My husband shut the lift gate on our 2011 ford escape and the rear window exploded into a thousand pieces. This vehicle has less than 2,000 miles on it.
2011 Ford Escape visibility complaints
Page 3 of 3: complaints 41 to 45 of 45, newest first, as owners wrote them.
Tl*the contact owns a 2011 ford escape. The contact stated when ever the drivers side visor was used it would either move close to the rear view mirror. The contact did not notify the dealer of the failure. The contact was concerned about the safety risk if the failure occurred while driving. The failure and current mileage was 200. Updated 07/08/11*lj updated 07/15/11
I was closing the back hatch on my 5 week old 2011 ford escape when the back glass shattered everywhere. I contacted ford motor company and they related to me that the back glass was not covered. So, of course I had to re-place my back glass for approx $400. Exactly 2 days after the new glass was installed, it happened again. When closing the liftgate the back glass shattered. This time the glass company replaced it for free, but when contacting the ford company and dealership they were very rude and disrespectful. After contacting the better business bureau, still nothing was done. It has not happened since, but now I try not to put anything into the back of my car so I don't have to lift the hatch.
This is a more detailed description of the occurrence: I was about to leave work, temperature at 27 f. I loaded gear in my trunk of the vehicles not using the raised glass option, but the full door. Upon closing the door, the rear windshield shattered and the glass fell on my hand on the way down, cutting it up. The piston rods on either side both broke out...looks like the plastic cracked on both. Prior to shattering, the window appeared to have bubbles in it. Dealer said that it was normal and cosmetic. Ford extended warranty and customer support have said that their glass is not covered by warranty...so mile 1, if it shatters like this, the consumer is held liable. Filing with insurance company and looking for a company that will cover a window failure.
I closed the rear hatch of the escape and the rear glass exploded. The car was in the driveway of my house and the glass went everywhere, covering the cargo area of the vehicle and the driveway. There was nothing even close to touching the glass inside or outside of the car when it shattered. I received a small cut on my hand from the glass that I was able to treat myself. The vehicle was about a week old at that time and we took it back to the dealer to have them address the issue.
VIN decoder
See the problems and recalls for an exact car
Buying a used 2011 Ford Escape?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history