2007 Ford Escape Hybrid steering complaints

Filed Nov 3, 2014 · Steering · 99,000 miles · CA

The vehicle was being driven on my home street at low speed when power steering failed suddenly, resulting in manual steering only. With great difficulty, vehicle was then parked. Dashboard error message displayed: svc power steering.

Filed Jul 9, 2014 · Steering · 129,500 miles · CA

While pulling into a parking space, my car suddenly became extremely difficult to steer. The yellow wrench light lit up, and the digital read-out said to service the power steering. I took the car to the dealer two days ago. They are still trying to pinpoint the problem. They are now replacing the module, but advised that may not work; if it does not, they say the steering rack will need to be replaced. I am aware of ford's recently announced recall of 2008 and later escapes for power steering failures. After discussing that with the dealer, I called ford customer service and spoke with a representative. He said my car is not covered by the recall. I told him I understood that, but perhaps their recall should be expanded. He asked why I was calling, and I said the dealer had told me to call and start the claims process. At first, he told me there was no claim I could make because the recall doesn't cover my car, but ultimately gave me a case number. (I don't know if he actually a claim or just gave me a number to get me off the phone.)