2020 Ford Escape hybrid titanium: Complete electrical shut down of every electrical component, all interior/exterior systems inoperable, including inability to start engine. Manual key required to open door. Initial attempts to jump start do not work - takes numerous attempts to jump start until car by chance ‘wakes up’. Battery charging will not help and low charge on starter batter is not the issue. Parking brake release not possible for towing since no electrical to release parking brake. Car is not equipped to manually disengage parking brake - contrary to what is written in manual. Therefore is a problem for towing company if they do not have dolly's to place on flat bed. Software update is required at dealership to solve issue. In the meantime, you can get seriously stranded with a dead car. Also far too many recalls placing ever going time consuming burden on owners to deals with problems after shipping from the manufacturer.
2020 Ford Escape Hybrid engine complaints
Page 3 of 3: complaints 41 to 65 of 65, newest first, as owners wrote them.
The contact owns a 2020 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 23V380000 (Engine) however the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The contact had not experienced a failure. VIN tool confirms parts not available.
Manufacturer has not made a remedy available for recall the federal safety agency 23V380 (objectively dangerous potential engine fire associated) within a reasonable timeframe nor by the promised October 2023 deadline. Recall has been open since May 2023.
The contact owns a 2020 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving approximately 65 MPH, the check engine warning light illuminated. The contact stated that the wrench symbol was also illuminated. The contact stated that the warning light illuminated intermittently, and the contact drove the vehicle to the dealer. The dealer was not able to determine the cause of the failure. The contact was informed that the failure might be engine or hybrid battery related. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 49,000. VIN tool confirms parts not available.
We are having difficulty getting our Vehicule repaired in a reasonable time and without charge from Ford. We are trying to fix these recalls - Campaign/the federal safety agency# 22S47/22V484, Campaign/the federal safety agency#23S27/23V380 and Campaign#23E09. We went to dealership and they will take 2-3 days. They want to charge us for car rental during that time. We only have one car and 2 small children. We can't be without a car and we shouldn't pay for a rental car.
While driving, lost power and dash said stop safely now, battery symbol came on Was able to pull over but could be extremely dangerous on freeway
The contact owns a 2020 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Vehicle lost power steering and acceleration in the middle of a busy intersection
Recall came out in May. Still no remedy....
The contact owns a 2020 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
I received a safety recall notice back in May and as of today July 27th there is still no proposed solution. The vehicle is at risk of catching fire, endangering myself, my family, and others, so I am afraid to drive it.
The contact owns a 2020 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2020 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that there was an abnormal gasoline odor inside the cabin of the vehicle. The failure mileage was approximately 19,000. VIN tool confirms parts not available.
1 Engine Fire Safety Recall Dealer not able to fix the problem. 2 Driver's side door hinge broken window will not go down. Dealer told me this is not a manufacture problem.
The contact owns 2020 Ford Escape. The contact stated that upon reversing out of his driveway, the vehicle shut off with a green LED light on the start button flashing. The contact called an independent mechanic and scheduled to have the vehicle towed. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 26,000.
2020 ford focus. Consumer writes in regarding unintended acceleration.
Vehicle enters deep sleep mode within minutes of parking and won’t start again until it is jump started. This software problem has left me stranded three times.
This has happened a few times sporadically since I have owned the vehicle in 2020. As I am driving it will alert me to stop safely now. The car will loose power and not allow me to go past 15 mph. The screen will go blank and the ac will not throw cool air. This is concerning because since the car looses power, it is dangerous if I am at a fast speed. Once I pull over, sometimes I cannot turn off the car. And if I do turn it off, I cannot turn it back on for a few minutes.
On June7th I was driving home in my 2020 hybrid escape when the motor quit and the car came to a stop, then smoke started coming out from under the hood, I opened the hood and flames shot out at the back side of the motor on the passenger side, oil was leaking on to the road and on fire, I called the fire department, when they got there all the fire finally went out as the oil burned up. I had the car towed that day to Purchase ford in Mayfield KY. where it is still at. At first I was told this would be a warranty covered job, the car had 37500 miles, the power train and motor are good for 60,000 miles. It was apparent this would take a long time to fix, and I told Ford I did not want the car back as it would be depleted in value with a history of a fire, In July I got a recall 22V484 for the very reason my car caught on fire. Come to find out the motor failed and thru a rod and a hole in the block let the oil leak out and catch on fire. I asked for a loaner but they did not have one, I rented a car and Ford finally paid for most of it but I'm still out $500.00, I have returned the rental car. I have made five months of payment on this car without having it. At first Ford said they would do a buy back, then they emailed me saying this was denied due to KY. guidelines? I also asked for another car of equal value and that will not happen. Finally Ford told me to accept the repairs on my car and take it back or they were closing my case. My case # is [XXX], my contact was customer service rep . [XXX]. The car has a value of about $25000.00 if it had not caught on fire. I feel Ford should reimburse me for my payments or give me another car of equal value or make up the difference I will lose if I take the car back. I also think they should provide me a loaner while my car is being fixed. Thank You [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
This is a hybrid and now (8/29/2022) 2nd incident of loss of power while driving on a busy highway along with error message Stop Safely Now. The gas motor fails to turn on and the electric motor and battery are too small to power the vehicle for more than a few hundred feet. The dealer performed TSB20-2365 back in November, 2020 to fix this problem. But now 22 months later it has returned. Like before, put the selector in Park and it locks up, can't even shift to Neutral to push the vehicle off of the highway. Someone is going to get killed due to this problem.
While normal driving received check engine light. Review message on ford pass received a exhaust gas recirculation system error. Had car repair at dealer with new sensor jul 15. Within a week had error reappear and clear. Approximately 5 weeks later the same error code is in again.
I contacted Fred Beans of Langhorne on 7-20-2022 about recall datedJul 07,2022 Manufacturer Recall Number22S47 the federal safety agency Recall Number AWAITING# Recall Status Recall Incomplete the associate said they had no fix at that time I am going to put the car in for regular maintenance in two weeks and will see if they are going to take care of this then this is described as a fire hazard
My car, at the time was a moving vehicle at a NYC parkway intersection. malfunctioned. Dashboard, navigation radio went black. Navigation panel shows vehicle network communications error. car stopped moving.gear can shift. hazard light or hatch can turn one. Once dealer restarted the car, system generated notification listed powertrain to restraint control and four wheel drive failures. But phone still kept connecting to car on Bluetooth. This caused me to have to keep dialing back to 911, AAA, Ford roadside and dealer service because call receiver kept thinking the call was not connecting So they would disconnect the call. hill assist and pre-collision failure reporter in 3/21. Sync failure was reported to sync support and ignored. I was told CRM was down and call back later. Apple product and level 3 had update its software to address it. It is one thing an old car stalls. We have police, roadside and Good Samaritan to help a single woman to pull off the toad. It is abominable that safety features malfunction. It is even more horrid when the paid Ford roadside assist’s response at two calls was “call911” when I asked them to walk me through recovery protocol. When I called my dealer service (queens Ford 7 miles away from incident location), I was told to look for backup key slot, when I could not locate it at the described location, I asked for manual page number, I was told to call roadside or sales department to express my dissatisfaction) I found the manual page. The location identified does not provide a place to insert key. It took almost two hours before Ford contacted me about tow. If the federal safety agency does not look into this there is no justice. My 2020 escape was purchased in sept 2020 with extended warranty. It has only 9000 mi one it. Dealer offered a loaner. But kept me waiting because “it was too busy”. I refused to sign loaner gsreemtn, they threaten to report car stolen. Auto generated report still says car is healthy
2020 ford escape. Consumer writes loss of engine power while driving. *ld the consumer stated the dealer performed a software update and that the engine should not fail again. The manufacturer was notified but, did not offer any assistance.
Unexpected "stop safely now" warning appeared on instrument cluster while traveling on the interstate. Engine lost power and was on battery-only (hybrid vehicle). Pulled over, and engine shut off completely. Unable to re-start engine immediately after. Dealership stated "engine/drivetrain fault" but found nothing. That was on february 14th a 1,875 miles on the odometer, and the warning/loss of power happened again on march 2, 2020 with 2,003 miles on the odometer. Also note: there are additional 2020 ford escape hybrid owners reporting this issue on fordescape.org under the "stop safety now" forum topic.
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