The contact owns a 2017 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 26V374000 (VISIBILITY); however, the part to do the recall repair was unavailable. The local dealer was contacted, and a mechanic was sent to the residence to perform a software update, but the mechanic was unable to complete the software update. The vehicle was later driven to the local dealer, who was unsuccessful in completing the software update. The manufacturer was made aware of the issue. The contact had not experienced a failure.
2017 Ford Escape visibility problems
15 complaints (1% of all complaints for this car). Typical mileage when it fails: 56,000.
- owner complaints
- 15
- of this car's complaints
- 1%
- typical mileage
- 56,000
- crashes
- 0
- recalls
- 1
Which part fails
- Windshield: critical fasteners1
- Power window devices and controls1
At what mileage
Complaints by mileage at the time of the problem.
Ford Escape visibility problems in other years
Specific symptoms reported on the 2017 Ford Escape visibility
Phrases found in the owners' own descriptions, so one complaint can mention several symptoms.
Related recalls
Visibility: power window devices and controls
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2017 Escape vehicles previously repaired incorrectly under recall number 16V617. The power-operated windows may exert excessive force when encountering an object, before they automatically reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
- Risk
- A closing window that does not reverse direction as expected can pinch a driver or passenger before retracting, increasing the risk of injury.
- Remedy
- Dealers will update the power window operating system software, free of charge. Owner notification letters were mailed July 22, 2026. Owners may contact customer service at 1‑866‑436‑7332. Ford's number for this recall is 26C29. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on on July 6, 2026.
Recall number 26V374000 · Recall details
What 2017 Ford Escape owners say
Most recent owner complaints, unedited.
The seat stopped working. The ford almost gave out on me multiple times today. On the highway and twice on the road. Apparently this vehicle has been recalled plenty of times. It has something to do with bush wiring. The seat will not adjust or move forward and the windshield wipers don’t work. It basically gave out and will not reverse.
The contact owns a 2017 Ford Escape. The contact stated that the vehicle had experienced paint chipping on the roof of the vehicle near the front windshield causing a visibility and safety concern for the driver. The manufacturer and local dealer were notified of the failure but no assistance was offered. The failure mileage was 67,000.
The windshield paint on both sides is chipping and may cause distraction or paint on windshield making it not possible to see. There was a recall for this---my VIN was not included on recall.
The contact owns a 2017 Ford Escape. The contact stated that while driving 35-40 MPH, the check engine warning light was illuminated. The contact stated that while it was raining the windshield wipers became inoperable. The vehicle was taken to an independent mechanic who determined that the catalytic converter, windshield wiper motor, and emission coil needed to be replaced. The vehicle was repaired, but the failure recurred. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the federal safety agency Hotline. The failure mileage was approximately 120,000.
I was driving to work at 7am on Saturday, August 26, 2023- and it was a mild morning... maybe 50 degrees. As I was driving I heard what sounded like a gunshot- and once I was able to gather myself, I realized that my panoramic sunroof had exploded. Outward. Nothing hit the glass- it merely exploded. There is no point of impact from an outside object. I was driving past a cattle ranch- no trees hanging over the road and there were no other vehicles in sight. I was only 2 miles from home and was able to close the sunroof cover and slowly drive home to park in garage. It is available- at our home, currently, if inspection is needed. Glass did fall on me, the driver. Luckily I did not have any passengers with me at the time. And my nerves were shot from the loud sound. We have tried, unsuccessfully, to have our calls returned by Ford. And we are hesitant to reach out to our insurance as we truly feel the manufacturer is at fault here. After doing some research, this seems to be a common problem with many Ford models with panoramic sunroofs. We appreciate you recording this incident- and if you have any advice on how to proceed, that would also be appreciated.
The contact owns a 2017 Ford Escape. The contact stated that while receiving a routine inspection on the vehicle, he was informed that there was corrosion around the windshield of the vehicle. The contact took the vehicle to the dealer who confirmed the corrosion and stated that if the corrosion was not treated, the windshield was at risk of detaching. The structure around the windshield was not repaired. The manufacturer was made aware of the failure and informed the contact that the 5-year warranty coverage had expired. The approximate failure mileage was 55,800.
The contact owns a 2017 Ford Escape. The contact stated while driving at an unknown speed with her grandson seated in the rear passenger’s side of the vehicle, the rear passenger’s side window independently started going up and down and her grandson’s arm got closed in the window, causing a minor injury but had not sought medical attention. The vehicle was taken to the dealer and the contact was informed that the window was fixed; however, several days later while driving with her puppy inside the vehicle, the window independently rolled down almost causing the puppy to jump out the window. The window failed to roll back up as needed. The vehicle was taken back to the dealer and the contact notified the dealer of a failure with the button for the window on the driver’s side. The window switch was replaced; however, the failure recurred. The contact stated that after arriving at the residence the window rolled up independently. The contact inquired about the federal safety agency Campaign Number: 16V617000 (Visibility, Electrical System) however, the VIN was not included. The contact paid out of pocket for the switch replacement. The manufacturer was contacted, and the contact was advised to file a complaint with the NHSTA Hotline. The failure mileage was 57,187.
During first week in march 2020, low windshield fluid light came on, tried to refill but will not hold fluid leaks on ground. Car only has 56000 miles, without this it makes more difficulte to see out. This unit takes up to 3.5 hours to replace. It may not be very critical to safety but I don't expect many to be replaced at this price.
The first time this happened which was approximately early feb. 2019 the wipers would "hit" each other and get stuck on the windshield until they would finally retract down to the off position. Dealer replaced the wiper motors. After about 1 - 1 1/2 weeks later the same thing happened. Took vehicle back to the dealer where they adjusted the alignment of the wipers and tightening a nut in the intermittent wiper switch. On 3/23/19 the wipers again got "stuck" in an upright position on the windshield and "stuttered" very slowly on the windshield until they finally retracted down into the off position. The first incident the vehicle was in a stationary position warming up in the driveway. The second incident happened while the vehicle was moving in a heavy rain on a city street. The 3rd incident happened again while the vehicle was stationary.
Questions about the 2017 Ford Escape visibility
Does the 2017 Ford Escape have visibility problems?
Owners have filed 15 complaints about the visibility of the 2017 Ford Escape, 1% of all its complaints.
At what mileage do 2017 Ford Escape visibility problems start?
The typical (median) mileage in owner complaints is 56,000 miles.
Was there a recall on the 2017 Ford Escape visibility?
Yes, 1 recall: 26V374000. Check your VIN to see if your car still needs the free repair.
What year does the Ford Escape have the most visibility problems?
The Ford Escape model years with the most visibility complaints are 2010 (90 complaints), 2020 (71 complaints) and 2011 (45 complaints).
Other 2017 Ford Escape problems
Engine 2,001Transmission 391Electrical 156Fuel system 95Wheels 76Body 62Brakes 50Steering 49Lights 40Acceleration 31Airbags 21Driver assistance 15Seat belts 14Locks 8Suspension 8Tires 6Seats 4
VIN decoder
See the problems and recalls for an exact car
Buying a used 2017 Ford Escape?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history