I had warning lights flashing on my dashboard continuously "parking assist off" "AWD off" "Collison Assist Off" I could not change my car over to snow, ice, or deep snow it all showed not available. This happened 3 or 4 days before I took it back to the dealership. I researched online and found out there were a lot of complaints about the 2020 Ford Escape 2.0 Titanium which is what my car is. I also seen where people were talking about a class action lawsuit due to the low miles on their cars and this happening. My car only has 31,000 miles. I took my car to the shop I had an appointment and they told me the ADM Module was bad. This is the same thing everyone online complained about. This is costing me $1100.00 to replace. I did not have any AWD traction this was useless. I read that someone said the recall should be expanded. Which tells me there was a recall at one point for this problem.
2020 Ford Escape driver assistance complaints
Page 3 of 5: complaints 41 to 70 of 103, newest first, as owners wrote them.
Receiving multiple errors and Ford determined it is the AWD module that needs to be replaced. However, they say my vehicle is not included in the recall based on vehicle identification number.
My wife and I bought our 2020 Ford Escape new from a dealer in 2020. We are the first owners of this vehicle. In the time that we have had it, we have experienced the following issues: 1- the forward camera module that provides collision prevention, lane assist, adaptive cruise control, etc has failed. The dealer claims that the unit “overheated”. The module is no longer covered under warranty due to mileage. The result is that our vehicle no longer has the safety features that we paid extra for upon initial purchase. 2- the evaporative canister purge valve failed, causing difficult starts after refueling. This was not covered under warranty, due to mileage. 3- the driver door hinge check arm welds have all broken loose and no longer hold the door when opening, and the loose arm is now preventing the door from closing properly and, when closed, causing the drivers window to not roll down fully. This is not covered under warranty because of mileage AND (while it is a manufacturing defect), it has not been subjected to any recalls, so the dealership will not repair/replace it.
I have a 2020 Ford Escape and the wrench light came on and I received messages on the dash that said (faulty AWD, faulty hill assist, and faulty collision detection. I took it to Kayser Ford in Madison Wisconsin on January 15,2025 and they replaced the AWD module at a cost of $996. By doing some research, I know find out that there appears to have been a recall on 2020 Ford Escapes for this problem. Kayser Ford says there is no recall and I am questioning this. Thank you.
with awd module. tested power ground to the module. isolated to faulty module No hill start, AWD faulty module, new purge valve
While driving on the highway, the engine started to sputter when gas pedal was depressed, turned around and drove it straight to a mechanic. At the mechanic, they were unable to shift the car out of park, and noted the transmission had "catastrophic failure, irrepairable" We called Ford, and they said while there is a recall for 2020 Ford Escapes, this one was built in a different factor and was not covered.
The awd module is faulty. It's causing thr collision assistance, the lane assistance, the awd and a few other things to not work or throw a faulty warning. I've been doing some digging and it seems to be a very common thing. The ford escape titanium is already in recall I believed
just got off car lot in july 2024 been having trouble with transmission slipping from day one. only i was told the car drives hard anyways but dealership refused to look at it once its off lot. lights are reading hillside drivers assistant and other readings no one can get off
My car says that collision assist, All wheel drive is unavailable and is locked to front wheel drive only.
I'm getting warnings all of a sudden that the Pre Collision Assist, Advance Trac and AWD are either not available or have a fault and need service. There were some other warnings which I don't recall as when driving I wanted to keep my eyes on the road as much as possible. Right now, it is not showing those. I have lost all safety features like backup sensors, forward sensors, lane wandering and blind spot warning. I have lost convenience features such as cruise control and parking assist. Mileage is 29,726.
Got an Advanced Trac warning on my dashboard. Lost my AWD traction control forward collision assist. Took it to my service station. They did a diagnostic testing and told me it could be a power train problem and may be covered under warranty and recommended that I take it to the Ford dealership because this appears to be a common problem with Ford Escapes. They also told me that my shocks are starting to leak which is also a common problem with Ford Escapes. Took my car to the Ford dealership along with the receipt from my service station and they also did a diagnostic there. Told me the problem was my AWD module and that it wasn’t under warranty and would cost $800.00 plus to repair. I sent them multiple complaints from the federal safety agency with the same problem . Told them to do the repair because I felt unsafe driving my car. Asked who I could complain to because this is a recurring problem and they directed me to Ford customer service . They were no help at all and were unable to direct me to anyone else for help. Told me to file a complaint with the federal safety agency. I am filing this complaint because I am wondering how many people have to pay out of pocket for problems that appear to be a Ford product problem before they either voluntarily acknowledge the problem or are forced to do a recall. I have not had the shocks replaced yet because that will be another $600.00 plus bill. I have lost all confidence in my car and Ford. I am retiring soon and this car would be paid off by then but now I may have to get rid of this car and buy another one and have a car payment in retirement. Extremely unhappy with Ford and will never buy another Ford. This is unfair to anyone who buys a product and experiences common problems that the manufacturer chooses to not recognize and fix! Ford needs to step up and acknowledge the problems and pay for the repair!
The contact owns a 2020 Ford Escape. The contact stated while operating the vehicle, the messages "Hill Start Assist Not Available", "Pre-Collision Assist Not Available", "Service Advance-trac" and "Service All Wheel Drive" remained displayed. The vehicle was taken to the local dealer who diagnosed that the All-Wheel Drive module was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 12,000.
One day my all wheel drive, pre-collision emergency braking, lane departure warnings, cruise control, lane assist, and hill start assist stopped working. I could no longer use any of these functions. There was no accident, fire, or any other damage that occurred to my vehicle to cause this malfunction. It just stopped working. I was alerted by error messages on my dash that all wheel drive and pre collision assist were not functional. I scheduled an appointment with the dealership. When I took my car in for inspection at the dealership, they found that the all wheel drive module was defective, directly impacting the functionality of the powertrain, and needed replaced immediately. They confirmed that this module was not working. Without this function, I could not use all wheel drive in icy, snowy, or rainy weather, thus impacting the safety of the vehicle for myself and my 8month old daughter who I drive daily. This also prevented collision emergency braking and lane departure warning features from functioning, which are important for preventing dangerous accidents. Even though my car is still covered under the powertrain warranty, and this defect affects the function of the powertrain, they do not consider it covered under warranty.
The contact owns a 2020 Ford Escape. The contact stated that the back-over prevention camera screen was blue and there was a beeping sound coming from the camera. There were no warning lights illuminated. The contact stated that the failure was related to the federal safety agency Campaign Number: 20V575000 (Visibility, Back Over Prevention). There was a DTC trouble code sent to the manufacturer regarding the backover prevention camera. The contact called the local dealer and was informed to schedule an appointment. The vehicle was not diagnosed or repaired. The manufacturer was contacted, opened a case, and referred the contact to the federal safety agency Hotline. The failure mileage was approximately 26,000.
The vehicle is a 2020 Ford Escape SE with 53,000 miles. Recently, The message screen began flashing messages AMD OFF, Hill Start OFF, Collision Warning OFF. Based on social media, this appears to be a common problem with the 2020 Escapes. According the Escape owners, dealers first check software and if not the issue a electronic module is replaced at a cost of up to $1100. Some of the failures reported were on vehicles with 20,000 miles or less. Aside from cost , there is a safety concern that module overheating may cause engine fires. The vehicles should be recalled for this concern.
The entire advanced track system quit working. Sometimes if you turn the vehicle off and on a bunch of times it will work until you turn off the vehicle.
The car has AWD FAULT along with multiple safety fault pre collision assist ,power steering stops working. Going down the road. Ford has been zero help taken car in multiple times charged 100’s off dollars only for issues to return
The contact owns a 2020 Ford Escape. The contact stated that while driving at an undisclosed speed and making a right turn, the vehicle failed to exceed 18 MPH. The vehicle was taken to the local dealer who replaced the fuel pump, fuel rail, and the battery; however, the failure reoccurred. Additionally, while operating the vehicle, the ABS and traction control warning lights illuminated. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 12,000.
I have a 2020 Ford Escape that was not included in the recall 20C19/20V575, however my vehicle has been having the issue. Ford dealerships and the Ford customer support were not helpful and said they couldn't fix the issue since my specific vehicle was not included in the recall, even though my vehicle is having the same issue. They directed me to file a complaint here in order to be added to the recall.
AWD module has failed and per FORD is not covered in replacement cost. Multiple error messages about forward collision, AWB and adaptive cruise control. This module was covered un a previous customer satisfaction program (Customer Satisfaction Program 21B19) and in multiple issues noted in on line forums should be taken up for a recall. Vehicle appears to run more poorly and thus could put myself and passengers at risk for accident. The error shows up every time the vehicle starts up. I see there are over 40 complaints listed here and I am sure there are more.
Different warning lights were coming on in my suv while I was on vacation a couple weeks ago. The lights consist of AWD, Pre-collision assist, traction control and hill assist. The door and window is also broken but that will be fixed for free because of a recall. I’m extremely frustrated because I just got this car in February. Now all this is breaking down at the same time. We did not get the warranty on it because we had to buy a car last minute and couldn’t afford the extra fee. I drive all over because I own a cleaning business. My frustration is that there was a recall on certain vehicles with the same exact issues that my suv is having. So I feel like this is a manufacturing problem. I don’t want to spend a $1000,00 or more if this is in fact a manufacturing issue. Especially if my car was made around Covid time. I’m getting a diagnostic test done on it now. It’s at the ford dealership where I bought it. So I’m waiting on that. I’m hoping to find out tomorrow how much it is going to cost. I would really appreciate an investigation into this. For all this to go out all at the same time is frustrating and makes no sense. I just can’t afford it and I need my car for work. Ford gave me a case #[XXX]. I hope this is right. The first couple of numbers could possibly be wrong. If they are, I can call ford again. Thank you, [XXX] P.S. I can send you a picture of the diagnostic paper work when I receive it tomorrow. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2020 Ford Escape. The contact stated that while driving at various speeds, she became aware of a malfunction with the Forward Collision Avoidance system. The vehicle was taken to a local dealer where it was diagnosed that the Forward Collision Avoidance module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the federal safety agency Hotline for assistance. The failure mileage was approximately 52,000.
Took in the vehicle to be inspected and Ford said the AWD module isn't working. It states my AWD is off and not functioning.
I am getting the following error messages: awd fault service required/ service AdvanceTrac /pre collision assist not available / hill assist not available/ AWD off / powertrain malfunction/ reduced power.
Two notifications come up on the screen after vehicle is started. Front camera fault service required. Pre-collision assist not available. This started right after pre collision assist went off on 05/13/2024. There has been no inspection on the vehicle
At 25,768 miles, multiple warning messages appeared including: service advanced track, 4WD fault, no cruise control ability, no pre-collision assist, hill side assist fault, and no traction control. BC self test was performed by a mechanic. The vehicle was purchased 3 months prior at the same dealership that performed the test. Results: No communication with AWD module found. The issue was AWD module faulty. AWD module was replaced and reprogrammed. The issue was not covered under the power train warranty (available for 5 years, 40,000 miles) due to the problem relating to the electrical system.
The contact owns a 2020 Ford Escape. The contact stated while driving approximately 30 MPH with the driver assist cruise control activated, the vehicle was slowing down for traffic ahead. The contact stated that the driver assists automatically engaged the brakes but as the vehicle neared the rear end of the vehicle ahead the vehicle independently accelerated. The contact manually depressed the brake pedal which disengaged the driver assist cruise control function. The contact stated that the failure was a recurring failure. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that sensors for the driver assist function needed to be replaced. The vehicle was repaired. The contact stated that the failure of the driver assists function reoccurred. Additionally, the contact stated that her Forward Collision Avoidance feature was intermittently being activated without another vehicle nearby. The contact had taken the vehicle several times to the same dealer and was informed that the dealer was unable to duplicate the failure. The manufacturer was informed of the failure. The failure mileage was 46,358.
The contact owns a 2020 Ford Escape. The contact stated that while opening the front driver's side door, it made an abnormal popping sound. Additionally, the rearview camera failed to display an image or displayed a distorted image while in operation. The front driver's and passenger's side windows inadvertently rolled down after being rolled up. The vehicle was taken to the dealer, where the front driver's side door hinge was welded to the door and the rearview camera and windows were calibrated. The failure recurred and the front driver's side door hinge detached from the door, preventing the window from rolling up and down. The dealer was made aware of the failure, but the vehicle had not yet been repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 59,000.
So there is multiple issues with my vehicle. First: I had the recall issue with the fuel injector "fixed" as the dealer stated. Now CO2 is leaking into my cabin when the car is parked and/ or when the remote start is activated. You can not breathe. I bought this car because I have 2 boys in car seats still. It is a serious hazard for anyone that breathes it in, especially kids. Second: after pumping gas it chugs. Like it will try to crank up but can't. I have had this car for less than a year. After the dealership "fixed" the fuel injector this issue started. When it finally starts the car smells strongly of gas. Third: there was a recall on a hose that had to do with the A/c system. It leaked onto wires and caused a shortage in my whole electrical system which in turn caused the vehicle to shut down on me while I was driving on the interstate. Fourth: The blind spot warning goes crazy when you are driving down a road with no one beside you. Fifth: The lane keeping assistant has completely stopped working. I have reset the system and it still will not work. Sixth: the radio, bluetooth, sound system does not work because of the water that leaked onto the wires from the A/C pipe that was recalled. Now my biggest issue is that the dealership that I purchased the vehicle from tried to charge me to have the recalls fixed. I had to take it to another dealership and afterwards was informed that, that specific dealership will claim to replace the recalls but not actually do the work so that way you have to come back and they can charge you for the work. Could you guys please look into this? Please call me at [XXX] in regards to the issues, so you can experience them first hand with me. Thank you so much for your time. Also if you google the problems everything i listed is a HUGE ISSUE with this vehicle but nothing is being done about it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
AWD Module failed, deactivated all traction control, all wheel drive, pre-collision alert, emergency breaking. Module failure is known issue to Ford
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