On feb 22, 2013 I experienced a problem with my 2010 ford escape, while closing the rear liftgate my back window completely shattered - resulting in my having to replace the window which cost me $466.83. After some research on the internet, I found the ford knows of this problem and it has happened on other vehicles - my problem occurred while the vehicle was stationary and also in the early morning hours. I also incurred minor cuts and lacerations due to cleaning up the broken glass. I believe since ford motor co. Knew of this problem and failed to notify owners of this, I should be entitled for reimbursement of the cost for repairing the window, since it was a defected product.
2010 Ford Escape body complaints
Page 4 of 4: complaints 71 to 84 of 84, newest first, as owners wrote them.
Went grocery shopping. Loaded groceries in rear. Closed tailgate, window literately exploded, glass everywhere.
When closing the rear hatch of the 2010 ford escape, the glass shattered. Temperature below freezing at the time and matches tsb: tsb-11-2-9. No reason for the glass to break at all. Glass shattered and cut my finger. Small chunk of glass had to be removed from finger.
Tl* the contact owns a 2010 ford escape. The contact stated upon closing the rear lift gate, the glass shattered outwardly. The vehicle was in the process of being repaired by an authorized dealer. The manufacturer was notified of the problem and did not offer any assistance. The approximate failure mileage was 17,936. ..updated 01/30/13 *bf updated 2/5/2013
I had my 2010 ford escape parked in my garage at my house and I opened my rear lift gate to get something out of the back. When I shut the lift gate like normal the glass exploded all over. There was nothing in the rear that came in contact with the glass or lift gate to cause it to explode or shatter in anyway. I was lucky to have only gotten a minor cut from the glass shard if I was standing somewhere else I could have gotten seriously injured.
Vehicle began throttling while driving on the freeway. Engine light came on. As I pulled over, vehicle slowed down jumping forward. Applied brakes and still kept jumping forward. Switched gear to park and car stalled. Turned on after a few tries. Continues to jump forward and shake. After a few minutes problem went away and vehicle drove normal. Three weeks later same occurrence. This week another occurrence of the problem. Contacted sunrise ford dealer in north hollywood ,ca and was told I need to pay $150.00 diagnostic fee.
I shut my tailgate and the rear window shattered on my 2010 ford escape. No one was injured, but it definitely made a huge mess and it was a shock to have this happen. This is the second issue my vehicle has had this year. A few months ago the throttle control went on the vehicle. Both not covered by ford, due to the warranty over. I have many concerns that a two year old vehicle could have these type of things going wrong with it. My other concern is ford won't acknowledge these issues with recalls and many of my fellow ford owners are having the same issues. Please check into this for us. Can say I definitely won't be buying ford again after this.
My 2010 ford escape is making a noise that started about 2 months ago. The noise sounds like tools were being stored in the back and when I stopped, turned, or even began to take off again I would hear this rattling sound. I had to pay a diagnostic fee of 150 something dollars. Test-drove vehicle with mechanic but it was very hard to duplicate. They had vehicle 3 separate times vehicle ended up staying by the 3rd time with them from a thursday till a tuesday I was told it was rust on the sub frame shocked that ford had a service bulletin for and that they had to remove some type of bolts. Sound would be gone for a few days but maybe shake back loose. Sound now coming from the front. I called back to the 1st dealership and was told by the service manager basically don't bring it back there it is a waste of their time because they can't find anything wrong with the vehicle he asked me where I purchased it and was told to take back to original dealership. I must say early on into the situation I wrote to ford because I was very disgusted that I had to pay a diagnostic fee for something that was a known problem to ford all this time and wanted my fee back. They told me since it was not fixed and the 1st dealership could not really figure out what is wrong take it back to the original dealership of purchase. I found out that again I have to pay another diagnostic fee and I pray that they find or hear something due to the noise is not heard all the time. Again, I am out of more money. I decided not to waste anymore time paying diagnostic fees and maybe hope the vehicle falls apart I feel like I am up against a wall I know this is my last time dealing with ford time to move on especially with this 36,000 mile warranty crap. The noise is definitely there as others can hear it. I feel stuck I just pray that nothing happens to me when driving this junk!
The lift gate on this vehicle has started to rust at the lower seam. Rust is occurring from between the panels of the seam. Paint bubbling up from underneath. Just 2 years old.
Both rear quarter panels rusted, when paint removed pin holes throughout metal--defective metal. Entire quarter panels have to be replaced. Also rust on lift gate.
2010 ford escape back hatch and window fail to open. This is a keyless window and hatch. Ford dealership wants to charge 380.00 to repair. Ford does not have a manual or secondary system to open the back hatch and/or window. This fail has rendered the back portion of the escape useless. In an emergency, a secondary manual opening device from the interior and exterior needs to be retro-fitted, after market by ford. The dealership where we purchased the vehicle, has no interest in resolving this obvious engineering blunder.
I was shutting the tailgate when the back glass just shattered. It was 15 degrees outside.
Purchased a 2010 ford escape new, 4 months after the air conditioning stopped working. Took it to the dealership to have it fixed and they claimed it could not be fixed because it was damaged by an object most likely from the road. Damages are not covered under warranty. The service tech went on to say that the grill does not provide adequate protection for the AC condenser therefore even if I paid to have it fixed and didn't replace the grill, it could happen again. It has been over 3 months and ford still refuses to pay for the repair. It is now on average 102 degrees outside and I cannot drive my vehicle due to the heat and inability to use the AC.
2010 ford escape xlt awd, 752.2 km, 4 rear subframe bolts defective. 2 front subframe bolts missing, 2 rear subframe bolts loose, result rear wheels and axle were about to come off the vehicle with my family in it. The rear subframe attaches to the main frame of the vehicle to keep the rear wheels on the car.
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