I have been the only driver/owner since May of 2020. Vehicle has not been in any type of accident. 2020 Ford Escape has approximately 18,000 miles. I did purchase (bumper to bumper) warranty. Vehicle is scheduled for service on July 10, 2023. Ford dealerships are understaffed and can only service vehicles on urgency of issue or issues. July date was soonest and was from the 3rd Ford dealership I called. Issues started on May 13, 2023. While vehicle is parked and while it’s being driven, the following warnings occur: •AWD Off •AWD Service Required •Powertrain Malfunction •Powertrain Service Required •Pre-collision Assist Not Available •Service Advance Trac •See Manual •Passenger window opens/closes on its own When vehicle is in park: •Power Lift-gate opens halfway or does not open •Doors unlock and lock on their own
2020 Ford Escape transmission complaints
Page 9 of 9: complaints 221 to 243 of 243, newest first, as owners wrote them.
The contact owns a 2020 Ford Escape. The contact stated while attempting to shift into drive, the gear selector failed to shift out of park. There was no warning light illuminated. The vehicle was towed to the dealer and the shifter cable was replaced; however, the failure reoccurred. The vehicle was not diagnosed. The dealer was contacted and stated that the vehicle needed to be diagnosed. The manufacturer was contacted, and a case was filed. The contact was informed that the vehicle needed to be diagnosed. The failure mileage was 44,447.
I was in an accident on March 18 around 10 pm eastern time. I was t-boned and the side air bag never deployed. I have also since had issues with my powertrain light coming on and the vehicle loosing power.
2020 ford escape. 2021 had recall on rear axle. Was supposed to be fixed. Now at 61k miles and both rear hubs are shot due to recall from 2021
vehicle has problems awd off service advance trac precollision assist not available hill star assist not available and the powertrain mall function reduces power and i have a problem with the rear subwoofer which was obtained by the does and the problem continues. The vehicle has been in the ford for two weeks and they have not been able to solve it. I just bought it with 14,000 miles and it has all these problems and he could not enjoy the car, it is a lemon car
The contact owns a 2020 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, the vehicle failed to accelerate above 10 MPH. The vehicle was taken to the local dealer, where an unknown repair was completed; however, the failure persisted. The manufacturer was notified of the failure, but no assistance was provided. The contact stated that the vehicle hesitated to respond while driving and depressing the accelerator pedal. The check engine warning light was illuminated. Additionally, one of the rear seat belts was fractured. The vehicle was not repaired. The contact received notification of the federal safety agency Campaign Number: 22V859000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 19,000. VIN tool confirms parts not available.
The contact owns a 2020 Ford Escape. The contact stated while driving approximately 30 MPH and going over a bridge, the vehicle lost traction. The vehicle spun 360 degrees and spun off the bridge and then back onto the roadway. The contact attempted to steer the vehicle in a forward direction; however, the vehicle failed to steer forward direction while turning the steering wheel. The contact that she heard an abnormal "thumping" noise coming from underneath the floorboard. The contact was able to regain control of the vehicle. The contact stated that the AWD, Pre-Collision Assist, and power train malfunction" warning lights were illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the AWD Module needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to Ford Customer Satisfaction Program: 21B19 AWD Module (Power Train). The failure mileage was approximately 64,000.
Unknown- transmission seems to shift roughly. Transmission message popped up briefly for a second and then disappeared
The contact owns a 2020 Ford Escape. The contact stated that the vehicle failed to reverse while the transmission was shifted into reverse(R). The transmission and check engine warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed with diagnostic trouble code (DTC): P0766 (Shift Solenoid "D" Performance/Stuck Off) and the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact related the failure to Technical Service Bulletin: 21-2421 (FWD - 1.5L - 8F24 Transmission - No Reverse Engagement with DTCs P0766 And P2703) however, the vehicle was not covered under the TSB. The failure mileage was approximately 19,000.
The contact owns a 2020 Ford Escape. The contact stated that during cold starts, a rattling sound was present coming from underneath the vehicle. Additionally, while driving at various speeds, the vehicle would not properly accelerate while depressing the accelerator pedal. The failure was also present when accelerating from a stationary position. Also, while operating the vehicle, the there was an abnormal fuel odor inside the cabin of the vehicle. The vehicle was taken to the local dealer who examined the vehicle but found no cause for the failure. The contacted stated that the failure persisted. The contact later received notification of the federal safety agency Campaign Number: 22V859000 (Fuel System, Gasoline). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 55,000.
The contact owns a 2020 Ford Escape. The contact stated while driving 25-35 MPH, the steering wheel shuddered significantly between 1200 and 1500 rpms. There was no warning light illuminated. The vehicle was taken to the dealer where the failure was diagnosed as a transmission shudder; however, the dealer informed the contact that the vehicle was operating as designed. The vehicle was not repaired. The contact stated that the failure had been reoccurring while driving. Additionally, the contact received a recall notification of the federal safety agency Campaign Number:Â 22V859000 (Â Fuel System, Gasoline), however, the parts to do the recall repair were not yet available. The stated that there was a strong gasoline odor inside the vehicle. The local dealer was contacted. The vehicle was diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 4,000. VIN tool confirms parts not available.
The contact owns a 2020 Ford Escape. The contact stated while driving approximately 25 MPH, the transmission shifted earlier than designed to shift and the vehicle started shaking abnormally. There were no warning lights illuminated. The vehicle was taken to an independent mechanic however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 4,800.
Driving on freeway at 70 when cruise went off and car slowed down “power train malfunction,detecting erratic signals from timing sensor” came on tried to get speed back up could get to about 67 and exited 1st ramp. Stopped in parking lot called dealer. They said it would be fine after turned off an back on. “Wrench repair light went off service light stayed on. After time both lights were off and drove home safely. Next time I drove was fine until drive home didn’t take freeway but busy road with 55 mph limit.started. Losing power again then when stopped at light stalled. It took eight tries to restart and slow acceleration finally got to speed but was hesitating . Took to dealer next morning said was probably reset on gear code. After he said that may not the be problem but drive and see. At first stop had only very slow speed, rpm we’re high but only going about 3 mph. I had to cross a busy 55 mph road and was so scared it would stall again. Got home safely dealer cannot get back in for 5 days. I drive 70 or on 55 mph roads usually with at least 1 or 2 children the youngest 5 months. I am too afraid of driving this car again incase it looses power or stalls and someone isn’t paying attention. Also when these cars stall and you are in traffic you can’t just put in neutral and push out of the way. You feel like a sitting just waiting to get squashed. This problem is very dangerous for driver passenger and other cars. Please help.
The contact owns a 2020 Ford Escape. The contact stated while at a stop light, the vehicle inadvertently shifted into reverse independently. There were no warning lights illuminated. The contact also stated that the driver’s seat would go down and go forward while driving. The contact stated she could not readjust the seat after several attempts. The vehicle was taken to the dealer who diagnosed that no issues were found. The contact stated that the failure had been reoccurring while driving. The vehicle was taken to the dealer several times and the dealer test drove the vehicle but could not determine the cause of the failure. The manufacturer was not made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 2,000.
Purchased a 2020 ford escape on 10-31-2020. On 11-23-20-11-24-20 I got messages about the transmission and my wife couldn't put the car in reverse after going to the store. Took the car to the dealer they didn't even check the transmission only the engine and computer system. Ended up back in there the same day 5 times because the anti crash and brake systems wasn't working. The service tech then drove it around the corner 5 different times to get the computer system to kick in. Eight days later 12-4-20 I get stuck in my friends driveway. The car wouldn't go in reverse. Finally it did after 20 minutes. I take the car back and it needs a new transmission. The computer system and power train, crash assistance, anti collision system wasn't working either. They had just received the vehicle on 10-27-20. The car was picked out for me by the sales rep and it wasn't from off the lot it was in the back. I truly believe they knew the whole car was bad. They've had my car since the 12-4-20 and I'm still responsible for it and the loaner car. The sales manager and general manager told me I'll have to sue them using the lemon law of anything else goes wrong. It will and they know it. I have several reports that the transmissions on the 2020 escape is one of the main issues. I also have all the reports sent to my phone from ford pass. I also have a vehicle history report that the brakes, power train system, and restraints and driver assistance needs repaired also. This occurred in jacksonville, florida. All these issues make this vehicle unsafe for anyone.
When I'm driving on the expressway, I'm getting a red light that a picture shows up with all of my doors open. I have taken my vehicle to nortgate ford in cincinnati but it didn't happen to them. My escape is under full warranty and they won't fix it. It happens all the time with even my husband driving my escape. The dealership wants me to take a picture of it but that's impossible to do when I'm driving.
2020 ford escape consumer writes in regards to vibrations and a loud noise while driving. *ld *js *js the consumer stated the dealer set the vehicle to sport mode (ssm 49151) but, the vibration persisted. The consumer stated the dealer advised the vehicle was operating as designed.
Tl* the contact owns a 2020 ford escape. The contact stated while driving 65 MPH, there was an abnormal clunking sound coming from underneath the vehicle. The contact stated that the RPM fell and the vehicle independently decelerated. The contact depressed the accelerator pedal and the speed increased abruptly however, the failure recurred. The contact stated that the vehicle was parked for several hours and when restarted, the vehicle operated as designed. The vehicle was taken to heritage ford (2100 sisk rd, modesto, ca 95350; (844) 362-2226) however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The approximate failure mileage was 2,703.
Vehicle shifts very hard when normally driving and when auto start and stop feature functions. The transmission does not know what gear it wants to stay in, often times jerking very hard, which moves the entire car at a complete stop or tosses the driver in their seat when moving and shifting. The vehicle also stalled several times, loosing throttle and function, almost causing me to get t-boned by 2 separate cars in traffic. Overall, the vehicle has issues with transmission shifts, engine realizability, and general safety features as a whole. Someone can and will get seriously injured if this is not investigated and addressed. Vehicle has been taken into the dealer who can't fix the issue, despite it happening several times, and has insisted the customer drive the malfunctioning vehicle. Ford motor company was notified about the complaint and is processing a buy back on my personal vehicle. I just don't want others to get hurt.
Under unknown circumstances when attempting to accelerate the car experiences significant lag which puts me at risk of collision. I attempted to associate it with the air conditioning but it does not seem to be associated with any system. Vehicle seems to lost half the power and I am unable to safely move into traffic.
On the 1.5l engine when you are accelerating in the normal driving mode you experience a vibration in the steering wheel similar to a flat tire. The 2.0l engine with the same transmission does not experience the same problem.
My 2020 ford escape's automatic transmission makes odd whirring sounds and shifts hard often while driving. Automatic transmission still has a hard time shifting smoothly even when the vehicles been warmed up and driven for at least 10 minutes. The rear view camera has a mind of its own and doesn't always work. Even when it is working the feed is usually terrible quality. When it doesn't work you can't see anything out of the rear view camera, the image quality turns greyish and images lag.
Since day one of ownership, it has a vibration in the steering when approaching 25mph then the vibration continues all the way to 75mph. Also at approx. 25mph an low humming sound starts. The humming sound gets loader as speed increases along with the road noise. The humming and vibration stop as soon as you take your foot off the accelerator. But resumes again as soon as the accelerator is pressed. This vibration feels as if a wheel is loose or coming off or the the engine and transmission are going to fail causing a serious problem. This by no means is normal. Both dealerships personnel that drove the vehical said its not normal.
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