The contact owns a 2009 Ford Escape. The contact stated that start-up of the vehicle, excessive force was needed to steer the vehicle. There was no warning light illuminated. Upon investigation, he discovered the federal safety agency Campaign Number: 14V284000 (Steering) which he linked to the failure. The contact drove the vehicle to a dealer where they diagnosed the vehicle with a defective steering column assembly; however, his vehicle was not included in the recall. The contact then took the vehicle an independent mechanic where they diagnosed the vehicle with the same failure and informed him that his vehicle should be covered under the recall. The manufacturer was also notified of the failure and referred him the federal safety agency for assistance. The vehicle had yet to be repaired and remained in the possession of the independent mechanic. The failure mileage was unknown.
2009 Ford Escape Hybrid steering complaints
Page 2 of 3: complaints 11 to 40 of 70, newest first, as owners wrote them.
The contact owns a 2009 Ford Escape. The contact stated that while driving at various speeds, the power steering failed intermittently without warning. Upon investigation, the contact discovered the federal safety agency Campaign Number: 14V284000 (Steering) which she linked to the failure. The contact had taken the vehicle to the dealer where they informed her that an unknown sensor had caused the power steering failure. Additionally, the contact was informed that the driveshaft needed to be replaced. The contact was informed that the Vin was not under recall. The manufacturer was notified of the failure and referred the contact to the federal safety agency for assistance. The vehicle was not repaired. The failure mileage was approximately 85,000.
Tl* the contact owns a 2009 ford escape hybrid. The contact stated that while driving at various speeds, the steering wheel ceased causing the vehicle to become difficult to steer. The power steering failure warning light illuminated. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The manufacturer was not notified of the failure. The contact mention the federal safety agency campaign number: 14v284000 (steering) as a possible solution to the failure however, the VIN was not included. The failure mileage was approximately 181,011.
Tl* the contact owns a 2009 ford escape hybrid. The contact stated that while driving 30 MPH, the steering wheel was extremely hard to turn, without warning. The contact called hassett ford (3530 sunrise hwy, wantagh, ny 11793, (516) 785-7800) however, the vehicle was not diagnosed nor repaired. The vehicle was taken to an independent mechanic who informed the contact that there was faulty torque sensor in the transmission. The manufacturer was contacted but, no further assistance was provided. The failure mileage was unknown.
Tl* the contact owns a 2009 ford escape hybrid. The contact stated that after entering the vehicle and starting the vehicle, the steering wheel was difficult to turn. There was no warning light illuminated. The contact turned off and restarted the vehicle three times and the vehicle started to operate as designed. The vehicle was taken to carcare import and domestic (350 rockland rd, hendersonville, tn 37075 (615) 822-5002) where the vehicle was diagnosed and the contact was informed that the power steering control module failed and needed to be replaced. The vehicle was not repaired. The contact mentioned the federal safety agency campaign number: 14v284000 (steering) as a possible solution to the failure however, the VIN was not included. The manufacturer was notified of the failure. The contact was informed that the vehicle was previously repaired under the recall. The failure mileage approximately 129,088. *bf the consumer stated the vehicle had been taken in to be repaired on multiple occasions but, the failure persisted.
Tl* the contact owns a 2009 ford escape hybrid. The contact stated that while driving at various speeds, the vehicle loss power steering assist with the power steering fault message displayed on the instrument panel. The vehicle failed to restart once the failure had occurred. Due to the failure, the contact was concerned that the ignition was defective due to the vehicle failing to restart. Upon investigation, the contact discovered that the vehicle was previously included in the federal safety agency campaign number: 14v284000 (steering). The manufacturer was notified of the issue and informed the contact that the recall repair was performed prior to her owning the vehicle and therefore not subjected to the free repair. Additionally, the contact experienced issues related to the suspension. The vehicle was taken to an independent mechanic for inspection. The mechanic discovered corrosion in the wheel well which affected the connection between the suspension and the unibody construction. The contact was informed that the mechanic needed to remove the hybrid battery, the fuel tank, and the fuel line to repair the vehicle. The vehicle was not yet repaired. The failure mileage was approximately 100,000.
Tl* the contact owns a 2009 ford escape hybrid. When the vehicle was parked after driving for some time, the contact attempted to accelerate and drive the vehicle; however, the steering wheel was locked. In addition, the power steering assist fault warning indicator illuminated. The contact took the vehicle to a certified mechanic who diagnosed that the lost torque signal failed and needed to be replaced. The vehicle had not been repaired. The manufacturer and dealer were not made aware of the failure. The approximate failure mileage was 78,000.
Tl* the contact owns a 2009 ford escape hybrid. While driving 65 MPH, the steering wheel seized without warning and became difficult to steer. The vehicle was able to coast to the side of the road. The contact powered off the engine. The vehicle was restarted and was able to drive normally. The contact also stated that the failure occurred three times, and was intermittent the first time. The contact stated that sometimes when the vehicle was powered off and restarted, it did not always correct the failure. The vehicle was taken to south bay ford (located at 5100 rosecrans ave, hawthorne, ca 90250, (301) 584-7641) where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired due to the repair fees. The contact called the manufacturer and was informed that the VIN was not included in the federal safety agency campaign number: 14v284000 (steering). No further assistance was provided. The approximate failure mileage was 100,000.
Vehicle has had intermittent loss of power assisted steering function. System provides no warning of steering function loss. Currently the steering is showing evidence of the steering torque motor feedback loss. Produces small oscillations in steering wheel while sitting in park or at idle.
The power steering assist has gone out. Ford did a recall on this part but if you weren't having any problems with it at the time they did the recall they would just flash your ecu and call it good. This doesn't actually prevent the failure from happening. So eventually the power steering fails like it did to me while I was driving on the freeway, which is a known problem. They then want to charge you to have the steering angle torque sensor replaced. This is a safety issue and should be replaced by ford at their expense.
While driving the power steering just failed, the steering column became very hard to use and needs replaced. I had felt a small chimy in the steering wheel at a stop a day or 2 beforehand, that is the only possible warning,but didn't repeat. It just failed while running errands in town, dashboard problem lit up and is worse than a car without any power steering. Even though I was told it is safe to drive without replacing the power steering, the difficulty of it makes me wonder how safe it really is for most drivers. Date is appx, but very close to end of dec 2018.
My 2009 ford escape hybrid has a problem with starting the ignition. It has been getting worse and worse for many months. I have to push it in and try over and over before the car starts. It also has so many of my warning lights on even tho the problems fixed or replaced.
14s05 recall, code b2278 lost power assist system luckily I was not on the highway. I was driving in a neighborhood at less then 20mph. I have 154,000 miles on my car. This failure made it nearly impossible for me to steer my car. If I had been on a mildly busy street and needed to turn at an intersection I would not have been able to do it. I was moments from getting on the highway and can not imagine how I could have had any control of the vehicle. Ford should be replacing all the failed torque sensor. Should be a class action lawsuit!
Tl* the contact owns a 2009 ford escape hybrid. While driving 30 MPH, the steering wheel seized without warning and a wrench warning indicator illuminated. The contact and a bystander pushed the vehicle over to the side of the road. The contact called an independent mechanic who inspected the vehicle and diagnosed that the power steering failed and needed to be replaced. The vehicle was not repaired. The vehicle was not taken to a dealer. The manufacturer was notified of the failure and informed the contact that there was no recall associated with the VIN. The approximate failure mileage was 211,000.
Tl* the contact owns a 2009 ford escape hybrid. The contact stated that ford issued an unknown recall regarding the power steering module. The vehicle was taken to friendly ford (2250 south rd, poughkeepsie, ny 12601, (845) 462-1900) and no failure code was found. The contact stated that the vehicle was currently experiencing power steering failures. The dealer diagnosed that the power steering module needed to be replaced, but they would not cover the repairs because they already addressed the recall during the earlier visit. The contact was advised by the dealer to escalate his complaint to a tier 2 level. The manufacturer stated that there was no recall. The manufacturer and the dealer later stated that a tier 2 inquiry could not be done because the case was closed. The failure mileage was 155,000.
I was pulling out of a parking spot when I found that steering was extremely difficult. It felt similar to what happened in an old car I had when my power steering fluid reservoir had a leak. I could still move it, but it required a lot of effort and was dangerous to drive. I took it to a repair shop, and they told me they could not help me. They said there was a recall on the system involved (the electric power assist system), but that it was not active for some reason. They told me I had to go to the dealer. I took my car to the dealer and it was a $1900 fix. They said I needed a new motor/steering column. The first place told me it was due to programming, though. It should be covered under the recall, but my VIN is not included. This seems incredibly suspicious that I am suddenly having the exact same problems that there are recalls for and that other people say they have had problems with themselves.
This car steering gets locked while driving and gets very hard while turning.
Tl* the contact owns a 2009 ford escape hybrid. While driving various low speeds, the power steering failed and the steering wheel became difficult to turn. The contact performed a VIN tool search and discovered that the vehicle was included in the federal safety agency campaign number: 14v284000 (steering). The dealer (long mcarthur ford, 3450 south 9th st, salina, ks 67401, (785) 823-2237) serviced the recall. The dealer later recommended that the steering wheel be replaced. The dealer could not perform the repair due to an absence of the necessary diagnostic trouble code, which would authorize a steering wheel replacement or a torque angle sensor replacement. The manufacturer was made aware of the failure and provided the contact with case number: cas-15217422. The failure mileage was approximately 91,000.
My steering wheel is very very hard to steer on my 2009 ford escape 2 wd. I need this fixed by the dealer & want to know if this is part of the recall#14s05 my VIN is: [xxx] . I hope this is part of the recall so my local dealer can fix it free for me. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Complete power steering failure upon starting car and leaving a parking space.
Power steering assist failed while driving on the freeway in the rain. I've heard of other cars off this model have the same issue do wonder if it's a systemic problem.
Tl* the contact owns a 2009 ford escape hybrid. The contact stated the vehicle was included in the federal safety agency campaign number: 14v284000 (steering). The contact took the vehicle to capital ford of charlotte (5411 tyron st, charlotte, nc 28213) and the dealer updated the software; however, the vehicle was not repaired. The contact stated that the steering wheel seized, which caused the electrical power steering to fail. The contact took the vehicle back to the dealer who stated that nothing could be done because the recall ticket was closed out. The manufacturer was also contacted and was unable to provide any assistance. The approximate failure mileage was 120,000.
Tl* the contact owns a 2009 ford escape hybrid. While driving unknown speeds, the steering column vibrated and was difficult to maneuver without warning. The vehicle was taken to jim hudson ford (1201 w main st, lexington, sc 29072) where it was diagnosed that the steering torque sensor needed to be replaced. The vehicle was not repaired. The contact stated that the repair cost was expensive. The manufacturer was notified of the issue and opened case number: cas -13885914d8b9p5. Additionally, the vehicle was previously repaired per the federal safety agency campaign number: 14v284000 on november 14, 2004. The contact believed that the remedy was inadequate. The failure mileage was approximately 130,000.
Upon start vehicle would loose power steering. We would turn the car off and restart and power steering would be working again. Problem begin happening more frequently. After a couple of weeks, took into local dealership and determined we needed a new steering column assembly. Known issue with the 09 ford escape and when I spoke with customer service, ford was unwilling to do anything.
Tl* the contact owns a 2009 ford escape hybrid. The contact stated that while attempting to reverse of the driveway at approximately 5 MPH, the steering wheel seized. The vehicle was turned off and on couple of times and then the steering ability returned to normal. The vehicle was taken to the chapman ford lancaster dealer of petersburg pennsylvania that determined that the steering wheel module failed and needed replacement. The manufacturer was notified of the failure. The vehicle was repaired. The approximate failure mileage was 62,000. ...updated 11/15/17 *bf updated 11/28/2017
My ford escape 2009 started experiencing power steering issues and ended up with no power steering. I have contacted ford and they were of no help whatsoever. I then proceeded to contact the federal safety agency at 1‑888‑327‑4236 and filed a complaint. The agent gave me a complaint number and suggested to contact the federal trade commission at 877 382 4357, which I intend to do when their office opens. From my research this very issue has been recalled for my model & make both in the united states & canada. My particular model VIN was not part of the recall. I have discovered that I am not alone in this power steering issue boat but ford has not been proactive. I strongly suggest everyone do the same complaint filings as I firmly believe that ford - on their own - will not fess up to anything and will provide no assistance.
Tl* the contact owns a 2009 ford escape hybrid. The contact stated that the vehicle experienced a loss of power steering, while idle and at various speeds. The contact stated the vehicle was operable however, the steering column needed additional effort to be moved. The power steering warning indicator illuminated. The vehicle was taken to an independent mechanic where it was not diagnosed for the issue. The dealer was not contacted. The manufacturer was contacted however, no further assistance was offered. The failure mileage was approximately 102,000.
Power steering went out in 2017 (recall 14s05 was appled in 2014)
Was getting in vehicle to go work. Started engine and put into reverse to pull out of driveway and noticed how hard it was to turn steering wheel. Couldn't turn steering wheel hardly at all. Pulled back up on driveway and turned vehicle off. Started vehicle again and tried again. Was able to drive vehicle but the power steering was not working. It was like diving a old manual steering vehicle; very stiff and took all my might to make turns. During the day; wednesday called ford dealership and talked with a service mgr. Who looked up information on our service records. He told me we had brought the 2009 escape hybrid for the 2014 recall back in sept. 2014 and had it serviced. They had reset the computer and said it was fixed. It is now april 2017 and have had power steering failure and ford service mgr. Told me to bring in vehicle the would hook up and run diagnostic on vehicle which will cost me $127 plus the cost of whatever is wrong. Ford will not cover any costs that may be incurred. My vehicle did not give any warning of power steering failure while I drove it or did it ever have any sensor lights come on. As this is a problem that was recognized by ntsb and ford to cause recall in past and ford didn't fix problem so wouldn't happen they should be responsible to cover any repairs and costs so I do not have any accidents with the vehicle now or in the future. I should not have to worry every time I get into drive that I could have power steering failure.
I am asking that the investigation into ford recall 14s05 be reopened as the repair options were not sufficient to ensure the vehicle be correctly repaired as well as insure the safety of vehicles operation. Vehicle steering wheel jittering, bumping and vibrating while vehicle is stopped and experiencing intermittent loss of power steering. Ford recall 14s05 performed on vehicle 12/17/2014. At the time ford chose not to replace electric steering column and elected to complete recall with alternate software update. On 3/17/2017 the same ford dealership that performed recall on vehicle has determined that the electronic steering column must now be replaced due to part failures stated in recall. Both the dealership warranty administrator and ford customer service state that recall has been closed on vehicle due to december 2014 maintenance therefore the repair costs of the recalled parts will not be covered.
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