Passenger doors freezes closed when snow and ice build up on the lower door mud guards. Available for inspection. Rear passengers have to crawl out of front doors during winter weather conditions. The problem hasn't been reproduced as of yet to the dealer but has been reported to the dealer. The dealer confirmed the problem a manufacturing flaw. No safety warning lights for the problem. Problem noticed January 2020.
2018 Ford Edge body complaints
Page 2 of 2: complaints 11 to 20 of 20, newest first, as owners wrote them.
The power lift gate on the back of my vehicle will unexpectedly shut or quickly drop closed. On multiple occasions I was removing items from the back of my vehicle when this happened, and I was struck by the lift gate causing injury. The first time I brought this to the dealer’s attention was July 2019. They were unable to replicate the problem. This week, while once again removing items from the back of my car, the lift gate shut suddenly, this time crushing and cutting my wrist. My wrist immediately bruised and began bleeding. This was incredibly painful and days later is still not healed. This is a problem that is well documented by other Ford Edge owners in online forums, but that the dealer has still failed to acknowledge.
Lift gate motorized lift cylinder failed to hold the lift gate open while accessing the compartment. Lift gate reversed and you could not stop it by pushing up on the lift gate. Made an appointment at the Ford dealership and they checked the issue out and they confirmed the problem was with the lift cylinder No warning lamps or messages appeared when this happens. Lift gate would not reverse while coming down when up hand pressure was being applied. Serious issue for trapping a person under the lift gate.
1. The lift gate has come down on top of me several times. I've had bruising on my legs and a headache because of the gate hitting me in the head. 2. There is an anti-freeze odor inside the car intermittently. The dealer tested for leaks but it was inconclusive. I'm taking it back to be tested again this week. 3. On two occasions, the navigation system has given verbal directions different than what it shows on the screen. The first time I thought I heard wrong. But the second time it happened I knew it wasn't my hearing. I have an appointment with the dealer to address this.
The moonroof in the ford edge will explode when driving more than 65mph down the highway. I have only had this car for 6 months and my roof exploded on me on the way home and of course it's not covered under any warranty. I can't imagine if there was kids in the car and the moonroof was open. I'm not the first person this has happen too. This roof needs to be recalled.
Cpsc: I own a 2018 ford edge that has a hands free lift gate. While the gate is open and I am loading or removing cargo from the cargo area, the lift gate closes on its own. The first it closed I backed quickly but did not lower my quick enough from banging it real hard which luckily only resulted in a lump on the back of my head. *dt the consumer stated the vehicle was repaired but, the failure persisted. The dealer was unaware of how to repair the vehicle.
In december 2018 we noticed the driver side door splitting at the door check. It was taken to a dealer who noted the passenger side door was doing the same thing. They came back 2 months later and said it was customer abuse. It was then taken to a local mechanic who found the door stop was not hitting the stop before putting pressure on the door check. A claim was filed with ford motor company and the vehicle was taken to a different dealer that said ford will not cover the failure. When the doors are fully opened, the door stop is not hitting the stop causing the door check to pull on the metal and fatiguing it. Cracks have developed on both front doors. We have had the cracks welded multiple times but the stress creates new cracks in new locations around the door checks. Eventually this will lead to door failure.
The driver side door is splitting at the door check. After investigating, the door stop does not hit the stop when the door is in the open position and it puts pressure on the door check fatiguing the metal. A claim was filed with ford motor company but they are denying the claim. The continued fatigue on the door check will eventually cause it to fail.
Purchased my ford edge used from ford dealer 12/29/2018 with 3400 miles on it. In january 2019 I was driving thru an intersection and a lady in a mini van ran a red light doing approx 35 MPH or more, she did not hit the breaks. She hit my drivers drivers door and front drivers fender of my edge which sepereated the front wheel and suspension from my car, crushed the drivers door and even broke the exhaust system supports amoung other things . The insurance labeled my car a total loss. I received 7 stitches, head injury and concussion. Why didn't my air bags deploy. I have been thinking a lot about this the last few weeks and it does not seem right. How can a car be totaled at such a high side impact speed and the side bag not be set off?
My vehicles shark fin antenna came off the car during a car wash. This antenna is not removable. After the car wash was complete, the blowers turn on to dry the car. I was looking the rearview mirror and happened to see something fly off my car. I pull out car wash and look at the top of my car and see that the shark fin is missing from the antenna. I retraced my path through the car wash and found it on the ground. I had to drive home slowly not to lose the circuit card that was exposed. I am glad it was not raining that day or this would have been a dangerous situation I had to reattach myself because a circuit card was exposed. There are six connection points inside the antenna that holds it in place. I glued the antenna back on and sealed with electrical tape to hold in place. I could not leave the antenna shark fin off due to the circuit card exposed. If water would have gotten to the circuit card, it would caused a short circuit or fire to top of my car or damage the radio. I am glad the shark fin broke off at the car wash because if I was driving at normal speeds or the highway, this could caused damage to radio circuitry as well as damage another vehicle. Ford does not want to replace it. This is a defect. I had the vehicle, 2015 ford edge, going through car washes and the antenna never came off. Do other owners of 2018 model have to be concerned with the antenna breaking off going through car washes? I talked with ford customer relations and they think it is my fault somehow. How did I know that I cannot go through automated touchless car washes due to a defective antenna? Ford said it is not warrantable.
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