Hi my name is [XXX] and I have a problem with my coolant leaking in the engine of my 2017 Ford Escape 2.0 turbo all wheel drive SE. case, [XXX] is from ford I have contacted ford several times on this issue. My vehicle is currently in the shop now since 11/14/2023. Ford says they are not going to fix my vehicle and it's a known issue I have included the service bulletin from Ford's website below. Any help getting my vehicle fixed would be greatly appreciated. My transmission is also slipping. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
2017 Ford Escape transmission complaints
Page 8 of 14: complaints 191 to 220 of 391, newest first, as owners wrote them.
The contact owns a 2017 Ford Escape. The contact stated while driving at various speeds, the vehicle occasionally stalled, hesitated, or jerked while depressing the accelerator pedal. There was no warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 68,000.
TRANSMISSION cable broke. Transmission failed and we had to replace it for $5,500. Car was at 101,000 miles. Ford wouldn't help. Now getting a cylinder 4 misfire - P0304 code, U3000-04. Also, coolant leaks constantly and there is no leak. per the recall of the 2017 Ford Fusion, this coolant leak into the cylinders is happening to us as well.
Check engine light came on and a diagnostic check showed that there was coolant intrusion in the cylinders. This apparently is known by Ford that there was a manufacturing defect.
The engine began to misfire on cylinder 1.The check engine light came on and verified the problem. The sparkplugs were replaced and coil 1 was swapped with #2 to ensure the coil wasn't malfunctioning. the problem resolved for a couple of days and once again misfires and the check engine light indicated a misfire problem in cylinder one. This time I looked at the coolant level and it had dropped significantly. I believe I have a coolant intrusion problem that the 2.0 Ecoboost engines are known for. In speaking with the Ford dealership they estimated a new engine to be 12000-13000 dollars in repair costs. If I continue to use the vehicle I am certain the engine will overheat possibly blow and catch fire as the coolant will run out or thin the oil. Ford should be held accountable for this problem
The vehicle began experiencing a slight vibration when accelerating. When the vehicle reaches 28 mph through 54 mph, the vibration is noticeable. Very noticeable when going uphill. It feels like the rumble strips you drive over at a road construction area. When the vehicle reaches close to 60 mph the vibration is not felt. It began around May/June 2023 and got worse as the months went on. I took the vehicle to the dealer and they said it was a known issue with some Ford vehicles where a transmission torque converter would fail. Their recommendation was to pay them $6K for a new transmission that would come with a 3-year warranty. I already paid them $8K for a new engine for another known problem. I am not giving them another penny.
The contact owns a 2017 Ford Escape. The contact stated that the Auto START/STOP feature failed to operate as needed and the engine failed to restart after depressing the accelerator pedal. The contact also stated that the vehicle failed to immediately start after refueling. The contact stated that the “Auto START/STOP - Shift to Park(P) and Restart Engine” message was displayed. The vehicle was taken to a dealer and the contact was provided an estimate for the repair. The manufacturer was notified of the failure and referred the contact to the federal safety agency Hotline. The vehicle was not repaired. The failure mileage was unknown.
Rough startup and idle, white smoke out of tailpipe. Local shop ran Ford's TSB 22-2229 to find that coolant had leaked into cylinder #1 and that the long block needs to be replaced per Ford. I was quoted $9,600 for the repair. Upon further research, this is an engine design defect in the Ford 2.0L ecoboost 2017-2019 where the open deck block design creates thinner gasket areas prone to fail and leak coolant into the engine. Ford is making customers pay to replace engines with a faulty manufacturing design, out of pocket. It is completely unacceptable and needs to be a recall. The same issue is present on their 1.5L and 1.6L ecoboost engines.
Short Block replacement needed because of coolant inside engine. Current status at dealership for repair advisement. During routine drive to work, car reduced power, indicated 'over temp' light and check engine indicator while in the middle of morning commuter traffic. Inspected by Serra Ford, who indicated coolant leaked onto bearings and into engine requiring replacement of engine. Only warning issue was coolant level slightly low at last oil change ~3,000 miles ago.
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 40 MPH the check engine light illuminated and a chime went off and "service engine now" appeared on the instrument cluster. The contact stated that he pulled over and turned the engine off due to seeing the "over heat" warning illuminated. The contact had the vehicle towed to an independent mechanic who advised the contact to take the vehicle to a dealer due to a known manufacturer problem with the motor. The contact then had the vehicle towed to a dealer who diagnosed the vehicle and determined that the engine and transmission needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 94,000.
Transmission. Was replaced at 101,000 miles. Made driving situation unsafe, at risk for transmission failure. Replaced at independent service. Has been brought to a ford dealership and looked at. Check engine light appeared. 6 months before replacement.
The contact owns a 2017 Ford Escape. The contact stated while driving 40 MPH, the gear shifter was firm causing the vehicle to become inoperable. No warning light was illuminated. The vehicle was towed to an independent mechanic. The vehicle was diagnosed with transmission failure. The vehicle had not been repaired. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall. The failure mileage was approximately 113,000.
Transmission would shift from 2nd gear to 3rd gear extremely hard out of no where after about 120k miles. It would also violently shake the entire car when shifting from drive to reverse. No warning lights. Dealer claimed they couldn't confirm it until transmission completely went. My safety was at risk as the car would shake when shifting at highway speeds and would not accelerate when I came to a complete stop on the highway or local roads. The Transmission failed and the Waldorf Ford has the old transmission. To repair cost me $6000 WALDORF Ford has all transactions.
The contact owns a 2017 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, the vehicle started to vibrate abnormally. The contact’s wife depressed the accelerator pedal, but the vehicle failed to respond. The vehicle was towed to the dealer, where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 63,000.
Just purchased this vehicle on July 3rd and now have Coolant Intrusion and need a new long block engine. I've read online about the MULTITUDE of people having this same exact issue. 2017 Ford Escape SE (2.0 engine) Ford even issued a Technical Service Bulletin (TSB) about it, but refuses to recall the vehicle, which doesn't make any sense. Ford TSB 22-2229
The contact owns a 2017 Ford Escape. The contact stated that while driving at 40 MPH, the vehicle jerked and failed to accelerate while depressing the accelerator pedal. The contact stated that while shifted to drive(D), the vehicle was unintentionally reversed. The check engine warning light was illuminated. The vehicle was shifted into park. The contact’s husband also experienced the failure and had the vehicle towed to a dealer. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the federal safety agency Hotline. The failure mileage was approximately 72,400.
Auto restart stopped working Coolant leaking into 2 cylinders, causing full engine replacement
The contact owns a 2017 Ford Escape. The contact stated while driving 20 MPH, the transmission failed to shift properly into the intended gear and the RPM was fluctuating. The vehicle was taken to the dealer, who informed the contact that there was an incorrect gear ratio, metal in the oil, and a noisy pump that needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was referred to file a complaint online. The failure mileage was approximately 160,000.
2017 Ford Escape 2.0L Ecoboost at 58K miles after "the works" oil change at Ford Dealership I noticed coolant tank was empty, engine was heavily leaking oil, engine was running very rough, whitish exhaust smoke, check engine light came on "misfire code", replaced spark plugs and ignition coils, added coolant and engine oil fluid every week, it just kept rolling downhill from there. It is criminal what is going on here...the repair costs aren't worth it and clearly don't fix the problem...do you want to buy a used Ford Escape that either needs a new engine or has had the engine replaced once already before 60K (and probably needs another new engine)? Do you want to buy a new(er) Ford Escape? "Ford Motor Company has issued a new recall for 125,322 model year 2020-2023 Ford Escape, 2022-2023 Ford Maverick and 2021-2023 Lincoln Corsair vehicles for a risk of fire due to engine failure. 2020-2023 recalls on ford escapes." I'll never buy another Ford vehicle again. I shouldn't have to investigate Ford dealerships/Fords work to make sure they are being honest about my vehicle, it's condition and the warranty, I shouldn't have to explain and argue with Ford dealership / Ford to try to get them to fix the situation, I shouldn't be stuck with it and have to wonder or double check if my vehicle is low on essential fluids every time I go somewhere due to Fords design flaws and constantly buy more fluids (there's no way that this meets environmental regulations), I shouldn't have to worry about my vehicle catching fire and/or lose all function at any moment while driving it or after driving it, I shouldn't have to fear parking my car in my garage (catching fire and burning house down with it) or being stranded where I am (whether I'm close to home or far away), could cause accident, injury and/or death. I paid good money for a vehicle that was advertised and marketed (by Ford dealership/Ford) as top rated, safe and reliable vehicle (this can't be legal). FIX THIS NOW BEFORE...
2017 Ford Escape 2.0L Ecoboost at 50K miles after "the works" oil change at Ford Dealership I noticed coolant tank was empty, engine was heavily leaking oil, engine was running very rough, whitish exhaust smoke, check engine light came on "misfire code", replaced spark plugs and ignition coils, added coolant and engine oil fluid every week, it just kept rolling downhill from there. It is criminal what is going on here...the repair costs aren't worth it and clearly don't fix the problem...do you want to buy a used Ford Escape that either needs a new engine or has had the engine replaced once already before 60K (and probably needs another new engine)? Do you want to buy a new(er) Ford Escape? "Ford Motor Company has issued a new recall for 125,322 model year 2020-2023 Ford Escape, 2022-2023 Ford Maverick and 2021-2023 Lincoln Corsair vehicles for a risk of fire due to engine failure. 2020-2023 recalls on ford escapes." I'll never buy another Ford vehicle again. I shouldn't have to investigate Ford dealerships/Fords work to make sure they are being honest about my vehicle, it's condition and the warranty, I shouldn't have to explain and argue with Ford dealership / Ford to try to get them to fix the situation, I shouldn't be stuck with it and have to wonder or double check if my vehicle is low on essential fluids every time I go somewhere due to Fords design flaws and constantly buy more fluids (there's no way that this meets environmental regulations), I shouldn't have to worry about my vehicle catching fire and/or lose all function at any moment while driving it or after driving it, I shouldn't have to fear parking my car in my garage (catching fire and burning house down with it) or being stranded where I am (whether I'm close to home or far away). I paid good money for a vehicle that was advertised and marketed (by Ford dealership/Ford) as top rated, safe and reliable vehicle (is this not false advertising?). Ford should be held accountable and at a loss, not me.
While driving sometimes even the speed is below 40mph pushing the accelerator will not accelerate the vehicle making a loud engine noise for 4-5 minutes deaccelerating the vehicle. And again, working fine. It happens random and had happened 5-10 times after I purchased the vehicle in 2020. The frequency of the problem is random.
On June 15th I took my car to AllStar Ford in Palestine Texas because my check engine came on flashing and I started my car it was running rough and having trouble accelerating. I was called later that day and told I needed 1 new spark plug. I told them to replace all of them and they also did a tune-up. I picked my car up on June 21st and it seemed to be fine. The next morning my check engine light was flashing again. I took it back and was later told there was a cracked spark plug. Skip to July 14th and my check engine light was back on. I took it back to the dealership. On July 20th they called to tell me there was a leak in my coolant reservoir and they found coolant intrusion in cylinders. Now I'm being told I have to replace my engine. There has been a recall on 2014 to 2019 Ford EcoBoost because of the very same issue. For some reason my car was not part of that. I have researched this issue and found a lot of owners having the same problem and being told the cost is on them. There are also class action lawsuits in California for this problem. Had I know these cars had this severe problem I would have purchased something different. My car could over heat and blow the motor and even catch on fire. I owe less on my car than what it will cost to fix and that doesn't guarantee it won't happen again.
Car misfires and shuddering at certain speeds. It was determined that coolant was leaking into the engine. $7500 bill to replace the 2.0L engine. Car had around 130km. Ford would not cover any of the costs. This should not be happening with a car of the age/mileage. Ford needs to do something about this and cover the cost.
The contact owns a 2017 Ford Escape. The contact stated while stopped a traffic light, the signal turned green and the contact depressed the accelerator pedal however, the vehicle failed to respond. The engine revved and the contact stated that the check transmission warning light was illuminated. The contact turned off and restarted the vehicle, shifted to drive (D) and was able to move the vehicle to the side of the roadway. The contact had the vehicle towed to an independent mechanic who diagnosed the vehicle and determined that the transmission needed to be replaced. The manufacturer had been informed of the failure. The contact stated that the vehicle was recently repaired under the federal safety agency Campaign Number: 22V413000 (Power Train) by a dealer. The failure mileage was approximately 89,000.
I just bought this car less than a week again. 2017 Ford Escapes are known to have cylinder misfires and similar issues. My car just had to issue occur. It raises a lot of safety issues and can render the car unusable.
Vehicle is at 130000 miles and Transmission pump is failing. Car stalls out at low RPM. Taken to Ford dealership for diagnosis and told about transmission pump and coolant getting into engine. This seems unreasonable for a 5 year old vehicle driven new with routine maintenance.
Engine failure. Check engine light came on and then went back off a day later. Took it to multiple places to get it checked out. They all told me it was a faulty engine and Ford knows about it. My car really started smoking. Took it to a Ford dealer ship and the even tried to get me some help. The are now denying to fix my car so I took it somewhere else. I'm just glad my engine didn't catch fire. Ford didn't seem to care. In the last 3 month I have paid 16,000 dollars to get it fixed.
The contact owns a 2017 Ford Escape. The contact stated while driving at an unknown speed and depressing the accelerator pedal, there was black smoke coming from the rear of the vehicle. The contact stated no warning light was illuminated. The contact stated she had experienced the failure on two separate occasions. The vehicle was taken to the local dealer in March of 2023, where it was diagnosed with needing the transmission to be replaced. The vehicle was repaired on April 11, 2023. The contact stated that the engine failure warning light illuminated on June 4, 2023. The contact took the vehicle back to the local dealer, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was unknown.
Transmission started having trouble shifting gears at 68,000 miles. Took it to Greenwood Ford and they acted like it know what I was talking about. Then I took it to B & B Tires in Bowling Green and had their mechanic do the 60,000 - 75,000 mile recommended replacement of transmission fluid and he told me that the torque converter is failing. He also said this a common problem. After some research, I realized that Ford know this. They redesigned the torque converter in the years since 2017. Why is there not a recall on their transmissions? I called Ford customer service and they know it is a problem but don't care. Many of the testimonies I read online said that they didn't even get a warning light until the transmission failed. My car is drivable for the moment but I am afraid the warning light is going to come on and my car is going to slow to a stop and I will stranded or worse. Please look into this problem and force a recall on the transmissions in 2017 Ford Escapes.
Transmission Failed - Vehicle has been repaired When the transmission failed, I was turning at an intersection and was unable to accelerate to make the turn causing other vehicles to slam on their brakes to avoid an accident. The dealership diagnosed that the transmission needed to be replaced There were no warning lamps or messages.
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