Front crash assistance unavailable. Camera not working. No auto dimming available either.
2021 Ford Edge driver assistance complaints
Page 2 of 2: complaints 11 to 31 of 31, newest first, as owners wrote them.
The contact owns a 2021 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 25V315000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the infotainment center screen blacked out intermittently. A message indicating that a blocked cylinder was causing the cruise control to fail to engage was displayed on the infotainment center. The contact stated that the cruise control would disengage independently after approximately two minutes. Additionally, the contact stated that the Forward Collision Avoidance: Automatic Emergency Braking and other collision mitigation systems failed to function as needed while driving. The dealer was contacted and confirmed that the part to do the recall repair was not yet available. A second dealer was contacted, Chiefland Ford (916 N Young Blvd, Chiefland, FL 32626) and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The failure mileage was approximately 45,000. VIN tool confirms parts not available.
The contact owns a 2021 Ford Edge. The contact received notification of the federal safety agency Campaign Number: 25V160000 (Back-Over Prevention); however, the part to do the recall repair was unavailable. The vehicle was taken to two dealers; however, each dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but provided no assistance. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2021 Ford Edge. The contact stated that while reversing, the rearview camera image was distorted. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The contact became aware that the VIN was included in the federal safety agency Campaign Number: 25V315000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The manufacturer was not notified of the failure. The failure mileage was approximately 42,000. VIN tool confirms parts not available.
The contact owns a 2021 Ford Edge. The contact received notification of the federal safety agency Campaign Number: 25V160000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2021 Ford Edge. The contact stated that the display screen was intermittently inoperable. No warning lights were illuminated. The contact stated that the failure was more frequent while starting the vehicle and then shifting into reverse. The contact stated that the display screen failed to produce an image when the vehicle was shifted into reverse. The vehicle was taken to a local dealer to be diagnosed; however, the contact was informed that no failure was found because the display screen had started working as needed. The contact was able to drive normally; however, the failure reoccurred. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 35,000.
Reverse camera saying not available when car is put in reverse. There is an update for the 2021 backup camera. My VIN is apparently not on that even though it is a 2021 Edge.
While traveling on curvy roads, lane keep assist jerked steering wheel to the left into oncoming traffic. Incident occurred twice, and only when on a right hand curve. Lanes are clearly, and freshly, marked
The contact owns a 2021 Ford Edge. The contact received notification of the federal safety agency Campaign Number: 22V151000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer opened a case and referred the contact to the federal safety agency Hotline. The contact had not experienced a failure. Parts distribution disconnect.
See attached document for complaint
I took my car into the dealership because my crash sensor light kept coming on & my cruise control wouldn’t work. The dealer said that the crash sensor bracket was fractured & the dealer wouldn’t repair it under warranty. The bracket wasn’t repaired, they wanted $595.00 to repair it. This is the same complaint as the federal safety agency ID# 11506284 on [XXX]. VIN# [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I was driving the Ford Edge and the roads were a little slick so I was driving very slow. I was about 2 blocks from my house when I needed to engage the brakes to come to a complete stop, which happened to be going downhill toward a stop sign that intersected with a freeway off ramp. Both the brakes and ABS failed to engage and I hit a guard rail across the intersection. This caused significant damage to my vehicle and was very lucky that no one was hurt. The "Check Brake System" only came up after I ran into the guard rail, which was also the only time I needed to fully engage the brake to come to a full stop. The shop confirmed that the accident would not have damaged the brakes.
The contact owns a 2021 Ford Edge. The contact received notification of the federal safety agency Campaign Number: 22V151000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the rear-view camera displayed a distorted image. The vehicle was taken to the dealer; however, the dealer was unable to perform the recall repair due to the module configuration data being missing from the Ford server. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the federal safety agency Hotline. The failure mileage was approximately 15,130. Parts distribution disconnect.
1) The lane keeping assistance feature was engaged. 2) I observed an upcoming snow drift across the road. 3) I stepped on the brakes to slow down. 4) I observed there was no oncoming traffic (two lane road). 5) I moved over towards the center of the road to better navigate the snow drift. 6. The lane keeping assistance feature adjusted my steering to move me back into my lane (closer to the ditch). 7. The vehicle entered the snow drift with my wheels turned to the right. 8. The snow drift impaired the lane keeping assistance feature. 9. I lost control of the vehicle. 10. I hit a utility pole. Does the user manual instruct the operator to disengage the lane keeping assistance feature during snow and icy conditions?
Ford did an over the air update claiming to fix a rear distortion camera… I took to dealership (sarasota ford to fix) that over the air update cause my front forward camera to no longer work.. My vehicle is now over a year old and I have been making payments… I have 4 case numbers, spoke with plently of mother ford people plus its lived at the dealership … they have no fix… and they make sure they release my car at the 5 day mark, so I cannot get a buy back…. I was denied a buyback bc my vehicle wasnt there “long enough” really? There is many many folks with same issue…. This is a danger issue when u cannot see what is infront of this camera bc it stopped working… I purchased a 56k plus car and no one will help me… perhaps a class action suit to buy back or fix this issue?
IN feb 2022 my dash produced a pre-collision assist not avaible and also a adaptive cruise not available sensor blocked see manual. when i tried to tap the button for cruise control it would show set speed , but wouldn't let me . i called ricart ford in ohio and took it to them . they said it was the cruise control manual bracket had been damaged by outside force( a rock) and ford wouldn't fix it. Mind you I have never hit anything with this vehicle. Ricart refused todo anything so i contacted ford and they said take it to a different dealership . Took it to donley inohio they said a bird. Now the screen gltiches, the front camera doesn't work , the hatch will open and shut multiple times and when shutting the moon roof it will stop and go back . Then it made a sound and sounded like the gearbox, also car alarm went off , while running in park , nothing touching keys. Also the all wheel drive light will come on and say dissabled.
After over the air update to fix rear camera issues the front camera does not operate. The camera is used when operating at slow speeds. When the button is pushed the camera does not come on.
I received a recall letter from Ford Motor Company dated April 2022 for recall notice 22S14 / the federal safety agency Recall 22V151. The risk is "A rear-view camera that intermittently displays a blank or distorted image can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash." This recall is not in the Ford or the federal safety agency database for my vehicle yet I have experienced this problem. The remedy is a software update which the dealer has not been able to install. A new AIPM module has been on backorder since November 19, 2021 when the previous owner experienced the same problem.
Ford recently responded to a recall concerning the back up camera, and updated the software package. Since that time, the forward camera no longer works. The camera is used daily for parking purposes.
On April 26, 2022 the dealer performed the recall (Ford 22S!4) a software fix to correct a rear camera problem, I was NOT experiencing on my 2021 Ford Edge ST. It took the entire day to do the procedure, and after getting the car back, I experienced what seemed to be some temporary problems, but the main problem being the front camera not operating as designed. I brought the vehicle back to the dealer on May 3 2022, and as of the date of this communication, May 27, 2022 they have not been able to correct the problem I will be without use of the vehicle for one month as of May 31, 2022. Consumer stated her 2021 Ford Edge ST front camera, not working after the recall for the rear camera was done.
Hi The main screen just goes blank or partially corrupted, so I have no access to the rear camera or main controls on the panel
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