To whom this concerns: My name is [XXX] and I’m writing this on the behalf of my wife [XXX] , but her last name was [XXX] years ago. My wife purchases a 2018 Ford Escape. Car was working completely fine and there were no problems. As time went on, we had to take our vehicle to Jordan Ford where the car was purchased. The issue with the car was something called Engine intrusion. We took it to Jordan Ford, and they told is this needed to be fixed. The cost was around 5,000 which was a lot for this. Then we found out that this vehicle had a recall on it for the exact same issue that we were having. Looking at the recall, it said that we had to give them this by a certain date. We were too late on that date so the recall could not be honored. We called Ford and told them about the problem with the vehicle and they were willing to knock the price down. I told them that is not fair that we must pay for a problem that is a recall. We did not get the car fixed and they knew about it. Now, it looks like our Ford Escape has the exact same issue, but now they are saying that we must pay over 8,000 to replace the short block because it’s over-heating. Well, we found out that this car was purchased after the recall was in motion and we were not told about it. It is not fair that this vehicle has had this many problems and Ford knew about it. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
2018 Ford Escape engine complaints
Page 11 of 50: complaints 281 to 310 of 1,458, newest first, as owners wrote them.
My vehicle stooped running. I scheduled maintenance at Metro Ford. According to the diagnostic test completed at Metro Ford, there were powertrain issues. This diagnosis also appears on my Ford Motor Pass app. According to the service department at Metro Ford, coolant was leaking into the engine and that a new water pump and battery needs to be installed to get the car back running. We complied with the cost ($2,400 this included new water pump and battery) and 30 days later the car stopped running again. The car was towed back to Metro Ford and we were told that the engine is dead and that a new diagnostic check will need to be done with an additional $410 on top of the $2,400 which was paid to get the water pump and other items fixed previously. We were never informed that the engine will need to be replaced after the first diagnostic check. That information should have been told first since you are running the same check that now tells you the engine is dead.
Coolant loss with no visible leaks; idling roughly and misfiring Mechanic stated that coolant loss and appears to have intruded into the cylinders
Check engine light came on, took it promptly for service and was told coolant leaked into the cylinders and I need a new motor. Ford told me this is s a common issue and to report it to Ford for assistance in repair as it is a known issue.
The vehicle experienced a catastrophic engine failure due to a known defect in Ford’s 1.5-liter EcoBoost engine (coolant intrusion into the cylinders). The component that failed was the engine itself, specifically internal cylinder damage caused by coolant leaking into combustion chambers. The vehicle is in my possession and available for inspection upon request. The failure created a serious safety risk. Prior to the engine failure, the vehicle began stalling at low speeds, idling roughly, losing power, and the check-engine light came on. The stalling occurred while driving, which could have caused an accident in traffic. The engine ultimately became inoperable. The issue was evaluated and confirmed by an independent repair facility: Dobbs Tire & Auto in Eureka, MO, on September 18, 2025. They diagnosed complete engine failure and stated it was consistent with the widely reported coolant-intrusion defect affecting this engine type. Replacement cost was quoted at approximately $11,000. The vehicle has NOT been inspected directly by Ford, but the defect is documented in Ford’s own Technical Service Bulletin (TSB 22-2229). According to the TSB and Ford’s internal guidance, coolant intrusion can cause misfires, stalling, and eventual engine seizure. The mileage at failure (110,764) placed the vehicle outside the limited mileage window in which Ford sometimes performs goodwill replacements. Before failure, the warning indicators included: • Check engine light illuminating • Intermittent stalling • Rough idle • Noticeable loss of power These symptoms began within only a few weeks of purchasing the vehicle. The vehicle is currently inoperable. It cannot be driven safely and cannot be titled due to additional issues with the title that were discovered afterward.
The contact's wife owns a 2018 Ford Escape. The contact stated that while his wife was driving 40-45 MPH, the vehicle shuddered and stalled. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic who determined that the head gasket was blown. Upon further research, the contact related the failure to an undisclosed recall; however, the model year was not included. The local dealer was contacted and confirmed that the VIN was not under recall. The vehicle was not repaired. The manufacturer was contacted but no assistance was provided. The approximate failure mileage was 124,000.
This car has a known issue with the engine. Coolant leaking into cylinder 3 Caused by faulty design. This leak causes a cylinder misfire. And the coolant leak can cause the whole motor to seize. Reputable mechanics state the engine needs to be replaced after only 50,000 miles.
My 2018 Ford Escape SE is on its SECOND engine and has started with coolant intrusion AGAIN. The same issue has doomed the same car twice.
Any ford car with the Eco boost 2.0 motor could have coolant intrusion causing the car to miss fire, burn coolant and overheat. this is not only bad for the environment but also dangerous for the roads. How many of these cars are on the roads and could cause traffic and or accidents? This problem is noticed by ford but not recalled TSB 22-2229
See attached document for complaint.
My 2018 Ford Escape equipped with a 1.5L ecoboost engine purchased new with 33,000 miles, experienced overheating, white smoke from the exhaust and extreme vibration which became undriveable. It was towed to a Ford dealer who determined it had coolant in the sparkplug holes and the engine would need to be replaced. There was no previous problem or check engine light until the event. There was a Customer Satisfaction Program 19B37 dated May, 2020 identifying the possibility of this problem which required the Ford dealer to perform a reprogramming to prevent the coolant from leaking into the engine. This was performed by a Ford dealer in October 6, 2020. Ford has determined that my vehicle is out of warranty.
Known coolant intrusion issue causes coolant to ruin the engine from the inside. Ford is unfairly denying their own program to remedy the situation for desperate customers.
The engine was replaced under the customer satisfaction program due to the known broken head gasket issue causing catastrophic engine failure. Now, the flex plate is cracked, also a known issue related to the engine replacement. Two major catastrophic repair issues within 9 months. There were no check engine lights. The safety issue is clear. Ford needs to acknowledge and address the issues to protect their customers.
My 2018 Ford Escape titanium is leaking coolant into the cylinder's. This is a known issue affecting the Ecoboost engine and is not a sign of wear and tear. Code: p0316, p0302. the federal safety agency should investigate these issues. The warranty may be expired but in good faith this should be covered by the manufacturer. A Ford mechanic mentioned the cost of $7500 to $10000 for this repair which is a cost I cannot afford. My vin is: [XXX] Thank you! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
2018 ford escape eco boost 2.0L. 72K miles Notified of Code P0303. Engine started missing. Findings coolant intrusion into the cylinders. Was told it was a casting issue of the block manufacturing and engine would need replacing. Notified ford for assistance to repair known issue and was denied. Safety concerns due to a design flaw in the open engine block, which can lead to head gasket failure and other coolant-related issues. Yes confirmed by auto repair shop with scope and provided pictures of moisture in the combustion chamber.
The 2018 Ford Escape Titanium had to replace the engine because engine coolant was seeping into the engine block. The mechanic stated head gaskets were leaking coolant into the spark plugs. I was losing coolant from the reservoir, engine light was on. The mechanic stated this could become a safety hazard if the engine overheated while driving car would completely die and stall. The mechanic stated this has been a problem Ford has known and has now replaced this engine, and the only remedy for this is to replace it with a new engine. miles 119,600. Ford has not responded to my complaint. I replaced the engine at a cost of 8600.00
A certified shop diagnosed my car as having coolant intrusion in the engine. The engine is the 1.5L Eco Boost. I am getting the run around from the dealership and Ford Corporation. This is a major safety defect that is known and has been reported. This happened quickly and I am now without a vehicle. This is a major safety defect in the engine that Ford manufactured and Ford is very well aware of.
Head gasket went bad, leaked coolant into the engine, cracked cylinder 1
The contact owns a 2018 Ford Edge. The contact stated that while the vehicle was parked, he and one of his friends observed white smoke coming from the tailpipe. The vehicle was taken to an independent mechanic and was diagnosed with a misfire in cylinder #2. The spark plugs, coil pack, and valve cover gasket were replaced; however, the failure reoccurred four days later, and the check engine warning light illuminated with the message "Engine Fault - Service Now" message was displayed. The vehicle was then taken to a dealer, where it was diagnosed with coolant intrusion into the engine, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 96,000.
06/2025: vehicle overheated approximately 10 times. One time, on 06/24/2025, we were traveling back home. The vehicle overheated and went into limp mode while traveling on a main highway. We were almost hit in the back end, with 3 children in the back, by a semi truck at 10:00 at night. The vehicle would not move faster than 10 miles an hour all of a sudden, with no way to move out of the way fast. It would continue overheating and going in limp mode for months. Then at the end of July 2025, we were traveling in South Carolina. On Kings Highway, or state rt. 17, it just all of a sudden went into limp mode from overheating with absolutely no warning. I had to carefully move to a parking lot of a Home Depot. Luckily they had antifreeze. I slowly filled it back up. Later that week, it did the same thing. This car is dangerous! I have spoken to Ford Customer Service. they told me there was no problem. I recently had a mechanic look at it. He said that there is coolant in the cylinder 2. It has caused damage, possibly, to the head. It is in a constant miss in cylinder 2, and others. The original owner, I believe, knew what was wrong and sold it to us without telling us. I have put over 10 gallons of coolant through this vehicle in the 7 months we have owned it.
Our family has been on the middle of the highway when the Escape has just shut off. We here in Charleston, WV are not the only ones with this issue. We have contacted FORD multiple times on this. The engine failure about 6-7 years ago was the start. Coolant leaking into the cylinder, which is a service bulletin not a recall, prompted the engine to be extensively repaired or replace. Then after this nothing was ever the same. Todd Judy Ford which has been through a rebrand because of all the bad business here in Charleston WV has been since renamed to Downtown Ford, was made aware of every issue along the way. FORD stopped helping, dealership doesn't care. This was a major issue that caused our family's Ford Escape to just stop in the middle of driving in traffic. My wife could have been killed. The electrical and the engine in a severe issue on this year, make and model. Please do something. They have millions of issue with this specific engine and this model and will do nothing. Someone needs to stop them!
On the way home from work my 2018 Ford Escape began to drive roughly. The car engine would rev up to 3 then immediately down to 2, and felt like it would stop. I took it to Mac Haik Ford in DeSoto TX where I purchase my vehicle and got a diagnostic done. It ready, Coolant has leaked into the engine and the short block would need to be replaced at $14,000.00
Check engine light comes on, and car starts to overheat. Took it to Auto Zone, I was told it’s misfiring and he noticed the coolant has a leak, coolant intrusion into the engine.
coolant loss with no visible external leak, a sweet smell from the exhaust, and bubbling or gurgling in the coolant reservoir after startup. There is a KNOWN issue ongoing regarding customer satisfaction program 21N12
Check Engine Light appeared, and car seemed to sputter and had an odd chemical smell. Brought to mechanic who scanned PCM and found 3 misfire codes (P0300, O0301, P0316). They removed 1 spark plug and inspected cylinder and found it to be wet. Block test was performed, and fluid was found to be coolant. Engine head gasket requires replacement as well as repair or replacement of cylinder. Mechanic suggested seeking support from dealership to have the issue fixed because this is a known issue. A simple internet search confirmed that this make and model (2018 Ford Escape 4 Cyl Ecoboost) has this issue and it is well known and documented. Ford coolant intrusion is a known problem and design flaw. The service manager at the Flood Ford in Narraganset said that since there are no recalls and the warranty on the car has expired there is nothing that they can do as far as monetary support or compensation. They quoted a $9000 repair price. The manager then suggested speaking to Ford Customer Service directly. I spoke to a service rep followed by a supervisor (Reggie) at Ford Customer Service who both told me that there was nothing they could do because there were no active recalls or active customer service programs. The rep at Ford did tell me that CSP 19B37 was done on the vehicle in 2020, prior to my purchase. I was not told of this upon purchase or made aware in any way of a coolant issue. This issue causes major damage to the vehicle and is a safety risk.
CEL is on -- hard time getting vehicle to start up after getting gas - once is running has a "shake to it" for a few seconds then stables Would this be a potential cover? March 30, 2018 the federal safety agency CAMPAIGN NUMBER: 10137114 COMPONENT: FUEL SYSTEM, GASOLINE the federal safety agency ID Number: 10137114 Manufacturer Communication Number: SSM 47203 Components: FUEL SYSTEM, GASOLINE
coolant leak into cylinders caused misfire in cylinder 1. coolant low with no visible leaks . Ford has issued tsb of this known issue. Ford is now doing diagnostic testing. ford just confirmed my engine has the leaking problem.
It started with engine light coming on, engine was starting to run rough when started. I noticed the car was using more coolant than usual also. when scanned and pressure tested it was found to be misfiring in cylinder 2 and coolant was leaking into engine. by this point the vehicle is smoking also. It was decided the car should not be driven at this point.
Started with an engine light coming on, when checked with scan it said misfire in cylinder 2. Was using coolant usually high and when pressure tested it was said to be leaking coolant into engine.
My 2018 Ford escape has the 1.5 liter ecoboost engine which is well documented to have a coolant intrusion issue into the cylinders resulting in the vehicle needing a new engine. The check engine light came on last week and started to run roughly. I brought the vehicle to my local Ford dealership in Belleview Fl today 11/03/25. I payed for a diagnostic test which found 2 codes po302 and po316 and found coolant in cylinder #2. The result: will need to replace engine. My vehicle has 144k miles and therefore the original manufactured warranty has expired. Ford quoted me approximately $14,000 for a new engine/labor.
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