) warning lights all illuminate even when not engaged (Parking Brake states engaged even while driving.) Traction Control (ESC) on/off indicators illuminate opposite of engagement/unengagement (no correlation between.) Identical symptoms from the federal safety agency recall #16V733000. My car was manufactured right during that timeframe when my make/model/year were deemed loaded with improper ABS/ESC computer software. I brought it into Ford repeatedly and it was incorrectly diagnosed as a faulty E-Brake switch, only to give me my vehicle back and E-Brake could not be unengaged while they returned me the keys in the lot. They looked at it again and stated my ABS Module was broken causing my parking brake actuators to now be faulty resulting in my rear rotors to be worn down to unsafe driving levels. The best reason they could give me for a faulty ABS Module was "lightning strike." I called Ford Customer Care and asked if my car was overlooked in this recall before sold to me and they originally said it was (told me it was manufactured in Ontario,Canada) but then called back to tell me it wasn't one of the vehicles affected. I am deafly afraid that my braking system will fail as I am driving.
Car was driving fine on 29th. Woke up on 7/30/22 and went out to get breakfast. As soon as I started the car this came up on the screen: HILL START ASSIST NOT AVAILABLE, ADAPTIVE STEERING FAULT SERVICE REQUIRED, STEERING ASSIST FAULT SERVICE REQUIRED, SERVICE ADVANCETRAC. I tried to drive away but cannot move my steering wheel at all.
I just received this recall letter I’ve almost lost my life in this vehicle I need for someone to contact me as soon as possible [XXX] I had two other passengers in the car with me at the Time of the incident the brakes failed and the car spent out of control also the middle part we’re the gears are busted. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Power steering fault light comes on, steering wheel not centered.
The contact owns a 2016 Ford Edge. The contact stated that while driving at various speeds, the power steering assist and hill start assist warning lights illuminated. After the warning lights illuminated, excessive force was needed to steer the vehicle. The contact had taken the vehicle to a dealer where she informed the dealer of the federal safety agency Campaign Number: 19V632000 (Steering) however, the vehicle was not included in the recall. A diagnostic test was performed and she was informed that the steering gear was defective and needed to be replaced. The manufacturer was then notified of the failure and informed her that her vehicle was no longer under warranty. The contact was then referred to the federal safety agency for assistance. The vehicle was not repaired. The failure mileage was approximately 54,000.
The contact owns a 2016 Ford Edge. The contact stated that while driving approximately 45 MPH, the power steering assist failed, causing the steering wheel to be difficult to maneuver. The power steering assist warning message was displayed. The contact pulled over several times and restarted the vehicle to correct the failure. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 122,000.
The contact owns a 2016 Ford Edge. The contact stated a warning light illuminated the vehicle for the adaptive steering, and the steering wheel was not straight. The contact took the vehicle to a local dealer who replaced the entire steering wheel with an adaptive motor to fix the issue under a courtesy satisfaction recall by the manufacturer. However, the warning light remained illuminated. The contact then took the vehicle to Gordie Boucher Ford Lincoln of Janesville (2727 US-14, Janesville, WI 53545, (608) 754-5511) who inspected the vehicle and was able to diagnose the failure as a faulty steering column module that needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 32,384.
I had a Ford dealer diagnose an illuminated dash warning stating “Adaptive Steering Fault” along with a steering wheel that was turned 90 degrees to the right while the vehicle was tracking straight ahead. During this time, the vehicle's steering would also exhibit momentary losses of power assist accompanied by clicking noises coming from the steering wheel. The dealer’s diagnosis returned a faulty steering wheel with complete steering wheel replacement being the remedy. This was quoted as as a $2,500 repair!! Through manufacturer goodwill, I would be on the hook for 50% of that which is still ~$1,250 on a vehicle with only ~36K miles! Further, I quickly discovered that this issue is well-known for my model to the point that Ford has issued service documents to address complaints (Customer Satisfaction Program 19B04 - Supplement #1 and TSB# 16-2066, 03 November 2016). Customer Satisfaction Program 19B04 - Supplement #1 even states “Service Action: Dealers are to replace the adaptive steering wheel assembly. This service must be performed on all affected vehicles at no charge to the vehicle owner.” I negotiated with Ford customer service to have them cover a larger part of this exorbitant repair cost but to no avail. Should a customer not expect a vehicle’s steering wheel assembly to be manufactured in a way as to last the life of the vehicle? The symptoms of this failure, momentary losses of power assist, clicking noises, steering wheel off-centered, should be considered a safety defect for which the manufacturer should be held responsible. With the cost of repairs so high, how many of these vehicles are running on our roads because the owner's don't have or want to spend that much money for repairs??
Prior history- couple times the adaptive steering light would come on and go right back out. On 12/14/2020 I was driving and in a right hand turn when I heard a pop on my steering wheel. I immediately got a 'adaptive steering service required' light. I knew this was a known issue and drove to the next town with no issue to where I could safely pull off the road. When I stopped then started the car again my steering was locked and I had 4 messages illuminated on the dash (see attached pictures). I had the car towed to the dealership and it was diagnosed as a rack and pinion which will cost $3400.00. (I don't care as much about the cost, I want to see an action by ford who is aware of the issue and wants to soak up the $2000+ for the parts) I've done some research and it appears this is a known continued issue in this make and model vehicle and is a huge safety concern as the steering actually locks up to where you can't drive, could you imagine having your family or spouse and kids in this family style vehicle and the steering going out? I chatted with a ford customer service rep and she also confirmed ford has had issues with this and have multiple repairs done but they are normally done under the warranty.
The car battery died and after I got it jumped off and tried to drive it the power steering would not work. I am currently waiting for help as I report this. It looks like other people have had the same exact complaint but there is no answer as to what causes this.
I went to start my car and found my battery was low. I got the car jump started and when I put it in gear the power steering was no longer working. I took it to the dealer and was told it needed to replace the steering gear assembly. This is on a car that is less than 4 years old and has less than 26,000 miles. I am told the warranty is 3 years or 36,000 miles whichever comes first. Based on my research it looks like others have had similar issues with the steering gear assembly. I drove the vehicle on the highway the night before and there was no hint of any problems.
Adaptive steering fault service required light is on. Car pulls to the right ever since light came on. Took it in for service at 37,000 miles and ford refuses to repair this safety malfunction under any type of warranty. I purchased extended platinum insurance coverage because I bought this vehicle used 1 year ago. Light comes on everything I turn the vehicle on. I'm concerned for my safety driving, especially at high speeds on the freeway.
The adaptive steering module integrated in the rack and pinion shorted and one can no longer use the adaptive steering feature. The federal safety agency recalled the steering wheel with the electric adaptive steering motor, however the federal safety agency did not recall the rack and pinion with the defective adaptive electronics. I'm lucky my steering wheel failed straight and did not cause the steering wheel to be cocked. I would like to prevent car manufacturers from integrating electronics into non-serviceable components. The only way to resolve the adaptive steering failure is to replace the rack and pinion. Going forward all automotive manufactures should not be allowed to integrate non-serviceable electronics with mechanical parts. The vehicle was stationary and I tried to modify the settings for the adaptive steering in driver assist settings.the adaptive steering feature is no longer available since the electronics shorted. Why recall the steering wheel and not the electronics in the rack and pinion. It does not add up because it was an 50% repair. Why bother with the recall if you did not address the entire problem. The adaptive steering electrical components in the rack should be a removable module so you can repair the electronics without having the change the entire rack and pinion.
Lost power steering while driving on city street. Warning came on with : 1. Steering assist fault service required; 2. Service advance trac. My 2016 normally is used on the highway, not city. Loss of power pulled vehicle to side of road. 80k miles on edge.
Got codes for no steering assist fault and no advance trac, meaning no power steering and no awd. There are recalls for this but was told, my car didn't apply because not made at the plants they were made. Took my car to a ford dealership, had them look at it, after disconnecting battery for 10 minutes, both came back, but said rack and pinion was bad? My car just past the 36,000 miles in garage miles were 38804. This car only drives on paved roads, not all new paved but good roads. 'how can this be part be bad with just 2000 miles over coverage? Why is it bad at this mileage? Not happy to have to pay $2600.00 to replace at such low millage? Something was bad with this part from the start!!! If I have to replace this part and not covered by ford plus my cost to I paid to have them lok at it. I will never buy another ford, built tough my ass!!! Plants
This is regarding ford's safety recall 19s26. My car too showed similar symptoms as mentioned in the recall notice and the dealership had to replace the steering . Gear and the bolts. Unfortunately, my car does not show up in the recall list even though the make, model and the manufacturing plant matches. The repairs cost me a 100$ deductible on my extended warranty and 60$ to jump start the car. Other costs included having to depend on uber for transportation. My motive to file this complaint is to make sure the recall vehicle list is accurate.
We are the original owners of the 2016 edge. At approximately 48,000 miles, we heard a popping noise in the front suspension which progressed to a loud squeaking sound on bumps and turning. The local dealer could not duplicate the problem. At 54,000 miles, the vehicle started darting on uneven road surfaces (rapid shifts in directional stability, often changing lanes without warning). The local dealer said there were no tsb's on that problem and did not find a problem(!). I raised the front suspension myself and found the drivers ball joint almost ready to dislodge from the control arm. I replaced the lower control arm myself (I am a retired auto instructor) following ford's recommendations. After an alignment, the vehicle drives considerably better but somehow not perfect. Note that there is still a clunking in the front suspension but there doesnt appear to be anything loose, although the passenger side lower ball joint appears to be looser than what I would expect for that year vehicle with that mileage (now just at 57,000 miles.) this is a very dangerous condition which certainly should not happen on a vehicle with that few miles
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